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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. About the Role Position Title: . ServiceNow Implementation and Operations Corporate Title: Analyst Reporting to : VP Location: Bengaluru Job Profile Position detail ServiceNow Implementation and Operations Roles and Responsibilities We are looking for a ServiceNow Analyst who can work on day to day operational activities collaborating with multiple stakeholders. Key Responsibilities undefined Job Requirements: Required Skills & Qualifications 1. Development & Configuration Design and develop custom ServiceNow solutions using: Business Rules, Script Includes, Client Scripts UI Policies, UI Actions, Catalog Client Scripts Build and maintain scoped applications using App Engine. Develop advanced workflows using Flow Designer and Integration Hub. Create and enhance Service Portal \u002F Workspaces (UI Builder) components. 2. Integrations Design and implement integrations using: REST \u002F SOAP APIs MID Server Integration Hub spokes Integrate ServiceNow with IAM (Azure AD \u002F LDAP \u002F SSO) and third-party systems. Handle inbound\u002Foutbound integrations, data transforms, and error handling. 3. CMDB & Data Model Implement and maintain CMDB aligned with CSDM standards. Develop Discovery, Service Mapping, and data normalization logic. Ensure data quality through Identification & Reconciliation Engine (IRE). 4. Platform Best Practices & Performance Follow OOTB-first and upgrade-safe development principles. Optimize scripts for performance, scalability, and maintainability. Troubleshoot complex issues across server-side and client-side code. Support upgrades, hotfix testing, and regression validation. Technical Skills Strong hands-on experience with ServiceNow platform architecture Expertise in: ITSM, ITOM, ITAM, CMDB (CSDM), IRM Flow Designer, Integration Hub Scoped applications & App Engine UI Builder \u002F Workspace architecture Solid understanding of: REST\u002FSOAP APIs MID Server architecture Security (ACLs, roles, data protection) Experience 3-6 years in IT, with 2+ years on ServiceNow undefinedPreferred (Nice-to-Have)ServiceNow Certified System Administrator (CSA) – RequiredServiceNow Certified Application Developer (CAD) – Strongly preferred Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender. At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them! Our Culture Principles Client Centric People Focused Listen Up. Speak Up. Innovate & Simplify Own & Execute",{"@type":18,"name":9},"Organization","2026-10-14","2027-10-14",[22],{"@type":23,"address":24,"geo":29},"Place",{"@type":25,"addressLocality":26,"addressCountry":27,"addressRegion":28},"PostalAddress","Bangalore","IN","Karnataka",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",12.9628957,77.57754,"ONSITE",[35],"PERMANENT",[37],"Financial Services",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70],"ServiceNow","JavaScript","REST","SOAP","Azure AD","LDAP","SSO","Flow Designer","Integration Hub","UI Builder","App Engine","MID Server","CMDB","ITSM","ITOM","ITAM","IRM","Collaboration","Communication","Problem Solving","Stakeholder Management","ServiceNow Implementation","ServiceNow Operations","CMDB Management","CSDM","Discovery","Service Mapping","Data Normalization","IRE","Platform Architecture","Security (ACLs, roles, data protection)","Upgrade Support",{"@type":72,"currency":73,"value":74},"MonetaryAmount","INR",{"@type":75,"minValue":76,"maxValue":77,"unitText":78},"QuantitativeValue",1200000,2000000,"YEAR",[31],[32],"permanent",[83],"FULL_TIME",[83],"onsite","estimated",[],[],"financial services",[91],"mufg, pune office (mgs), india",[93],"Bangalore, Karnataka, Indien",[],[26],[],[98],"Indien",[27],"Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.\n\n## About the Role\n\n**Position Title:** . ServiceNow Implementation and Operations\n\n**Corporate Title:** Analyst\n\n**Reporting to :** VP\n\n**Location:** Bengaluru\n\n## Job Profile\n\n**Position detail** ServiceNow Implementation and Operations\n\n## Roles and Responsibilities\n\nWe are looking for a ServiceNow Analyst who can work on day to day operational activities collaborating with multiple stakeholders.\n\n**Key Responsibilities** undefined\n\n## Job Requirements:\n\n### Required Skills & Qualifications\n\n**1. Development & Configuration**\n\nDesign and develop custom ServiceNow solutions using:\n\n- Business Rules, Script Includes, Client Scripts\n- UI Policies, UI Actions, Catalog Client Scripts\n\nBuild and maintain scoped applications using App Engine.\n\nDevelop advanced workflows using Flow Designer and Integration Hub.\n\nCreate and enhance Service Portal \u002F Workspaces (UI Builder) components.\n\n**2. Integrations**\n\nDesign and implement integrations using:\n\n- REST \u002F SOAP APIs\n- MID Server\n- Integration Hub spokes\n\nIntegrate ServiceNow with IAM (Azure AD \u002F LDAP \u002F SSO) and third-party systems.\n\nHandle inbound\u002Foutbound integrations, data transforms, and error handling.\n\n**3. CMDB & Data Model**\n\nImplement and maintain CMDB aligned with CSDM standards.\n\nDevelop Discovery, Service Mapping, and data normalization logic.\n\nEnsure data quality through Identification & Reconciliation Engine (IRE).\n\n**4. Platform Best Practices & Performance**\n\nFollow OOTB-first and upgrade-safe development principles.\n\nOptimize scripts for performance, scalability, and maintainability.\n\nTroubleshoot complex issues across server-side and client-side code.\n\nSupport upgrades, hotfix testing, and regression validation.\n\n### Technical Skills\n\nStrong hands-on experience with ServiceNow platform architecture\n\nExpertise in:\n\n- ITSM, ITOM, ITAM, CMDB (CSDM), IRM\n- Flow Designer, Integration Hub\n- Scoped applications & App Engine\n- UI Builder \u002F Workspace architecture\n\nSolid understanding of:\n\n- REST\u002FSOAP APIs\n- MID Server architecture\n- Security (ACLs, roles, data protection)\n\n### Experience\n\n3-6 years in IT, with 2+ years on ServiceNow\n\nundefined\n\n**Preferred (Nice-to-Have)**\n\nServiceNow Certified System Administrator (CSA) – Required\n\nServiceNow Certified Application Developer (CAD) – Strongly preferred\n\nMitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.\n\nAt MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!\n\n## Our Culture Principles\n\n- Client Centric\n- People Focused\n- Listen Up. Speak Up.\n- Innovate & Simplify\n- Own & Execute",{"irm":102,"sso":102,"cmdb":103,"itam":103,"itom":103,"itsm":103,"ldap":102,"rest":102,"soap":102,"azure ad":102,"app engine":102,"javascript":102,"mid server":102,"servicenow":103,"ui builder":102,"flow designer":103,"integration hub":103},3,4,[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55],{"collaboration":102,"communication":102,"problem solving":102,"stakeholder management":102},[56,57,58,59],{"ire":102,"csdm":102,"discovery":102,"cmdb management":103,"service mapping":102,"upgrade support":102,"data normalization":102,"platform architecture":103,"servicenow operations":103,"servicenow implementation":103,"security (acls, roles, data protection)":102},[60,61,62,63,64,65,66,67,68,69,70],{"detected_language_jobad":110,"required":111},"en",[112],[113],{"language":114,"level":115},"ENGLISH","C1",[117],"Information and Communications Technology Service Managers",[117],"https:\u002F\u002Fmufgub.wd3.myworkdayjobs.com\u002Fen-us\u002Fmufg-careers\u002Fjob\u002Fmufg-global-service-private-ltd---pune\u002Fanalyst-servicenow-implementation-and-support_10080035-wd-1",1]