ServiceNow Engineer Lead

Stellenbeschreibung:

Job Title: ServiceNow Engineer Lead

Corporate Title: Director

Location: Bangalore/Pune

Role Description

You will lead the implementation of ServiceNow solutions and Integrations, driving delivery across complex transformation programmes within a global banking environment. You will work closely with product owners, architects, and engineering teams to design, build, and deploy scalable, secure, and high-quality solutions. This is a hands-on leadership role, where you will combine deep technical expertise with delivery ownership—ensuring that ServiceNow capabilities are implemented effectively, aligned to business outcomes, and compliant with regulatory requirements.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Lead discussion on ServiceNow Implementation, ensuring alignment with enterprise strategy and shared goals
• Oversee platform design standards, helping teams collaborate and maintain consistent, inclusive and effective solutions
• Support solution design reviews, guiding data models and integration approaches to ensure strong, dependable outcomes
• Coordinate integration design across systems, ensuring secure, scalable and connected workflows that support business needs
• Strengthen platform resilience by supporting performance, security and operational continuity requirements
• Work closely with stakeholders to support innovation, automation and continuous improvement across the platform
• Lead end-to-end ServiceNow implementation, from requirements through to deployment and hypercare
• Translate business requirements into high-quality technical designs and implementable solutions
• Drive hands-on configuration, development, and integration across ServiceNow modules (ITSM, CMDB, ITOM, etc.)
• Own and govern solution delivery quality, ensuring adherence to development standards and best practices
• Lead integration implementation using APIs, events, and enterprise integration patterns
• Collaborate with architects to ensure alignment with target architecture and data models (e.g. CSDM)
• Support release management, deployments, and environment strategy
• Identify and deliver automation opportunities to improve efficiency and platform adoption
• Troubleshoot and resolve complex technical issues during implementation and post-go-live
• Mentor engineering teams and contribute to building a strong engineering capabilities

Your skills and experience

• Proven experience delivering ServiceNow implementations in large, complex environments
• Strong hands-on expertise across ServiceNow modules (ITSM, CMDB, ITOM, integrations)
• Deep understanding of ServiceNow development, configuration, and scripting
• Experience implementing integrations using REST APIs and event-driven architectures
• Strong knowledge of data modelling, CMDB/CSDM, and platform design principles
• Experience working in regulated environments (banking/financial services preferred)
• Demonstrated ability to lead delivery while remaining hands-on technically
• Strong problem-solving skills with ability to drive issues to resolution
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.

Gemeinsam teilen und feiern wir die Erfolge unserer Mitarbeiter*innen. Gemeinsam sind wir die Deutsche Bank Gruppe.

Wir begrüßen Bewerbungen von allen Menschen und fördern ein positives, faires und integratives Arbeitsumfeld.

Seit über 150 Jahren wird unser Anspruch, die Globale Hausbank für unsere Kunden zu sein, von unseren Mitarbeitern vorangetrieben – in rund 60 Ländern und mit mehr als 150 Nationalitäten. Ihr tiefes Verständnis, ihre Erfahrungen, ihr Fachwissen und ihre Leidenschaft helfen unseren Kunden, sich in einer zunehmend komplexen Welt zurechtzufinden – sei es in unserer Unternehmensbank, unserer Privatkundenbank, unserer Investmentbank oder in unserem Asset Management (DWS). Gemeinsam können wir für unsere Kunden im In- und Ausland Großes bewirken und ihren dauerhaften Erfolg und ihre finanzielle Sicherheit sicherstellen.

Mehr Informationen unter: Deutsche Bank Careers (db.com)