[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-care-advisor-allianz-insurance-3-de-global":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":78,"processed_longitude":79,"processed_employment_types":80,"processed_working_hours":81,"processed_working_hours_labels":83,"processed_home_office":84,"processed_salary_min":75,"processed_salary_max":76,"processed_salary_currency":72,"processed_salary_source":85,"processed_benefits":86,"processed_benefits_labels":87,"processed_industry":88,"processed_skills":7,"processed_job_location":89,"processed_full_address_gmaps":91,"processed_street_gmaps":92,"processed_city_gmaps":93,"processed_postal_code_gmaps":94,"processed_country_gmaps":95,"processed_country_iso_code_gmaps":96,"full_description":17,"formatted_description":97,"processed_employment_types_labels":38,"processed_home_office_labels":36,"processed_industry_labels":40,"processed_it_skills":98,"processed_it_skills_labels":100,"processed_soft_skills":101,"processed_soft_skills_labels":103,"processed_job_expertise_skills":104,"processed_job_expertise_skills_labels":105,"processed_language_requirements":106,"processed_total_experience_years":113,"processed_professional_field":114,"processed_professional_field_labels":115,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":116,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":88,"canonical_industry_label":40,"max_cpc":117,"actual_cpc":7},81857,"care-advisor-allianz-insurance-3","Care Advisor",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":36,"employmentType":37,"industry":39,"skills":41,"baseSalary":70},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">The \u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; font-weight: bold; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Care Advisor \u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">is a multi-skilled role responsible for end-to-end case management across multiple service lines, including Customer Care, Home Nursing, Voice of Customer (VOC), Second Medical Opinion (SMO), complaints handling, and email correspondence.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\"> \u003C\u002Fp>\u003Cp style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">The role requires high adaptability, strong clinical\u002Foperational knowledge, and excellent communication skills to manage diverse case types while ensuring timely resolution, high-quality service delivery, and customer satisfaction.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\"> \u003C\u002Fp>\u003Cp style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Main Tasks:\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Manage and correspond to emails of members, providers, payers and clients ensuring timely service delivery aligned with patient needs.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Handle Complaints, Home Nursing, Second Medical Opinion cases end-to-end, including document review, coordination with medical experts, and timely delivery of outcomes.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Capture, manage, and resolve customer feedback and escalations across multiple channels, ensuring professionalism and timely resolution.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Take full ownership of complex, sensitive, and escalated cases, ensuring effective investigation, resolution, and follow-up.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Communicate clearly and professionally with members, providers, and stakeholders, ensuring accurate information across all channels.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Ensure adherence to medical protocols, company policies, TATs, data protection, and quality standards across all case types.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Maintain accurate case records and prepare structured reports, dashboards, and insights to support decision-making and audits.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Analyze customer data, feedback, and operational trends to identify root causes and implement service and process improvements.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Coordinate with internal and external stakeholders (claims, medical, providers, network) to ensure seamless service delivery and alignment.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Manage high volumes of cases, prioritize effectively, meet deadlines, and maintain performance under pressure.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Demonstrate empathy and professionalism, ensuring a high-quality customer experience and working to reduce recurring complaints.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Exhibit accountability, integrity, and flexibility; support audits and quality initiatives and provide guidance\u002Fmentorship to junior team members.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\"> \u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Job Requirments:\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\"> \u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">     •\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Arial; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; color: #202020; mso-color-index: 2; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: background2; mso-style-textfill-fill-color: #202020; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=50000;\">Bachelors Degree ; Medical background preferred.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">     •\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Arial; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; color: #202020; mso-color-index: 2; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: background2; mso-style-textfill-fill-color: #202020; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=50000;\">2+ years experience in a Call Centre\u002F Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">     •\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #202020; mso-color-index: 2; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: background2; mso-style-textfill-fill-color: #202020; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=50000;\">Strong communication skills in English (additional languages are an advantage)\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #202020; mso-color-index: 2; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: background2; mso-style-textfill-fill-color: #202020; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=50000;\">Good understanding of customer service principles and \u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: #202020; mso-color-index: 2; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: background2; mso-style-textfill-fill-color: #202020; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=50000;\">telephone etiquette\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Arial; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Physically \u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Arial; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">fit to carry out duties.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Arial; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Legally permitted to work in the country of operations.\u003C\u002Fspan>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 10.5pt;\">\u003Cspan style=\"mso-special-format: bullet; font-family: Arial;\">•\u003C\u002Fspan>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.5pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: Arial; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; color: #151515; mso-color-index: 3; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text2; mso-style-textfill-fill-color: #151515; mso-style-textfill-fill-alpha: 100.0%; mso-style-textfill-fill-colortransforms: lumm=10000;\">Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.\u003C\u002Fspan>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\"> \u003C\u002Fdiv>\u003Cdiv style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: .19in; text-indent: -.19in; text-align: left; direction: ltr; unicode-bidi: embed; vertical-align: top; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cp style=\"language: en-GB; margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;\">\u003Cspan style=\"font-size: 17.0pt; font-family: 'Allianz Neo PPT'; mso-ascii-font-family: 'Allianz Neo PPT'; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-ascii-theme-font: minor-latin; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: white; mso-color-index: 1; mso-font-kerning: 12.0pt; language: en-US; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text1; mso-style-textfill-fill-color: white; mso-style-textfill-fill-alpha: 100.0%;\">inimum Requirements:\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fdiv>",{"@type":19,"name":9},"Organization","2026-10-06","2027-10-06",[23,33],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Doha","Qatar",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",25.28545,51.53096,{"@type":24,"address":34,"geo":35},{"@type":26,"addressLocality":27,"addressCountry":28},{"@type":30,"latitude":31,"longitude":32},"ONSITE",[38],"PERMANENT",[40],"Insurance",[42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69],"Microsoft Excel","Microsoft Word","Microsoft Outlook","Microsoft PowerPoint","Internet Navigation","Internet Research","Communication","Adaptability","Empathy","Professionalism","Accountability","Integrity","Flexibility","Time Management","Problem Solving","Customer Orientation","Teamwork","Mentoring","Case Management","Customer Service","Complaint Handling","Medical Knowledge","Data Analysis","Reporting","Process Improvement","Stakeholder Coordination","Quality Assurance","Audit Support",{"@type":71,"currency":72,"value":73},"MonetaryAmount","EUR",{"@type":74,"minValue":75,"maxValue":76,"unitText":77},"QuantitativeValue",30000,50000,"YEAR",[31,31],[32,32],"permanent",[82],"FULL_TIME",[82],"onsite","estimated",[],[],"insurance",[90],"allianz, doha, qatar",[],[],[27],[],[28],[28],"The **Care Advisor** is a multi-skilled role responsible for end-to-end case management across multiple service lines, including Customer Care, Home Nursing, Voice of Customer (VOC), Second Medical Opinion (SMO), complaints handling, and email correspondence.\n\nThe role requires high adaptability, strong clinical\u002Foperational knowledge, and excellent communication skills to manage diverse case types while ensuring timely resolution, high-quality service delivery, and customer satisfaction.\n\n**Main Tasks:**\n\n- Manage and correspond to emails of members, providers, payers and clients ensuring timely service delivery aligned with patient needs.\n- Handle Complaints, Home Nursing, Second Medical Opinion cases end-to-end, including document review, coordination with medical experts, and timely delivery of outcomes.\n- Capture, manage, and resolve customer feedback and escalations across multiple channels, ensuring professionalism and timely resolution.\n- Take full ownership of complex, sensitive, and escalated cases, ensuring effective investigation, resolution, and follow-up.\n- Communicate clearly and professionally with members, providers, and stakeholders, ensuring accurate information across all channels.\n- Ensure adherence to medical protocols, company policies, TATs, data protection, and quality standards across all case types.\n- Maintain accurate case records and prepare structured reports, dashboards, and insights to support decision-making and audits.\n- Analyze customer data, feedback, and operational trends to identify root causes and implement service and process improvements.\n- Coordinate with internal and external stakeholders (claims, medical, providers, network) to ensure seamless service delivery and alignment.\n- Manage high volumes of cases, prioritize effectively, meet deadlines, and maintain performance under pressure.\n- Demonstrate empathy and professionalism, ensuring a high-quality customer experience and working to reduce recurring complaints.\n- Exhibit accountability, integrity, and flexibility; support audits and quality initiatives and provide guidance\u002Fmentorship to junior team members.\n\n**Job Requirments:**\n\n- Bachelors Degree ; Medical background preferred.\n- 2+ years experience in a Call Centre\u002F Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.\n- Strong communication skills in English (additional languages are an advantage)\n- Good understanding of customer service principles and telephone etiquette\n- Physically fit to carry out duties.\n- Legally permitted to work in the country of operations.\n- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.\n\ninimum Requirements:",{"microsoft word":99,"microsoft excel":99,"internet research":99,"microsoft outlook":99,"internet navigation":99,"microsoft powerpoint":99},3,[42,43,44,45,46,47],{"communication":102,"adaptability":102,"empathy":102,"professionalism":102,"accountability":102,"integrity":102,"flexibility":102,"time management":102,"problem solving":102,"customer orientation":102,"teamwork":99,"mentoring":99},4,[48,49,50,51,52,53,54,55,56,57,58,59],{"reporting":99,"audit support":99,"data analysis":99,"case management":102,"customer service":102,"medical knowledge":99,"quality assurance":99,"complaint handling":102,"process improvement":99,"stakeholder coordination":102},[60,61,62,63,64,65,66,67,68,69],{"detected_language_jobad":107,"required":108},"en",[109],[110],{"language":111,"level":112},"ENGLISH","C1",2,[61],[61],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F107260\u002Fcare-advisor",1]