Process Improvement Project Manager

POSITION SUMMARY

The SPECIALTY LINES End-to-End (E2E) Process Improvement (PI) Digital Expert is placed within our Operations division and is directly reporting to the Global Head of Operations Strategy & Enablement Specialty Lines. The role is a Digital & Process expert at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives. This position involves strategizing initiatives with the Global Head of E2E PI and project managing implementation of aligned initiatives Globally as a focus area for SPECIALTY LINES LoB’s. The said position collaborates across departments, fosters a culture of change and ensures the successful adoption of automation/ digitalization and other non-digital PI solutions. This position is pivotal in driving operational excellence, leveraging data analytics and aligning technology with organizational targets for sustained success in a digital era.

Primary objectives include defining the target process and target customer journey offering for SPECIALTY LINES Line of Business (LoB) in line with operational targets, state-of-the-art technological solutions and evolving (AI) Group guidelines. The focus area lies in identifying and scoping opportunities for SPECIALTY LINES LoB’s, driving the implementation of projects locally to ensure the transformation of Allianz Partners Globally. Specific attention will be required for MDDR/EL Sub-Lob with the SL LoB for this role.

Additionally, the role supports offshoring transition activities by coordinating with cross-functional teams — including Legal, HR, IT, and Procurement — to ensure a seamless transfer of operational processes to offshore locations in compliance with Group policies and regulatory requirements.

DUTIES AND RESPONSIBILITIES

3. Process/ Customer Journey Optimization: Leverage the existing Global Customer Journeys and Processes and implement them for SPECIALTY LINES LoB to the benefit of maximizing productivity and simplicity in all processes, with specific focus area on MDDR/EL Sub-Lob.

WHAT YOU BRING

Minimum 3+ years of professional experience in process improvement, digital transformation, or operations management Experience in leading end-to-end process optimization and/or digitalization projects is a strong advantage Experience in the insurance, assistance, or automotive services industry Experience working in matrix organizations and managing cross-functional initiatives is preferred

Experience in offshoring or nearshoring transition projects, including coordination with stakeholders across Legal, HR, IT, and Procurement, is a distinct advantage

Familiarity with regulatory compliance frameworks and Group policies relevant to cross-border operational transfers is desirable

Good skills in Microsoft Office (especially PowerPoint)

Fluency in English is required Good project management skills with the ability to plan, execute, and deliver initiatives on time Good communication and presentation skills with the ability to convey complex topics to diverse audiences Analytical mindset with a data-driven approach to problem-solving Proactive, self-driven, and comfortable working with ambiguity in a fast-paced environment Collaborative team player with a hands-on mentality

Adaptability to digital technologies and data-driven ways of working, including exposure to AI, machine learning, data analytics, and cloud-based tools, while adhering to data governance, security, and ethical standards.

HOW WE HIRE

To Recruitment Agencies

Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

108004 | Project Management | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.