CIO Office Service Manager

Your role & work environment

As part of the CIO Office Team, as CIO Office Service Manager, you will be managing a variety of Programs, including Sourcing, Service Level Management and Regulatory Programs within the CIO Department in collaboration with the respective stakeholders. Further you will be supporting on KPIs and metrics in relation to both the programs and the Tech Strategy in general. On a day to day basis this means that you will both drive and support various programs at the same time, gather and report high quality information and metrics to ensure informed decision making and prepare meetings and presentations. You will actively propose and contribute to continuous improvements and ensure timely and successful delivery.

Your key responsibilities

Lead and Deliver Strategic Programs, and Sourcing initiatives
Define clear goals, milestones and deliverables that align with business needs. Drive programs from start to finish, ensuring they stay on track, on time, and within expected budget and timing. Monitor quantitative and qualitative progress regularly, adjust plans when needed, and take ownership of outcomes.
Support Decisions with Analysis and Risk Management
Structure and perform thoughrough analysis to guide informed decisions. Identify risks early, assess their impact, and implement mitigation plans. Provide stakeholders with reliable, timely quantitative and qualitative insights and metrics to support their decision-making.
Coordinate and Communicate with Stakeholders
Collaborate closely with teams, especially within the CIO department, to align efforts. Keep stakeholders and leadership informed with regular updates on status, milestones, KPIs and outcomes. Offer clear, concise advice to ensure confident decision making.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a CIO Office Service Manager you will also need:

Bachelor Degree or equivalent in Business, Engineering or related field (Master’s Degree preferred)
Solid knowledge and/or experience in building dashbaords is an advantage
Understanding of and experience in tools such as PowerBI, Service Now PPM, etc. is of preference
Experience in Tech and Sourcing is of preference
At least 3 years of experience in program management
Strong organizational skills and understanding of methodologies
Proven ability to manage multiple programs simultaneously
Excellent communication and interpersonal skills
Ability to influence and drive change across all levels of the organization

We offer you

A stimulating and exciting job
A positive and supportive work environment
Culture of continuous improvement
Steep learning curve
An opportunity to acquire in-depth knowledge of the CIO Department within ING

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Die ING ist eine globale Bank mit über 60.000 Mitarbeitenden. Wir sind für rund 38 Millionen Privat-Kundinnen und Kunden sowie für unsere Geschäfts- und Firmenkunden in über 40 Ländern da. Wir sind bunt, vielfältig, digital und stolz darauf. Lust uns kennenzulernen? Dich erwartet eine Kultur auf Augenhöhe, flexible Arbeitsweisen und die Chance, mit einem Job wirklich etwas zu verändern. Denn als globale Bank berühren wir das Leben von Millionen Menschen und wir streben danach einen positiven Einfluss auf die Gesellschaft und auf unseren Planeten zu haben. Selbstbestimmtes Arbeiten ist unser täglich Brot: Wir vertrauen unseren Mitarbeitenden und ermutigen sie, ihr Ding zu machen – also ihre Karriere so zu gestalten, wie es für sie am besten ist. Wir sind mehr als ein Arbeitgeber – wir sind innovativ, lösen Probleme, sind immer einen Schritt voraus und setzen uns dafür ein, einen echten Unterschied zu machen. Egal, ob Du gerade Deine Karriere startest oder die nächste große Herausforderung suchst, wir haben viele Jobmöglichkeiten, die Dich inspirieren und über Dich hinauswachsen lassen. Deine Zukunft bei der ING beginnt mit einer Bewerbung. Bist du bereit, Teil der ING zu werden? Wir haben viele Jobmöglichkeiten, die zu Deinen Fähigkeiten und Ambitionen passen! Verwende die Filter unter der Suchleiste, wie Standort und Jobtyp, um die perfekte Stelle zu finden. Starte jetzt mit der Suche und finde heraus, wohin Dich Dein nächster Karriereschritt führen könnte!

CIO Office Service Manager