[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"seo-content-expertise-contact-center-technologies-global":3,"expertise-filters-\u002Fde-global\u002Fjobs-by-expertise\u002Fcontact-center-technologies":4,"job-search-\u002Fde-global\u002Fjobs-by-expertise\u002Fcontact-center-technologies":182,"featured-jobs-\u002Fde-global\u002Fjobs-by-expertise\u002Fcontact-center-technologies":443},{},{"industry":5,"employment_type":17,"expertise_skills":22,"it_skills":98,"salary_currency":172,"processed_working_hours":179},[6,10,14],{"key":7,"label":8,"count":9},"insurance","Insurance",7,{"key":11,"label":12,"count":13},"banking","Banking",1,{"key":15,"label":16,"count":13},"financial services","Financial Services",[18],{"key":19,"label":20,"count":21},"permanent","PERMANENT",9,[23,26,30,34,37,40,44,47,50,53,56,59,62,65,68,71,74,77,80,83,86,89,92,95],{"key":24,"label":25,"slug":24,"count":21},"contact-center-technologies","Contact Center Technologies",{"key":27,"label":28,"slug":27,"count":29},"agile-methodologies","Agile Methodologies",5,{"key":31,"label":32,"slug":31,"count":33},"infrastructure-as-code","Infrastructure As Code",3,{"key":35,"label":36,"slug":35,"count":33},"event-driven-architecture","Event-Driven Architecture",{"key":38,"label":39,"slug":38,"count":33},"vendor-management","Vendor Management",{"key":41,"label":42,"slug":41,"count":43},"cicd","Ci\u002FCd",2,{"key":45,"label":46,"slug":45,"count":43},"project-management","Project management",{"key":48,"label":49,"slug":48,"count":43},"api-design","Api Design",{"key":51,"label":52,"slug":51,"count":43},"ivr-development","Ivr Development",{"key":54,"label":55,"slug":54,"count":43},"unified-communications","Unified Communications",{"key":57,"label":58,"slug":57,"count":43},"telephony-integration","Telephony Integration",{"key":60,"label":61,"slug":60,"count":43},"serverless-computing","Serverless Computing",{"key":63,"label":64,"slug":63,"count":13},"test-automation","Test Automation",{"key":66,"label":67,"slug":66,"count":13},"testing-methodologies","Testing Methodologies",{"key":69,"label":70,"slug":69,"count":13},"customer-experience-platforms","Customer Experience Platforms",{"key":72,"label":73,"slug":72,"count":13},"cloud-security","Cloud Security",{"key":75,"label":76,"slug":75,"count":13},"itil-processes","Itil Processes",{"key":78,"label":79,"slug":78,"count":13},"technical-requirements-translation","Technical Requirements Translation",{"key":81,"label":82,"slug":81,"count":13},"sdlc","Sdlc",{"key":84,"label":85,"slug":84,"count":13},"application-maintenance","Application Maintenance",{"key":87,"label":88,"slug":87,"count":13},"team-management","Team Management",{"key":90,"label":91,"slug":90,"count":13},"workforce-management","Workforce Management",{"key":93,"label":94,"slug":93,"count":13},"sla-management","Sla Management",{"key":96,"label":97,"slug":96,"count":13},"voice-services","Voice Services",[99,103,106,109,112,115,118,121,124,127,130,133,136,139,142,145,148,151,154,157,160,163,166,169],{"key":100,"label":101,"slug":100,"count":102},"aws","Aws",4,{"key":104,"label":105,"slug":104,"count":33},"nice","Nice",{"key":107,"label":108,"slug":107,"count":33},"jenkins","Jenkins",{"key":110,"label":111,"slug":110,"count":33},"splunk","Splunk",{"key":113,"label":114,"slug":113,"count":33},"cloudformation","Cloudformation",{"key":116,"label":117,"slug":116,"count":33},"python","Python",{"key":119,"label":120,"slug":119,"count":33},"terraform","Terraform",{"key":122,"label":123,"slug":122,"count":43},"cloudwatch","Cloudwatch",{"key":125,"label":126,"slug":125,"count":43},"snssqs","Sns\u002FSqs",{"key":128,"label":129,"slug":128,"count":43},"sql","SQL",{"key":131,"label":132,"slug":131,"count":43},"api-gateway","Api Gateway",{"key":134,"label":135,"slug":134,"count":43},"aws-codepipeline","Aws Codepipeline",{"key":137,"label":138,"slug":137,"count":43},"five9","Five9",{"key":140,"label":141,"slug":140,"count":43},"genesys","Genesys",{"key":143,"label":144,"slug":143,"count":43},"cloud-platforms","Cloud Platforms",{"key":146,"label":147,"slug":146,"count":43},"rally","Rally",{"key":149,"label":150,"slug":149,"count":43},"verint","Verint",{"key":152,"label":153,"slug":152,"count":43},"apis","Apis",{"key":155,"label":156,"slug":155,"count":43},"kafka","Kafka",{"key":158,"label":159,"slug":158,"count":43},"jira","Jira",{"key":161,"label":162,"slug":161,"count":43},"lambda","Lambda",{"key":164,"label":165,"slug":164,"count":43},"git","Git",{"key":167,"label":168,"slug":167,"count":43},"microsoft-teams-voice","Microsoft Teams Voice",{"key":170,"label":171,"slug":170,"count":43},"amazon-connect","Amazon Connect",[173,175,177],{"key":174,"label":174,"count":29},"USD",{"key":176,"label":176,"count":33},"EUR",{"key":178,"label":178,"count":13},"MYR",[180],{"key":181,"label":181,"count":21},"FULL_TIME",{"total":21,"jobs":183},[184,219,253,276,304,341,369,388,420],{"id":185,"slug":186,"title":187,"raw_title":188,"is_featured":189,"company":190,"raw_hiringOrganization_logo_url":188,"processed_city_gmaps":193,"processed_country_iso_code_gmaps":195,"processed_home_office":197,"processed_salary_min":198,"processed_salary_max":199,"processed_salary_currency":174,"processed_salary_source":200,"processed_working_hours":201,"processed_employment_types":19,"processed_it_skills":202,"processed_it_skills_labels":203,"processed_job_expertise_skills":213,"processed_job_expertise_skills_labels":214,"max_cpc":13,"actual_cpc":13},99301,"aws-cloud-engineer-hartford-global-services-private-limited","AWS - Cloud Engineer",null,false,{"name":191,"slug":192,"logo_url":188},"Hartford Global Services Private Limited","hartford-global-services-private-limited",[194],"Hyderabad",[196],"IN","hybrid",80000,120000,"estimated",[181],{"aws":102,"lambda":102,"python":43,"splunk":43,"aws cdk":102,"jenkins":43,"terraform":43,"javascript":43,"typescript":102,"api gateway":102,"amazon connect":102,"cloudformation":43,"azure functions":43,"aws codepipeline":43,"google cloud functions":43},[204,162,205,206,207,171,117,208,120,209,210,211,108,212,111],"AWS","TypeScript","API Gateway","AWS CDK","JavaScript","CloudFormation","Azure Functions","Google Cloud Functions","AWS CodePipeline",{"devsecops":33,"api design":102,"cloud security":33,"agile methodologies":33,"serverless computing":102,"infrastructure as code":102,"ai-assisted engineering":33,"event-driven architecture":102,"contact center technologies":102,"customer experience platforms":102},[25,70,36,215,216,61,217,73,28,218],"Infrastructure as Code","API Design","DevSecOps","AI-Assisted Engineering",{"id":220,"slug":221,"title":222,"raw_title":188,"is_featured":189,"company":223,"raw_hiringOrganization_logo_url":188,"processed_city_gmaps":226,"processed_country_iso_code_gmaps":228,"processed_home_office":197,"processed_salary_min":230,"processed_salary_max":231,"processed_salary_currency":174,"processed_salary_source":200,"processed_working_hours":232,"processed_employment_types":19,"processed_it_skills":233,"processed_it_skills_labels":234,"processed_job_expertise_skills":246,"processed_job_expertise_skills_labels":247,"max_cpc":13,"actual_cpc":13},94434,"business-technology-manager-contact-center-keybank-national-association","Business Technology Manager -- Contact Center",{"name":224,"slug":225,"logo_url":188},"KeyBank National Association","keybank-national-association",[227],"Brooklyn",[229],"US",96000,181000,[181],{"apis":33,"nice":33,"ujet":33,"pindrop":33,"web services":33,"dialogflow cx":43,"microservices":33,"cloud platforms":33,"software architecture":33,"full stack development":102,"google contact center ai":33,"application development tools":33},[235,236,237,238,239,144,240,241,242,243,244,245],"Google Contact Center AI","UJET","NICE","Pindrop","Dialogflow CX","Web Services","APIs","Microservices","Software Architecture","Full Stack Development","Application Development Tools",{"business acumen":102,"team management":102,"project management":102,"stakeholder management":102,"application maintenance":33,"agile project management":102,"contact center technologies":33,"software development lifecycle":102},[248,249,85,25,88,250,251,252],"Project Management","Agile Project Management","Software Development Lifecycle","Stakeholder Management","Business Acumen",{"id":254,"slug":255,"title":256,"raw_title":188,"is_featured":189,"company":257,"raw_hiringOrganization_logo_url":188,"processed_city_gmaps":261,"processed_country_iso_code_gmaps":263,"processed_home_office":197,"processed_salary_min":265,"processed_salary_max":266,"processed_salary_currency":176,"processed_salary_source":200,"processed_working_hours":267,"processed_employment_types":19,"processed_it_skills":268,"processed_it_skills_labels":269,"processed_job_expertise_skills":270,"processed_job_expertise_skills_labels":271,"max_cpc":13,"actual_cpc":13},89198,"senior-professional-product-owner-mwd-rv-versicherung","Senior Professional Product Owner (m\u002Fw\u002Fd)",{"name":258,"slug":259,"logo_url":260},"R+V Versicherung","rv-versicherung","https:\u002F\u002Fupload.wikimedia.org\u002Fwikipedia\u002Fcommons\u002Fthumb\u002Fb\u002Fb6\u002FR%2BV-Logo.svg\u002F330px-R%2BV-Logo.svg.png",[262],"Wiesbaden",[264],"DE",70000,90000,[181],{},[],{"safe framework":33,"product ownership":102,"backlog management":102,"agile methodologies":102,"regulatory compliance":102,"contact center technologies":102},[272,273,274,25,275,28],"Product Ownership","Backlog Management","SAFe Framework","Regulatory Compliance",{"id":277,"slug":278,"title":279,"raw_title":188,"is_featured":189,"company":280,"raw_hiringOrganization_logo_url":188,"processed_city_gmaps":283,"processed_country_iso_code_gmaps":285,"processed_home_office":286,"processed_salary_min":287,"processed_salary_max":288,"processed_salary_currency":174,"processed_salary_source":200,"processed_working_hours":289,"processed_employment_types":19,"processed_it_skills":290,"processed_it_skills_labels":291,"processed_job_expertise_skills":295,"processed_job_expertise_skills_labels":296,"max_cpc":13,"actual_cpc":13},80935,"associate-director-voice-services-brown-brown-inc","Associate Director, Voice Services",{"name":281,"slug":282,"logo_url":188},"Brown & Brown, Inc","brown-brown-inc",[284],"Plano",[229],"onsite",150000,200000,[181],{"apis":33,"five9":102,"genesys":102,"ringcentral":102,"analytics platforms":33,"microsoft teams voice":102,"workflow automation tools":33},[138,141,292,168,241,293,294],"RingCentral","Workflow Automation Tools","Analytics Platforms",{"voice services":102,"soc 2 compliance":102,"vendor management":102,"pci-dss compliance":102,"ccaas architectures":33,"ucaas architectures":33,"unified communications":102,"contact center technologies":102,"enterprise-scale deployments":102,"ai-driven contact center solutions":102,"workforce engagement management (wem)":33},[97,25,55,297,298,299,39,300,301,302,303],"AI-driven Contact Center Solutions","PCI-DSS Compliance","SOC 2 Compliance","Enterprise-scale Deployments","CCaaS Architectures","UCaaS Architectures","Workforce Engagement Management (WEM)",{"id":305,"slug":306,"title":307,"raw_title":188,"is_featured":189,"company":308,"raw_hiringOrganization_logo_url":188,"processed_city_gmaps":312,"processed_country_iso_code_gmaps":314,"processed_home_office":197,"processed_salary_min":316,"processed_salary_max":266,"processed_salary_currency":176,"processed_salary_source":200,"processed_working_hours":317,"processed_employment_types":19,"processed_it_skills":318,"processed_it_skills_labels":319,"processed_job_expertise_skills":325,"processed_job_expertise_skills_labels":326,"max_cpc":13,"actual_cpc":13},81562,"mx-contact-center-operations-engineer-allianz-insurance","MX Contact Center Operations Engineer",{"name":309,"slug":310,"logo_url":311},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",[313],"Mexico",[315],"MX",60000,[181],{"sql":43,"java":43,"servicenow":33,"cloud platforms":33,"microsoft teams":33,"conversational ai":43,"natural language processing":43},[320,321,322,129,323,324,144],"ServiceNow","Microsoft Teams","Java","Natural Language Processing","Conversational AI",{"itil processes":102,"sla management":102,"imac activities":102,"system upgrades":33,"patch management":33,"change management":102,"telephony systems":102,"training delivery":33,"lan\u002Fwan networking":33,"problem management":102,"project management":33,"incident management":102,"release deployments":33,"testing methodologies":33,"disaster recovery planning":33,"contact center technologies":102,"business continuity planning":33},[25,327,328,329,330,331,332,333,334,67,248,335,336,337,338,339,340],"ITIL Processes","Incident Management","Problem Management","Change Management","SLA Management","IMAC Activities","Telephony Systems","LAN\u002FWAN Networking","Business Continuity Planning","Disaster Recovery Planning","Patch Management","System Upgrades","Release Deployments","Training Delivery",{"id":342,"slug":343,"title":344,"raw_title":188,"is_featured":189,"company":345,"raw_hiringOrganization_logo_url":188,"processed_city_gmaps":348,"processed_country_iso_code_gmaps":350,"processed_home_office":286,"processed_salary_min":266,"processed_salary_max":352,"processed_salary_currency":178,"processed_salary_source":200,"processed_working_hours":353,"processed_employment_types":19,"processed_it_skills":354,"processed_it_skills_labels":355,"processed_job_expertise_skills":363,"processed_job_expertise_skills_labels":364,"max_cpc":13,"actual_cpc":13},68270,"unified-communications-lead-6255-uob-innovation-hub-2-sdn-bhd","Unified Communications Lead",{"name":346,"slug":347,"logo_url":188},"UOB Innovation Hub 2 Sdn Bhd","uob-innovation-hub-2-sdn-bhd",[349],"Kuala Lumpur",[351],"MY",130000,[181],{"nice":33,"verint":33,"sip trunking":102,"direct routing":102,"voice gateways":102,"cisco uccx\u002Fucce":102,"microsoft teams voice":102,"cisco unity connection":102,"session border controllers (sbcs)":102,"cisco unified communications manager (cucm)":102},[356,357,358,359,360,361,168,362,237,150],"Cisco Unified Communications Manager (CUCM)","Cisco Unity Connection","Cisco UCCX\u002FUCCE","SIP Trunking","Session Border Controllers (SBCs)","Voice Gateways","Direct Routing",{"capacity planning":102,"disaster recovery":102,"high availability":102,"vendor management":102,"unified communications":102,"telephony infrastructure":102,"contact center technologies":102},[55,25,365,39,366,367,368],"Telephony Infrastructure","Disaster Recovery","Capacity Planning","High Availability",{"id":370,"slug":371,"title":372,"raw_title":188,"is_featured":189,"company":373,"raw_hiringOrganization_logo_url":188,"processed_city_gmaps":374,"processed_country_iso_code_gmaps":375,"processed_home_office":286,"processed_salary_min":266,"processed_salary_max":352,"processed_salary_currency":174,"processed_salary_source":200,"processed_working_hours":376,"processed_employment_types":19,"processed_it_skills":377,"processed_it_skills_labels":378,"processed_job_expertise_skills":381,"processed_job_expertise_skills_labels":382,"max_cpc":13,"actual_cpc":13},67203,"lead-software-engineer-aws-hartford-global-services-private-limited","Lead Software Engineer - AWS",{"name":191,"slug":192,"logo_url":188},[194],[196],[181],{"aws":102,"git":33,"jira":33,"kafka":43,"rally":33,"python":102,"splunk":33,"jenkins":33,"sns\u002Fsqs":33,"terraform":33,"cloudwatch":33,"cloudformation":33},[204,117,108,165,120,209,156,379,380,111,159,147],"SNS\u002FSQS","CloudWatch",{"ci\u002Fcd":102,"api design":33,"code review":33,"amazon connect":102,"ivr development":102,"test automation":33,"agile methodologies":102,"root cause analysis":33,"serverless computing":102,"telephony integration":102,"infrastructure as code":33,"event-driven architecture":33,"microservices architecture":33,"contact center technologies":102},[25,171,383,58,28,384,385,61,216,386,387,64,36,215],"IVR Development","CI\u002FCD","Microservices Architecture","Root Cause Analysis","Code Review",{"id":389,"slug":390,"title":391,"raw_title":188,"is_featured":189,"company":392,"raw_hiringOrganization_logo_url":188,"processed_city_gmaps":393,"processed_country_iso_code_gmaps":395,"processed_home_office":197,"processed_salary_min":316,"processed_salary_max":397,"processed_salary_currency":176,"processed_salary_source":200,"processed_working_hours":398,"processed_employment_types":19,"processed_it_skills":399,"processed_it_skills_labels":400,"processed_job_expertise_skills":406,"processed_job_expertise_skills_labels":407,"max_cpc":13,"actual_cpc":13},41891,"technical-business-analyst-mfd-allianz-insurance","Technical Business Analyst (m\u002Ff\u002Fd)",{"name":309,"slug":310,"logo_url":311},[394],"Barcelona",[396],"ES",85000,[181],{"aws":13,"sql":13,"azure":13,"verint":13,"genesys":13,"scripting":13,"data analysis":33,"data workflows":13,"api\u002Fintegrations":43},[401,402,150,141,204,403,404,129,405],"Data Analysis","API\u002FIntegrations","Azure","Scripting","Data Workflows",{"ivr":43,"dora":13,"iso27k":13,"routing":43,"testing":43,"telephony":43,"cloud ccaas":43,"business analysis":102,"vendor management":43,"agile methodologies":33,"process improvement":33,"security assessments":13,"workforce management":43,"implementation planning":43,"compliance documentation":43,"contact center technologies":33,"technical requirements translation":102},[408,79,25,91,409,410,411,412,28,39,413,414,415,416,417,418,419],"Business Analysis","Routing","IVR","Telephony","Cloud CCaaS","Testing","Implementation Planning","Process Improvement","Compliance Documentation","DORA","Security Assessments","ISO27K",{"id":421,"slug":422,"title":423,"raw_title":188,"is_featured":189,"company":424,"raw_hiringOrganization_logo_url":188,"processed_city_gmaps":425,"processed_country_iso_code_gmaps":426,"processed_home_office":286,"processed_salary_min":198,"processed_salary_max":199,"processed_salary_currency":174,"processed_salary_source":200,"processed_working_hours":427,"processed_employment_types":19,"processed_it_skills":428,"processed_it_skills_labels":429,"processed_job_expertise_skills":435,"processed_job_expertise_skills_labels":436,"max_cpc":13,"actual_cpc":442},67194,"amazon-connect-developer-hartford-global-services-private-limited","Amazon Connect Developer",{"name":191,"slug":192,"logo_url":188},[194],[196],[181],{"s3":102,"aws":102,"git":33,"iam":102,"rds":102,"jira":33,"nice":33,"five9":33,"kafka":33,"rally":33,"lambda":102,"python":102,"splunk":33,"jenkins":33,"sns\u002Fsqs":33,"dynamodb":102,"terraform":33,"cloudwatch":33,"api gateway":102,"genesys cloud":33,"amazon connect":102,"cloudformation":33,"aws codepipeline":33},[117,204,162,206,430,431,432,433,108,212,165,120,209,156,379,380,111,171,434,237,138,159,147],"DynamoDB","S3","RDS","IAM","Genesys Cloud",{"sdlc":102,"ci\u002Fcd":102,"observability":33,"ivr development":102,"agile methodologies":102,"telephony integration":102,"infrastructure as code":33,"omni-channel solutions":102,"ai-assisted development":33,"event-driven architecture":33,"contact center technologies":102},[25,383,58,437,384,28,438,439,440,215,441],"Omni-channel Solutions","SDLC","Event-driven Architecture","Observability","AI-assisted Development",0.5,{"total":444,"jobs":445},0,[]]