[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-care-center-agent-allianz-insurance-2-de-lb":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":73,"processed_longitude":74,"processed_employment_types":75,"processed_working_hours":76,"processed_working_hours_labels":78,"processed_home_office":79,"processed_salary_min":70,"processed_salary_max":71,"processed_salary_currency":67,"processed_salary_source":80,"processed_benefits":81,"processed_benefits_labels":82,"processed_industry":83,"processed_skills":7,"processed_job_location":84,"processed_full_address_gmaps":86,"processed_street_gmaps":87,"processed_city_gmaps":88,"processed_postal_code_gmaps":89,"processed_country_gmaps":90,"processed_country_iso_code_gmaps":92,"full_description":17,"formatted_description":93,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":94,"processed_it_skills_labels":97,"processed_soft_skills":98,"processed_soft_skills_labels":100,"processed_job_expertise_skills":101,"processed_job_expertise_skills_labels":102,"processed_language_requirements":103,"processed_total_experience_years":116,"processed_professional_field":117,"processed_professional_field_labels":118,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":119,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":83,"canonical_industry_label":37,"max_cpc":116,"actual_cpc":7},70718,"care-center-agent-allianz-insurance-2","Care Center Agent",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":65},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp style=\"margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"color: black;\">Job Summary: \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"color: black;\">To handle by phone customer’s inquiries following standard scripts and procedures. To ensure calls are answered within predetermined time scales and benchmarks and are dealt with properly. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"color: black;\">To correspond with Care Center Supervisors, Assistant Precertification Manager and Care Center\u002FPrecertification Department Managers accordingly. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"color: black;\">To provide a high quality service by assisting and informing clients\u002Fmedical providers about the authorization status\u002Fresponse.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cstrong>\u003Cspan style=\"color: black;\">Key Responsibilities: \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"margin-top: 0cm; margin-bottom: 0cm;\" type=\"disc\">\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Build a customer oriented focus in the Care Center by providing quality actions and resolutions to their concerns and queries.\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Follow communication\u002Fupdate expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Answer inbound calls within predetermined time scales and benchmarks\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Make sure that clients are handled with no delay but with efficiency\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Assure clients satisfaction and quality of calls, provide sympathetic support and advice as appropriate\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Provide personalized customer service of the highest level\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Provide a high quality service, assist and inform clients\u002Fmedical providers about the authorization status\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Provide information concerning beneficiary’s product i.e. card eligibility, eligible network\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Build customer’s interest in the services and products offered by the company\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Manage and resolve customer’s issues\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Follow up the calls of the client with clerical duties which includes filling up paperwork, as well as liaising with other departments\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Analyze the various parts of a problem properly and develop logical solutions\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">In charge of reporting in writing to the Care Center Manager- Assistant Manager-Team Leader\u002F Precertification Manager\u002F Precertification Assistant Manager regarding complaints received by the care center department and relating to a specific communication and\u002For authorization process\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Perform special assignments and\u002For duties as directed by the Care Center Manager\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Follow and apply the internal procedures of the Department\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Suggest and help implement improvements to office processes and workflows to enhance overall efficiency.\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Responsible and accountable for the confidential, proper administration all data\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Any other duties as requested by the Direct Manager\u003C\u002Fli>\u003Cli style=\"color: black; text-align: justify; margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cspan style=\"background-color: white;\">Work effectively with AI, machine learning, data analytics, and cloud-based tools while adhering to high standards of data governance, security, and ethical use\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"text-align: justify; margin: 0cm 0cm 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">\u003Cstrong>Key Requirements: \u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"margin-top: 0cm; margin-bottom: 0cm;\" type=\"disc\">\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Education: Relevant University Degree\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Experience:1 - 2 years’ experience in a Call Centre\u002F Customer services environment, TPA, Hospitals or Medical Centers exposure is a plus.\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Physically fit to carry out duties and responsibilities\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Legally permitted to work in the country of operations.\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills\u003C\u002Fli>\u003Cli style=\"margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;\">Fluency in Arabic, English, French.\u003C\u002Fli>\u003C\u002Ful>",{"@type":19,"name":9},"Organization","2026-07-18","2027-07-18",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Sinelfil","LB",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",33.8779688,35.5399541,"ONSITE",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,51,59,60,61,62,63,64],"Microsoft Excel","Microsoft Word","Microsoft Outlook","Microsoft PowerPoint","Internet Navigation","AI Tools","Machine Learning","Data Analytics","Cloud-based Tools","Customer Orientation","Communication","Problem Solving","Customer Service","Attention to Detail","Time Management","Teamwork","Adaptability","Confidentiality","Ethical Judgment","Call Center Operations","Insurance Knowledge","Medical Authorization Processes","Data Governance","Data Security","Clerical Duties","Process Improvement",{"@type":66,"currency":67,"value":68},"MonetaryAmount","EUR",{"@type":69,"minValue":70,"maxValue":71,"unitText":72},"QuantitativeValue",30000,50000,"YEAR",[31],[32],"permanent",[77],"FULL_TIME",[77],"onsite","estimated",[],[],"insurance",[85],"allianz, sinelfil, lebanon",[],[],[27],[],[91],"Lebanon",[28],"**Job Summary:**\n\nTo handle by phone customer’s inquiries following standard scripts and procedures. To ensure calls are answered within predetermined time scales and benchmarks and are dealt with properly.\n\nTo correspond with Care Center Supervisors, Assistant Precertification Manager and Care Center\u002FPrecertification Department Managers accordingly.\n\nTo provide a high quality service by assisting and informing clients\u002Fmedical providers about the authorization status\u002Fresponse.\n\n**Key Responsibilities:**\n\n- Build a customer oriented focus in the Care Center by providing quality actions and resolutions to their concerns and queries.\n- Follow communication\u002Fupdate expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.\n- Answer inbound calls within predetermined time scales and benchmarks\n- Make sure that clients are handled with no delay but with efficiency\n- Assure clients satisfaction and quality of calls, provide sympathetic support and advice as appropriate\n- Provide personalized customer service of the highest level\n- Provide a high quality service, assist and inform clients\u002Fmedical providers about the authorization status\n- Provide information concerning beneficiary’s product i.e. card eligibility, eligible network\n- Build customer’s interest in the services and products offered by the company\n- Manage and resolve customer’s issues\n- Follow up the calls of the client with clerical duties which includes filling up paperwork, as well as liaising with other departments\n- Analyze the various parts of a problem properly and develop logical solutions\n- In charge of reporting in writing to the Care Center Manager- Assistant Manager-Team Leader\u002F Precertification Manager\u002F Precertification Assistant Manager regarding complaints received by the care center department and relating to a specific communication and\u002For authorization process\n- Perform special assignments and\u002For duties as directed by the Care Center Manager\n- Follow and apply the internal procedures of the Department\n- Suggest and help implement improvements to office processes and workflows to enhance overall efficiency.\n- Responsible and accountable for the confidential, proper administration all data\n- Any other duties as requested by the Direct Manager\n- Work effectively with AI, machine learning, data analytics, and cloud-based tools while adhering to high standards of data governance, security, and ethical use\n\n**Key Requirements:**\n\n- Education: Relevant University Degree\n- Experience:1 - 2 years’ experience in a Call Centre\u002F Customer services environment, TPA, Hospitals or Medical Centers exposure is a plus.\n- Physically fit to carry out duties and responsibilities\n- Legally permitted to work in the country of operations.\n- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills\n- Fluency in Arabic, English, French.",{"ai tools":95,"data analytics":95,"microsoft word":96,"microsoft excel":96,"machine learning":95,"cloud-based tools":95,"microsoft outlook":96,"internet navigation":96,"microsoft powerpoint":96},2,3,[39,40,41,42,43,44,45,46,47],{"customer orientation":99,"communication":99,"problem solving":99,"customer service":99,"attention to detail":96,"time management":96,"teamwork":96,"adaptability":96,"confidentiality":96,"ethical judgment":96},4,[48,49,50,51,52,53,54,55,56,57],{"data security":95,"clerical duties":95,"data governance":95,"customer service":96,"insurance knowledge":95,"process improvement":95,"call center operations":96,"medical authorization processes":95},[58,51,59,60,61,62,63,64],{"detected_language_jobad":104,"required":105},"en",[106,110,113],[107],{"language":108,"level":109},"ARABIC","C1",[111],{"language":112,"level":109},"ENGLISH",[114],{"language":115,"level":109},"FRENCH",1,[51],[51],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F102100\u002Fcare-advisor"]