[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-after-sales-support-assistant-manager-fm-allianz-insurance-de-global":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":82,"processed_longitude":83,"processed_employment_types":84,"processed_working_hours":85,"processed_working_hours_labels":87,"processed_home_office":88,"processed_salary_min":79,"processed_salary_max":80,"processed_salary_currency":76,"processed_salary_source":89,"processed_benefits":90,"processed_benefits_labels":91,"processed_industry":92,"processed_skills":7,"processed_job_location":93,"processed_full_address_gmaps":95,"processed_street_gmaps":96,"processed_city_gmaps":97,"processed_postal_code_gmaps":98,"processed_country_gmaps":99,"processed_country_iso_code_gmaps":101,"full_description":17,"formatted_description":102,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":103,"processed_it_skills_labels":106,"processed_soft_skills":107,"processed_soft_skills_labels":109,"processed_job_expertise_skills":110,"processed_job_expertise_skills_labels":111,"processed_language_requirements":112,"processed_total_experience_years":119,"processed_professional_field":120,"processed_professional_field_labels":123,"processed_leadership_role":13,"processed_date_posted":20,"raw_job_url":124,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":92,"canonical_industry_label":37,"max_cpc":125,"actual_cpc":7},71194,"after-sales-support-assistant-manager-fm-allianz-insurance","After Sales Support- Assistant Manager F\u002FM",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":74},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp> \u003C\u002Fp>\u003Cp>After Sales Support at Allianz Partners is where the promises made in sales are turned into real, reliable service for our corporate clients. This Assistant Manager role exists to keep that engine running smoothly as we onboard large volumes of new business and renewals, and ensure service levels are consistently met or exceeded.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>It’s a role for someone who enjoys running operations, leading teams and fixing how things work, not just managing status quo. You’ll suit this if you’ve already led customer-facing back-office or operational teams, are comfortable with data and process, and like being the link between frontline needs, internal stakeholders and senior management. You need to be able to handle pressure, large workloads and change, while keeping your team engaged and focused.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>You’ll be based in Tunisia and report to the After Sales Support Manager - UAE\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: cornflowerblue;\">\u003Cstrong>What you do\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>You will:\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cul>\u003Cli>Manage the day-to-day planning and operations of the After Sales Support department to ensure SLAs, quality targets and customer service standards are consistently met\u003C\u002Fli>\u003Cli>Oversee resource planning and productivity, making sure the team can handle large volumes of new business, renewals and new starters, and step in quickly when there are shortfalls\u003C\u002Fli>\u003Cli>Lead and develop a team: manage performance, run regular reviews, provide feedback, coach key talent and drive a high-performance, collaborative culture\u003C\u002Fli>\u003Cli>Own onboarding and training for new staff, and ensure processes and documentation are clear, consistent and aligned with other departments (especially Harmony)\u003C\u002Fli>\u003Cli>Take the lead in reviewing and improving processes, systems and protocols to maximise efficiency, service quality and client retention, and support\u002Fdrive change management initiatives\u003C\u002Fli>\u003Cli>Act as a key communication link between team leaders, the After Sales Support Manager and other internal stakeholders, representing the Manager in their absence when needed\u003C\u002Fli>\u003Cli>Use operational data and figures to track performance, identify issues early and provide an accurate picture of departmental productivity to management\u003C\u002Fli>\u003Cli>Actively contribute to employee engagement and development initiatives, and support succession planning by identifying and growing future leaders\u003C\u002Fli>\u003Cli>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use\u003C\u002Fli>\u003Cli>Support ad hoc projects and tasks that contribute to the wider company strategy, sometimes requiring extended hours or occasional travel\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: cornflowerblue;\">\u003Cstrong>What you bring\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>To do this job well, you should have:\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cul>\u003Cli>A third-level degree or relevant professional qualification, giving you the foundation to handle complex operational and commercial topics\u003C\u002Fli>\u003Cli>At least 5 years’ relevant commercial and operational experience in a similar environment (e.g. customer operations, after sales, service delivery), including experience managing teams and performance in a KPI\u002FSLA-driven setting\u003C\u002Fli>\u003Cli>Proven leadership skills: you can identify and develop talent, engage employees, hold people and teams accountable, and build a culture of high standards, open communication and collaboration\u003C\u002Fli>\u003Cli>Strong change and improvement mindset: experience initiating or leading process, system or operational changes, with the ability to manage stakeholders, overcome resistance and embed new ways of working\u003C\u002Fli>\u003Cli>Solid analytical and project management skills: comfortable working with data (e.g. productivity, SLA, quality metrics), running projects from initiation through to implementation, and negotiating with stakeholders where needed\u003C\u002Fli>\u003Cli>Strong communication and interpersonal skills in English (verbal and written): confident presenting to frontline staff, managers and senior executives, and able to build effective relationships across departments and with external partners\u003C\u002Fli>\u003Cli>Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) and ease with general internet research; familiarity with working in tech-enabled\u002FAI-supported environments is an advantage\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: cornflowerblue;\">\u003Cstrong>How we hire\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>105959 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\u003C\u002Fp>\u003Cp> \u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-09-20","2027-09-20",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Tunis","TN",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",36.81897,10.16579,"ONSITE",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73],"MS Excel","MS Word","MS Outlook","MS PowerPoint","Internet Research","Data Analytics","AI Tools","Cloud-based Tools","Leadership","Communication","Interpersonal Skills","Team Management","Change Management","Analytical Thinking","Project Management","Stakeholder Management","Problem Solving","Collaboration","Employee Engagement","Coaching","Negotiation","Adaptability","Pressure Handling","After Sales Support","Customer Operations","Service Delivery","SLA Management","KPI Management","Resource Planning","Process Improvement","Operational Management","Performance Management","Onboarding and Training","Succession Planning","Commercial Experience",{"@type":75,"currency":76,"value":77},"MonetaryAmount","TND",{"@type":78,"minValue":79,"maxValue":80,"unitText":81},"QuantitativeValue",30000,50000,"YEAR",[31],[32],"permanent",[86],"FULL_TIME",[86],"onsite","estimated",[],[],"insurance",[94],"allianz, tunis, tunisia",[],[],[27],[],[100],"Tunisia",[28],"After Sales Support at Allianz Partners is where the promises made in sales are turned into real, reliable service for our corporate clients. This Assistant Manager role exists to keep that engine running smoothly as we onboard large volumes of new business and renewals, and ensure service levels are consistently met or exceeded.\n\nIt’s a role for someone who enjoys running operations, leading teams and fixing how things work, not just managing status quo. You’ll suit this if you’ve already led customer-facing back-office or operational teams, are comfortable with data and process, and like being the link between frontline needs, internal stakeholders and senior management. You need to be able to handle pressure, large workloads and change, while keeping your team engaged and focused.\n\nYou’ll be based in Tunisia and report to the After Sales Support Manager - UAE\n\n## **What you do**\n\nYou will:\n\n- Manage the day-to-day planning and operations of the After Sales Support department to ensure SLAs, quality targets and customer service standards are consistently met\n- Oversee resource planning and productivity, making sure the team can handle large volumes of new business, renewals and new starters, and step in quickly when there are shortfalls\n- Lead and develop a team: manage performance, run regular reviews, provide feedback, coach key talent and drive a high-performance, collaborative culture\n- Own onboarding and training for new staff, and ensure processes and documentation are clear, consistent and aligned with other departments (especially Harmony)\n- Take the lead in reviewing and improving processes, systems and protocols to maximise efficiency, service quality and client retention, and support\u002Fdrive change management initiatives\n- Act as a key communication link between team leaders, the After Sales Support Manager and other internal stakeholders, representing the Manager in their absence when needed\n- Use operational data and figures to track performance, identify issues early and provide an accurate picture of departmental productivity to management\n- Actively contribute to employee engagement and development initiatives, and support succession planning by identifying and growing future leaders\n- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use\n- Support ad hoc projects and tasks that contribute to the wider company strategy, sometimes requiring extended hours or occasional travel\n\n## **What you bring**\n\nTo do this job well, you should have:\n\n- A third-level degree or relevant professional qualification, giving you the foundation to handle complex operational and commercial topics\n- At least 5 years’ relevant commercial and operational experience in a similar environment (e.g. customer operations, after sales, service delivery), including experience managing teams and performance in a KPI\u002FSLA-driven setting\n- Proven leadership skills: you can identify and develop talent, engage employees, hold people and teams accountable, and build a culture of high standards, open communication and collaboration\n- Strong change and improvement mindset: experience initiating or leading process, system or operational changes, with the ability to manage stakeholders, overcome resistance and embed new ways of working\n- Solid analytical and project management skills: comfortable working with data (e.g. productivity, SLA, quality metrics), running projects from initiation through to implementation, and negotiating with stakeholders where needed\n- Strong communication and interpersonal skills in English (verbal and written): confident presenting to frontline staff, managers and senior executives, and able to build effective relationships across departments and with external partners\n- Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) and ease with general internet research; familiarity with working in tech-enabled\u002FAI-supported environments is an advantage\n\n## **How we hire**\n\nWe hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.\n\n105959 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent",{"ms word":104,"ai tools":105,"ms excel":104,"ms outlook":104,"ms powerpoint":104,"data analytics":104,"cloud-based tools":105,"internet research":105},3,2,[39,40,41,42,43,44,45,46],{"leadership":108,"communication":108,"interpersonal skills":108,"team management":108,"change management":108,"analytical thinking":108,"project management":108,"stakeholder management":108,"problem solving":108,"collaboration":108,"employee engagement":108,"coaching":108,"negotiation":104,"adaptability":108,"pressure handling":108},4,[47,48,49,50,51,52,53,54,55,56,57,58,59,60,61],{"kpi management":108,"sla management":108,"service delivery":108,"resource planning":108,"after sales support":108,"customer operations":108,"process improvement":108,"succession planning":104,"commercial experience":108,"operational management":108,"performance management":108,"onboarding and training":108},[62,63,64,65,66,67,68,69,70,71,72,73],{"detected_language_jobad":113,"required":114},"en",[115],[116],{"language":117,"level":118},"ENGLISH","C1",5,[121,122],"Business and Administration","Customer Service",[121,122],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F105959\u002Fafter-sales-support-assistant-manager-f-m",1]