Customer Relationship Manager Large Accounts (m/f/d)

Join Our Team!

You’ll be the go-to contact for our European customers, providing top-notch support and ensuring a great experience with our products. In this dynamic and varied role, you'll work closely with a diverse team to deliver service that meets our customers' high expectations.

Deine Aufgaben / Your responsibilities

The Customer relationship manager will support our European customers as their unique point of contact. The CRM will support the achievement of our customers expectation in the respect of our SLA.

• Provide support to larger customers and/or merchants assisting them on all products and services by phone, email and other channels
• Keep customer and/or merchant data up to date in CRM and other systems making changes when requested
• Take the lead proactively on operational related cases liaising directly with the customer and/or merchants over these matters
• Coordinating with other teams to ensure consistency in customer interactions and to streamline customer experience
• Liaise internally with the different stakeholders to find a resolution
• Respect our internal processes
• Guide our existing customers with the AirPlus self-service platform
• Answering various question about invoices, products, electronic billing data, insurances product, administrative questions and technical interfaces with third party travel and expense systems

Deine Qualifikation / Your qualifications

Previous experience in customer facing/satisfaction roles

Proficient professional English language skills, both verbal & written required (Italian language a given due to the hiring location), French and/or German languages are a plus.

• Working knowledge of Microsoft Office suite, experience with CRM systems a plus
• Strong time management and organizational skills
• Strong interpersonal skills and the ability to build relationships
• High level of customer orientation and ability to communicate with confidence and credibility

Classification in the AirPlus organizational model (Cube): This role is classified in the basic profile Customer Facing Operations Consultant (Job family: Operations / Orientation: Consulting/ Impact Level: considerable).

Benefits

AirPlus International

We believe that businesses should be able to focus on what matters to them. Payment can be a hassle and a distraction – we’ve been making it smart and simple for over 30 years, and help 53,000 companies around the world save time and money with solutions smart enough to stand the test of time and deliver real, sustainable value – every day.

Simple only works if it’s smart, and that goes for worklife too. At AirPlus, we do it right to let you shine.

We think about your future…
because staying curious and making bold moves in your area of expertise takes someone having your back.

We feel dynamic…
because our international flair, experienced leadership, and commitment to adaptability let us go the extra mile for our customers and each other.

We act in collaboration…
because engaged teams and trustful, human relationships mean doing whatever it takes to make it happen as a team.

Visit us at airplus.com to learn more about a future in corporate payment.