[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-customer-service-travel-helpdesk-allianz-insurance-de-global":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":72,"processed_longitude":73,"processed_employment_types":74,"processed_working_hours":75,"processed_working_hours_labels":77,"processed_home_office":78,"processed_salary_min":69,"processed_salary_max":70,"processed_salary_currency":66,"processed_salary_source":79,"processed_benefits":80,"processed_benefits_labels":87,"processed_industry":88,"processed_skills":7,"processed_job_location":89,"processed_full_address_gmaps":91,"processed_street_gmaps":92,"processed_city_gmaps":93,"processed_postal_code_gmaps":94,"processed_country_gmaps":96,"processed_country_iso_code_gmaps":98,"full_description":17,"formatted_description":99,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":100,"processed_it_skills_labels":102,"processed_soft_skills":103,"processed_soft_skills_labels":106,"processed_job_expertise_skills":107,"processed_job_expertise_skills_labels":108,"processed_language_requirements":109,"processed_total_experience_years":116,"processed_professional_field":117,"processed_professional_field_labels":118,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":119,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":88,"canonical_industry_label":37,"max_cpc":120,"actual_cpc":7},81519,"customer-service-travel-helpdesk-allianz-insurance","Customer Service Travel Helpdesk",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":64},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp>\u003Cstrong>Customer Service Travel Helpdesk \u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>Location:\u003C\u002Fstrong> Brisbane, Australia\u003Cbr>\u003Cstrong>Company:\u003C\u002Fstrong> Allianz Partners\u003C\u002Fp>\u003Chr>\u003Ch2>\u003Cstrong>About the Role\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>Join Allianz Partners as a \u003Cstrong>Customer Service Consultant\u003C\u002Fstrong> in our Travel Helpdesk team. In this role, you’ll deliver exceptional service by managing inbound and outbound calls, supporting customers with travel-related enquiries, and ensuring timely, accurate resolutions.\u003C\u002Fp>\u003Cp>You’ll be part of a supportive team environment with strong career development pathways in a global organisation.\u003C\u002Fp>\u003Chr>\u003Ch2>\u003Cstrong>Key Responsibilities\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Deliver exceptional customer service across phone-based interactions\u003C\u002Fli>\u003Cli>Understand customer needs and provide timely, accurate resolutions\u003C\u002Fli>\u003Cli>Promote customer satisfaction and retention\u003C\u002Fli>\u003Cli>Handle complex enquiries and complaints, escalating where required\u003C\u002Fli>\u003Cli>Provide clear and consistent information on products, services, and entitlements\u003C\u002Fli>\u003Cli>Verify customer eligibility and coordinate service delivery\u003C\u002Fli>\u003Cli>Maintain accurate call notes and incident records\u003C\u002Fli>\u003Cli>Achieve individual and team KPIs\u003C\u002Fli>\u003Cli>Support continuous improvement initiatives\u003C\u002Fli>\u003Cli>Build strong relationships with colleagues and stakeholders\u003C\u002Fli>\u003Cli>Participate in ongoing training, coaching, and personal development\u003C\u002Fli>\u003C\u002Ful>\u003Chr>\u003Ch2>\u003Cstrong>What You Bring\u003C\u002Fstrong>\u003C\u002Fh2>\u003Ch3>\u003Cstrong>Qualifications\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Completion of Year 12 (or equivalent)\u003C\u002Fli>\u003Cli>Certificate III\u002FIV in Telecommunications (advantageous)\u003C\u002Fli>\u003Cli>A strong commitment to ongoing learning and development\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>\u003Cstrong>Technical Skills\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Basic to intermediate Microsoft Office skills (Outlook, Word, Excel)\u003C\u002Fli>\u003Cli>Good typing and computer literacy skills\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>\u003Cstrong>Core Capabilities\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Strong problem-solving and analytical thinking\u003C\u002Fli>\u003Cli>Ability to self-manage performance in a fast-paced environment\u003C\u002Fli>\u003Cli>Excellent communication and interpersonal skills\u003C\u002Fli>\u003Cli>High level of empathy and customer focus\u003C\u002Fli>\u003Cli>Ability to remain calm and professional under pressure\u003C\u002Fli>\u003Cli>Strong teamwork and collaboration skills\u003C\u002Fli>\u003Cli>Awareness of cross-cultural communication\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>\u003Cstrong>Risk & Compliance\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Adherence to company policies and compliance requirements\u003C\u002Fli>\u003Cli>Ability to identify and escalate risks appropriately\u003C\u002Fli>\u003C\u002Ful>\u003Chr>\u003Ch2>\u003Cstrong>About Allianz Partners\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>Allianz is a global leader with a workforce of over 140,000 employees supporting more than 80 million customers worldwide. At Allianz Partners, we specialise in travel insurance, assistance services, and international solutions, operating across 34 countries.\u003C\u002Fp>\u003Cp>Our culture is built on two core values: \u003Cstrong>“Dare & Care”\u003C\u002Fstrong> — we empower our people to innovate while genuinely caring for customers and colleagues.\u003C\u002Fp>\u003Chr>\u003Ch2>\u003Cstrong>What We Offer\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Structured training and development programs\u003C\u002Fli>\u003Cli>Career progression opportunities in a global organisation\u003C\u002Fli>\u003Cli>Supportive and inclusive team environment\u003C\u002Fli>\u003Cli>Health and wellbeing initiatives\u003C\u002Fli>\u003Cli>Work-life balance and flexible arrangements\u003C\u002Fli>\u003Cli>Access to international career mobility\u003C\u002Fli>\u003C\u002Ful>\u003Chr>\u003Ch2>\u003Cstrong>Why Join Us?\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>This is an excellent opportunity for graduates or early-career professionals to build a career in customer service, travel, and insurance within a globally recognised organisation.\u003C\u002Fp>\u003Cp>102996 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-10-11","2027-10-11",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Brisbane","AU",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",-27.46794,153.02809,"ONSITE",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63],"Microsoft Office","Typing","Computer Literacy","Problem-solving","Analytical Thinking","Self-management","Communication","Interpersonal Skills","Empathy","Customer Focus","Stress Management","Teamwork","Collaboration","Cross-cultural Communication","Customer Service","Call Handling","Complaint Resolution","Product Knowledge","Eligibility Verification","Service Coordination","Record Keeping","KPI Achievement","Continuous Improvement","Risk Management","Compliance",{"@type":65,"currency":66,"value":67},"MonetaryAmount","AUD",{"@type":68,"minValue":69,"maxValue":70,"unitText":71},"QuantitativeValue",55000,65000,"YEAR",[31],[32],"permanent",[76],"FULL_TIME",[76],"onsite","estimated",[81,82,83,84,85,86],"Structured training and development programs","Career progression opportunities in a global organisation","Supportive and inclusive team environment","Health and wellbeing initiatives","Work-life balance and flexible arrangements","Access to international career mobility",[81,82,83,84,85,86],"insurance",[90],"allianz, 4000, brisbane, australia",[],[],[27],[95],"4000",[97],"Australia",[28],"**Customer Service Travel Helpdesk**\n\n**Location:** Brisbane, Australia\n**Company:** Allianz Partners\n\n---\n\n## **About the Role**\n\nJoin Allianz Partners as a **Customer Service Consultant** in our Travel Helpdesk team. In this role, you’ll deliver exceptional service by managing inbound and outbound calls, supporting customers with travel-related enquiries, and ensuring timely, accurate resolutions.\n\nYou’ll be part of a supportive team environment with strong career development pathways in a global organisation.\n\n---\n\n## **Key Responsibilities**\n\n- Deliver exceptional customer service across phone-based interactions\n- Understand customer needs and provide timely, accurate resolutions\n- Promote customer satisfaction and retention\n- Handle complex enquiries and complaints, escalating where required\n- Provide clear and consistent information on products, services, and entitlements\n- Verify customer eligibility and coordinate service delivery\n- Maintain accurate call notes and incident records\n- Achieve individual and team KPIs\n- Support continuous improvement initiatives\n- Build strong relationships with colleagues and stakeholders\n- Participate in ongoing training, coaching, and personal development\n\n---\n\n## **What You Bring**\n\n### **Qualifications**\n\n- Completion of Year 12 (or equivalent)\n- Certificate III\u002FIV in Telecommunications (advantageous)\n- A strong commitment to ongoing learning and development\n\n### **Technical Skills**\n\n- Basic to intermediate Microsoft Office skills (Outlook, Word, Excel)\n- Good typing and computer literacy skills\n\n### **Core Capabilities**\n\n- Strong problem-solving and analytical thinking\n- Ability to self-manage performance in a fast-paced environment\n- Excellent communication and interpersonal skills\n- High level of empathy and customer focus\n- Ability to remain calm and professional under pressure\n- Strong teamwork and collaboration skills\n- Awareness of cross-cultural communication\n\n### **Risk & Compliance**\n\n- Adherence to company policies and compliance requirements\n- Ability to identify and escalate risks appropriately\n\n---\n\n## **About Allianz Partners**\n\nAllianz is a global leader with a workforce of over 140,000 employees supporting more than 80 million customers worldwide. At Allianz Partners, we specialise in travel insurance, assistance services, and international solutions, operating across 34 countries.\n\nOur culture is built on two core values: **“Dare & Care”** — we empower our people to innovate while genuinely caring for customers and colleagues.\n\n---\n\n## **What We Offer**\n\n- Structured training and development programs\n- Career progression opportunities in a global organisation\n- Supportive and inclusive team environment\n- Health and wellbeing initiatives\n- Work-life balance and flexible arrangements\n- Access to international career mobility\n\n---\n\n## **Why Join Us?**\n\nThis is an excellent opportunity for graduates or early-career professionals to build a career in customer service, travel, and insurance within a globally recognised organisation.\n\n102996 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent",{"typing":101,"microsoft office":101,"computer literacy":101},2,[39,40,41],{"problem-solving":104,"analytical thinking":104,"self-management":104,"communication":105,"interpersonal skills":105,"empathy":105,"customer focus":105,"stress management":104,"teamwork":105,"collaboration":105,"cross-cultural communication":104},3,4,[42,43,44,45,46,47,48,49,50,51,52],{"compliance":101,"call handling":105,"record keeping":104,"kpi achievement":104,"risk management":101,"customer service":105,"product knowledge":104,"complaint resolution":104,"service coordination":104,"continuous improvement":104,"eligibility verification":104},[53,54,55,56,57,58,59,60,61,62,63],{"detected_language_jobad":110,"required":111},"en",[112],[113],{"language":114,"level":115},"ENGLISH","C2",0,[53],[53],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F102996\u002Fcustomer-service-travel-helpdesk",1]