Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

About the Role

Position Title: . ServiceNow Implementation and Operations

Corporate Title: Analyst

Reporting to : VP

Location: Bengaluru

Job Profile

Position detail ServiceNow Implementation and Operations

Roles and Responsibilities

We are looking for a ServiceNow Analyst who can work on day to day operational activities collaborating with multiple stakeholders.

Key Responsibilities undefined

Job Requirements:

Required Skills & Qualifications

1. Development & Configuration

Design and develop custom ServiceNow solutions using:

Business Rules, Script Includes, Client Scripts
UI Policies, UI Actions, Catalog Client Scripts

Build and maintain scoped applications using App Engine.

Develop advanced workflows using Flow Designer and Integration Hub.

Create and enhance Service Portal / Workspaces (UI Builder) components.

2. Integrations

Design and implement integrations using:

REST / SOAP APIs
MID Server
Integration Hub spokes

Integrate ServiceNow with IAM (Azure AD / LDAP / SSO) and third-party systems.

Handle inbound/outbound integrations, data transforms, and error handling.

3. CMDB & Data Model

Implement and maintain CMDB aligned with CSDM standards.

Develop Discovery, Service Mapping, and data normalization logic.

Ensure data quality through Identification & Reconciliation Engine (IRE).

4. Platform Best Practices & Performance

Follow OOTB-first and upgrade-safe development principles.

Optimize scripts for performance, scalability, and maintainability.

Troubleshoot complex issues across server-side and client-side code.

Support upgrades, hotfix testing, and regression validation.

Technical Skills

Strong hands-on experience with ServiceNow platform architecture

Expertise in:

ITSM, ITOM, ITAM, CMDB (CSDM), IRM
Flow Designer, Integration Hub
Scoped applications & App Engine
UI Builder / Workspace architecture

Solid understanding of:

REST/SOAP APIs
MID Server architecture
Security (ACLs, roles, data protection)

Experience

3-6 years in IT, with 2+ years on ServiceNow

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Preferred (Nice-to-Have)

ServiceNow Certified System Administrator (CSA) – Required

ServiceNow Certified Application Developer (CAD) – Strongly preferred

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute

Analyst ServiceNow Implementation and Support