[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-it-support-team-lead-allianz-insurance-de-global":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":75,"processed_longitude":76,"processed_employment_types":77,"processed_working_hours":78,"processed_working_hours_labels":80,"processed_home_office":81,"processed_salary_min":72,"processed_salary_max":73,"processed_salary_currency":69,"processed_salary_source":82,"processed_benefits":83,"processed_benefits_labels":84,"processed_industry":85,"processed_skills":7,"processed_job_location":86,"processed_full_address_gmaps":88,"processed_street_gmaps":89,"processed_city_gmaps":90,"processed_postal_code_gmaps":91,"processed_country_gmaps":92,"processed_country_iso_code_gmaps":94,"full_description":17,"formatted_description":95,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":96,"processed_it_skills_labels":99,"processed_soft_skills":100,"processed_soft_skills_labels":101,"processed_job_expertise_skills":102,"processed_job_expertise_skills_labels":103,"processed_language_requirements":104,"processed_total_experience_years":98,"processed_professional_field":111,"processed_professional_field_labels":113,"processed_leadership_role":13,"processed_date_posted":20,"raw_job_url":114,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":85,"canonical_industry_label":37,"max_cpc":115,"actual_cpc":7},91004,"it-support-team-lead-allianz-insurance","IT Support Team Lead",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":67},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cdiv>\u003Cp>This role is to support and maintain NEXtCARE‘s systems and infrastructure while ensuring a proper service delivery , resiliency, and continuity of the IT services hosted on premise and on the cloud.    \u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv>\u003Cp> \u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv>\u003Cp>\u003Cstrong>What you do \u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv>\u003Cp>In this role, you will: \u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv>\u003Cul style=\"list-style-type: disc;\">\u003Cli>\u003Cp>\u003Cspan data-teams=\"true\">Be responsible for overseeing daily support operations, managing user tickets and service requests across all available channels, including ticketing systems, phone calls, and emails, and ensuring timely resolution in line with SLA targets.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan data-teams=\"true\">Lead and manage the IT Support team (3 people), assigning tasks, monitoring performance, and ensuring service quality.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan data-teams=\"true\">Manage incidents and service requests from users across all support channels.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan data-teams=\"true\">Coordinate ticket escalations and redirect tickets to the relevant technical teams, following up from ticket creation until final resolution.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan data-teams=\"true\">Monitor ticket progress, response times, and SLA compliance to ensure timely resolution.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan data-teams=\"true\">Ensure clear communication with users regarding ticket status, expected resolution times, and responsible teams.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan data-teams=\"true\">Identify recurring issues, improve support processes, and maintain high levels of user satisfaction.\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv>\u003Cp> \u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv>\u003Cp>\u003Cstrong>What you bring \u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv>\u003Cp> \u003C\u002Fp>\u003C\u002Fdiv>\u003Cdiv>\u003Cul style=\"list-style-type: disc;\">\u003Cli>\u003Cp>Education: University degree in computer science or other relevant discipline  \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv>\u003Cul style=\"list-style-type: disc;\">\u003Cli>\u003Cp>Experience:  \u003Cspan data-teams=\"true\">4+ years of experience in end-user IT support and 3+ years in leading and managing support teams\u003C\u002Fspan> \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv>\u003Cul style=\"list-style-type: disc;\">\u003Cli>\u003Cp>Certifications: Cloud, Operating system management, virtualization, Network and system administration \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv>\u003Cul style=\"list-style-type: disc;\">\u003Cli>\u003Cp>Strong IT background and hands-on experience in:  \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv>\u003Cul>\u003Cli style=\"list-style-type: none;\">\u003Cul style=\"list-style-type: circle;\">\u003Cli>\u003Cp>Software: Microsoft Products (Servers management, Applications) Operating Systems: Microsoft Windows server (2012R2, 2016, 2019), Linux, CentOS  \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv>\u003Cul>\u003Cli style=\"list-style-type: none;\">\u003Cul style=\"list-style-type: circle;\">\u003Cli>\u003Cp>Network: Cisco (routing, switching, security)  \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv>\u003Cul>\u003Cli style=\"list-style-type: none;\">\u003Cul style=\"list-style-type: circle;\">\u003Cli>\u003Cp>Storage: HP, EMC  \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv>\u003Cul>\u003Cli style=\"list-style-type: none;\">\u003Cul style=\"list-style-type: circle;\">\u003Cli>\u003Cp>Virtualization: MS Hyper V, VM Ware  \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv>\u003Cul>\u003Cli style=\"list-style-type: none;\">\u003Cul style=\"list-style-type: circle;\">\u003Cli>\u003Cp>Cloud: MS Azure, AWS, Oracle Cloud \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>\u003Cdiv>\u003Cul style=\"list-style-type: disc;\">\u003Cli>\u003Cp>You work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003C\u002Fdiv>\u003Cp>107884 | IT & Tech Engineering | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\u003C\u002Fp> \u003Cp>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>Join us\u003Cstrong>. Let's care for tomorrow.\u003C\u002Fstrong>\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-11-01","2027-11-01",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Cairo","EG",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",30.06263,31.24967,"ONSITE",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66],"Microsoft Windows Server","Linux","CentOS","Cisco Routing and Switching","Cisco Security","HP Storage","EMC Storage","Microsoft Hyper-V","VMware","Microsoft Azure","AWS","Oracle Cloud","Ticketing Systems","Leadership","Communication","Problem Solving","Team Management","Customer Service","IT Support Management","Incident Management","SLA Management","IT Service Management","Team Leadership","Process Improvement","Network Administration","System Administration","Virtualization","Cloud Computing",{"@type":68,"currency":69,"value":70},"MonetaryAmount","EUR",{"@type":71,"minValue":72,"maxValue":73,"unitText":74},"QuantitativeValue",60000,90000,"YEAR",[31],[32],"permanent",[79],"FULL_TIME",[79],"onsite","estimated",[],[],"insurance",[87],"allianz, cairo, egypt",[],[],[27],[],[93],"Egypt",[28],"This role is to support and maintain NEXtCARE‘s systems and infrastructure while ensuring a proper service delivery , resiliency, and continuity of the IT services hosted on premise and on the cloud.\n\n**What you do**\n\nIn this role, you will:\n\n- Be responsible for overseeing daily support operations, managing user tickets and service requests across all available channels, including ticketing systems, phone calls, and emails, and ensuring timely resolution in line with SLA targets.\n- Lead and manage the IT Support team (3 people), assigning tasks, monitoring performance, and ensuring service quality.\n- Manage incidents and service requests from users across all support channels.\n- Coordinate ticket escalations and redirect tickets to the relevant technical teams, following up from ticket creation until final resolution.\n- Monitor ticket progress, response times, and SLA compliance to ensure timely resolution.\n- Ensure clear communication with users regarding ticket status, expected resolution times, and responsible teams.\n- Identify recurring issues, improve support processes, and maintain high levels of user satisfaction.\n\n**What you bring**\n\n- Education: University degree in computer science or other relevant discipline\n- Experience: 4+ years of experience in end-user IT support and 3+ years in leading and managing support teams\n- Certifications: Cloud, Operating system management, virtualization, Network and system administration\n- Strong IT background and hands-on experience in:\n  - Software: Microsoft Products (Servers management, Applications) Operating Systems: Microsoft Windows server (2012R2, 2016, 2019), Linux, CentOS\n  - Network: Cisco (routing, switching, security)\n  - Storage: HP, EMC\n  - Virtualization: MS Hyper V, VM Ware\n  - Cloud: MS Azure, AWS, Oracle Cloud\n- You work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.\n\n107884 | IT & Tech Engineering | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\n\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\n\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\n\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\n\nJoin us**. Let's care for tomorrow.**",{"aws":97,"linux":97,"centos":97,"vmware":97,"hp storage":97,"emc storage":97,"oracle cloud":97,"cisco security":97,"microsoft azure":97,"microsoft hyper-v":97,"ticketing systems":98,"microsoft windows server":98,"cisco routing and switching":97},3,4,[39,40,41,42,43,44,45,46,47,48,49,50,51],{"leadership":98,"communication":98,"problem solving":98,"team management":98,"customer service":98},[52,53,54,55,56],{"sla management":98,"virtualization":97,"cloud computing":97,"team leadership":98,"incident management":98,"process improvement":97,"it service management":98,"it support management":98,"system administration":97,"network administration":97},[57,58,59,60,61,62,63,64,65,66],{"detected_language_jobad":105,"required":106},"en",[107],[108],{"language":109,"level":110},"ENGLISH","C1",[112],"Information and Communications Technology Service Managers",[112],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F107884\u002Fit-support-team-lead",1]