Role Purpose

The Capacity Manager ensures that Allianz Technology’s IT infrastructure, platforms, and services have the right amount of capacity — at the right time, at the right cost — to meet current and future business demands. This role operates across the full ITIL v4 Capacity & Performance Management practice, encompassing business capacity management (translating business forecasts into IT demand), service capacity management (ensuring end-to-end services perform within SLA parameters), and component capacity management (monitoring and optimising infrastructure components). The Capacity Manager is a critical link between business planning, service design, financial management, and technical operations, preventing both under-provisioning (outages, degraded performance) and over-provisioning (waste, unnecessary cost).

Key Responsibilities

Own and operate the Capacity & Performance Management practice across Allianz Technology: define policies, processes, roles, and governance in alignment with ITIL v4 and Allianz global IT standards.

Develop and maintain the Capacity Plan: a rolling 12–36 month forward-looking document that forecasts IT resource requirements based on business growth projections, seasonal demand patterns, and planned initiatives (new products, migrations, regulatory changes).

Monitor, analyse, and report on the capacity and performance of critical IT services, platforms, and infrastructure components (compute, storage, network, database, middleware, cloud resources) using enterprise monitoring tools (e.g.: Dynatrace, Datadog, Azure Monitor, Prometheus/Grafana).

Perform capacity modelling and trend analysis: use historical data, statistical methods, and simulation to predict future resource requirements and identify capacity bottlenecks before they impact service delivery.

Define and manage performance thresholds, alerting rules, and event correlation criteria to enable proactive detection and resolution of capacity-related issues.

Collaborate with Service Level Management to ensure capacity targets are embedded in SLAs, OLAs, and underpinning contracts; provide capacity-related input to service reviews.

Partner with FinOps Manager and Service Financial Management to balance capacity investment against cost efficiency: recommend optimal procurement timing, right-sizing, and resource consolidation.

Advise Change Enablement and Release Management on the capacity impact of proposed changes, new deployments, and infrastructure modifications; participate in CAB reviews as capacity subject matter expert.

Manage demand: work with business stakeholders and Demand Management to understand, anticipate, and influence demand patterns, including implementing demand shaping techniques (throttling, tiered service levels, off-peak scheduling).

Ensure capacity readiness for major business events (e.g., renewal seasons, regulatory reporting deadlines, product launches) through dedicated capacity stress testing and contingency planning.

Drive cloud capacity optimisation: auto-scaling policies, reserved capacity management, burstable instance strategies, and container orchestration tuning (Kubernetes HPA/VPA, cluster autoscaler).

Support continual service improvement by analysing capacity-related incidents, identifying recurring performance bottlenecks, and implementing structural improvements.

Produce regular capacity reports and executive dashboards for IT leadership, including resource utilisation trends, capacity risk assessments, and investment recommendations.

Required Qualifications & Experience

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.

5+ years of experience in IT infrastructure management, capacity planning, or performance engineering within a large enterprise environment (insurance/financial services preferred).

ITIL v4 Foundation certification required; ITIL Specialist (High Velocity IT or Create, Deliver & Support) or ITIL Strategist (Direct, Plan & Improve) preferred.

Demonstrated expertise with enterprise monitoring and capacity planning tools: Dynatrace, Datadog, AppDynamics, Prometheus/Grafana, Azure Monitor, AWS CloudWatch, or equivalent.

Strong understanding of cloud infrastructure (Azure preferred, AWS/GCP acceptable): compute, storage, networking, auto-scaling, container orchestration (Kubernetes), and serverless architectures.

Experience with capacity modelling techniques: statistical forecasting, trend analysis, simulation, and workload characterisation.

Working knowledge of ITIL practices adjacent to Capacity Management: Availability Management, Service Level Management, Change Enablement, Incident Management, and Problem Management.

Proficiency in data analysis and visualisation tools (Power BI, Tableau, Grafana, Excel advanced modelling) and scripting (Python, SQL, PowerShell) for capacity analytics.

Experience with performance testing methodologies and tools (JMeter, Gatling, Locust) for validating capacity assumptions.

Excellent stakeholder management skills; ability to translate complex technical capacity data into business-relevant recommendations for senior leadership.

Familiarity with FinOps principles and cost-capacity trade-off analysis is strongly preferred.

Fluent English required

What we offer

- We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
- We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
- Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

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Capacity Manager