[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"seo-content-expertise-customer-service-operations-global":3,"expertise-filters-\u002Fde-global\u002Fjobs-by-expertise\u002Fcustomer-service-operations":4,"job-search-\u002Fde-global\u002Fjobs-by-expertise\u002Fcustomer-service-operations":144,"featured-jobs-\u002Fde-global\u002Fjobs-by-expertise\u002Fcustomer-service-operations":315},{},{"industry":5,"employment_type":14,"expertise_skills":23,"it_skills":97,"salary_currency":131,"processed_working_hours":141},[6,10],{"key":7,"label":8,"count":9},"insurance","Insurance",5,{"key":11,"label":12,"count":13},"financial services","Financial Services",3,[15,19],{"key":16,"label":17,"count":18},"permanent","PERMANENT",6,{"key":20,"label":21,"count":22},"contract","CONTRACT",1,[24,28,32,35,38,41,44,47,50,53,56,58,61,64,67,70,73,76,79,82,85,88,91,94],{"key":25,"label":26,"slug":25,"count":27},"customer-service-operations","Customer Service Operations",7,{"key":29,"label":30,"slug":29,"count":31},"contact-center-operations","Contact Center Operations",2,{"key":33,"label":34,"slug":33,"count":31},"performance-management","Performance Management",{"key":36,"label":37,"slug":36,"count":31},"resource-planning","Resource Planning",{"key":39,"label":40,"slug":39,"count":31},"workforce-management","Workforce Management",{"key":42,"label":43,"slug":42,"count":22},"sla-management","Sla Management",{"key":45,"label":46,"slug":45,"count":22},"insurance-products-and-services","Insurance Products And Services",{"key":48,"label":49,"slug":48,"count":22},"process-improvement","Process Improvement",{"key":51,"label":52,"slug":51,"count":22},"portfolio-management","Portfolio Management",{"key":54,"label":55,"slug":54,"count":22},"insurance-products-and-services-knowledge","Insurance Products And Services Knowledge",{"key":57,"label":12,"slug":57,"count":22},"financial-services",{"key":59,"label":60,"slug":59,"count":22},"business-readiness","Business Readiness",{"key":62,"label":63,"slug":62,"count":22},"vendor-governance","Vendor Governance",{"key":65,"label":66,"slug":65,"count":22},"corrective-action-planning","Corrective Action Planning",{"key":68,"label":69,"slug":68,"count":22},"roster-management","Roster Management",{"key":71,"label":72,"slug":71,"count":22},"continuous-improvement","Continuous Improvement",{"key":74,"label":75,"slug":74,"count":22},"change-management","Change Management",{"key":77,"label":78,"slug":77,"count":22},"risk-management","Risk Management",{"key":80,"label":81,"slug":80,"count":22},"performance-monitoring","Performance Monitoring",{"key":83,"label":84,"slug":83,"count":22},"quality-assurance","Quality Assurance",{"key":86,"label":87,"slug":86,"count":22},"retirement-planning","Retirement Planning",{"key":89,"label":90,"slug":89,"count":22},"compliance-knowledge","Compliance Knowledge",{"key":92,"label":93,"slug":92,"count":22},"forecasting","Forecasting",{"key":95,"label":96,"slug":95,"count":22},"invoice-validation","Invoice Validation",[98,101,104,107,110,113,116,119,122,125,128],{"key":99,"label":100,"slug":99,"count":31},"ms-excel","MS Excel",{"key":102,"label":103,"slug":102,"count":31},"ms-office","MS Office",{"key":105,"label":106,"slug":105,"count":22},"interactive-voice-response-ivr","Interactive Voice Response (Ivr)",{"key":108,"label":109,"slug":108,"count":22},"digital-self-service-capabilities","Digital Self-Service Capabilities",{"key":111,"label":112,"slug":111,"count":22},"customer-relationship-management-crm-systems","Customer Relationship Management (Crm) Systems",{"key":114,"label":115,"slug":114,"count":22},"ms-word","MS Word",{"key":117,"label":118,"slug":117,"count":22},"call-routing-systems","Call Routing Systems",{"key":120,"label":121,"slug":120,"count":22},"nice-workforce-management-and-quality-platforms","Nice Workforce Management And Quality Platforms",{"key":123,"label":124,"slug":123,"count":22},"reporting-tools","Reporting Tools",{"key":126,"label":127,"slug":126,"count":22},"awsamazon-connect","Aws\u002FAmazon Connect",{"key":129,"label":130,"slug":129,"count":22},"chat-systems","Chat Systems",[132,135,137,139],{"key":133,"label":133,"count":134},"HKD",4,{"key":136,"label":136,"count":22},"EUR",{"key":138,"label":138,"count":22},"GBP",{"key":140,"label":140,"count":22},"USD",[142],{"key":143,"label":143,"count":27},"FULL_TIME",{"total":27,"jobs":145},[146,170,191,212,261,278,295],{"id":147,"slug":148,"title":149,"raw_title":150,"is_featured":151,"company":152,"raw_hiringOrganization_logo_url":150,"processed_city_gmaps":155,"processed_country_iso_code_gmaps":157,"processed_home_office":159,"processed_salary_min":160,"processed_salary_max":161,"processed_salary_currency":138,"processed_salary_source":162,"processed_working_hours":163,"processed_employment_types":16,"processed_it_skills":164,"processed_it_skills_labels":165,"processed_job_expertise_skills":166,"processed_job_expertise_skills_labels":167,"max_cpc":22,"actual_cpc":22},94679,"business-readiness-implementation-senior-manager-lloyds-bank-plc","Business Readiness & Implementation Senior Manager",null,false,{"name":153,"slug":154,"logo_url":150},"LLOYDS BANK PLC","lloyds-bank-plc",[156],"Edinburgh",[158],"GB","hybrid",78100,91800,"estimated",[143],{},[],{"governance":134,"risk management":134,"change management":134,"business readiness":134,"process improvement":134,"operational training":134,"portfolio management":134,"customer service operations":134},[75,60,168,52,169,78,26,49],"Operational Training","Governance",{"id":171,"slug":172,"title":173,"raw_title":150,"is_featured":151,"company":174,"raw_hiringOrganization_logo_url":150,"processed_city_gmaps":177,"processed_country_iso_code_gmaps":179,"processed_home_office":159,"processed_salary_min":181,"processed_salary_max":182,"processed_salary_currency":136,"processed_salary_source":162,"processed_working_hours":183,"processed_employment_types":16,"processed_it_skills":184,"processed_it_skills_labels":185,"processed_job_expertise_skills":186,"processed_job_expertise_skills_labels":187,"max_cpc":22,"actual_cpc":22},96162,"associate-manager-customer-service-3pm-11pm-pgim-ireland-pgim-ireland-limited","Associate Manager, Customer Service (3pm - 11pm) | PGIM Ireland",{"name":175,"slug":176,"logo_url":150},"PGIM Ireland Limited","pgim-ireland-limited",[178],"Letterkenny",[180],"IE",45000,60000,[143],{},[],{"insurance":31,"data analysis":13,"annuity products":31,"quality assurance":13,"wealth management":31,"financial services":31,"retirement planning":31,"workforce management":13,"continuous improvement":13,"performance management":134,"contact center operations":134,"customer service operations":134},[26,30,34,40,84,72,188,12,189,8,87,190],"Data Analysis","Annuity Products","Wealth Management",{"id":192,"slug":193,"title":194,"raw_title":150,"is_featured":151,"company":195,"raw_hiringOrganization_logo_url":150,"processed_city_gmaps":198,"processed_country_iso_code_gmaps":199,"processed_home_office":201,"processed_salary_min":202,"processed_salary_max":203,"processed_salary_currency":133,"processed_salary_source":162,"processed_working_hours":204,"processed_employment_types":20,"processed_it_skills":205,"processed_it_skills_labels":206,"processed_job_expertise_skills":207,"processed_job_expertise_skills_labels":208,"max_cpc":22,"actual_cpc":22},76734,"contract-assistant-officer-customer-service-center-cashier-role-6-months-contract-prudential-hong-kong-limited","Contract Assistant Officer, Customer Service Center (Cashier role, 6 months Contract)",{"name":196,"slug":197,"logo_url":150},"Prudential Hong Kong Limited","prudential-hong-kong-limited",[],[200],"HK","onsite",18000,25000,[143],{"ms word":31,"ms excel":31},[115,100],{"cashier operations":13,"compliance knowledge":31,"document verification":31,"customer service operations":13,"insurance products knowledge":31},[26,209,210,211,90],"Cashier Operations","Insurance Products Knowledge","Document Verification",{"id":213,"slug":214,"title":215,"raw_title":150,"is_featured":151,"company":216,"raw_hiringOrganization_logo_url":150,"processed_city_gmaps":219,"processed_country_iso_code_gmaps":221,"processed_home_office":159,"processed_salary_min":223,"processed_salary_max":224,"processed_salary_currency":140,"processed_salary_source":162,"processed_working_hours":225,"processed_employment_types":16,"processed_it_skills":226,"processed_it_skills_labels":227,"processed_job_expertise_skills":236,"processed_job_expertise_skills_labels":237,"max_cpc":22,"actual_cpc":22},78476,"director-workforce-bpo-management-dentaquest-sun-life-financial-us-services-company-inc","Director, Workforce & BPO Management, DentaQuest",{"name":217,"slug":218,"logo_url":150},"Sun Life Financial (U.S.) Services Company, Inc.","sun-life-financial-us-services-company-inc",[220],"Milwaukee",[222],"US",114600,171900,[143],{"chat systems":13,"reporting tools":13,"aws\u002Famazon connect":13,"call routing systems":13,"interactive voice response (ivr)":13,"digital self-service capabilities":13,"customer relationship management (crm) systems":13,"nice workforce management and quality platforms":13},[228,229,230,231,232,233,234,235],"AWS\u002FAmazon Connect","NICE workforce management and quality platforms","Customer Relationship Management (CRM) systems","Interactive Voice Response (IVR)","Chat systems","Call routing systems","Reporting tools","Digital self-service capabilities",{"scheduling":134,"forecasting":134,"sla management":134,"budget planning":134,"cost management":134,"capacity planning":134,"vendor governance":134,"contract alignment":134,"invoice validation":134,"operational insights":134,"workforce management":134,"bpo\u002Fvendor management":134,"operational analytics":134,"performance reporting":134,"process documentation":134,"performance management":134,"business case development":134,"contact center operations":134,"corrective action planning":134,"executive-level dashboards":134,"customer service operations":134,"customer service technology":134,"cross-functional partnership":134,"return on investment analysis":134},[238,239,240,241,242,243,244,245,246,247,248,93,249,250,251,252,253,254,255,256,257,258,259,260],"Workforce management","Contact center operations","Customer service operations","BPO\u002Fvendor management","Operational analytics","Customer service technology","Budget planning","Cost management","Return on investment analysis","Business case development","Capacity planning","Scheduling","Performance management","Contract alignment","SLA management","Invoice validation","Corrective action planning","Executive-level dashboards","Operational insights","Performance reporting","Cross-functional partnership","Process documentation","Vendor governance",{"id":262,"slug":263,"title":264,"raw_title":150,"is_featured":151,"company":265,"raw_hiringOrganization_logo_url":150,"processed_city_gmaps":266,"processed_country_iso_code_gmaps":267,"processed_home_office":201,"processed_salary_min":268,"processed_salary_max":182,"processed_salary_currency":133,"processed_salary_source":162,"processed_working_hours":269,"processed_employment_types":16,"processed_it_skills":270,"processed_it_skills_labels":271,"processed_job_expertise_skills":272,"processed_job_expertise_skills_labels":273,"max_cpc":22,"actual_cpc":22},62861,"assistant-manager-customer-service-center-face-to-face-phkl-prudential-hong-kong-limited","Assistant Manager, Customer Service Center (Face-to-Face)",{"name":196,"slug":197,"logo_url":150},[],[200],40000,[143],{"ms excel":13,"ms office":13},[103,100],{"resource planning":13,"roster management":13,"report preparation":13,"supervisory skills":134,"iiqe paper i, iii & v":134,"training program design":13,"customer service operations":134},[26,274,69,37,275,276,277],"Supervisory Skills","Training Program Design","Report Preparation","IIQE Paper I, III & V",{"id":279,"slug":280,"title":281,"raw_title":150,"is_featured":151,"company":282,"raw_hiringOrganization_logo_url":150,"processed_city_gmaps":283,"processed_country_iso_code_gmaps":284,"processed_home_office":201,"processed_salary_min":268,"processed_salary_max":182,"processed_salary_currency":133,"processed_salary_source":162,"processed_working_hours":285,"processed_employment_types":16,"processed_it_skills":286,"processed_it_skills_labels":287,"processed_job_expertise_skills":289,"processed_job_expertise_skills_labels":290,"max_cpc":22,"actual_cpc":22},62860,"assistant-manager-customer-contact-centre-phkl-prudential-hong-kong-limited","Assistant Manager, Customer Contact Centre",{"name":196,"slug":197,"logo_url":150},[],[200],[143],{"microsoft office":13},[288],"Microsoft Office",{"resource planning":13,"call centre management":13,"performance monitoring":13,"supervisory experience":134,"iiqe exam paper 1, 3 & 5":13,"customer service operations":134,"insurance products and services":13},[26,291,292,293,81,37,294],"Supervisory Experience","Insurance Products and Services","Call Centre Management","IIQE Exam Paper 1, 3 & 5",{"id":296,"slug":297,"title":298,"raw_title":150,"is_featured":151,"company":299,"raw_hiringOrganization_logo_url":150,"processed_city_gmaps":300,"processed_country_iso_code_gmaps":301,"processed_home_office":201,"processed_salary_min":302,"processed_salary_max":303,"processed_salary_currency":133,"processed_salary_source":162,"processed_working_hours":304,"processed_employment_types":16,"processed_it_skills":305,"processed_it_skills_labels":306,"processed_job_expertise_skills":307,"processed_job_expertise_skills_labels":308,"max_cpc":22,"actual_cpc":314},62906,"senior-officer-officer-customer-service-center-counter-phkl-prudential-hong-kong-limited","Senior Officer \u002F Officer, Customer Service Center (Counter)",{"name":196,"slug":197,"logo_url":150},[],[200],30000,50000,[143],{},[],{"case handling":13,"complaint handling":13,"iiqe certification":13,"training and development":13,"customer service operations":134,"insurance products and services knowledge":13},[26,309,310,311,312,313],"Insurance Products and Services Knowledge","Case Handling","Training and Development","Complaint Handling","IIQE Certification",0.5,{"total":22,"jobs":316},[317],{"id":318,"slug":319,"title":320,"raw_title":150,"is_featured":321,"company":322,"raw_hiringOrganization_logo_url":150,"processed_city_gmaps":326,"processed_country_iso_code_gmaps":328,"processed_home_office":330,"processed_salary_min":181,"processed_salary_max":331,"processed_salary_currency":136,"processed_salary_source":150,"processed_working_hours":332,"processed_employment_types":17,"processed_it_skills":334,"processed_it_skills_labels":150,"processed_job_expertise_skills":335,"processed_job_expertise_skills_labels":336,"max_cpc":343,"actual_cpc":150},52265,"privatkundenbetreuer-mwd-banking-frankfurt-am-main-white-horse-international-gmbh","Privatkundenbetreuer (m\u002Fw\u002Fd) – Banking | Frankfurt am Main",true,{"name":323,"slug":324,"logo_url":325},"White Horse International GmbH","white-horse-international-gmbh","https:\u002F\u002Fwhitehorse-international.com\u002Fwp-content\u002Fuploads\u002F2022\u002F03\u002Fwhite-horse-logo-final-gif.gif",[327],"Frankfurt am Main",[329],"DE","HYBRID",65000,[333],"full_time",{},{"Financial Analysis":13,"Regulatory Compliance":13,"New Customer Acquisition":13,"Private Banking Advisory":13,"Banking Products Knowledge":13,"Customer Relationship Management":13},[337,338,339,340,341,342],"Private Banking Advisory","Financial Analysis","Banking Products Knowledge","Regulatory Compliance","Customer Relationship Management","New Customer Acquisition",0.8]