Client Service Delivery Manager

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

We're currently looking for a Client Service Delivery Manager to support our growing operations in the Fund Administration department. This is a permanent role based in Luxembourg and comes with a favourable salary and benefits package.

If you were already in this Client Service Delivery Manager role, here are some of the areas you would have been working in this week:

• Review of Net Asset Valuation (NAV) files for a variety of Open Ended fund structures, ensuring their accuracy and compliance with Apex procedures
• Undertaking full responsibility of a client relationship regarding accounting deliverables, supported by the Manager
• Liaising with clients confidently and knowledgeably, proactively solving issues and responding to inquiries from client onboarding through the life of the Fund
• Arranging the production of accounting deliverables for a diverse portfolio of the company's clients (SIF, SICAR, UCITS and RAIF maintained under LUX GAAP) supported by Fund Accountants
• Preparing and/or assisting the operational teams in the preparation of complex calculations in accordance with the fund documentation

To apply for this Client Service Delivery Manager role, your soft skills, expertise and experience should include:

• At least 5 years of relevant professional experience in Fund Administration in Luxembourg, preferably gained in a PFS, Accounting companies or the Big 4
• Ability to manage and support more junior team
• Knowledge of the legal structures in Luxembourg
• Ability to multi-task, well organised and meet deadlines in a busy work environment
• Excellent numeracy, analytical and organisational skills.
• Good communication skills both internally and externally are a must
• Working knowledge of Paxus and/or Geneva is considered an advantage
• Fluency in English is a requirement. Any other language skills can be considered an advantage

If you’re looking to impact and create change positively, you'll be rewarded with an excellent salary and benefits package for your inclusive and committed approach.

Benefits:

• As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working
• Our people are our greatest asset, and we invest in talent development
• Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Please note that a background check will be conducted as part of the hiring process once a job offer has been made. In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent.

Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us