[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-unit-head-quality-assurance-analytics-e-business-operations-access-bank-plc-de-global":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":60,"processed_longitude":61,"processed_employment_types":7,"processed_working_hours":62,"processed_working_hours_labels":64,"processed_home_office":65,"processed_salary_min":7,"processed_salary_max":7,"processed_salary_currency":66,"processed_salary_source":67,"processed_benefits":68,"processed_benefits_labels":69,"processed_industry":70,"processed_skills":7,"processed_job_location":71,"processed_full_address_gmaps":73,"processed_street_gmaps":75,"processed_city_gmaps":76,"processed_postal_code_gmaps":77,"processed_country_gmaps":78,"processed_country_iso_code_gmaps":80,"full_description":16,"formatted_description":81,"processed_employment_types_labels":7,"processed_home_office_labels":32,"processed_industry_labels":34,"processed_it_skills":82,"processed_it_skills_labels":84,"processed_soft_skills":85,"processed_soft_skills_labels":87,"processed_job_expertise_skills":88,"processed_job_expertise_skills_labels":89,"processed_language_requirements":90,"processed_total_experience_years":97,"processed_professional_field":98,"processed_professional_field_labels":101,"processed_leadership_role":12,"processed_date_posted":19,"raw_job_url":102,"apply_url":7,"raw_hiringOrganization_logo_url":103,"translations":7,"canonical_industry_key":70,"canonical_industry_label":34,"max_cpc":104,"actual_cpc":7},80519,"unit-head-quality-assurance-analytics-e-business-operations-access-bank-plc","Unit Head, Quality Assurance & Analytics, E-Business Operations",null,{"name":9,"slug":10,"logo_url":7},"Access Bank PLC","access-bank-plc",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":19,"validThrough":20,"jobLocation":21,"jobLocationType":32,"industry":33,"skills":35},"https:\u002F\u002Fschema.org\u002F","JobPosting","To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.\nKey Responsibilities\nResponsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.\nResponsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.\nCoordinate Group meetings and training.\nDrive process improvement initiatives to enhance customer experience and operational efficiency.\nEnsure GL reconciliation checks are accurate and escalate exceptions.\nSupervise periodic spot checks and process audits across key E-business Operations functions.\nMentor and train QA team members on process knowledge, audit expectations, and documentation standards.\nAssign and monitor review tasks based on team capacity and priorities.\nMonitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).\nSupport internal\u002Fexternal audit reviews and respond to QA-related queries.\nSkills\u002FCompetencies\nAbility to lead a team and make sound judgments based on evidence and QA findings.\nFamiliarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces\n.\n Understanding of governing principles and rules of E-business operations.\nAbility to spot errors, inconsistencies, or deviations in data or processes.\nUse of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively.\nGood verbal and written skills.\nWorking closely with operations, compliance, IT, or other relevant teams.\nHandling discrepancies or quality concerns tactfully.\n \nQualification\nFirst degree in any Discipline with a minimum of Second-Class honors. \nRelevant Masters’ degree will be an advantage\nProfessional Membership\n A recognized professional certification will be an added advantage \nMinimum Experience\nMinimum of 6 years relevant experience.",{"@type":18,"name":9},"Organization","2026-09-25","2027-09-25",[22],{"@type":23,"address":24,"geo":28},"Place",{"@type":25,"addressLocality":26,"addressCountry":27,"addressRegion":26},"PostalAddress","Lagos","NG",{"@type":29,"latitude":30,"longitude":31},"GeoCoordinates",6.613739499999999,3.3552568,"ONSITE",[34],"Banking",[36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59],"Microsoft Excel","SQL","Business Intelligence Tools","Core Banking Systems (e.g., Flexcube)","Switching Platforms","Digital Banking Interfaces","Leadership","Judgment","Attention to Detail","Verbal Communication","Written Communication","Collaboration","Tact","Quality Assurance","Risk Management","Internal Controls","Process Improvement","Audit","Regulatory Compliance","E-business Operations","GL Reconciliation","Team Management","Training","Meeting Coordination",[30],[31],[63],"FULL_TIME",[63],"onsite","NGN","estimated",[],[],"banking",[72],"access, lagos, nigeria",[74],"Lagos, Nigeria",[],[26],[],[79],"Nigeria",[27],"To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.\n\n## Key Responsibilities\n- Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.\n- Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.\n- Coordinate Group meetings and training.\n- Drive process improvement initiatives to enhance customer experience and operational efficiency.\n- Ensure GL reconciliation checks are accurate and escalate exceptions.\n- Supervise periodic spot checks and process audits across key E-business Operations functions.\n- Mentor and train QA team members on process knowledge, audit expectations, and documentation standards.\n- Assign and monitor review tasks based on team capacity and priorities.\n- Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).\n- Support internal\u002Fexternal audit reviews and respond to QA-related queries.\n\n## Skills\u002FCompetencies\n- Ability to lead a team and make sound judgments based on evidence and QA findings.\n- Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces\n.\n- Understanding of governing principles and rules of E-business operations.\n- Ability to spot errors, inconsistencies, or deviations in data or processes.\n- Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively.\n- Good verbal and written skills.\n- Working closely with operations, compliance, IT, or other relevant teams.\n- Handling discrepancies or quality concerns tactfully.\n\n## Qualification\n- First degree in any Discipline with a minimum of Second-Class honors. \n- Relevant Masters’ degree will be an advantage\n\n## Professional Membership\n- A recognized professional certification will be an added advantage \n\n## Minimum Experience\n- Minimum of 6 years relevant experience.",{"sql":83,"microsoft excel":83,"switching platforms":83,"digital banking interfaces":83,"business intelligence tools":83,"core banking systems (e.g., flexcube)":83},3,[36,37,38,39,40,41],{"leadership":86,"judgment":86,"attention to detail":86,"verbal communication":83,"written communication":83,"collaboration":83,"tact":83},4,[42,43,44,45,46,47,48],{"audit":86,"training":83,"risk management":86,"team management":86,"gl reconciliation":86,"internal controls":86,"quality assurance":86,"process improvement":86,"meeting 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