[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-roadside-assistance-coordinator-rotate-shift-allianz-insurance-de-global":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":64,"processed_longitude":65,"processed_employment_types":66,"processed_working_hours":67,"processed_working_hours_labels":69,"processed_home_office":70,"processed_salary_min":61,"processed_salary_max":62,"processed_salary_currency":58,"processed_salary_source":71,"processed_benefits":72,"processed_benefits_labels":83,"processed_industry":84,"processed_skills":7,"processed_job_location":85,"processed_full_address_gmaps":87,"processed_street_gmaps":88,"processed_city_gmaps":89,"processed_postal_code_gmaps":90,"processed_country_gmaps":91,"processed_country_iso_code_gmaps":93,"full_description":17,"formatted_description":94,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":95,"processed_it_skills_labels":97,"processed_soft_skills":98,"processed_soft_skills_labels":100,"processed_job_expertise_skills":101,"processed_job_expertise_skills_labels":103,"processed_language_requirements":104,"processed_total_experience_years":117,"processed_professional_field":118,"processed_professional_field_labels":119,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":120,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":84,"canonical_industry_label":37,"max_cpc":117,"actual_cpc":7},71026,"roadside-assistance-coordinator-rotate-shift-allianz-insurance","Roadside Assistance Coordinator (Rotate Shift)",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":56},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp> \u003C\u002Fp>\u003Cp>Allianz Partners Malaysia is seeking a full-time Roadside Assistance Coordinator to join our 24\u002F7 Roadside Assistance operations team in Kuala Lumpur. In this role, you will be a key point of contact for customers and subscribers when they need help most — handling inbound and outbound contacts, arranging roadside services in line with policy coverage, and ensuring every case is accurately documented and resolved with care. You will work on a rotating shift schedule as part of a collaborative team, playing a direct role in delivering timely, consistent, and empathetic support to our clients across Malaysia.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>What You'll Do\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>Handle inbound and outbound calls and written correspondence for Allianz Partners and client services\u003C\u002Fli>\u003Cli>Assess customer needs, verify policy coverage, and arrange services and benefits aligned to the subscriber's plan\u003C\u002Fli>\u003Cli>Coordinate service providers (e.g., towing, on-site support), confirm ETAs, and manage updates through to resolution\u003C\u002Fli>\u003Cli>Document all conversations, decisions, and actions accurately in the case management system\u003C\u002Fli>\u003Cli>Meet service-level targets across speed, quality, and empathy while following established procedures and guidelines\u003C\u002Fli>\u003Cli>Collaborate within a team environment to ensure smooth case handovers and consistent case handling\u003C\u002Fli>\u003Cli>Escalate complex cases appropriately and support de-escalation to maintain customer confidence\u003C\u002Fli>\u003Cli>Contribute to a positive team culture by sharing knowledge, supporting colleagues during peak periods, and upholding service standards across every shift\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>What You'll Bring\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>Minimum Diploma or Degree in any field; fresh graduates are encouraged to apply\u003C\u002Fli>\u003Cli>1–2 years of experience in customer service or a call centre environment is preferred; fresh graduates with strong communication skills are welcome\u003C\u002Fli>\u003Cli>Background in insurance, medical, or travel assistance is an advantage\u003C\u002Fli>\u003Cli>Effectively bilingual with strong spoken and written English; ability to converse in Mandarin and\u002For Chinese dialects is an added advantage\u003C\u002Fli>\u003Cli>Proficient in Microsoft Office; comfortable working with case management systems and multitasking between tools\u003C\u002Fli>\u003Cli>Strong communication, problem-solving, and attention to detail; calm and empathetic under pressure\u003C\u002Fli>\u003Cli>Able to work 3 rotating shifts, including weekends and public holidays, within a 24\u002F7 operation (5 days per week)\u003C\u002Fli>\u003Cli>Ability to work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools — using insights responsibly in line with data governance, security, and ethical use standards\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>What We Offer\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>Full-time position based at Wisma UOA Centre, KLCC, Kuala Lumpur\u003C\u002Fli>\u003Cli>Shift allowance and KPI-based incentives\u003C\u002Fli>\u003Cli>Medical insurance coverage\u003C\u002Fli>\u003Cli>Employees Provident Fund (EPF) contributions\u003C\u002Fli>\u003Cli>Flexible benefits programme\u003C\u002Fli>\u003Cli>Annual leave and public holiday entitlements in line with Malaysian employment standards\u003C\u002Fli>\u003Cli>Structured onboarding and ongoing learning & development opportunities\u003C\u002Fli>\u003Cli>A collaborative, inclusive team culture within a globally recognised insurance and assistance group\u003C\u002Fli>\u003Cli>Opportunity to grow your career across Allianz Partners' diverse service lines and geographies\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp> \u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-09-20","2027-09-20",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","KUALA LUMPUR","MY",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",3.1412,101.68653,"ONSITE",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55],"Microsoft Office","Case Management Systems","Communication","Problem-solving","Attention to Detail","Empathy","Teamwork","Multitasking","De-escalation","Customer Service","Call Center Operations","Insurance Knowledge","Roadside Assistance Coordination","Policy Verification","Service Provider Coordination","Case Documentation","Escalation Management",{"@type":57,"currency":58,"value":59},"MonetaryAmount","MYR",{"@type":60,"minValue":61,"maxValue":62,"unitText":63},"QuantitativeValue",36000,60000,"YEAR",[31],[32],"permanent",[68],"FULL_TIME",[68],"onsite","estimated",[73,74,75,76,77,78,79,80,81,82],"Shift allowance","KPI-based incentives","Medical insurance coverage","Employees Provident Fund (EPF) contributions","Flexible benefits programme","Annual leave and public holiday entitlements","Structured onboarding","Ongoing learning & development opportunities","Collaborative and inclusive team culture","Career growth opportunities",[73,74,75,76,77,78,79,80,81,82],"insurance",[86],"allianz, kuala lumpur, malaysia",[],[],[27],[],[92],"Malaysia",[28],"Allianz Partners Malaysia is seeking a full-time Roadside Assistance Coordinator to join our 24\u002F7 Roadside Assistance operations team in Kuala Lumpur. In this role, you will be a key point of contact for customers and subscribers when they need help most — handling inbound and outbound contacts, arranging roadside services in line with policy coverage, and ensuring every case is accurately documented and resolved with care. You will work on a rotating shift schedule as part of a collaborative team, playing a direct role in delivering timely, consistent, and empathetic support to our clients across Malaysia.\n\n**What You'll Do**\n\n- Handle inbound and outbound calls and written correspondence for Allianz Partners and client services\n- Assess customer needs, verify policy coverage, and arrange services and benefits aligned to the subscriber's plan\n- Coordinate service providers (e.g., towing, on-site support), confirm ETAs, and manage updates through to resolution\n- Document all conversations, decisions, and actions accurately in the case management system\n- Meet service-level targets across speed, quality, and empathy while following established procedures and guidelines\n- Collaborate within a team environment to ensure smooth case handovers and consistent case handling\n- Escalate complex cases appropriately and support de-escalation to maintain customer confidence\n- Contribute to a positive team culture by sharing knowledge, supporting colleagues during peak periods, and upholding service standards across every shift\n\n**What You'll Bring**\n\n- Minimum Diploma or Degree in any field; fresh graduates are encouraged to apply\n- 1–2 years of experience in customer service or a call centre environment is preferred; fresh graduates with strong communication skills are welcome\n- Background in insurance, medical, or travel assistance is an advantage\n- Effectively bilingual with strong spoken and written English; ability to converse in Mandarin and\u002For Chinese dialects is an added advantage\n- Proficient in Microsoft Office; comfortable working with case management systems and multitasking between tools\n- Strong communication, problem-solving, and attention to detail; calm and empathetic under pressure\n- Able to work 3 rotating shifts, including weekends and public holidays, within a 24\u002F7 operation (5 days per week)\n- Ability to work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools — using insights responsibly in line with data governance, security, and ethical use standards\n\n**What We Offer**\n\n- Full-time position based at Wisma UOA Centre, KLCC, Kuala Lumpur\n- Shift allowance and KPI-based incentives\n- Medical insurance coverage\n- Employees Provident Fund (EPF) contributions\n- Flexible benefits programme\n- Annual leave and public holiday entitlements in line with Malaysian employment standards\n- Structured onboarding and ongoing learning & development opportunities\n- A collaborative, inclusive team culture within a globally recognised insurance and assistance group\n- Opportunity to grow your career across Allianz Partners' diverse service lines and geographies",{"microsoft office":96,"case management systems":96},3,[39,40],{"communication":99,"problem-solving":99,"attention to detail":99,"empathy":99,"teamwork":99,"multitasking":96,"de-escalation":96},4,[41,42,43,44,45,46,47],{"customer service":96,"case documentation":96,"insurance knowledge":102,"policy verification":96,"escalation management":96,"call center operations":96,"service provider coordination":96,"roadside assistance coordination":96},2,[48,49,50,51,52,53,54,55],{"detected_language_jobad":105,"required":106},"en",[107,111],[108],{"language":109,"level":110},"ENGLISH","C1",[112,115],{"language":113,"level":114},"MANDARIN","B2",{"language":116,"level":114},"CHINESE_DIALECTS",1,[48],[48],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F105396\u002Froadside-assistance-coordinator-shift"]