AIFM - Client Service Manager

FundRock LIS S.A. is a successful third-party UCITS management company and AIFM headquartered in Luxembourg and with an office in Dublin, delivering fund solutions to renowned investment managers and fund initiators.

Founded in 2011, we focus on private equity, real estate, infrastructure and debt asset classes. Today we are the leading third-party AIFM in the private funds space.

In September 2022, our company was acquired by Apex Group.

Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With over 13,000 employees globally, Apex Group provides services into 50 jurisdictions delivering an expansive range of services to asset managers, financial institutions, private clients, and family offices.

The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry; including fund raising solutions, fund administration, digital onboarding and bank accounts, depositary, custody, super ManCo, corporate services and a pioneering ESG and sustainability services.

Apex Group’s purpose is to be more than just a financial services provider and is committed to driving positive change to address three core areas; the environment and climate change, women’s empowerment and economic independence, education and social mobility.

Key Responsibilities

• Proactively manage a portfolio of clients, coordinating the daily activities of the funds under management.
• Serve as the primary point of contact for clients, addressing day-to-day queries and ensuring timely resolution.
• Organize and lead AIFM service review meetings to maintain strong client relationships.
• Establish and maintain excellent relationships with fund delegates, including portfolio managers, investment advisors, administrators, and depositaries, and participate in service quality calls.
• Ensure compliance with internal and external processes and regulatory requirements.
• Maintain the fund corporate calendar and monitor adherence to deadlines.
• Update internal databases with accurate client information by liaising with relevant internal teams.
• Ensure all funds have up-to-date policies and procedures reflecting regulatory developments and Board requirements.
• Prepare and coordinate the review of Operating Memorandums and other key documentation.
• Liaise with internal teams to ensure proper documentation and compliance, including AML forms, UBO forms, and fund-related reports.
• Review and manage investor subscription documents and side letters, ensuring proper filing and compliance.
• Coordinate Board meeting agendas and prepare relevant reports where acting as corporate secretary.
• Present AIFM reports during Board meetings and oversee financial and long-form reporting.
• Prepare reports for Senior Management Committees and Board of Directors.
• Develop presentation materials for client visits and meetings.
• Calculate and review client fees, issue invoices, and manage timely payments.
• Identify opportunities to strengthen client relationships and support ad hoc projects.

Skills and Qualifications

• Academic degree, preferably in Finance or Economics.
• Minimum of 5 years’ experience in the fund industry.
• Strong knowledge of alternative investment funds and asset classes (e.g., real estate, private equity).
• Excellent commercial awareness, analytical ability, and communication skills.
• Proficiency in MS Office applications.
• Fluency in English, with outstanding written and verbal communication skills.

What We Offer

• A unique opportunity to join a growing global organization.
• A collaborative and supportive work environment.
• Comprehensive training and development opportunities.

If you are a dedicated professional seeking to advance your career in a dynamic and international setting, we invite you to apply.

Please note that a background check will be conducted as part of the hiring process once a job offer has been made.

In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team.

Benefits

As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working.

Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices.

Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent.

Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service.

Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms.

With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies.

Prepare to accelerate.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

Positive change starts with you.

We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster.

The journey is yours to own.

When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey.

Find out more about us