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Ai",[669],{"key":21,"label":21,"count":4},[671],{"key":24,"label":24,"count":4},{"name":13,"slug":14,"logo_url":10,"id":673,"jobs":674,"description_de":10,"description_en":10,"industry":10,"headquarters_city":10,"headquarters_country_iso":10,"latitude":10,"longitude":10,"website_url":10,"raw_street":10,"raw_city":10,"raw_zip_code":10,"raw_country":10,"raw_legal_form":10,"raw_bafin_id":10,"raw_trade_names":10,"raw_permissions":10,"translations":10},4515,[675,678,681,684,686,688,691,693,695,698,700,703,705,708,710,712,714,719,721,726,731,736,742,747,752,757,762,767,772,777,781,785,790,794,799,802,807,812,817,822,827,832,837,842,847,851,856,858,863,868,872,877,882,885,890,895,900,905,910,915,920,925,931,936,941,946,951,956,961,966,971,976,978,983],{"id":323,"slug":324,"title":325,"location":10,"raw_job_location_address_addressLocality":676,"raw_hiringOrganization_logo_url":10,"raw_description":677},"PHKL | Prudential Tower 8\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role will provide and process information\u002Fpayments in response to customers’ enquiries (face-to-face), concerns and requests in day-to-day cashier counter operation effectively and efficiently. Job Responsibilities: Cashier role Provide and process information\u002Fpayments by referring to operation systems, guidelines, digitalization and applications in response to customers’ enquiries, concerns and requests about insurance products and services Provide document Mainlander Sales Verification service on a face-to-face basis or via electronic platform to ensure NB applications are conformed to compliance and underwriting requirements Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction Communicate and coordinate with different functions\u002Fdepartments to maintain a harmonious relationship so as to enhance the operation efficiency and effectiveness Handle customer dissatisfaction, provide appropriate solutions and alternatives in a timely manner, and report to supervisor Job Requirements: Form 7 or above 1-3 years of experience in Customer Service Operations Good written\u002Fspoken English and Chinese (Including Mandarin) Good analytical and problem solving skills Able and enjoy to work with people of diverse backgrounds with strong interpersonal skills Highly organized self-starter, with the ability to meet tight deadlines Able to work independently under pressure and deal with difficult situations in a friendly manner Customer focused and result-oriented MS Word and Excel Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":369,"slug":370,"title":371,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":680},"PHKL | One Island East 59\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: Perform deep dive studies, conduct regular experience monitoring and reporting to provide insights of emerging insurance risks to the business and to facilitate modelling of these risks under economic valuation regime (e.g. mortality improvements, policyholder options and behaviour). Provide support in the operating assumption setting based on experience and long term view with the consideration of various financial metrics across earning and solvency basis. Support the transformation of the data analytics process driving by more advanced predictive analysis tool, e.g. Alteryx, Databricks, Power BI and develop experience dashboard Provide support on the organization of various insurance risk advisory committees (Persistency and Claims) and the preparation of relevant meeting materials \u002F actuarial experience analysis.. Job Requirements: University graduate majoring in Actuarial Science or equivalent subjects Minimum of 2 years of actuarial working experience. Good exam progress of Society of Actuaries or equivalent Knowledge of Prophet and data analytical tools (e.g. Alteryx, Databricks, Power BI) an advantage Strong technical, analytical and problem-solving skills Ability to work independently under a fast-paced business environment and perform multiple tasks when needed Excellent written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":389,"slug":390,"title":391,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":683},"PHKL | One Island East 28\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions 1. Provide legal support on product development of Prudential business: Independently draft and review insurance policy provisions including all associated marketing documentation and communications. Advise on the design of products and sales journeys via all channels including traditional agency, brokerage and digital. . 2. Provide advice and support on BAU matters: General drafting \u002F reviewing \u002F negotiating commercial and reinsurance contracts. Provide legal support on ad hoc projects such as on-going development of digital platforms. Advise on the legal aspects of customers’ complaints and insurance claims. Advise on investigations of agents and potential impact on Prudential. Oversee and manage litigation including reporting and strategizing tactics. 3. Monitor and advise on the legal and regulatory developments in insurance law primarily and all other relevant regulations. 4. Provide updates and training on legal developments to staff. 5. Provide legal input on relevant regulatory consultation papers. 6. Responsible for records management. Job Requirements LLB degree holder and qualified Hong Kong solicitor with at least 3 years' relevant experience from reputable financial institutions \u002F law firms. Good knowledge of HK insurance regulations and industry practice would be an advantage. Excellent command of English and Chinese (written and spoken) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":301,"slug":302,"title":303,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":685},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: Independently lead end-to-end strategic finance assessments for business initiatives, planning, and forecasting activities, including defining the evaluation framework, determining the analytical approach, challenging key assumptions, assessing strategic options and trade-offs, and formulating recommendations for senior management consideration and decision-making. Act as the finance lead and strategic thought partner to Channels, Expense Control, and cross-functional teams on selected strategic initiatives. Develop an independent financial and commercial point of view, constructively challenge business proposals, and provide clear, data-driven recommendations that influence initiative design and management decisions. Lead the financial assessment and independent validation of key new business assumptions supporting APE\u002FNBP forecasts for local management and Group reporting. Proactively identify emerging risks and opportunities, challenge channel forecasts where appropriate, and recommend potential management actions or alternative scenarios through robust analytical models. Own the development and continuous improvement of forecasting and planning tools, models, and analytical frameworks, exercising autonomy in prioritising enhancements that improve the efficiency, scalability, automation, and decision usefulness of BAU activities. Job Requirements: University graduate, preferably with actuarial background or qualifications 8-10 years of relevant experience Strong functional expertise. Ability to independently structure and lead complex strategic or commercial assessments from problem definition through to recommendation Strong commercial judgement, with the confidence to challenge assumptions, develop an independent point of view, and influence senior stakeholders Ability to operate with limited supervision, manage ambiguity, and exercise sound judgement in determining analytical priorities and approaches Strong leadership ability and executive communication skills, with the ability to translate complex analysis into concise recommendations and decision-oriented management materials Proven ability to engage and align cross-functional stakeholders while maintaining ownership of the overall assessment and recommendations Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":345,"slug":346,"title":347,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":687},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role will support PD Partnership Sales to penetrate SCB various segments range from Private bank to retails and SME, while will also act as BDM role to collaborate with SCB sales management to plan and drive the APE sales and other sales\u002Fquality KPIs of the overall Bancassurance Sales to achieve key financial target of the assigned segments\u002Fregions. The role will establish excellent and influential relationship with Bank’s stakeholders (RH, ISTM, BM, RM, IS, WPM) to ensure the partnership’s mission can be executed with excellent sales quality and delivery. Job Responsibilities Manage the assigned segment and develop the core competence and skillset required to deliver the results. Collaborate and work closely with SCB and sales management, to plan and develop the sales strategy for SCB Bancassurce sales to achieve or exceed annual sales target whilst conforming to company and regulatory standards. Conduct customized field coaching\u002Fworkshops to both BDM and SCB sales staff on areas including but not limited to selling techniques, underwriting sharing, objection handling, product features and prospecting etc, to support business in achieving insurance sales objectives Participate in comprehensive pre-sales case study and discussion with SCB sales to plan for an effective deal closure, in the HNW space, H&P spectrum and complicated underwriting cases Support case management team on underwriting to drive for sales momentum by effective case issuance Analysis of sales performance and productivity of respective segments\u002Fregions to provide strategic recommendation in business and initiatives planning Establish good, influencing and trustworthy relationship with SCB sales management, sales staff and internal stakeholders Enhance the overall collaboration between the BDM and ISTM team as well as fulfilling and implementing their roles and responsibilities Job Requirements University degree in Finance\u002FMarketing preferred Minimum 10 years of experience in insurance or banking industry with at least 5 years at supervisory level Experience in Bancassurance or Partnership Sales is preferred Experience in insurance selling and training\u002Fcoaching Strong business acumen and strategic thinking Team player, passionate, matured, and independent in stake holder management Strong communication, presentation, and problem-solving skills Self -motivated and strong drive for results Ability to work under pressure, multi-tasking, and time coordination to cater for ad hoc request Fluent in written and spoken of Cantonese\u002FEnglish, plus mandarin is welcome Proficient in Word, Excel and Power Point Well and professional in presentation skills Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":447,"slug":448,"title":449,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":690},"PHKL | Berkshire House 23\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Customer Operations Strategy, Communications & Channel Engagement role is a strategic, creative and data-driven position within the Chief Customer Operations and Health Officer Office. The role supports the translation of Customer Operations strategy, performance, transformation priorities and customer impact into compelling executive narratives, high-quality communications, visual storytelling, and multi-channel engagement. This role sits at the intersection of operations strategy, executive reporting, communications, data visualisation, creative production and stakeholder engagement. The incumbent will play a key role in shaping how Customer Operations communicates its priorities, achievements, transformation agenda and customer outcomes to senior management, insurance agents, internal staff and broader business stakeholders. The role requires a strong communicator with creative judgement, analytical fluency and hands-on capability in modern AI-enabled content creation tools — including but not limited to executive presentation design, infographics, dashboards, video production, generative AI content creation, digital storytelling and channel engagement assets. Job Responsibilities: 1. Executive Communications & Strategic Storytelling Develop high-impact executive communications, presentations and briefing materials for the Chief Customer Operations and Health Officer and senior leadership team. Translate complex operational performance, customer insights, transformation updates and strategic initiatives into clear, compelling and action-oriented narratives. Prepare ExCo-level, Board-level and senior management reporting materials, ensuring messages are concise, evidence-based and visually engaging. Support the Chief of Staff function in shaping key messages, leadership talking points, townhall scripts, strategic updates and internal\u002Fexternal stakeholder communications. Ensure all communications are aligned with business priorities, brand tone, governance standards and stakeholder expectations. 2. Data Storytelling, Visualisation & Insight Communication Partner with operations, analytics, finance, health, claims, customer experience and transformation teams to convert data into meaningful business insights. Design and produce clear, visually compelling data stories using dashboards, infographics, presentation visuals and executive summaries. Support the development of performance narratives covering customer outcomes, service levels, claims performance, operational efficiency, AI adoption, automation progress and transformation benefits. Apply data visualisation best practices to simplify complex information and enable faster decision-making by senior stakeholders. Use modern design, reporting and AI tools to enhance the quality, clarity and impact of operational reporting. 3. AI-Enabled Content Creation & Creative Production Leverage generative AI and creative technology to accelerate the production of high-quality communications and engagement assets. Create or coordinate the production of visual content, including executive decks, infographics, short-form videos, animation concepts, digital banners, staff engagement visuals and channel communication materials. Explore and apply state-of-the-art AI tools for content generation, video creation, image generation, presentation enhancement, data storytelling and communications automation. Maintain a strong understanding of emerging AI capabilities and recommend practical use cases to improve communication effectiveness, productivity and audience engagement. Ensure AI-generated content is accurate, appropriate, brand-compliant, and subject to proper human review and governance. 4. Channel Engagement & Agent Communications Develop communication materials and engagement plans for insurance agents, distribution partners and channel-facing stakeholders. Support agency meetings, roadshows, briefings, forums and engagement events by preparing strategic narratives, presentation materials, videos, talking points and post-event communications. Translate operational updates, claims service improvements, customer initiatives and health propositions into agent-friendly messages that are clear, relevant and commercially meaningful. Work closely with Distribution, Marketing, Customer Operations, Health and Product teams to ensure consistent messaging across agent-facing channels. Identify opportunities to strengthen agent confidence, understanding and advocacy through better communication, storytelling and engagement design. 5. Internal Communications & Staff Engagement Support internal communications for Customer Operations and Health, including staff townhalls, leadership updates, transformation communications, recognition campaigns and engagement initiatives. Develop creative and engaging content to connect colleagues with the organisation’s purpose, customer impact and transformation journey. Produce staff engagement materials such as newsletters, videos, digital posters, leadership messages, event visuals and interactive content. Help build a stronger culture of transparency, recognition, innovation and customer-centricity across Customer Operations and Health. Partner with HR, Corporate Affairs and internal stakeholders to ensure alignment with broader employee engagement and corporate communications standards. 6. Strategic Planning & Chief of Staff Support Support the Chief of Staff office in preparing strategic updates, operating rhythm materials, leadership meeting packs and stakeholder briefings. Contribute to the planning and communication of key transformation initiatives, including AI enablement, operational excellence, digitalisation, health operations, claims transformation and customer experience improvement. Help establish consistent communication standards, templates, visual identity and reporting cadence across Customer Operations and Health. Track key priorities, milestones and communication deliverables to ensure timely execution and leadership alignment. Provide ad hoc support on strategic projects, executive events, governance forums and cross-functional initiatives. Job Requirements: Bachelor’s degree in Communications, Journalism, Marketing, Business, Design, Data Analytics, Digital Media, or a related discipline. Minimum 6–8 years of experience in corporate communications, executive communications, strategy, business planning, customer operations, marketing communications, creative production or consulting. Experience in insurance, financial services, healthcare, customer operations or agency distribution is highly preferred. Proven experience preparing senior management, ExCo or Board-level presentation materials. Strong track record in producing high-quality communications, presentations, visual storytelling or digital engagement assets. Experience using data, dashboards or business performance metrics to craft compelling narratives. Hands-on experience with creative or AI-enabled tools for presentation design, video production, visual content creation or generative AI would be a strong advantage. Excellent writing, editing and storytelling skills in English; Chinese capability would be highly advantageous. Strong PowerPoint and executive presentation design capability. Ability to convert data and complex business information into clear, visually compelling insights. Proficiency in tools such as PowerPoint, Excel, Power BI, Canva, Adobe Creative Suite, Figma, CapCut, video editing platforms, or equivalent creative tools. Familiarity with generative AI tools for writing, image generation, video generation, design enhancement, summarisation and productivity. Strong visual sense, with good understanding of layout, hierarchy, typography, colour, imagery and audience experience. Ability to produce polished materials under tight timelines with strong attention to detail. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":408,"slug":409,"title":410,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":692},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Act as Prudential's service professional, providing best-in-class customer service through hotline, live chat and digital channels. Handle customer enquiries and requests related to life and health insurance products efficiently and professionally while delivering an excellent digital customer experience. Job Responsibilities: Provide and process information through systems and other departments, in response to customer channel’s enquiries about insurance products and services according to company service standards and professional manners with tactful customer service skills. Arrange follow up call to follow up and respond to customer’s enquiry \u002F request \u002F feedback which received via other touch points, such as sales channel, email, letter, live chat and etc. Handle and resolve customer’s special request and feedback, conduct simple investigation and fact finding, then propose solution to team manager for review and approval before reverting to customer. Support company initiatives by promoting different types of self-service, and any ad hoc task to achieve the desired result of business objectives. Participate in team meetings and training to ensure an up-to-date knowledge and information to handle different types of enquiries. Job Requirements: University graduate \u002F HKDSE \u002F HKALE \u002F HKCEE \u002F Diploma qualification Minimum 3-5 years of experience in customer service, contact centre, live chat support, or digital servicing in insurance or financial industry. Passed IIQE Paper 1, 3 and 5 will be an advantage Good telephone manner and service attitude, able to follow company guidelines and adhere to service quality standard to deliver policy enquiry service Excellent written and spoken English and Chinese (including Putonghua). Strong written communication, typing, and grammar skills with the ability to deliver clear and professional responses. Ability to manage multiple live chat conversations simultaneously while maintaining service quality. Customer-centric mindset with strong interpersonal skills. Strong problem-solving and analytical skills. Proficient in Microsoft Office and customer relationship management (CRM) systems. Ability to work under pressure and meet productivity and service-level targets. Ability to work effectively in a fast-paced environment and meet service level, productivity, and quality targets. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":53,"slug":54,"title":55,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":694},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role will support CX Lead to instituionalise Customer Experience, drive Customer Journey improvement projects through cross-functional collaboration and channel engagement aiming to uplift NPS. The role will also plan and deliver CX programs by leveraging insights in line with Group Office’s strategic direction. It will also lead the digital customer experience and AI agenda, setting the strategy, roadmap and delivery priorities for myPrudential and other key digital touchpoints. Use customer feedback, behavioural data, responsible AI and personalisation to simplify journeys and improve digital adoption, self-service, customer advocacy and business value. Job Responsibilities 1. Digital Customer Experience Strategy Own the digital customer experience roadmap across key customer touchpoints, using customer feedback, customer relationship management data and behavioural insights. Prioritise initiatives based on customer impact, business value, feasibility and contribution to the ambition of delivering a leading insurer app experience. 2. myPrudential Mobile App Modernisation & Experience-led Product Delivery Lead the modernisation of myPrudential across priority customer journeys, simplifying app flows and improving ease of use. Manage the product roadmap, backlog, release priorities, user acceptance testing, release readiness and post-launch optimisation to ensure delivery quality and measurable outcomes. 3. AI, Personalisation & Data-Driven Engagement Identify, prioritise and deliver practical AI and personalisation use cases, including conversational service, next-best-action, sentiment analysis and predictive engagement. Define customer relationship management and engagement-platform requirements, journey logic, segmentation and event-triggered communications with appropriate governance, privacy and customer safeguards. 4. Inclusive Journey Design & Customer Engagement Design inclusive and accessible journeys for customers with different needs and levels of digital confidence, reducing effort and improving adoption. Connect digital touchpoints, servicing journeys and engagement campaigns to strengthen loyalty, retention and customer lifetime value. 5. Cross-functional Delivery, Governance & Performance Optimisation Lead cross-functional delivery with Customer Experience, Digital, Technology, Data, Marketing, Operations, Distribution and external partners, managing scope, dependencies, risks and stakeholder alignment. Monitor app performance, digital adoption, self-service, customer satisfaction and value delivered from AI and personalisation, using results to refine the roadmap. Job Requirements Qualifications and Experience Bachelor’s degree in a relevant discipline or equivalent professional experience. Minimum 8 years’ experience in digital product management, customer experience or digital transformation, including leadership responsibilities. Proven ownership of customer-facing digital products, from strategy and roadmap through launch and optimisation. Experience leading cross-functional initiatives and senior stakeholder alignment. Practical experience using customer data, AI or personalisation, CRM, VoC or self-service to deliver measurable outcomes. Skills\u002FKnowledge Digital product strategy, roadmap management, backlog prioritisation and post-launch optimisation. Mobile app experience, user experience principles, journey mapping and service design. Customer analytics, segmentation, voice-of-customer insights, dashboards and performance measurement. Practical AI applications, personalisation, responsible customer engagement and test-and-learn methods. Stakeholder management, change management, vendor governance, agile delivery and executive communication. Competencies Customer focus and inclusive design Strategic and analytical thinking Delivery ownership and accountability Innovation and learning agility Stakeholder influence and collaboration Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":260,"slug":261,"title":262,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":697},"PHKL | China Hong Kong City Tower 6 15\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: As the Account Manager of the assigned agencies, drive business growth (APE, MDRT, Recruitment, Active Ratio etc) under respective Agency Zone effectively through in-depth KPI study, business analysis and full execution. Perform business consultant role to provide constructive ideas to agency leaders and work collaboratively with business enablers. Build professional agency management model in agency through close involvements in agency business planning activities, including but not limited to attending monthly leader meeting, quarterly planning meeting, annual planning meeting, etc. and participate in agency strategy development activities. Build quality agency force through execution of compliance monitoring measures and pro-actively identify area for agency quality enhancement Enhance people development through effective supervision to drive Zone members to achieve higher goals and better results. Ensure Zone members to be committed to the Company’s goals and values, and highly motivated to contribute to Company’s success through staff engagement Job Requirements: University degree (any discipline) Minimum 8 years working experience in the insurance industry, preferably from sales or sales management roles Exceptional understanding and experience with agency distribution Ability to quickly adapt to changing priorities and to multiple business functions Proven people and management skills Ability to influence multiple stakeholders Ability to work with diverse personalities, cultures and business practices inherent to an international organisation Operates with high standards and integrity Ability to multi-task, and be flexible, adaptable and comfortable in a fast-paced environment Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":86,"slug":87,"title":88,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":699},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role will serve as the legal advisor to Prudential Hong Kong's private asset investment activities, providing strategic legal and regulatory support across the investment lifecycle. The role will partner closely with Investments, Finance, Risk, Compliance, Tax and Group stakeholders to facilitate the origination, execution and ongoing management of private asset investments while ensuring appropriate governance standards and legal risk management. The role will support investment activities across private credit, private equity, infrastructure, real estate and other alternative asset classes that form part of Prudential's long-term investment strategy. This aligns with Prudential's governance framework for private asset investments, which requires robust legal due diligence, investment structuring and risk oversight. Job Responsibilities Lead Legal Support for Private Asset Investments Provide legal advice on private asset investment opportunities across multiple asset classes. Structure, negotiate and execute investment transactions in a commercially effective manner. Review and negotiate: Fund documentation Limited Partnership Agreements Subscription Agreements Shareholder Agreements Investment Management Agreements Financing and security documents Co-investment arrangements Side letters and ancillary documentation Coordinate and manage external legal counsel on complex and cross-border transactions. Legal Due Diligence and Transaction Management Lead legal due diligence efforts on prospective investments. Assess legal risks associated with investment opportunities and formulate practical risk mitigation solutions. Advise on: Legal structures Ownership arrangements Enforceability of rights and security packages Regulatory constraints Insolvency considerations Cross-border legal matters Tax-sensitive investment structures Support transaction execution through close collaboration with investment, finance and risk teams. Governance and Regulatory Advisory Advise on legal and regulatory requirements affecting private asset investments. Ensure investment documentation and structures comply with applicable laws, regulations and internal governance requirements. Support submissions to relevant governance forums, committees and approval bodies. Provide legal advice on evolving regulatory developments impacting investment activities. Portfolio and Asset Management Support Provide legal support for ongoing portfolio management activities. Advise on: Amendments and restructurings Waivers and consents Enforcement actions Distressed asset situations Disposals and exits Support legal risk monitoring throughout the investment lifecycle. Strategic Business Partnering Act as a trusted legal advisor and partnering closely with Investments, Finance, Risk, Compliance, Group and also other business stakeholders. Deliver pragmatic legal solutions that balance commercial objectives with risk management considerations. Support strategic initiatives involving new asset classes, investment structures and market opportunities. Legal Excellence and Continuous Improvement Develop legal templates, precedents and best practices for private asset transactions. Enhance efficiency and consistency of legal support provided to the investment function. Monitor market developments and emerging legal trends relating to private assets and alternative investments. Contribute thought leadership and legal expertise to senior stakeholders. Job Requirements LLB degree holder and qualified Hong Kong solicitor, with at least 15 years' relevant experience (including in-house experience of at least 5 years) in financial sector with recent experience in the insurance industry, from reputable financial institutions \u002F law firms. Good working knowledge of Hong Kong insurance laws\u002F regulations and regulatory framework. Experience in managing stakeholders. Some experience in PRC related legal matters and dealing with PRC law firms \u002F parties. Strong experience gained within: Top-tier law firms; Asset management organisations; Insurance companies; or Financial institutions. Extensive experience in: Private credit transactions \u002F Private equity investments \u002F Infrastructure investments \u002F Real estate investments \u002F Fund investments \u002F Alternative investment structures \u002F Cross-border transactions Experience advising institutional investors is highly desirable. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":142,"slug":143,"title":144,"location":10,"raw_job_location_address_addressLocality":701,"raw_hiringOrganization_logo_url":10,"raw_description":702},"PHKL | Berkshire House 6\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role will support the implementation and execution of the AI Governance framework to ensure that AI solutions are developed and used in a controlled, compliant, and risk-aware manner. The role will also coordinates governance processes across AI use case assessment, approval, and monitoring, ensuring alignment with regulatory expectations and Group standards. It provides operational oversight across the AI lifecycle, supports governance forums, and helps drive continuous improvement to ensure AI-related risks are effectively managed while enabling responsible adoption of AI. Job Responsibilities Develop and enhance AI governance frameworks, policies and controls in line with regulatory and industry developments Embed AI governance requirements into business operations, projects and AI initiatives Oversee AI assessments, approvals, exceptions and escalation to ensure effective risk management Support governance committees, management forums and regulatory engagements through reporting, materials preparation and action tracking Maintain AI inventories and oversee the adoption of approved AI solutions across the organization Monitor AI risks, compliance, controls and key risk indicators, driving timely remediation and improvements Provide advisory support and recommend governance enhancements to address emerging AI, and regulatory risk Job Requirements Degree in Information System, Computer Studies, Cyber Security, Risk Management or related disciplines Strong understanding of AI technologies, ethics, and their implications Experience in governance frameworks and tools (e.g. OneTrust), risk assessments and reviews Relevant professional qualifications (e.g. AAIA\u002FAAISM\u002FAAIR) At least 8 years of working experience of which 3-4 years at managerial or supervisor role Experience from banking \u002F insurance industry \u002F Technology company Committed, proactive, assertive and positive with a strong understanding of risk and business Fluent in both spoken and written English and Chinese Knowledge of Microsoft O365 Able to articulate IT risk in relation to the businessExperienced in delivering presentations to senior management Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":163,"slug":164,"title":165,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":704},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Data Analytics team is seeking a highly technical and hands-on Manager, Advanced Analytics to drive the development and deployment of machine learning and AI solutions across the business. This role will be responsible for designing, building, and operationalizing advanced analytical models that support customer growth, retention, distribution effectiveness, marketing optimization, and business transformation initiatives. Working closely with the Associate Director, Customer Insights & Advanced Analytics, the successful candidate will lead the technical delivery of predictive models, AI applications, and modern data science capabilities while helping establish best practices in machine learning engineering and MLOps. This role is ideal for a highly technical data scientist who enjoys solving complex business problems through advanced analytics, machine learning, and artificial intelligence. Job Responsibilities Advanced Analytics & Data Science Design, develop, validate, and deploy predictive and machine learning models to support customer acquisition, retention, repurchase, cross-sell, distribution productivity, and marketing effectiveness. Develop advanced analytical solutions including propensity models, churn prediction, customer lifetime value models, recommendation engines, forecasting models, and optimization algorithms. Apply modern machine learning techniques to identify business opportunities and improve decision making across customer, agency, marketing, and operational domains. Translate business challenges into scalable analytical and AI-driven solutions. AI & Machine Learning Innovation Explore and implement emerging AI technologies, including Generative AI, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and AI agents where appropriate. Evaluate and prototype new AI use cases that enhance customer experience, operational efficiency, and business productivity. Drive innovation by identifying opportunities to leverage AI and advanced analytics across the organization. Model Engineering & MLOps Establish and manage end-to-end machine learning lifecycle processes, including model development, testing, deployment, monitoring, and retraining. Optimize model performance through feature engineering, hyperparameter tuning, model selection, and experimentation. Develop scalable and production-ready machine learning solutions in collaboration with technology and data engineering teams. Implement MLOps best practices to ensure model reliability, governance, scalability, and operational efficiency. Job Requirements Education Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Engineering, Actuarial Science, or a related quantitative discipline. Master's degree or above is preferred. Experience Minimum 8-10 years of experience in data science, machine learning, advanced analytics, or related quantitative fields. Proven experience in developing and deploying machine learning solutions that deliver measurable business impact. Experience within insurance, financial services, telecommunications, e-commerce, or other data-intensive industries is preferred. Technical Expertise Strong expertise in machine learning, predictive modeling, statistical analysis, and optimization techniques. Hands-on experience with Python and machine learning libraries such as Scikit-learn, XGBoost, LightGBM, TensorFlow, PyTorch, or equivalent. Experience in feature engineering, model evaluation, hyperparameter optimization, and model explainability. Strong understanding of MLOps, including model deployment, monitoring, version control, CI\u002FCD, and production model management. Experience working with cloud-based analytics and AI platforms such as Azure, AWS, or GCP. Familiarity with Generative AI, LLMs, vector databases, RAG architectures, agentic workflows, and modern AI technologies is highly desirable. Strong SQL and data manipulation capabilities with experience handling large-scale structured and unstructured datasets. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":212,"slug":213,"title":214,"location":10,"raw_job_location_address_addressLocality":706,"raw_hiringOrganization_logo_url":10,"raw_description":707},"PHKL | Berkshire House 17\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. To underwrite and review proposals to ensure service pledge is achieved and to underwrite complicated cases with follow up with sales channels. Lead an underwriting team to deliver and meet company targets. Job Responsibilities: To lead an underwriting team in handling underwriting assessment and provide excellence service to sales channels. To monitor the team performance to ensure SLA is committed in good quality. To provide high quality underwriting service with effective communications for sales channels. To perform risk assessment on case underwriting according to own underwriting authority. To review suggested cases from junior underwriters and provide coaching to them for staff development. To participate in relevant projects and implement underwriting initiatives or campaigns. To preform data analysis and prepare reports for performance monitoring. Job Requirements: Solid track record in the underwriting field with over 8 years relevant experience in life insurance underwriting of which 4 years in supervisory role. Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute) Strong interpersonal and customer service skills University Degree in any disciplines Good command of English and Cantonese, fluent Putonghua will be an advantage PC literate in Word, Excel, PowerPoint and Chinese word processing. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":232,"slug":233,"title":234,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":709},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Act as a dedicated wealth solutions expert supporting agents in identifying client needs, formulating wealth strategies, and delivering integrated insurance and non-insurance solutions. The role provides case consultation, client-facing support, and wealth coaching to drive HNW business outcomes. Job Descriptions: Pre-Case Consultation & Case Strategy Conduct pre-case discussions with agents with business opportunities. Identify client needs, risk exposures, and wealth planning opportunities including product comparison to highlight Prudential proposition. Design integrated wealth solutions covering insurance, legacy planning, premium financing, trust, retirement, and succession needs. Recommend suitable combination of products and\u002For VAS offerings Joint Field Work & Client Engagement Participate in client meetings together with agents and\u002For VAS partner and assist in closing. Provide professional and neutral wealth advisory support. Facilitate discussions on complex wealth planning topics. Wealth Solutions & VAS Management Coordinate with external professional partners including: Trust providers \u002F Legal firms \u002F Tax advisors \u002F Family office partners \u002F Retirement service providers \u002F Premium financing banks Ensure smooth execution of client solutions and follow-through Agent Capability Development Deliver specialized wealth topics trainings, Premium Financing\u002FReversed Mortgage\u002FTrust\u002FBusiness Insurance \u002F CIES. Coach agents on fact-finding, risk identification, solution development, and HNW sales practices. Share market trends and best practices and comment on new products in development. Raise overall wealth management competency across the agency force. Job Requirements: Bachelor’s degree or above, in Finance, Wealth Management, Business, Law, Insurance, or related discipline 5+ years experience in wealth management, private banking, insurance advisory, financial planning, or HNW client servicing. You are required to obtain the license of Insurance Authority (IA) (Paper 1,3&5) or any licenses if your job involves regulated activities PC skills in MS Office, including Power Point, Excel and Chinese character typing Good communication, presentation and interpersonal skills Proactive, mature, initiative & customer service oriented Strong communications skills with fluent English, Cantonese and Mandarin Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":7,"slug":8,"title":9,"location":10,"raw_job_location_address_addressLocality":701,"raw_hiringOrganization_logo_url":10,"raw_description":711},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role will lead and coordinate Data Governance practices across the organization to ensure data is managed as a trusted, secure and controlled enterprise asset. Establish and maintain governance frameworks covering data quality, ownership, access and lifecycle management. Drive compliance with regulatory and internal requirements, facilitate collaboration between business and technology teams and continuously improve controls to manage data risks and support effective decision making. Job Responsibilities: Data Governance Framework & Policy Management - Define, maintain, and enhance data governance policies, standards, procedures, controls, and governance frameworks Data Governance Operations & Stewardship - Manage core governance processes, including metadata, data dictionary, data lineage, access controls, and lead Data Stewardship forums and working groups Data Quality, Risk & Communication Management - Monitor data quality, governance issues, audit findings, risk assessments, and implement improvements to strengthen governance controls Stakeholder Engagement, Communication & Awareness - Drive governance awareness, maintain documentation, and act as the liaison between business and technology teams to ensure governance alignment Job Requirements: At least 10 years of experience in Data Governance, Data Management, Data Risk or related disciplines, with proven success in implementing enterprise-wide governance frameworks and data control programs Hands-on experience in data quality management, data lineage, metadata management, data cataloguing, master data management (MDM), and the data lifecycle governance Strong understanding of data-related regulations, privacy requirements, and governance standards, with experience working in highly regulated industries such as insurance, banking or financial services Demonstrated ability to lead cross-functional initiatives, influence senior stakeholders and drive a data-driven culture across business, technology, risk, compliance and audit functions Bachelor’s degree in a relevant discipline, with certifications such as CDMP, DCAM, DAMA or equivalent Excellent command of English and Chinese (written and spoken) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":280,"slug":281,"title":282,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":713},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: Support the supervisor in rolling out learning and development initiatives that help meet the agency’s short-term and long-term productivity goals and selling professionalism Monitor the business performance and provide timely reports to PRUVenture associates to achieve planned business targets and objectives Deliver learning and development programs through classroom, virtual, and recorded learning formats, ensuring an engaging and effective learning experience tailored to different audiences. Assists the supervisor in identifying opportunities by reviewing data, market trends, and business trends, while developing ideas and insights to support PRUVenture recruitment Support agency\u002F Company events and any ad-hoc duties as assigned Job Requirements: Bachelor's degree or above in Business Studies\u002FAdministration\u002FManagement, Economics, Marketing, Communications, Advertising\u002FMedia, Psychology or equivalent Professional qualification(s) preferred: FLMI, CFP, FChFP etc Minimum 2-3 years’ experience in insurance \u002F banking \u002F other wealth management industry; Experience in distribution support or front-line sales is preferable; Preferably with work background in life insurance industry Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":715,"slug":716,"title":717,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":718},62850,"assistant-actuarial-manager-phkl-prudential-hong-kong-limited","Assistant Actuarial Manager","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: Support the production and analysis of HKRBC Pillar 1 and GWS reporting, including ongoing enhancement of reporting and control processes. Support the production and submission of HKIA Pillar 3 regulatory returns and related controls. Produce and analyse asset-related management information, including Matching Adjustment and invested asset positions, and support the enhancement of asset shock methodologies and tools. Work closely with key stakeholders, including regulators, Group Office, auditors, Investment teams and external fund managers. Support the development of junior colleagues within the team and contribute to knowledge sharing across the function. Job Requirements: University degree holder majoring in a numerical subject (e.g. Actuarial Science, Mathematics, Physics etc.). Associate or Fellowship of Society of Actuaries, or other equivalent actuarial bodies A minimum of 4 years relevant working experience is required. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":497,"slug":498,"title":499,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":720},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Interns will be allocated to different Actuarial teams and be exposed to various actuarial functions, which include: Product Implementation: Involve in the actual implementation of new product launch with participation in model update and supporting UAT Channel Support: Liaises with different department\u002F channel support to handle special quotation and ad hoc enquiries from other departments Experience Monitoring: Perform experience and data analysis investigations Financial Reporting and Analysis: Participate in regular financial reporting of business results across various reporting metrics. Support the implementation of the new accounting standard for insurance contracts (IFRS 17). Participating Business Management: Participate in Par fund management, including asset shares calculation, bonus review and other projects Capital Management: Assist in capital adequacy under RBC basis and impacts assessment of different capital management initiatives. Modelling and Innovation: Support the maintenance, development, and enhancement of actuarial models. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":722,"slug":723,"title":724,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":725},62852,"assistant-manager-agency-capability-development-and-best-practice-management-phkl-prudential-hong-kong-limited","Assistant Manager - Agency Capability Development and Best Practice Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role is responsible for supporting the Agency Learning & Development function to develop & implement effective learning & development interventions and incidental sales support to help PRUVenture associates and leaders to acquire essential competencies and desired behaviors to achieve high productivity & professional development. Job Descriptions: Implement learning and development initiatives to address the agency’ short-term to long-term productivity goals and selling professionalism Monitor the business performance and provide timely reports to PRUVenture associates to achieve planned business targets and objectives Collect feedback, analyze data & other related business indicators to measure learning & development effectiveness. Build and maintenance of a strong relationship with stakeholders internally and externally to expand the manpower of PRUVenture associates and leaders. Deliver learning and development programs through classroom, virtual, and recorded learning formats, ensuring an engaging and effective learning experience tailored to different audiences. Support agency\u002F Company events from planning to execution and any ad-hoc duties as assigned Job Requirements: Bachelor's degree or above in Business Studies\u002FAdministration\u002FManagement, Economics, Marketing, Communications, Advertising\u002FMedia, Psychology or equivalent Professional qualification(s) preferred: FLMI, CFP, FChFP etc Minimum 4 - 5 years’ experience in insurance \u002F banking \u002F other wealth management industry Experience in distribution support or front-line sales is preferable Preferably with work background in life insurance industry Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":727,"slug":728,"title":729,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":730},62853,"assistant-case-manager-phkl-prudential-hong-kong-limited","Assistant Case Manager","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role will provide end-to-end case management to ensure service level agreements (SLAs) with bank partners are consistently met. Manage the full case lifecycle—from case submission through PRU underwriting assessment to policy issuance—supporting the achievement of business objectives. Act as a key support to our partnership bank frontlines by providing pre-case consultation, case discussion, and negotiation with PRU internal stakeholders (e.g. HNW, Underwriting, ERM). Deliver ongoing training and advisory support to enhance frontline underwriting knowledge, increase straight-through processing, and accelerate approval turnaround times. Job Responsibilities 1. Case Liaison & Underwriting Coordination Serve as the primary liaison between frontline teams, BDMs, and internal stakeholders (including Underwriting and ERM) on all underwriting-related matters. This includes managing enquiries for NB pending cases, manage & follow up the underwriting requirements with frontlines and case status updates to ensure smooth and timely case inception. Support frontline teams in handling complex cases by facilitating discussions and proposing alternative solutions where appropriate. 2. Pre-case Support & Priority Management Consolidate and manage the “month end must-issue priority case list\" during month-end periods and provide proactive pre-case support to ensure timely progression and issuance. 3. Training & Capability Uplift Support senior team members in the preparation of training materials and contribute to frontline capability building initiatives aimed at strengthening underwriting knowledge and case quality. 4. Cross-functional Collaboration & Process Management Work closely with internal departments including, but not limited to, Underwriting (UW), Enterprise Risk Management (ERM)to ensure smooth end-to-end process flow. Participate in ad hoc projects as assigned. Manage and oversee the full portfolio of cases requiring premium financing to ensure timely and accurate policy issuance. 5. Special Quotation (SQ) Case Oversight Provide ongoing support, monitoring, and coordination for Special Quotation for extra customer offer to ensure compliance, efficiency, and timely completion. Job Requirements University degree in any discipline with basic underwriting certification \u002F knowledge At least 2 years of experience in underwriting or case management and 5 years of working experience in the Insurance field in Sales Excellent interpersonal, problem solving and communication skills Good knowledge in underwriting: H&P and life products. Experience of handling HNW \u002F MCH clients is an advantage. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":732,"slug":733,"title":734,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":735},62855,"assistant-manager-agency-recruitment-phkl-prudential-hong-kong-limited","Assistant Manager, Agency Recruitment","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role will support the Agent Recruitment team in terms of providing intelligence and insights on recruitment matters in order to allow good planning and to facilitate recruitment campaign. Support the recruitment team to drive recruitment growth by working closely with agency force to achieve the desire recruitment result. Execute recruitment events\u002Factivities, executive development programme or related recruitment projects. Reviews agency performance and relevant companywide KPIs and identify agency recruitment needs. Job Responsibilities Execute recruitment initiatives by provide guidance, support and direction to agency force to ensure the alignment of the company’s strategies Work closely with the team to execute recruitment campaigns and promotion. Coordinate recruitment projects\u002Finitiatives and recruitment events\u002Factivities, service & facilities Explore and venture new recruitment activity, prepare and design recruitment kits, presentation PowerPoint materials, digital recruitment channel, articles, recruitment script to powerup agency managers Handle daily enquiries from agency force Assist in ad-hoc projects\u002Fworkforce as required Job Requirements Bachelor degree in any discipline. Minimum of 7 years of experience in life insurance agency channel across agency recruitment, agency reward \u002F incentives, agency events or other agency channel function Experienced in MCV market is preferable Strong written and verbal communication skills including presentation capabilities Self-motivated, proactive and able to work independently Proficient in both written and spoken English and Cantonese, fluent Mandarin speaking is an advantage Proficiency in Microsoft Word, Excel and PowerPoint Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":737,"slug":738,"title":739,"location":10,"raw_job_location_address_addressLocality":740,"raw_hiringOrganization_logo_url":10,"raw_description":741},62856,"assistant-manager-agency-strategic-planning-phkl-prudential-hong-kong-limited","Assistant Manager, Agency Strategic Planning","PHKL | China Hong Kong City Tower 5 15\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: Business Growth & Strategic Execution Assist in the development and implementation of strategic plans. Act as a liaison between the Director and cross-functional teams to drive strategic initiatives. Coordinate with various departments to ensure the smooth implementation of strategies. Monitor and report on the effectiveness of strategic planning efforts. Derive key performance indicators (KPIs) to measure the success of strategic plans. Create regular reports detailing progress, outcomes, and areas for improvement. Agency Liaison Engage in regular discussions with agency leaders and key stakeholders to maintain alignment with company objectives. Facilitate workshops and meetings to clearly communicate agency goals and gather feedback. Offer ongoing support to agency personnel to ensure understanding and commitment to strategic plans. Provide support to agency events as necessary. Digital Application & Project Management Assist in defining and prioritizing the roadmap and product backlogs for designated agency mobile applications and digital tools. Collaborate closely with development teams and agents, acting as a bridge between business requirements and technical development to ensure optimal delivery of digital workflows and activity management features. Monitor project timelines and deliverables to ensure adherence to strategic objectives. Provide support and resources to teams to overcome challenges and achieve project milestones. Job Requirements: Bachelor’s degree or above in Business Studies, Administration, Management, or equivalent. 7 years or more experience in insurance, professional services, or financial services. Experience as a Product Owner or in a similar role, ideally in insurance or fintech digital products. Strong knowledge of change management principles and tools. Strong interpersonal and communication skills. Excellent command of spoken and written English and Chinese; Putonghua highly preferred. Proficient in MS Word, Excel, and PowerPoint. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":743,"slug":744,"title":745,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":746},62857,"assistant-manager-channel-communication-amp-engagement-phkl-prudential-hong-kong-limited","Assistant Manager, Channel Communication & Engagement","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role reports to the Associate Director of Policy Servicing Team and will be primarily responsible for providing support to channels in handling special requests, appeals and complicated cases; To maintain strong relationship with distribution channels by conducting branch visits and sharing session to promote key service initiatives and ultimately optimize service excellence. Job Responsibilities: Handle and resolve policy servicing related special requests, appeals and complicated cases from distribution channels. Build cultivate and maintain strong relationships with distribution channels in day-to-day operation. To establish rapport to agencies through branch visits, live-streaming training sessions, focus groups to promote key service initiatives, reinforce policy administration guidelines and procedures, and share best practice. To follow up on customer feedback received from customer transactional survey, identify operation gaps and collaborate with key stakeholders in Operations and customer experience team to improve tNPS and rNPS. Assist line manager to optimize service excellence to agencies by identifying gaps, reviewing feedback and recommend service improvement solutions to management. Collaborate with internal functional teams to ensure seamless service delivery and enhance overall operational effectiveness. Coordinate with relevant teams to prepare and conduct external\u002Finternal audit of policy administration process Prepare regular management reports with data analytics to identify trends and drive areas of improvement. Prepare and review Standard Operation Procedure (SOP) for current procedure workflows. Job Requirements: Bachelor’s degree in any discipline. Minimum 5 years proven working experience in policy service, customer service, channel management, or business development in insurance or banking industry. Good operational knowledge and perfectly experience in life insurance. Good knowledge and experience in best practices for building and maintaining customer service experience Good understanding of the behavior and practices of salespeople from different distribution channels Passed IIQE Paper 1, 3 and 5 will be an advantage. Fluent in English and Chinese in both written and spoken. Good command of Mandarin. Good presentation and communication skills Strong analytical, problem-solving, and multitasking abilities Proficient in Microsoft Office Optimistic and positive attitude Able to work in growing agile and ambitious environment Flexible and adaptable to change Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":748,"slug":749,"title":750,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":751},62858,"assistant-manager-customer-relations-phkl-prudential-hong-kong-limited","Assistant Manager, Customer Relations","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Join our Customer Relations team and make a meaningful impact on customer experience. As a trusted voice of the customer, you will turn feedback and escalations into insights that influence business decisions, enhance customer outcomes, and drive continuous improvement across the organisation. Working with diverse stakeholders, you will help shape service excellence while leveraging data and AI-enabled tools to deliver smarter, customer-centric solutions. Job Responsibilities: Investigate and resolve customer feedback, complaints and escalated cases received from customers, distribution channels, employees and regulatory bodies, ensuring timely and professional handling in accordance with company standards and service commitments. Analyse complaint cases and customer feedback to identify service gaps, process inconsistencies, operational inefficiencies and emerging trends. Work closely with relevant stakeholders to recommend and support customer experience improvement initiatives. Collaborate with internal departments to facilitate efficient complaint resolution and drive service recovery solutions that enhance customer satisfaction and trust. Participate in User Acceptance Testing (UAT) for system enhancements and provide feedback to ensure system functionality, accuracy and customer-centric outcomes. Assist in preparing regular management reports and complaint analytics to monitor case progress, identify trends and support reporting requirements for Sales Channels, Compliance and other stakeholders. Job Requirements: University degree holder 5+ years' relevant experience in customer service, complaint management or customer relations Insurance or financial services experience preferred Excellent written and verbal communications skills in English and Chinese (Cantonese and Mandarin) Proficient in Microsoft Office and AI-enabled workplace tools Strong analytical thinking, problem-solving and interpersonal skills Self-motivated, resilient and able to manage multiple priorities Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":753,"slug":754,"title":755,"location":10,"raw_job_location_address_addressLocality":706,"raw_hiringOrganization_logo_url":10,"raw_description":756},62860,"assistant-manager-customer-contact-centre-phkl-prudential-hong-kong-limited","Assistant Manager, Customer Contact Centre","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role will assist Team Manager to supervise the hotline team in handling call-in customers enquiries effectively and support the new and junior staff on complex enquiries. Job Responsibilities: Assist team manager to ensure the achievement of Customer Service performance KPIs (wait time, abandon rate, response time, etc.) through regular MI, call centre applications and real-time floor monitoring. Provide and process information through systems and other departments in response to customer’s concerns and complaints on escalated cases about insurance products and services. Provide advice, real-time support and solutions to team members to resolve customer feedback cases. Motivate, coach and develop staff to ensure top performance and achievement of individual and team objectives through on-the-job training and regular team meeting. Handle customer dissatisfaction and proactively build long term trust with customers by offering the best alternative during case handling. Assist team manager in resources planning to ensure sufficient manpower support. Conduct real time call monitoring to ensure the call quality and provide coaching to team members. Job Requirements: Degree holder Passed IIQE exam Paper 1, 3 & 5 Minimum 5 years of experience in Customer Service Operations, in which 2 years in supervisory role Experience in insurance or financial industry will be an advantage Good written\u002Fspoken English\u002FChinese (including Mandarin) Proficiency in Microsoft Office Self-motivated, organized and a committed team leader Strong leadership and interpersonal skills Able to work independently under pressure and deal with difficult situations in a friendly manner Good time management skills and able to meet tight deadlines Positive, pro-active and customer oriented Good analytical and problem solving skills Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":758,"slug":759,"title":760,"location":10,"raw_job_location_address_addressLocality":676,"raw_hiringOrganization_logo_url":10,"raw_description":761},62861,"assistant-manager-customer-service-center-face-to-face-phkl-prudential-hong-kong-limited","Assistant Manager, Customer Service Center (Face-to-Face)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Assist Manager in providing information in response to customer's enquiries, supervising the Customer Service Center counter team (face-to-face) to deliver a high standard of service for customers and distributors by overseeing day to day implementation effectively and efficiently. Job Responsibilities: Provide and process information in response to customer’s enquiries, concerns and handle escalated cases, and ensure that all aspects of customer service are established well. Provide advice and solutions to staff to resolve customer feedback cases thru effective coaching so as to enhance customer satisfaction. Oversee day-to-day operations within the Customer Service Center(s), providing direct feedback to staff Act as a center-in-charge to supervise a Customer Service Center team to ensure achievement of Customer Service performance KPIs (wait time, handling time, Customer Satisfaction score, NPS, etc.) by conducting regular real time monitoring. Motivate, coach and develop staff to ensure top performance and achievement of individual, team and department objectives (e.g. turnover, average team morale score, etc.). Organize and design training program so as to enrich the teammates’ knowledge and service manner together with QA team on need basis Assist in resources planning management and allocation through roster management so as to maximize the function and production of individuals regularly Assist in implementing new initiatives by management so as to build a leading role in the area of customer service among other insurers in the market Prepare monthly and ad-hoc reports for management within the time limits Job Requirements: University graduate Passed IIQE Paper I, III & V 6 years of experience in Customer Service Operations, in which 2 years in supervisory role Good written\u002Fspoken English\u002FChinese (Including Mandarin) Good analytical and problem-solving skills Able and enjoy working with people of diverse backgrounds and with strong interpersonal skills MS Office and MS Excel Highly organized self-starter, with the ability to meet tight deadlines Able to work independently under pressure and deal with difficult situations in a friendly manner Attentive to details Positive, pro-active and mature Customer focused and result-oriented Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":763,"slug":764,"title":765,"location":10,"raw_job_location_address_addressLocality":706,"raw_hiringOrganization_logo_url":10,"raw_description":766},62863,"assistant-manager-life-underwriting-phkl-prudential-hong-kong-limited","Assistant Manager, Life Underwriting","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role will underwrite and review proposals to ensure service pledge is achieved and to underwrite complicated cases with follow up with sales channels. Lead an underwriting team to deliver and meet company targets. Job Responsibilities: To lead an underwriting team in handling underwriting assessment and provide excellence service to sales channels. To monitor the team performance to ensure SLA is committed in good quality. To provide high quality underwriting service with effective communications for sales channels. To perform risk assessment on case underwriting according to own underwriting authority. To review suggested cases from junior underwriters and provide coaching to them for staff development. To participate in relevant projects and implement underwriting initiatives or campaigns. To preform data analysis and prepare reports for performance monitoring. Job Requirements: Solid track record in the underwriting field with over 8 years relevant experience in life insurance underwriting of which 4 years in supervisory role. Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute) Strong interpersonal and customer service skills University Degree in any disciplines Good command of English and Cantonese, fluent Putonghua will be an advantage PC literate in Word, Excel, PowerPoint and Chinese word processing. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":768,"slug":769,"title":770,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":771},62864,"assistant-manager-health-business-development-phkl-prudential-hong-kong-limited","Assistant Manager, Health Business Development","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role strengthens Prudential Hong Kong’s health growth by enabling distribution success: building trusted relationships with agents, serving as the first line for health underwriting enquiries, and elevating agent capability through practical training on health selling techniques and underwriting tips. The role partners closely with Distribution, Underwriting, Claims, Product, and Operations to deliver consistent, confident health sales and a smooth agent experience. Job Responsibilities: 1. Distribution Engagement & Health Sales Enablement Build and sustain trusted, proactive relationships with agency leaders and key agents across channels; maintain a steady cadence (briefings, roadshows) to surface field pain points quickly and strengthen confidence in selling health. Produce clear, practical selling aids and tools (objection handling scripts, underwriting tips and FAQs). Capture field insights and feed them back to product, underwriting and operations to refine propositions, underwriting guidance and case handling. 2. Health Underwriting Enquiry Handling & Case Escalation Serve as the primary contact for agents’ health underwriting questions Coach pre-underwriting and case packaging to ensure complete, high-quality submissions, reduce turnaround time and improve straight-through rates. 3. Health Training and Capability Building (with performance management) Build practical modules covering pre-underwriting preparation aligned to target segments Execute workshops, webinars and small-group coaching clinics Track pre\u002Fpost knowledge and tool adoption. Use distribution feedback and enquiry analytics to continuously refine content with Product, Underwriting and Operations. Job Requirements: Solid track record in the underwriting field with at least 6 years relevant experience in life insurance underwriting Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute) Strong interpersonal and customer service skills University Degree in any discipline Excellent command of English and Chinese (written and spoken) including Putonghua PC literate in Word, Excel, PowerPoint and Chinese word processing. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":773,"slug":774,"title":775,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":776},62865,"assistant-manager-group-inforce-management-phkl-prudential-hong-kong-limited","Assistant Manager, Group Inforce Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities: 1. Process Improvement, Innovation and Digitalization: Assist the Manager in driving process enhancement, workflow optimization and digitalization initiatives across GAM. Support the implementation of operational improvements, standardization and scalable business solutions to improve customer and employee experience. 2. Audit, Incident Management and Operational Control: Coordinate audit activities, PRISM updates, incident reporting and remediation tracking. Support issue resolution and follow-up actions to minimize operational disruptions and improve risk awareness across GAM. 3. Risk Management, Governance and Compliance: Support risk management activities, governance reviews, compliance monitoring and business process reviews. Assist in maintaining effective internal controls, record retention practices, customer data protection measures and system access governance. 4. Training, Communication and Feedback Management: Support staff communication, training coordination and knowledge sharing. Engage customers, distributors and colleagues to gather feedback and identify service improvement opportunities. Foster positive working relationships through open communication and collaboration. 5. Business Support, Vendor Management and Administration: Provide operational, vendor and administrative support across policy administration, claims, network management and hotlines. Assist with agreement administration, performance monitoring, reporting and project coordination while maintaining a positive service mindset and willingness to support evolving business needs. Job Requirements: Degree holder 5 – 7 years of experience in individual medical, group medical and group life insurance industry with exposure and management in underwriting, policy administration, claims, projects and operational vendor management. Experience of nursing practice in hospital setting and exposure in agency environment is an advantage. Familiar with insurance market trends, industrial rules and practices. Possess leadership quality with ability to manage, motivate, guide and influence the team Excellent interpersonal and communication skills with the ability to work effectively across different teams and levels. Open-minded, adaptable and receptive to new ideas, changes and continuous improvement opportunities. Strong customer service mindset with a genuine desire to help others and deliver positive outcomes. Proactive, self-motivated and willing to take ownership beyond assigned responsibilities when needed. Demonstrates teamwork, collaboration and a willingness to go the extra mile to support colleagues and business objectives. Positive attitude with the ability to manage multiple priorities in a dynamic environment Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":778,"slug":779,"title":765,"location":10,"raw_job_location_address_addressLocality":706,"raw_hiringOrganization_logo_url":10,"raw_description":780},62866,"assistant-manager-life-underwriting-phkl-prudential-hong-kong-limited-2","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role will underwrite and review proposals to ensure service pledge is achieved and to underwrite complicated cases with follow up with sales channels. Lead an underwriting team to deliver and meet company targets. Job Responsibilities: To lead an underwriting team in handling underwriting assessment and provide excellence service to sales channels To monitor the team performance to ensure SLA is committed in good quality. To provide high quality underwriting service with effective communications for sales channels. To perform risk assessment on case underwriting according to own underwriting authority. To review suggested cases from junior underwriters and provide coaching to them for staff development. To participate in relevant projects and implement underwriting initiatives or campaigns To preform data analysis and prepare reports for performance monitoring Job Requirements: Solid track record in the underwriting field with over 8 years relevant experience in life insurance underwriting of which 4 years in supervisory role. Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute) Strong interpersonal and customer service skills University Degree in any disciplines Good command of English and Cantonese, fluent Putonghua will be an advantage PC literate in Word, Excel, PowerPoint and Chinese word processing Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":782,"slug":783,"title":765,"location":10,"raw_job_location_address_addressLocality":706,"raw_hiringOrganization_logo_url":10,"raw_description":784},62867,"assistant-manager-life-underwriting-phkl-prudential-hong-kong-limited-3","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We are looking for an experienced Life Underwriter to join our team and play a key role in delivering high‑quality underwriting decisions that support sustainable business growth. Job Descriptions: Conduct comprehensive underwriting risk assessments for New Business applications, covering medical, financial, residency, and occupational risks, in accordance with the Company’s underwriting philosophy, guidelines, and risk appetite, while meeting agreed turnaround time (TAT) standards. Provide professional underwriting advice and case consultation to distribution channels (Agency, Bancassurance, and Brokerage), balancing risk management discipline with commercial awareness to support sustainable business growth. Supporting the Team Manager in delivering high-quality underwriting service and maintaining effective, collaborative relationships with internal stakeholders and distribution partners. Participate in projects, initiatives, and ad-hoc assignments, including process reengineering, guideline reviews, or system enhancement, as required. Job Requirements 3–5 years of solid experience in Life Insurance underwriting, with hands-on exposure to medical and financial underwriting for new business cases. Strong analytical and decision-making skills, with the ability to assess risk holistically and apply underwriting principles consistently. Good command of spoken and written English and Chinese, with the ability to communicate underwriting decisions clearly and professionally. Strong interpersonal and stakeholder management skills, able to work effectively with sales channels, operations, and internal partners. University degree holder preferred. Professional insurance qualifications such as FLMI, ACS, or equivalent will be an advantage. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":786,"slug":787,"title":788,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":789},62868,"assistant-manager-medical-network-management-phkl-prudential-hong-kong-limited","Assistant Manager, Medical Network Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities: Develop and manage Prudential's medical provider network and direct billing service through business contract negotiation, arrangement of agreed fees, provider training, settlement process and third-party agreements. Ensure excellent delivery of customer experience and value from network providers through performance monitoring, quality assurance, feedback management, daily servicing issue handling and implementation of process improvement initiatives. Engage agency and distribution through education, communication and engagement activities to uplift utilization of Prudential's direct billing service. Research, recommend opportunities on development of medical network and align with Prudential's health strategy through business analysis, competitive benchmarking, network coverage and specialty reviews. Support delivery of key improvement initiatives through provision of user requirements. Maintain business continuity by providing administrative support as necessary. Provide support to ad hoc projects and proposition initiatives arising from time to time. Job Requirements: Degree holder with experience in medical network, clinical or healthcare operations. Minimum 3 years in managing contract negotiations involving medical network providers. Good negotiation and communication skills with strong business acumen. Good command of written and spoken English and Cantonese. Mandarin is an advantage. Experience in health insurance \u002F healthcare provider market \u002F project management is an advantage. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":791,"slug":792,"title":765,"location":10,"raw_job_location_address_addressLocality":701,"raw_hiringOrganization_logo_url":10,"raw_description":793},62870,"assistant-manager-life-underwriting-phkl-prudential-hong-kong-limited-4","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities Review and analyse new insurance applications for risk exposure and compliance with underwriting guidelines and risk management principles; Negotiate with reinsurers for reinsurance related matters Maintain a high quality of effective and pro-active communication with key sales representatives ensuring the smooth and correct flow of business; Provide training to sales representatives to enhance their underwriting knowledge; Provide industry leading service, premier service and expert technical advice Provide quality and professional response to enquiries from sales channels; Be the first port of call to resolve appeals and complaints relating to underwriting; Resolve escalated underwriting issues and appeals with flexible solutions. Job Requirements Bachelor Degree Holder with professional insurance qualifications such as FLMI, ACS, ALU or equivalent Minimum 6 years solid underwriting experience in life insurance with at least 2 years in a supervisory \u002Fmanagerial role Underwriting medical authority of not less than extra mortality 100%, with high net worth experience preferable Good integrity, quality-oriented, good interpersonal and communications skills A solutions thinker, strong analytical skills and independent Open minded, flexible, proactive and stress positive Good leadership and team building skills Proficiency in using MS Office (Word, Excel and PowerPoint) Good command of both written and spoken English and Chinese (including Cantonese & Mandarin) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":795,"slug":796,"title":797,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":798},62872,"business-development-manager-phkl-prudential-hong-kong-limited","Business Development Manager","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role will collaborate with SCB sales management team to plan and drive the APE sales and other sales\u002Fquality KPIs of the overall Bancassurance Sales (all RMs and ISs) in order to achieve key financial target of his\u002Fher assigned region\u002Fbranches, and establish good and influencing relationship with Bank’s sales management team (RH, ISTM, BM, RM, IS) to ensure the delivery of sales productivity and balanced product mix. Job Responsibilities Collaborate with and work closely with SCB ISTM and sales management, to plan and develop the sales strategy for SCB Bancassurance sales to achieve or exceed annual sales target of his\u002Fher assigned region\u002Fbranches whilst conforming to company and regulatory standards. Conduct customized field coaching or workshops to SCB sales staff (RM, IS) on areas including but not limited to selling techniques, underwriting sharing, objection handling, product features and prospecting etc, to support them in achieving insurance sales objectives. As a focal point to handle PRU policy related enquires from bank frontlines and facilitate after sales services through liaison with internal colleagues. Participate in pre-sales case study and discussion with SCB sales staff to plan for an effective deal closure, in particular H&P, mega and complicated cases. Analysis sales performance of his\u002Fher assigned region\u002Fbranches and provide strategic recommendation to management in business and initiatives planning. Establish good, influencing and trustworthy relationship with SCB sales management and sales staff and internal stakeholders. Follow up and facilitate after-sales policy issuance through liaison and discussion on resolving underwriting enquiries or requirements with SCB sales staff and PRU underwriters Job Requirements Degree holder or equivalent Minimum 7 years of experience in insurance or banking industry in sales field with at least 2 years as sales management role Strong drive and influencing skills Team player, passionate and independent in driving and handling counterparts Strong communication, presentation and problem solving skills Good in excel Excellent command of English and Chinese (written and spoken) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":800,"slug":801,"title":325,"location":10,"raw_job_location_address_addressLocality":676,"raw_hiringOrganization_logo_url":10,"raw_description":677},62875,"contract-assistant-officer-customer-service-center-cashier-role-6-months-contract-phkl-prudential-hong-kong-limited",{"id":803,"slug":804,"title":805,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":806},62877,"contract-senior-officer-distribution-compliance-and-monitoring-6-mth-contract-phkl-prudential-hong-kong-limited","Contract Senior Officer, Distribution Compliance and Monitoring (6-mth contract)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The contract position will be reported to Director, Distribution Compliance and Monitoring and to support the Distribution Compliance and Assurance team to handle tasks relating to (i) monitoring such as Mystery Shopping, social media monitoring and investigation and other KPIs and (iii) assurance review. Job Responsibilities 1. Monitor the social media monitoring including investigation and respective follow up actions Oversee and review the social media monitoring Enhance the monitoring keywords Escalate and report the social media issue 2. Arrange for the mystery shopping related to social media monitoring and other ad hoc cases Conduct investigation on the social media cases Arrange for the mystery shopping Conduct investigation on the identified cases Communicate with key stakeholders Report the investigation results 3. Conduct monitoring on other KPIs and compliance checks Develop and maintain the periodic monitoring and reporting mechanism and SOP Develop and ongoing enhance the periodic monitoring KPIs Communicate the monitoring findings to key stakeholders Monitor the remedial actions. 4. Conduct Assurance Reviews Develop TORs for reviews and communicate with key stakeholders Conduct the compliance assurance reviews and sampling Prepare the review reports Monitor the remedial actions Report review results and status of remedial actions in relevant management reporting Escalate any overdue remedial actions. 5. Provide full support for the team in ad hoc assignments Job Requirements: Degree holder in Accounting, Business Administration, Law or related disciplines; Minimum of 2 years’ experience in compliance\u002Finvestigation\u002Faudit\u002Frisk\u002Finsurance\u002Fbanking. Proficient in Microsoft Office and Chinese word processing Excellent writing skill in both English and Chinese Strong analytical and investigation skill Good knowledge in social media platforms (for example, facebook\u002F Wechat) Fluent in both spoken and written English and Chinese. Good in Mandarin Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":808,"slug":809,"title":810,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":811},62878,"associate-director-operations-and-health-data-analytics-phkl-prudential-hong-kong-limited","Associate Director, Operations and Health Data Analytics","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Associate Director, Operations and Health Data plays a pivotal role in driving data-led transformation across life operations and health analytics. This role is responsible for leading local and Value Creation Center (offshore VCC) to integrate advanced data capabilities & insights into strategic decision-making, operational processes & decision to improve efficiency & customer experience, and identify fraud, waste and abuse to enhance health sustainability. Job Responsibilities Health Data Analytics Leadership Lead the development of health data strategies, ensuring alignment with business goals and regulatory standards. Oversee the design and implementation of predictive models for health risk prediction, claims analysis, and fraud detection. Build and maintain scalable data infrastructure to support real-time analytics and reporting. Life Operations Enablement Partner with life operations teams to identify opportunities for data to streamline workflows, reduce manual effort, and enhance service delivery. Support straight-through processing (STP) initiatives by embedding predictive analytics and automation into core operational functions. Monitor operational KPIs and use data insights to drive continuous improvement and cost optimization. Cross-Functional Collaboration Work closely with teams across Ops functions, product, technology, compliance, and customer service to embed data into business processes. Translate business needs into actionable data solutions and ensure stakeholder alignment on priorities and outcomes. Champion data literacy and foster a culture of data-driven decision-making across life and health functions. Governance & Insights Ensure robust data governance, privacy, and security practices are in place for all health and life data initiatives. Deliver executive-level dashboards and insights to support strategic planning and performance tracking. Evaluate the impact of data initiatives and continuously refine approaches to maximize business value. Job Requirements Bachelor’s degree in Data Science, Health Informatics, Business, or related field; Master’s preferred.- Proven experience in life operations and health data analytics leadership roles. Strategic thinker with a hands-on approach to execution. Passionate about innovation, automation, and data-driven transformation. Ability to lead cross-functional teams and influence at all levels. Strong understanding of insurance operations, healthcare data standards, and AI technologies. Proficiency in data platforms (e.g., Azure, AWS), analytics tools (e.g., Python, R, SQL), and visualization software (e.g., Power BI, Tableau). Excellent communication, stakeholder engagement, can do attitude and change management skills. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":813,"slug":814,"title":815,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":816},62879,"director-partnership-distribution-phkl-prudential-hong-kong-limited","Director, Partnership Distribution","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities Actively collaborate with business partners to develop banca partnership strategies and joint business plan formulation, to ensure business initiatives are effective and aligned with company’s vision Design and deliver effective business activities (e.g. digital strategy and segmentation strategy) with partners to capture untapped market opportunities and keep up the sales momentum. Liaise with business partners to formulate the product strategy and execution plan to drive balanced product mix. Accountable for the product implementation process to ensure timely delivery of new or revamped products to enable business growth. Work with relevant parties to resolve issues arising from the product development and implementation process. Work closely with business partners to manage the product launch schedule, including the end-to-end product launch support. Job Requirements Solid experience in life insurance product development and partnership management Strong presentation and project management skills Great sense of ownership and strong business mindset with good analytical skill Reliable, self-motivated and capable to work well under tight schedule Good interpersonal skills to interact and communicate with people from a diversity of backgrounds Efficient MS application and Chinese input Fluent in written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":818,"slug":819,"title":820,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":821},62881,"manager-agency-compliance-phkl-prudential-hong-kong-limited","Manager, Agency Compliance","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role is to maintain and implement an effective and impartial resolution of all agency related disciplinary matters. Act as the responsible person of the central agency disciplinary hub. Communication to agents on all key regulatory and internal compliance requirements. Job Descriptions: Act as the responsible person of the agency-related disciplinary hub. Execute and process all disciplinary issues to concerned agents, and to communicate with the Agency, 2nd line of defence and Agency Management Teams. Responsible for maintaining and ensuring the accuracy of the disciplinary log and complete all related reports for submission to Group Office, Enterprise Risk Management (ERM), audit and senior management. Supervise and oversee the complaint and investigation cases, including but not limited to designing and preparing compliance report and complaint case\u002Fdisciplinary statistics to management, providing advice and assist teammates in conducting investigation, interview of complainant and complainee, preparing of investigation report, implementing Disciplinary actions. Handle various types of internal and external complaints\u002Fenquiries, collaborate with ERM, Customer Service (CS) as well as other necessary parties to investigate, and execute disciplinary actions against insurance agents in an effective and timely manner. Uplift agency’s compliance awareness by providing appropriate and updated training to agencies. Maintain, dispatch and communicate Agency Handbook, Policy of Disciplinary Point System and Standard Operating Procedures in accordance with regulatory and internal requirements to agency. Participate in various compliance projects and provide deliverables within set timelines. Proactive communication with agency force to timely inform and remind them on the new or revised regulatory and internal compliance requirements. Act as Risk Coordinator to carry out and coordinate risk management tasks with relevant teams in the department. Job Requirements: Bachelor’s degree or above At least 3 years’ relevant experience in Insurance Compliance, Risk management or Audit. Familiar with regulatory requirements and market practices Excellent administration skills Strong in MS Word, Excel and PowerPoint skills Proficiency in spoken and written English and Chinese Strong interpersonal and communication skills Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":823,"slug":824,"title":825,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":826},62882,"manager-agency-training-phkl-prudential-hong-kong-limited","Manager, Agency Training","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: - Design and conduct leadership and agency manager training programs to drive recruitment, productivity, and retention - Proactively engage stakeholders to assess learning needs and co-create impactful training content, methodologies, and learning journeys - Monitor, evaluate, and continuously enhance training effectiveness using data, feedback, and performance metrics - Contribute to training governance, short-term and long-term training strategies development, and resource planning in alignment with the Company objectives - Drive innovation in blended learning, virtual facilitation, coaching frameworks, and experiential learning approaches - Participate in special projects and ad hoc initiatives related to leadership capability building and organizational development Job Requirements: Degree Holder with 8+ years of relevant training experience from the insurance industry Well reversed leadership training experience, including designing, planning, and delivering of workshops Proven hands-on experience in designing and delivering leadership training for mid-to-senior level leaders Ability to analyze training needs, instructional design, facilitation, and learning evaluation Sound knowledge and experience in talent development frameworks, leadership competencies, and succession programs Excellent presentation, facilitation, coaching, and stakeholder management skills Strong business acumen with the ability to influence, negotiate, and partner across teams Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":828,"slug":829,"title":830,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":831},62883,"manager-agency-development-and-training-phkl-prudential-hong-kong-limited","Manager, Agency Development and Training","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role is responsible for providing high-quality sales training and support to agents to enhance their capabilities and increase their interest in Group Insurance and MPF business. It supports agents in leveraging Group Insurance and MPF products as customer acquisition tools to drive domestic business growth. The role will also develop, implement, and drive sales and promotional campaigns to strengthen sales momentum, increase agent engagement, and stimulate business activities. Job Responsibilities Maintain good relationship with agencies through regular visits, briefings and handle agents’ enquiries in timely manner Expand the no. of MPF license agents and no. of productive agents on group business and MPF business Identify and develop cross-selling opportunities to other line of business (eg. Commercial, Personal) Provide effective trainings to agents on group business and MPF products Assist in develop sales strategies, marketing activities and sales incentive campaigns to support business growth Prepare and distribute regular communications, business updates, and promotional materials to agency partners Job Requirements Degree holder 8 years of experience on channel development and training on employee benefits products Possessing experience in developing other SME businesses is an advantage. IA & MPF license holder Familiar with market trends of group business and MPF, related rules and practices. Ambitious on business growth Able to work independently Willingness to excel and the ability to establish standards. Excellent command of English and Chinese (written and spoken) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":833,"slug":834,"title":835,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":836},62884,"manager-business-and-sales-proposition-phkl-prudential-hong-kong-limited","Manager, Business and Sales Proposition","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: Proactively working with sales support team of agency, bancassurance and brokerage channel to enrich their business development team (including BDM and AMD roles etc.) with innovative sales proposition and sales ideas for frontline support. Also support all sales channels directly with digital and onsite product & sales proposition sharing to enable new product sales fast start and boost up the sales result in long term. Drive wealth segment business growth through dedicated support to the Agency PRC and HK channels, providing frontline product and sales proposition expertise, proactive zone-based engagement, case consultation support for SRDs, enhanced product feedback collection, and cross-functional collaboration with AA and PDD teams on strategic initiatives such as 5 Stars and MDRT Support of comprehensive sales proposition sharing material development which works together with customer-centric product material to provide sales insight to all sales channels and marketing team for achieving financial growth. Riding on the frontline support activities to collect the product feedback in different perspective for future product development and enhancement of sales proposition materials. Collaborate with product marketing team to form customer facing sales that lead in facilitation tool for all sales channel. Job Requirements: Diploma\u002FDegree holder Minimum 5 years training and insurance industry experience 2 years management experience to supervise subordinates Minimum 3 years sales experience preferable Passed IIQE I, II and V or LOMA FLMI preferable Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":838,"slug":839,"title":840,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":841},62886,"manager-customer-amp-event-management-phkl-prudential-hong-kong-limited","Manager, Customer & Event Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The job will manage the development and implementation of Marketing activities for the Partnership Distribution focusing on Bancassurance customers and broker partners. Be the key player of driving new marketing promotions, with the objectives to enhance customer \u002F broker experience and drive business to meet company goals. Job responsibilities: Develop and implement partnership marketing strategies to enhance brand visibility, increase customer acquisition, and drive revenue growth. Build and manage strong relationships with current and prospective partners, including negotiating terms and managing contracts. Collaborate with partners to create joint marketing campaigns, including co-branded promotions, events, and digital marketing initiatives. Tailor marketing materials to reflect the unique value propositions of each partnership. Work closely with sales and other marketing teams to ensure alignment and maximize partnership impact. Manage budgets for partnership marketing activities, ensuring cost effectiveness and adherence to financial goals. Plan and execute partner-related events, including venue selection, catering, and promotion materials for workshops, seminars, gala events, to enhance collaboration and engagement. Develop promotional materials, presentations, and communication strategies to effectively convey partnership benefits to internal and external stakeholders. Prepare regular reports on partnership performance, insights, and recommendations to management. Budget monitoring & control within plan and in accordance to company guidelines set forth for the PHKL and business partner. Job requirements: University graduate, preferably in business or marketing related disciplines Minimum 6-8 years’ work experience in the marketing, customer management and\u002For related fields, preferably in insurance \u002F banking \u002F financial services sector Knowledge of insurance\u002F banking\u002F financial products Excellent communications and presentation skills in both written and spoken English and Chinese Proficient in managing multiple projects simultaneously, ensuring timely delivery and quality outcomes Ability to work independently and collaboratively in a team and fast-paced environment Attentive to details and good problem-solving skills Proficient MS Office PC skills Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":843,"slug":844,"title":845,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":846},62887,"manager-channel-services-phkl-prudential-hong-kong-limited","Manager, Channel Services","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role provides operational support for bancassurance channels, ensuring smooth service delivery, effective stakeholder coordination, and compliance with service standards and regulatory requirements, while supporting risk management and process improvement initiatives. Candidates with less experience may be considered for the position of Assistant Manager. Job Responsibilities Provide day-to-day administrative and operational support to bank sales teams, including handling policy and system enquiries via phone and email, and coordinating courier arrangements for sales-related correspondence. Coordinate with internal stakeholders and bank partners to ensure smooth operations, effective issue resolution, and uninterrupted service delivery. Prepare and maintain compliance-related documentation, including monitoring reports, risk registers, and incident reports, with timely escalation of potential risks. Coordinate and follow up on complaints, production incidents and system issues to minimize business disruption and support sales continuity. Participate in projects and ad hoc initiatives to enhance operational efficiency, strengthen controls, and ensure regulatory compliance Job Requirements A degree or equivalent qualification in either Business Management or Financial related discipline Minimum of 5-6 years’ relevant work experience in similar roles. Proficient in Microsoft Office applications Strong knowledge of insurance sales processes, operations, and administration Well-organized fast learner with strong excellent communication, interpersonal, and time management skills Good analytical and problem-solving skills with ability to work independently Fluent in both written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":848,"slug":849,"title":214,"location":10,"raw_job_location_address_addressLocality":706,"raw_hiringOrganization_logo_url":10,"raw_description":850},62888,"manager-life-underwriting-phkl-prudential-hong-kong-limited","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: Assess and underwrite life and health insurance applications within delegated authority Manage case pipeline to meet service turnaround time and productivity targets Handle complex and escalated cases, including medical and financial assessments Support underwriting audits to ensure adherence to guidelines, identify improvement areas and ensure underwriting decisions are well documented and compliant with internal policies and regulatory requirements Deliver underwriting training and knowledge-sharing sessions to internal staff and distribution partners Participate in the review, enhancement, and maintenance of underwriting guidelines Support product development by providing underwriting input on risk assessment and acceptance criteria Ensure underwriting practices remain competitive and aligned with market standards Contribute to underwriting initiatives, including process improvements, underwriting system enhancements and automation initiatives Support implementation of initiatives aimed at improving efficiency, quality, Straight-Through Processing and turnaround time Job Requirements: Minimum 6–8 years of experience in Life and\u002For Health underwriting Solid experience in handling individual underwriting cases, including complex cases Exposure to underwriting audits, training, or guideline review is an advantage Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":852,"slug":853,"title":854,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":855},62890,"manager-product-management-phkl-prudential-hong-kong-limited","Manager, Product Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities Assist Senior Manager in driving the product development & implementation process to ensure timely delivery of new and\u002For revamped products as agreed by the Product Steering Committee. Work closely with distribution channels and stakeholders (e.g. Life Administration, Information Technology, Actuarial, Marketing, etc.) to resolve issues arising from the implementation of new and\u002For revamped products Prepare documentation needed to support new and\u002For revamped products and deployment (e.g. product specifications, policy contracts, illustration, product approval templates, etc.) Conduct product comparison to monitor competitive positioning of PHKL products Assist to formulate channel and customer communication plan on annual bonus \u002F dividend declaration Support ad-hoc projects as assigned Job Requirements University graduate in any discipline At least 6 years relevant work experience in life insurance company Experience in developing participating products is preferred Knowledge of life insurance products Good analytical, communication and presentation skills Good command of spoken & written English and Chinese Candidate with less experience will be considered for Assistant Manager role Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":473,"slug":474,"title":475,"location":10,"raw_job_location_address_addressLocality":701,"raw_hiringOrganization_logo_url":10,"raw_description":857},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role is to coordinate and establish with the vendors and service providers in delivering the on-going and project-based Infrastructure services and driving the internal initiative projects. In addition, to ensure the compliance of the vendor’s service performance and align with the internal PCA’s policies and external regulations. Job Responsibilities Facilitate incident management processes to ensure timely identification, escalation, and resolution of incidents in line with SLA targets Lead major incident management (P1\u002FP2), including coordination across teams, communication to stakeholders, and post-incident reporting Drive root cause analysis for recurring or high-impact incidents and ensure corrective and preventive actions are implemented Establish and enforce problem management practices to reduce incident recurrence and improve service reliability Collaborate with infrastructure, application, and vendor teams (e.g., external service providers) to resolve complex technical issues Monitor incident trends and provide insights to improve system stability and operational performance Support governance and audit requirements, including SLA compliance, RCA timelines, and reporting standards Job Requirements Minimum 10 years of working experience in insurance and\u002For banking and finance sectors with at least 3 years vendor management and\u002For project management experience Strong experience in ITIL Incident and Problem Management processes Proven ability to manage major incidents in complex enterprise environments Familiarity with enterprise systems, infrastructure, and application support models Experience working with multi-vendor environments and cross-functional teams Strong understanding of SLA\u002FOLA frameworks and service performance metrics Excellent communication skills with ability to manage stakeholder expectations during high-pressure situations Strong analytical and problem-solving capabilities for root cause identification Ability to drive alignment across technical and business teams Effective decision-making and prioritization skills Proactive and resilient in managing high-severity incidents Strong ownership and accountability for service stability and outcomes Continuous improvement mindset with focus on preventing recurrence Collaborative and transparent approach to problem solving Ability to challenge existing processes to improve efficiency and effectiveness Experience working in Agile or hybrid delivery environments Familiarity with backlog prioritization for problem remediation initiatives Experience using ITSM tools (e.g., ServiceNow) for incident and problem tracking Exposure to Cloud platform, DevOps or SRE practices is a plus Good command of both written and spoken English and Chinese Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":859,"slug":860,"title":861,"location":10,"raw_job_location_address_addressLocality":701,"raw_hiringOrganization_logo_url":10,"raw_description":862},62892,"manager-integrity-amp-operational-excellence-phkl-prudential-hong-kong-limited","Manager, Integrity & Operational Excellence","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role is to coordinate and establish with the vendors and service providers in delivering the on-going and project-based Infrastructure services and driving the internal initiative projects. In addition, to ensure the compliance of the vendor’s service performance and align with the internal PCA’s policies and external regulations. Job Responsibilities Lead vendor service performance and relationship management across the Information Technology Department, ensuring agreed KPI and SLA targets are achieved through regular service reviews, vendor performance oversight, issue escalation management, and continuous improvement initiatives. Partner with IT Finance and business stakeholders to support IT sourcing and procurement activities, including RFQ\u002FRFP coordination, vendor assessment, commercial negotiation support, and approval processes. Coordinate with IT Finance on contract renewals and commercial matters, while leading vendor due diligence, risk assessments, compliance reviews, and audit support activities. Monitor vendor spend, service performance, and sourcing analytics, providing management reporting and recommendations to support budgeting, cost optimization, and business decision-making. Drive continuous improvement of vendor management practices, service review processes, reporting, and documentation to enhance service quality, operational efficiency, and audit readiness. Job Requirements Degree holder in Business Administration, Accounting & Finance, Information Technology, Computer Studies or related disciplines. Minimum 10 years of relevant experience in IT procurement, vendor management, contract management, asset management or service management, preferably in banking, insurance or financial services. Solid experience in end-to-end IT procurement\u002Fsourcing, RFQ\u002FRFP or tender process, purchase evaluation, contract negotiation support and approval documentation. Proven experience in vendor onboarding, due diligence, performance management, contract renewal planning, and procurement processes and controls. Experience in procurement\u002Fvendor management systems, financial reporting, spend analytics, asset\u002Fcontract database management and UAT is an advantage. Strong knowledge of procurement policy, vendor management best practices, compliance control and audit documentation requirements. Good understanding of application and infrastructure services, IT hardware\u002Fsoftware\u002Fmaintenance support, contracts, purchase orders, invoicing and cost allocation. Strong analytical skills in spend reporting, vendor performance tracking, renewal planning and management reporting. Excellent stakeholder management, negotiation, communication and presentation skills with the ability to gain credibility with internal and external parties. Proficient in Microsoft Word, Excel and PowerPoint; experience with procurement system (such as Coupa & EBS) or similar procurement tools is useful. Good command of written and spoken English and Chinese; Putonghua capability is an advantage. Well organized, able to work independently under pressure, manage multiple priorities and support cross-functional teams. Excellent command of English and Chinese (written and spoken) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":864,"slug":865,"title":866,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":867},62893,"senior-actuarial-associate-phkl-prudential-hong-kong-limited","Senior Actuarial Associate","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Perform bonus calculation process, support participating funds related projects and conduct process enhancement. Job Descriptions: - Perform bonus declaration and illustration process and Universal life crediting interest rate review for policyholders, provide relevant analysis and reports to the management team; conduct User Acceptance Test for relevant process. - Provide analysis to support project initiatives like bonus rule enhancement, management action review and other analysis required to support business needs and Policyholder reasonable expectation (PRE) management. - Perform asset share calculation, fund transfer and other operations relevant to participating funds. - Assist in the maintenance of accurate asset share and bonus models; perform coding changes as necessary and update process and methodology documentation. - Provide analysis and support to the other actuarial functions and departments in bonus related matters, including handling queries from stakeholders. Job Requirements: - University degree holder majoring in Actuarial studies, Statistics or related fields - Associate level in actuarial exam progress - Minimum 3 years of actuarial working experience - Candidate with less experience will be considered for Actuarial Associate Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":869,"slug":870,"title":866,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":871},62894,"senior-actuarial-associate-phkl-prudential-hong-kong-limited-2","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role is responsible for supporting the day-to-day production of HKRBC Pillar 1 and GWS reporting and submission of Pillar 3 regulatory returns to HKIA. Also participates in enhancing production process efficiency through automation and process improvement initiatives. Job Descriptions: Support the production of HKRBC Pillar 1 and GWS reporting by performing calculation, data extraction and checking through the use of spreadsheet and\u002For Prophet models. Perform deep-dive independently to help management understand the financial result. Support the production of Pillar 3 returns and perform controls & reconciliations to ensure the result consistency and quality. Contribute to the continuous improvement of reporting process including enhancement in tools, process and controls. Job Requirements: University degree holder majoring in a numerical subject (e.g. Actuarial Science, Mathematics, Physics etc.). Associate or Fellowship of Society of Actuaries, or other equivalent actuarial bodies A minimum of 3 years relevant working experience is required. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":873,"slug":874,"title":875,"location":10,"raw_job_location_address_addressLocality":701,"raw_hiringOrganization_logo_url":10,"raw_description":876},62895,"senior-manager-application-management-phkl-prudential-hong-kong-limited","Senior Manager, Application Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role is responsible for driving the Customer Service (CS) digital transformation agenda, leading the evolution of systems, processes, and operating models to enhance customer experience and operational efficiency. The incumbent acts as a strategic business technology partner, owning the end-to-end lifecycle of CS platforms—including transformation initiatives, demand governance, and operational excellence—while aligning with PHKL and Group strategy. Job Responsibilities CS Transformation & Digital Roadmap Drive and execute the CS digital transformation roadmap including CRM, contact centre, and servicing platforms. Identify initiatives to improve customer journey, automation, and STP while shaping future-state operating models. Strategic Business Partnership & Account Leadership Act as the Technology Partner for CS stakeholders. Co-create solutions aligned with business outcomes and provide advisory on digital and platform capabilities. Demand Governance & Value Delivery Own end-to-end demand governance including intake, prioritisation, and backlog management. Ensure alignment with business value and strategic objectives. Platform Ownership & Continuous Evolution Act as Platform Owner for CS applications including CRM and servicing platforms. Drive continuous enhancement, scalability, and lifecycle management. Delivery Leadership & Execution Excellence Lead cross-functional delivery across IT, vendors, and business teams. Ensure strong governance on risks, dependencies, and timelines with Agile and DevOps practices. Operational Excellence & Service Stability Ensure stable operations with strong SLA\u002FKPI performance. Drive proactive and automated support models to improve reliability. Governance, Risk & Compliance Ensure compliance with audit, security, and regulatory requirements. Maintain strong control environment across platforms. Financial & Resource Management Manage budget allocation for transformation initiatives. Support business case development and optimise vendor\u002Fresource strategy. Job Requirements Bachelor’s degree in IT, Business, or related discipline. 10–15 years of experience in digital transformation, CRM\u002Fcustomer platforms, and business technology roles. Experience in insurance or financial services preferred. Exposure to regional or Group initiatives is an advantage. Strong transformation mindset, strategic thinking, stakeholder engagement, knowledge of Agile\u002FDevOps, and commercial awareness including budget and vendor management. Excellent command of English and Chinese (written and spoken) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":878,"slug":879,"title":880,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":881},62896,"senior-manager-agency-strategy-phkl-prudential-hong-kong-limited","Senior Manager, Agency Strategy","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Proposing job upgrade to cope with expanded scopes of strategic planning team function under Chief Agency Officer, especially taking the lead of the whole agency productivity function, which require high level of collaborations across teams\u002Fdepartment and frontline agents in order to ensure delivery of outstanding performance from Agency Distribution. Job Descriptions: Define and prioritize product roadmap and backlog aligned with business goals in the designated digital tools. Work closely with agents, stakeholders, and development teams to deliver seamless digital experiences for activity management. Lead change management by planning and driving adoption of new digital workflows and system updates among agents. Gather user feedback, analyze data, and iterate product features to optimize agent productivity and customer engagement. Coordinate training and communication to ensure the tool is well adopted. Align with the Company’s business ambitions and strategic pillars to define strategy road map and formulate short-, medium- and long-term transformation and optimization plans for the Agency Force Partner closely with agency leaders\u002Fagency manager to deliver organizational vision by effective action plan, in order to ensure alignment and prioritization in agency force, also to develop customer-centric proposition and solutions, and to deliver effective business outcome with excellence. Partner with business and functional leaders in Hong Kong and in Group office to articulate specific segmented strategy to be executed in agency force, drive clearly defined agency proposition and to develop and execute plans to transform Agency with our strong digital capability. Contribute to the project and program plan development, milestone setting, as well as monitoring the team's progress against plans, in collaboration with internal stakeholders. Facilitate, lead, and create leadership communication deliverables including reports, presentations and other outputs. Job Requirements: Experience as Product Owner or similar role, ideally in insurance or fintech digital products. Strong knowledge of change management principles and tools. Excellent stakeholder management and communication skills. Agile development experience and ability to translate business needs into technical requirements. Familiarity with life insurance operations and agency workflows preferred. Excellent command of English, ability to speak Chinese will be advantageous Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":883,"slug":884,"title":880,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":881},62897,"senior-manager-agency-strategy-phkl-prudential-hong-kong-limited-2",{"id":886,"slug":887,"title":888,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":889},62898,"senior-manager-business-strategy-phkl-prudential-hong-kong-limited","Senior Manager, Business Strategy","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role will be accountable for the business strategies and business planning for bancassurance and brokerage of Partnership Distribution. It requires a thorough understanding of the business and close collaborations with internal stakeholders and business partners throughout the process to implement effective strategies which help the channel to maximize the business growth. Job Responsibilities Formulate and design business strategies and drive innovative projects \u002F effective programs to capture untapped business opportunities in different customer segment to grow the partnership with diversified business portfolio. Assist in business plan formulation, actively collaborate with business partners and internal stakeholders to ensure business initiatives are effective and aligned with business partner’s vision and strategies. Identify business opportunities to deepen customer relationship, design tactical program to cross\u002Fup sell our existing customers and capture maturity proceed based on the customer analytics. Assist in the strategic planning for new business opportunities with effective initiatives to grow the partnership business. Job Requirements University graduate, preferably in business discipline. Minimum 10 years of working experience in insurance\u002Fbanking\u002F financial services sector with at least 3 years in managerial role on product or business development. Knowledge of life insurance products Solid experience in life insurance product development Strong presentation and project management skills Strong business acumen and marketing sense, with good analytical skill Great sense of ownership and servicing mindset Reliable, self-motivated and capable to work well under tight schedule Good interpersonal skills to interact and communicate with people from a diversity of backgrounds Efficient MS application and Chinese input Fluent in written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":891,"slug":892,"title":893,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":894},62899,"associate-director-agency-training-phkl-prudential-hong-kong-limited","Associate Director, Agency Training","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: Design and conduct leadership and agency manager training programs to drive recruitment, productivity, and retention Develop structured leadership pipelines and senior-level talent development plans to support succession and future-ready leadership Proactively engage stakeholders to assess learning needs and co-create impactful training content, methodologies, and learning journeys Monitor, evaluate, and continuously enhance training effectiveness using data, feedback, and performance metrics Contribute to training governance, short-term and long-term training strategies development, and resource planning in alignment with the Company objectives Drive innovation in blended learning, virtual facilitation, coaching frameworks, and experiential learning approaches Participate in special projects and ad hoc initiatives related to leadership capability building and organizational development Job Requirements: Degree Holder with 10+ years of relevant training experience from the insurance industry Well reversed leadership training experience, including designing, planning, and delivering of workshops Proven hands-on experience in designing and delivering leadership training for mid-to-senior level leaders Ability to analyze training needs, instructional design, facilitation, and learning evaluation Sound knowledge and experience in talent development frameworks, leadership competencies, and succession programs Excellent presentation, facilitation, coaching, and stakeholder management skills Strong business acumen with the ability to influence, negotiate, and partner across teams Highly analytical, detail-oriented, and capable of translating business needs into learning solutions Hands-on experience with digital learning tools, LMS platforms, and virtual learning design is a strong plus Proficient in written & spoken English, Chinese and Putonghua Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":896,"slug":897,"title":898,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":899},62901,"senior-officer-officer-customer-contact-centre-hotline-phkl-prudential-hong-kong-limited","Senior Officer \u002F Officer, Customer Contact Centre (Hotline)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner. Job Responsibilities: Provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services. Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling. Arrange follow up call to respond to customer feedback in a timely and professional manner. Assist team leaders to handle escalated case by offering the best alternative to client. Provide on-the-job support to junior team members on complex enquiries. Job Requirements: Tertiary education, passed IIQE Paper 1, 3 and 5 5 years of experience in Customer Service \u002F Call Centre experience Experience insurance or financial industry will be an advantage Good written\u002Fspoken English and Chinese (including Putonghua) Proficient in Microsoft Office Customer focused and result oriented Highly organized and able to meet tight deadline Good analytical and problem solving skills Able to work independently under pressure and adapt to changes Able and enjoy working with people of diverse backgrounds, with good interpersonal skills Candidates with less experience may be considered as Officer Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":901,"slug":902,"title":903,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":904},62902,"senior-manager-partnership-distribution-phkl-prudential-hong-kong-limited","Senior Manager, Partnership Distribution","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We are seeking a strategic and results-driven professional within Partnership Distribution, accountable for business strategy and planning for the Bancassurance and Brokerage segments. This role requires deep business insight and strong collaboration with internal stakeholders and external partners to develop and implement impactful strategies that drive sustainable channel growth. Job Responsibilities Strategic Development: Formulate and execute business strategies, spearhead innovative initiatives, and design effective programs to unlock new opportunities across diverse customer segments and expand the partnership portfolio. Business Planning: Support the development of business plans in close collaboration with internal teams and external partners, ensuring alignment with partner visions and strategic goals. Customer Engagement: Identify opportunities to enhance customer relationships through data-driven insights. Develop tactical programs to drive cross-selling, upselling, and optimize maturity proceeds. Growth Initiatives: Contribute to strategic planning for new business opportunities, crafting initiatives that foster long-term growth in the partnership distribution channel. Campaign & Offer Governance: Support the governance and execution of distribution campaigns and customer offer programs, ensuring effective delivery and compliance with business objectives. Drive continuous enhancement of customer offer processes and systems through cross-functional collaboration, while overseeing special quotation and offer budget utilization. Job Requirements Bachelor's degree, preferably in a business-related discipline. Minimum of 10 years’ experience in the insurance, banking, or financial services industry. Solid understanding of life insurance products and experience in product development. Strong presentation and project management capabilities. Demonstrated business acumen and marketing insight, with robust analytical skills. High level of ownership, self-motivation, and ability to perform under pressure. Excellent interpersonal and communication skills, with the ability to engage diverse stakeholders. Proficiency in Microsoft Office applications and Chinese input. Excellent command of English and Chinese (written and spoken) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":906,"slug":907,"title":908,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":909},62903,"senior-manager-operations-governance-phkl-prudential-hong-kong-limited","Senior Manager, Operations Governance","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities: Lead and oversee the end-to-end governance of Risk & Control Self-Assessment (RCSA), Internal Audit engagements, and Regulatory Reviews across Operations functions. Provide strategic direction to ensure findings are appropriately challenged, well-substantiated, and comprehensively documented, with robust remediation plans, clear ownership, and timely closure in line with regulatory and internal standards. Drive and continuously enhance the Operations Quality Assurance (QA) framework across customer and health operations. Establish risk-based QA programs, define key control checkpoints, and ensure QA outcomes are systematically embedded into control improvements, training, and operational processes. Own and lead the Operations AI Governance and Control Framework across the full AI lifecycle. Set direction on AI risk classification, governance requirements, and control standards; oversee AI use case inventory and approvals; and ensure AI solutions are implemented with strong governance, transparency, and compliance with regulatory expectations and internal policies. Govern and review Local and Group reporting for operations risk, audit, and compliance matters. Ensure submissions are accurate, timely, and complete, with clear and defensible narratives for senior management and Group stakeholders, and proactively identify emerging risk themes for escalation. Act as a trusted advisor and key decision contributor on strategic and transformation initiatives across Operations. Provide leadership on risk, compliance, and governance considerations to ensure initiatives are designed and executed in alignment with ERM frameworks, regulatory requirements, and internal policies, enabling sustainable and controlled business growth. Lead cross-functional collaboration with stakeholders including Risk, Compliance, Audit, Technology, and Business Units to strengthen the overall control environment and ensure consistency in governance practices. Build and develop a high-performing governance team, setting clear expectations, strengthening technical capabilities in risk and control, and fostering a culture of ownership, accountability, and continuous improvement. Job Requirements: Bachelor’s degree in Business, Risk Management, Technology, or a related discipline; advanced qualifications are advantageous. Professional certifications such as CPA, CISA, FRM, or equivalent are highly preferred. 15+ years of relevant experience in operations governance, risk management, audit, or compliance, with demonstrated leadership experience in managing teams and enterprise-level initiatives. Proven track record in designing and implementing governance frameworks, including QA, RCSA, audit management, and regulatory compliance within complex operational environments. Strong experience in AI governance, emerging technology risk management, and control frameworks, with the ability to translate evolving regulatory expectations into practical governance practices. Ability to provide strategic oversight while maintaining strong attention to detail, including reviewing process documentation, control design, and root cause analysis with clear linkage to remediation actions. Excellent stakeholder management and influencing skills, with the ability to engage senior leadership and drive alignment across functions. Strong problem-solving, analytical, and decision-making capabilities, with experience leading large-scale, cross-functional initiatives. High proficiency in English and Chinese, with strong communication and presentation skills. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":911,"slug":912,"title":913,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":914},62905,"senior-officer-agency-sales-promotion-and-events-management-phkl-prudential-hong-kong-limited","Senior Officer, Agency Sales Promotion and Events Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. We are looking for a proactive and detail-oriented Senior Officer to support agency events, sales promotion activities, and team coordination. This role is ideal for someone who enjoys organizing events, managing multiple tasks, and working closely with internal stakeholders to deliver smooth and impactful sales initiatives. Job Descriptions: Support the planning and execution of agency events, sales promotion activities, and recognition programmes. Coordinate event logistics, including venue arrangements, programme flow, materials preparation, and on-site support. Work closely with internal teams and external parties to ensure smooth delivery of promotion campaigns and event operations. Assist in preparing event communications, promotional materials, post-event follow-up, and other ad hoc team projects. Job Requirements Degree holder with at least 3 years of relevant experience in event management, sales promotion, marketing support, or agency administration. Experience in insurance, financial services, or agency distribution support is an advantage. Strong organizational, coordination, and communication skills with attention to detail. Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint. Good command of written and spoken English and Chinese. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":916,"slug":917,"title":918,"location":10,"raw_job_location_address_addressLocality":676,"raw_hiringOrganization_logo_url":10,"raw_description":919},62906,"senior-officer-officer-customer-service-center-counter-phkl-prudential-hong-kong-limited","Senior Officer \u002F Officer, Customer Service Center (Counter)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role will provide and process information in response to customers’ enquiries, concerns, and requests in day-to-day counter operation at Customer Service Center effectively and efficiently. Job Responsibilities: Provide and process information by referring to operation systems, guidelines, digitalization, and applications in response to customers’ enquiries, concerns and requests about insurance products and services Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction Support leaders to provide refreshment\u002Fenrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing to uplift service standard Communicate and coordinate with different functions\u002Fdepartments to maintain a harmonious relationship to enhance the operation efficiency and effectiveness Handle customer dissatisfaction, provide appropriate solutions and alternatives in a timely manner, and handle compliant cases assign by supervisors \u002F escalations from junior staff Oversee and assess staff activities, providing guidance and immediate assistance to junior staff Job Requirements: Secondary education or above Passed IIQE paper 1, 3 and 5 5 years of experience in Customer Service Operations Good written\u002Fspoken English and Chinese (including Putonghua) Good analytical and problem solving skills Able and enjoy working with people of diverse backgrounds, with strong interpersonal skills Highly organized self-starter, with the ability to meet tight deadlines Able to work independently under pressure and deal with difficult situations in a friendly manner Customer focused and result-oriented Candidates with less experience may be considered as Officer Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":921,"slug":922,"title":923,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":924},62907,"senior-officer-channel-services-outbound-phkl-prudential-hong-kong-limited","Senior Officer, Channel Services (Outbound)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role is responsible for delivering exceptional post-sales service to existing bancassurance customers through proactive customer engagement and relationship management. The suitable candidate will conduct outbound servicing calls to identify customer needs, enhance customer experience, and generate quality appointments and sales opportunities for the sales team. The role plays a key part in driving customer retention, strengthening long-term relationships, and supporting business growth. Job responsibilities Conduct outbound calls to existing customers to provide after-sales support, including premium payment follow-up, policy administration, and claims servicing. Execute premium reminder, policy reinstatement, and customer retention activities to support business persistency and growth. Build strong customer relationships through proactive engagement and identification of customer needs. Generate qualified customer appointments and business opportunities for the sales team through outbound servicing calls. Handle customer inquiries and complaints professionally, delivering effective solutions and enhancing customer satisfaction. Support regulated after-sales transactions, including Policy Conversion, ILAS Lump Sum Top-Up, MCH Verification, and other policy servicing requests. Manage customer correspondence, including emails, voicemail inquiries, and follow-up actions. Prepare MIS reports and maintain accurate customer records. Support departmental projects, process improvement initiatives, and ad hoc assignments. Collaborate with sales teams and internal stakeholders to deliver a seamless customer experience and achieve business objectives. Job Requirements Tertiary education To be licensed with pass of IIQE paper I, III and V Minimum 4 to 5 years after-sales services experience in insurance\u002F banking industry \u002F outbound call \u002F telemarketing experience Knowledge of Microsoft office and with solid experience in Excel Excellent command of English and Chinese – both written and spoken Good Interpersonal and communication skills Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":926,"slug":927,"title":928,"location":10,"raw_job_location_address_addressLocality":929,"raw_hiringOrganization_logo_url":10,"raw_description":930},63084,"senior-manager-enterprise-risk-management-phklmb-prudential-hong-kong-limited","Senior Manager, Enterprise Risk Management","PHKLMB | FIT Center of Macau 12\u002FF","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role has a direct reporting line to General Manager of Macau Branch and a dotted line to the Chief Risk Officer of Prudential Hong Kong \u002F Prudential General Insurance. S\u002Fhe is a key member of the Macau Branch leadership team and supports the General Manager in delivering the risk management and compliance frameworks to address market, conduct, credit, insurance, operational, regulatory compliance, business environment and strategic risks. S\u002Fhe will implement a robust compliance and risk framework, and a strong risk culture, across the company by providing independent review, reporting, challenge and counsel on compliance and risk matters. Job Responsibilities Lead the Branch risk and compliance functions to ensure they are appropriately resourced and structured, and that the risk management and compliance frameworks operate effectively. Ensure the implementation of risk and compliance strategies in the Branch are in accordance with Head Office requirements. Manage, lead and enhance key regulatory interactions \u002F relationship for the Branch. Embed and perform risk \u002F compliance-based decision making into the Branch’s key decision and approval processes and consider Macau regulatory regimes. Support the Chief Risk Officer of Prudential Hong Kong \u002F Prudential General Insurance to ensure appropriate management information and key issues are provided to the Management Risk Committee, organise and support relevant Board committees and Head Office leadership forums. To promote the development of a risk management culture, resources and processes across the Company including the training and development of specialised risk management resources. Develop an effective relationship with the Head Office Function and participate in ongoing development \u002F improvements to the risk and compliance frameworks. Job Requirements Bachelor \u002F Master’s Degree in relevant discipline such as Laws and Risk Management Fully qualified solicitor of Macau SAR \u002F HKSAR is preferred Relevant professional qualification\u002Fs in legal, compliance or risk management is desirable In depth knowledge and understanding of legal, risk and compliance with a minimum of 15+ years’ experience in legal \u002F risk management \u002F compliance, preferably in insurance Strong written and verbal communication skills including presentation and facilitation capabilities Strong strategic and implementation skills. Bias for action and results driven Proven track record of success in people management and leadership skills Excellent interpersonal skills and ability to interact with senior executives Proven negotiation and influencing skills with multiple stakeholders and senior executives Meticulous with a strong risk management mindset Ability to multi-task, and be flexible, adaptable and comfortable in a fast-paced environment Self-motivated, proactive and able to work independently Ability to work with diverse personalities, cultures and business practices inherent to an international organisation Proficiency in MS Office Excellent command in written and spoken Cantonese and English is essential Resident of Macau SAR is preferred Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":932,"slug":933,"title":934,"location":10,"raw_job_location_address_addressLocality":929,"raw_hiringOrganization_logo_url":10,"raw_description":935},63082,"officer-customer-service-phklmb-prudential-hong-kong-limited","Officer, Customer Service","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities: Deliver high-quality customer service by handling policy-related enquiries, service requests, and premium payments received through various service channels, while leveraging operational systems, digital tools, and established guidelines and procedures. Respond to customer enquiries and feedback in a timely, professional, and customer-centric manner to enhance customer satisfaction and service excellence. Address customer concerns and service issues promptly, providing appropriate solutions and alternatives, and handle complaint cases and escalated customer issues as assigned. Ensure strict compliance with all applicable regulations, company policies, operational guidelines, and procedures. Coordinate effectively with internal departments and stakeholders to facilitate smooth operations and enhance service efficiency and effectiveness. Build and maintain strong working relationships with colleagues and stakeholders through effective communication, teamwork, mutual respect, and knowledge sharing. Support continuous process improvement initiatives and contribute to enhancing the overall customer experience. Maintain accurate records and documentation in accordance with operational and regulatory requirements. Job Requirements: University degree in any discipline Preferably with at least 2 years of experience in customer service operations Experience in the insurance or banking industry is an advantage Pass IIQE Papers 1 and 3 and obtain the relevant licenses as required Customer-focused mindset with a passion for service excellence Strong interpersonal skills and the ability to work effectively with people from diverse backgrounds Ability to work independently under pressure and handle challenging situations in a professional and customer-friendly manner Good command of written and spoken English and Chinese, including Putonghua Highly organized self-starter with the ability to meet tight deadlines Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":937,"slug":938,"title":939,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":940},62849,"actuarial-associate-phkl-prudential-hong-kong-limited","Actuarial Associate","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. To perform actuarial & financial analyses and provide technical support (include financial modeling) to senior members of the Product Pricing and Solutions team in driving innovation, develop competitive and profitable products and solutions, perform user acceptance test and other project initiatives. Job Descriptions: Provide technical support and perform robust actuarial pricing analysis under various financial reporting measures (including EV, RBC, GIECA, IFRS17) in process of innovation. Participate in product development process and generating the appropriate premium and policy values based on various financial and scenario analysis and assist in the preparation of product approval documents. Conduct user acceptance test on any product development, campaign and system enhancement projects. Provide technical support and recommend solutions to seniors on operation issues \u002F enquiries \u002F requests raised from distribution channels and other departments Job Requirements: University graduate majoring in Actuarial Science or related curriculum Some progress in Actuarial examinations of the Society of Actuaries or equivalent Good communication skill and command of both spoken and written English and Chinese Strong attention in details and strong analytical and problem solving skill Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint) Knowledge in actuarial modeling is preferred. Familiar with Prophet is an advantage Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":942,"slug":943,"title":944,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":945},62871,"assistant-manager-sales-amp-marketing-phkl-prudential-hong-kong-limited","Assistant Manager, Sales & Marketing","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The role plays a key role in planning and delivering sales engagement initiatives, incentive programmes, and marketing events that drive business performance for partnership distribution. Job Responsibilities Plan and execute sales engagement campaigns, incentive programs, and marketing events to drive sales performance. Manage end‑to‑end event execution including vendor coordination, production, logistics, and on‑site operations. Coordinate overseas incentive (MICE) trips including itinerary planning, nomination process, and vendor management. Develop souvenir and award concepts aligned with program themes and brand guidelines. Act as key coordinator between internal stakeholders and bank partners to ensure smooth execution and alignment. Monitor program performance and prepare reports to evaluate effectiveness and identify improvements. Support budgeting, procurement, and compliance processes in accordance with internal policies and regulatory requirements. To support ad hoc projects, and business requirements as assigned Job Requirements Bachelor’s degree in Event Management, Tourism, Hotel Management, business or related disciplines. 2-3 years’ experience in event management, incentive programs, or hospitality‑related industries. Strong project management, coordination, and execution skills. Detail‑oriented, able to work under pressure and manage multiple deadlines. Willingness to travel and support on‑site event operations as required. Excellent command of English and Chinese (written and spoken) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":947,"slug":948,"title":949,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":950},76732,"actuarial-manager-tev-reporting-prudential-hong-kong-limited","Actuarial Manager, TEV Reporting","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. As part of the Financial Reporting and Management Team, EEV Reporting is responsible for the management reporting on KPIs and analysis on various financial initiatives, so as to support local and regional managements for business planning, investor relationship management and external disclosure. Job Descriptions: Financial Reporting: Managing the team to timely delivery financial results for EV reporting. Managing analysis and documentations on regular reporting and various methodology review. Business Plan & Forecasting: Leading junior member to perform forecast of various financial KPIs, facilitating business planning by senior management. Identifying any risks and opportunities, and driving initiatives to improve & outperform the targets. Stakeholder Management: Work closely with other local and regional teams to elaborate the financial results and direct the messages for external disclose (e.g. investors, auditors and regulators). Cross Function Support: Collaborate with other internal parties and provide technical support for different initiatives and business operations, e.g. provide advice for new product and campaign valuation, assist channel compensation review, etc. Team Management: Supervise junior members within the team and provide ongoing coaching on technical knowledges and soft skills. Guiding members for teamwork and process improvement. Job requirements: • Graduates from Actuarial Science, Mathematics and\u002For Investment related background is preferred. • Good progress in Actuarial Examinations is necessary and fellowship qualification is preferred. • Minimum of 6 years relevant working experience in Actuarial. • Strong technical, analytical and problem-solving skills • Good communication skills and presentation skills, both written and spoken • Able to work a fast-paced business environment and perform multiple tasks when needed • Good knowledge in embedded value valuation, insurance accounting and regulatory requirements • Knowledge in Prophet and\u002For stochastic modelling is preferred Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":952,"slug":953,"title":954,"location":10,"raw_job_location_address_addressLocality":682,"raw_hiringOrganization_logo_url":10,"raw_description":955},62859,"assistant-manager-customer-amp-event-management-phkl-prudential-hong-kong-limited","Assistant Manager, Customer & Event Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities: Support partnership marketing campaigns and promotions for the Bancassurance channel and broker partners to provide related logistic and marketing support to achieve business KPIs. Organise and execute partner-focused events—such as engagement activities, seminars, and gala occasions—including selecting venues, arranging catering, and preparing event-related materials to strengthen collaboration and engagement. Communicate and coordinate with various departments and partners to support smooth launch of marketing campaigns and activities. Support to develop reports on marketing programme results to keep track of programme status. Manage programme expenses to meet financial guidelines and deliver marketing offers and gifts to customers, and business partners on schedule. Provide support in monitoring the Marketing Allowance jointly managed by SCB and PHKL, as well as overseeing the internal budget allocated to the Partnership Development Team. Budget monitoring & control within plan and in accordance to company guidelines set forth for the PHKL and business partner. Job Requirements: University graduate, preferably in business or marketing related disciplines Minimum 4-5 years’ work experience in the marketing, customer management and\u002For related fields, preferably in insurance \u002F banking \u002F financial services sector Knowledge of insurance\u002F banking\u002F financial products Excellent communications and presentation skills in both written and spoken English and Chinese Ability to work independently and collaboratively in a team and fast-paced environment Attentive to details and good problem-solving skills Proficient MS Office PC skills Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":957,"slug":958,"title":959,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":960},62873,"assistant-manager-product-campaign-and-management-phkl-prudential-hong-kong-limited","Assistant Manager, Product Campaign and Management","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Descriptions: Manage day‑to‑day campaign offer set up and fulfilment activities, including entitlement calculation, incentive processing, fulfilment data preparation, validation checks, discrepancy resolution, and follow-up on exceptions or appeals cases, ensuring all deliverables are completed accurately and within committed timelines. Conduct ongoing campaign performance tracking using Power BI dashboards\u002Freports, including monitoring KPIs, take‑up, fulfilment progress, sales outcomes, and campaign ROI. Translate tracking results into timely insights and practical recommendations for senior management to support decision‑making and future campaign improvements. Coordinate closely with internal stakeholders (e.g. Distribution, Operations, IT, Underwriting, Compliance) to ensure campaigns are launched on time and in line with internal governance and regulatory requirements. Identify gaps, risks, or inefficiencies in campaign setup and fulfilment processes and propose practical improvements. Support documentation of campaign workflows, fulfilment procedures, and control checkpoints to strengthen operational governance. Job Requirements: University degree in Business Administration, Marketing, Finance, or a related discipline. Minimum 5 years of relevant experience in product campaign management, or operations within the insurance or financial services industry. Hands-on experience in campaign offer fulfilment, entitlement\u002Fincentive administration, fulfilment data validation, and exception handling is required. Practical experience in building, maintaining, or using Power BI dashboards\u002Freports for campaign results tracking, KPI monitoring, and management reporting is required. Strong attention to detail with the ability to manage multiple campaigns and fulfilment activities concurrently. Solid analytical skills with experience in business data tracking, fulfilment data validation, reconciliation, and performance analysis. Good project coordination skills, with experience working across multiple stakeholders and functions. Proficient in Microsoft Excel and Power BI for tracking, reconciliation, dashboard\u002Freport preparation, variance analysis, and campaign results monitoring. Good knowledge of life insurance products and campaign‑driven sales processes. Effective communication skills in both written and spoken English and Chinese. Proactive, self‑motivated, and able to work independently while maintaining strong ownership of deliverables. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":962,"slug":963,"title":964,"location":10,"raw_job_location_address_addressLocality":689,"raw_hiringOrganization_logo_url":10,"raw_description":965},62874,"contract-officer-customer-contact-centre-outbound-12-months-contract-phkl-prudential-hong-kong-limited","Contract Officer, Customer Contact Centre - Outbound (12 months contract)","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner with tactful service skills. This role will handle outbound call service according to the company’s compliance. Job Responsibilities: Handle outbound calls in compliance with the regulatory and internal requirements such as policy retention Interact with policy owners to provide and process information in response to their enquiries, concerns and requests about Prudential’s products and services by making outbound calls and following up with consultants Identify and resolve customer dissatisfaction to minimize the negative impact on customer experience and the business risks Communicate and coordinate with relevant parties to obtain and evaluate all relevant information for customer dissatisfaction handling Ensure all such information and investigation actions taken are properly recorded in compliance with the Customer Feedback Handling Procedures and internal requirements Follow up with relevant parties on the progress of the improvement\u002Fdisciplinary action items and ensure the status details are updated timely Proactively build long term trust with customers by showing empathy for their situation and conversing in an understanding way to maintain customer loyalty and exceed expectations and provide relevant latest information to customers Ensure professional tone and manner at all times Keep proper record of the outbound call results Job Requirements: Minimum 2 years' experience in customer\u002Fsales service gained in insurance or financial industry, retention experience is a plus. IIQE 1 & 3 required - must already have license Proficient in MS Office Excellent written and spoken English and Chinese (including Mandarin) Highly organized with the ability to meet deadlines Able to adapt to changes and work independently under pressure Positive, customer focused and result oriented Good analytical and problem-solving skills Able and enjoy working with people of diverse backgrounds with good interpersonal skills Candidates with less experience may be considered as Assistant Officer Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":967,"slug":968,"title":969,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":970},62885,"manager-business-strategy-and-solutions-phkl-prudential-hong-kong-limited","Manager, Business Strategy and Solutions","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Support the Director and\u002For Senior Manager of the team to: Identify product gap and\u002For discover new market space then assess its potential value to company; generate new product ideas then craft and test its initial design; formulate holistic new business strategies & propositions with an aim to drive innovation and business impacts; finally pitch senior managements and key stakeholders; Support strategic and ad hoc projects, including regulatory industry consultation and channel initiatives; Deliver high-quality business\u002F financial analyses for management decision-making, prepare presentation materials for management updates, present to senior stakeholders; Partner closely with various departments and teams, such as Actuarial, Finance, Product, Pricing, Customer & Marketing, Operations, channel management teams, frontline, etc., to ensure alignment and cohesive execution across functions. Job Descriptions: Identify product gap and\u002For discover new market space, generate new product ideas, formulate holistic new business strategies & propositions with an aim to drive innovation and business impacts, through conducting market research and study, gathering feedback from both internal parties (e.g. Business and Sales Proposition Team, Channel Teams, frontline) and external parties (e.g. market players, reinsurers, consulting firms), performing feasibility assessments, converting insights into practical and customer-centric solutions for other functional teams to take action. Support strategic and ad hoc projects, including regulatory industry consultation and channel initiatives, by assessing business\u002F financial impacts and formulating recommendations for PHKL management. Deliver high-quality business\u002Ffinancial analyses for management decision-making, prepare presentation materials for management updates, present to senior stakeholders Job Requirements: University graduate majoring in business, insurance or related curriculum At least 7 years of business development working experience related to local HK insurance with minimum 2 years at supervisory level With product \u002F channel management experience is preferred Strong business and financial acumen with proven analytic and problem-solving capabilities Effective communication and presentation skills, with proficiency in spoken and written English and Chinese Solid understanding of Hong Kong life insurance products and market dynamics; frontline exposure is an advantage Ability to quickly adapt to changing priorities and to collaborate effectively across functions Strategic and innovative mindset with the ability to think-out-of-the-box and challenge status quo Proactive and results driven mindset with focus on driving business growth Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":972,"slug":973,"title":974,"location":10,"raw_job_location_address_addressLocality":679,"raw_hiringOrganization_logo_url":10,"raw_description":975},62904,"senior-officer-finance-phkl-prudential-hong-kong-limited","Senior Officer, Finance","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Responsible for premium receipt function, including account reconciliation, bank\u002F balance sheet reconciliation, daily treasury operation, month-end & year-end receivables deliverables. This role would also help perform cash flow projection and handle collection matters. Besides, this role also supports different treasury and finance projects implementation. Job Descriptions: Responsible for month end closing, including but not limited to entering accounting journals and preparing reports. Prepare bank reconciliation between cash collected and accounting records and also other balance sheet accounts reconciliations. Manage and monitor various premium collection channels and to lower the error rate. Solve operations issues arisen from bank vendors, internal system, etc. Liaise with various parties for issues resolutions. Closely follow-up the issue. Respond to daily enquiries from other departments, for selected premium collection channels. Responsible for bank account\u002Febanking management. Support for treasury administrative and operational tasks. Ad hoc tasks including but not limited to vendor management process. Job Requirements: Qualified Accountant with Bachelor degree in Business Administration\u002FAccounting With 5 years of working experience Familiar with MS Office Excellent communication skills Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":119,"slug":120,"title":121,"location":10,"raw_job_location_address_addressLocality":696,"raw_hiringOrganization_logo_url":10,"raw_description":977},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Lead, develop and execute on agent and client events to help drive productivity Job Descriptions: Agent and Client Events Design and execute end to end agent and client seminars and events including: Project management Poster design and communication Follow up on Payment Coordinate and communicate with event stakeholders including external speakers, professional partners, internal key parties and agents. Follow through with post event evaluation, analysis or continuation into other business development activities Business Development Event Calendar Demonstrate understanding of business needs to propose appropriate Learning and Development and Client events suitable for different agency segments Coordinate and populate Event Calendar and planning Ad hoc Projects Handle projects as assigned related to business development scope Job Requirements: Bachelor’s degree or above, in Business, Finance, Economics, Insurance, Marketing, Wealth Management or related discipline 5+ years' experience in event and project management PC skills in MS Office, including Power Point, Excel and Chinese character typing Good communication, presentation and interpersonal skills Proactive, mature, initiative & customer service oriented Strong communications skills with fluent Cantonese and Mandarin Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":979,"slug":980,"title":981,"location":10,"raw_job_location_address_addressLocality":929,"raw_hiringOrganization_logo_url":10,"raw_description":982},63079,"assistant-manager-customer-service-phklmb-prudential-hong-kong-limited","Assistant Manager, Customer Service","Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role will assist Manager in supervising the Customer Service counter team to deliver a high standard of service for customers and distributors by overseeing day to day implementation effectively and efficiently. Job Responsibilities: Respond to customer enquiries, feedback, and more complex or escalated cases with professionalism and care, ensuring a smooth and consistent customer experience. Provide timely guidance and coaching to the Customer Service team in handling customer enquiries and feedback, helping them build confidence and capability while continuously improving service quality. Act as Centre‑in‑charge to support and oversee the Customer Service team, ensuring the achievement of customer service performance KPIs (e.g. wait time, handling time, customer satisfaction score, NPS) through regular real‑time monitoring. Motivate, coach, and develop team members to achieve strong performance and meet individual, team, and departmental objectives (e.g. turnover and team morale). Organize and design training programs as needed, to enhance team members’ knowledge and service skills. Support the Manager in maintaining service continuity during peak periods, staff leave, or operational changes. Support the implementation of new initiatives, system enhancements, or service improvement projects introduced by management. Prepare regular monthly and ad‑hoc management reports accurately and within agreed timelines. Job Requirements: University graduate with a recognized degree. Passed IIQE Papers I, III, and V, or an equivalent professional license required in Macau. At least 6 years of experience in Customer Service Operations, including a minimum of 2 years in a supervisory or team‑lead role. Enjoy working with people from diverse backgrounds and demonstrate strong interpersonal and people‑management skills. Fluent in spoken and written English and Chinese, including Mandarin. Possess good analytical and problem‑solving abilities, with sound judgment in handling service‑related issues. Well‑organized and self‑motivated, with the ability to manage priorities and meet deadlines. Able to work independently under pressure and handle challenging situations in a calm, professional, and customer‑friendly manner. Detail‑oriented, proactive, and mature, with a positive and service‑focused mindset. Strong organizational, multitasking, communication, and interpersonal skills. Proficient in MS Office applications, particularly MS Excel. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn",{"id":427,"slug":428,"title":429,"location":10,"raw_job_location_address_addressLocality":701,"raw_hiringOrganization_logo_url":10,"raw_description":984},"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities: Accountable for the effectiveness of one or two squads within an ART, facilitating team events, removing impediments and coaching the squad, its Product Owner and its in-squad facilitator. Reporting to the Release Train Engineer for both delivery and people management, it protects the squad's focus and flow and drives continuous improvement Facilitate team-level events — Iteration Planning, Backlog Refinement, Iteration Review, Retrospective and Team Sync. Where covering two squads, run the Team Sync in the Tier A squad and attend the second squad's at least twice weekly. Remove impediments — the primary measure of the role. Track and act on them daily; escalate anything not resolvable within the squad to the RTE within 48 hours. Coach and develop people — move the squad towards self-management, coach the Product Owner in backlog ordering, story writing and acceptance, and select, train and develop the in-squad facilitator (a formal appraisal objective, not discretionary). Own the squad's flow and the honesty of its board — WIP limits, flow metrics and aging work items. Protect the squad — from unplanned work injected outside the agreed process and from stakeholders bypassing the Product Owner; ensure vendor engineers participate as full members with the same events, information and voice. Drive ART-level participation — prepare the squad for PI Planning (objectives, capacity, dependencies, risks, confidence vote), support System Demo readiness, and ensure the increment is genuinely integrated rather than demonstrated in isolation. Uphold quality and continuous improvement — facilitate the Definition of Done and built-in quality practices and challenge shortcuts under schedule pressure; run retrospectives that yield a few real, owned improvements and follow them through; represent the squad at weekly Coach Sync, contribute to the cross-ART Scrum Master Community of Practice, and use the quarterly Chapter Lead skip-level for issues that cannot be resolved with the RTE. Job Requirements: Minimum 4+ years in software delivery in a developer, tester, business analyst, team lead or project coordinator capacity; 1+ years as a Scrum Master preferred. Preferred certifications: SAFe Scrum Master (SSM) or Advanced Scrum Master (SASM); Professional Scrum Master I or II (PSM); Certified ScrumMaster (CSM); Kanban Management Professional (KMP); ICAgile ICP-ATF (Agile Team Facilitation). Experience with distributed and multi-vendor teams preferred, including the language skills to work effectively with offshore members where relevant. Frameworks: the 2020 Scrum Guide and Essential SAFe 6.0 team-level practice. Flow management: Kanban, work-in-process limits and flow metrics — fluency in both Scrum and Kanban, as either may be the squad's chosen method. Facilitation: facilitation techniques, a range of retrospective formats, and conflict handling within a team. Technical literacy: enough understanding of the squad's technical environment to recognise a dependency and challenge an estimate — not to design the solution. Domain: insurance fundamentals relevant to the assigned journey. Behavioural profile: influence without authority, comfortable with not being the decision maker, and a genuine interest in developing others. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time \u002F fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn"]