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In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer’s vehicle fleet or an individual customers car. Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams\u002Fother areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing. Please note: - This role is based full time on site - The successful candidate will be required to work in the Newport Pagnell office for the first 6 months, and after this time you will move to working in the Milton Keynes office Responsibilities: Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI’s Answering calls received and dealing with enquiries in a timely and efficient manner Ensuring that accurate records are maintained using a combination of fleet systems Carrying out a variety of fleet operational activities Producing reports and management information Managing customer enquiries Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents) Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI’s are on track Attending of court to sign statutory declarations or supporting of justice summons Updating and maintaining client contacts for appropriate processes Preparation of invoices and paperwork Assisting with the drafting and implementation of effective policies and processes regarding fleet operations Sending and maintaining monthly reporting requirements adhering to KPI’s Updating and maintain spreadsheets Assisting with the processing of payments Assisting our Third-Party supplier with the arrangement of the collection of the vehicle Preparing end of contract billing We’re looking for people who have: Previous collections experience (preferred not essential) Customer services experience Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome An understanding of the importance of discretion\u002Fprofessionalism when dealing with sensitive financial matters A confident telephone manner Attention to detail as well as sound numeracy skills Ability to work under pressure Confidence in decision making Computer Literacy\u002FMS office skills (including Outlook\u002FExcel\u002FWord etc) A persuasive, persistent and self-motivated attitude We have a range of benefits available which include: Competitive salary of £26,000 (dependent on skills & experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this post are 09:00-17:00 across Monday to Friday The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":100,"slug":101,"title":102,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":103},43852,"scuk-regulatory-legal-counsel-12-month-ftc-scu-santander-consumer-uk-plc","SCUK Regulatory Legal Counsel (12 Month FTC)","SCUK Regulatory Legal Counsel (12 Month FTC) Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We are pleased to share that we are looking for a Regulatory Legal Counsel to join us on a 12 month Fixed Term Contract, providing support to the Head of Legal. The role will require you to provide accurate and timely legal, regulatory and corporate governance advice to all areas of the business and ensure that strategic and business objectives are delivered with legal risks monitored and controlled. As part of this important role, you will ensure compliance with legal and regulatory requirements with a ‘Think Customer’ approach. You will anticipate, review and implement new legislative requirements affecting SCUK, and ensure legal risk management remains a priority within the business. The role will also require the provision of support on corporate\u002Finternal governance matters, the review of commercial agreements and the general operation of the internal legal function. Please note: this is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered Due to the urgency of the role and the vetting requirements, we can only consider candidates that are immediately available with no notice period Responsibilities will include: Acting as a point of contact for the business on legal matters and provide advice Reviewing relevant laws and regulation and actively collaborate with other functions and stakeholders on the timely implementation of requirements or changes Advice on interpretation and impact of relevant laws\u002Fregulation affecting the Company Drafting\u002Freviewing commercial contracts, partner arrangements, supplier agreements, and other documentation (from inception) and transact accordingly in a legally compliant manner in accordance with Company policies and business requirements and keep appropriate records Assist in regulatory landscape horizon scanning. Assist the Head of Legal in running and delivery of legal projects Provide support to project initiatives and programmes, including reviewing requirements documentation and making recommendations from a legal advisory perspective Raise the profile of legal services and risk management within the business by utilising various channels Attend meetings \u002F industry forums as directed by the Head of Legal Manage and coordinate relevant external legal support Dealing with\u002Fescalating identified risks in relation to SCUK risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework Assist the Head of Legal, the Legal & Compliance Director & Compliance team in ensuring effective governance is in place, such as reviewing and drafting policies, procedures, committee terms of references, drafting relevant committee documents and minutes Assist the Head of Legal, the Legal & Compliance Director or the Compliance team with any relevant corporate\u002Finternal governance matters We’re looking for someone who: Is a UK Qualified Lawyer with substantial relevant experience working for an in-house legal department of a large organisation or law firm Has experience in reviewing and drafting commercial contracts including procurement, supplier and intermediary relationships Has experience advising on legal compliance matters including GDPR, competition, anti-bribery and corruption, sanctions and money laundering regulations Has the ability to analyse, evaluate and communicate issues Has digital and ecommerce legal and regulatory knowledge\u002Fexperience Has excellent verbal and written communication skills with the ability to build relationships internally (including senior stakeholders) as well as externally Has well-developed report writing and I.T. skill We have a range of benefits available which include: A competitive salary of circa £80,000 (dependent on skills & experience) 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The working hours for this role are 09:00-17:00, across Monday - Friday Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":105,"slug":106,"title":107,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":108},43853,"scuk-contact-centre-team-leader-12-month-ftc-scu-santander-consumer-uk-plc","SCUK Contact Centre Team Leader (12 Month FTC)","SCUK Contact Centre Team Leader (12 Month FTC) Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the UK. SCUK are pleased to share we have an excellent opportunity for a Contact Centre Team Leader to join our team on a 12 Month Fixed Term Contract. In this rewarding role you will be responsible for the daily management of a team of 12-15 employees, providing them with direction and guidance, and ensure they are set individual and team goals to ensure an excellent customer journey and that SLA’s are met. You will also ensure team members are continuously developing through coaching, mentoring and training, review performance evaluations through quality checks, resolve escalated customer issues and conduct recruitment. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Service Levels Agreements – Proactive resolution to problems that may impact service levels, whilst ensuring the quality of service is not sacrificed to achieve. Managing resources with flexibility to adjust depending on the priorities Compliance – A sound knowledge in line with corporate governance and regulators Quality Assurance and Control – To ensure quality of work produced by team is at a high standard Managing People – To recruit, lead, develop, coach and manage a team to ensure that the people are both skilled and motivated to deliver performance and collate monthly results and deliver to team members in a one to one meetings. To act as point of reference for team colleagues Motivational – Ensuring people are both skilled and motivated to deliver high performance Continuous Improvement – To involve the team in the development of ideas which improve business performance and establish best practices Projects – To complete ad hoc tasks\u002Fprojects as requested by Team Manager Risk – Dealing with\u002Fescalating identified risks in relation to SCUK risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework What we’re looking for someone who: Has previous management, coaching or supervisory experience Substantial customer service experience Has their own initiative to resolve complex queries Strong Microsoft Office skills (i.e. Word, Excel & Outlook) Has a positive, enthusiastic outlook and is receptive to change Has excellent planning and organisation skills, thus the ability to work to tight deadlines Possesses strong interpersonal skills Has previous Contact Centre experience (desirable – not essential) We have a range of benefits available which include: Competitive salary of £35,000 - £38,000 (dependent on skills & experience) 27 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Training: You will be required to work full time in the office for the first 3 months, after that time hybrid working will be available (as per your line managers discretion) Other things you need to know: The working hours for the role are 35 hours per week across the below shift pattern: Week 1 – 08:00-15:00 & Saturday 09:00-14:00 Week 2 – 09:00-17:00 Week 3 – 10:00-18:00 Week 4 – 08:00-16:00 Week 5 – 09:00-17:00 Week 6 – 10:00-18:00 You will also be required to work 2 bank holidays a year. Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":110,"slug":111,"title":112,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":113},43854,"scuk-customer-service-advisor-scu-santander-consumer-uk-plc-3","SCUK Customer Service Advisor","SCUK Customer Service Advisor Country: United Kingdom Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first 6 months (fully remote workers will not be considered). In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time. ***Please note, all new starters are subject to our background vetting checks that take up to 4 weeks. Interviews will be taking place at the SCUK Redhill office across July and August and the starting date will be in October. *** Please note that the closing date for this advert is end of day, Monday 13th July 2026. Day-to-day, you’ll: Answer a high volume of calls and interacting with customers over live chat and email Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call Investigate customer queries, raising with relevant parties and escalating where needed Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA) Liaise closely with other teams to advocate on behalf of customers Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible Be a digital communications expert, assisting customers digitally using their own device What will make you stand out? Excellent customer service experience Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career Passion and dedication to deliver fantastic service and get the best outcome every time Excellent communication skills with the ability to work effectively as part of a team Ability to maintain high levels of accuracy whilst working to tight timeframes Things you need to know: The department operates between the hours of 8am and 6pm and you will be required to work across the below shift pattern: Week 1 – 08:00-15:00 (1-hour unpaid break) & Saturday 09:00-14:00 Week 2 – 09:00-17:00 (1-hour unpaid break) Week 3 – 10:00-18:00 (1-hour unpaid break) Week 4 – 08:00-16:00 (1-hour unpaid break) Week 5 – 09:00-17:00 (1-hour unpaid break) Week 6 – 10:00-18:00 (1-hour unpaid break) These hours equate to an average of a 35-hour week, across a 4-week period. Please note there is also a requirement to work 2 bank holidays per year We have a range of benefits available which include: Competitive salary of £27,138 per annum 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts Location & Training: Full training for this role will be provided on site at our Redhill office for the first 6 months. After this time, hybrid working will be available (with a minimum of 3 days a week in the office) as per the line managers discretion and dependant on the individuals work performance. Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":115,"slug":116,"title":117,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":118},36497,"scuk-dealer-contact-centre-amp-funding-advisor-12-month-ftc-scu-santander-consumer-uk-plc","SCUK Dealer Contact Centre & Funding Advisor (12 month FTC)","SCUK Dealer Contact Centre & Funding Advisor (12 month FTC) Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and is one of the UK’s Leading Motor Finance companies providing finance to a network of dealerships throughout the UK. We are currently looking for a Dealer Contact Centre & Funding Advisor to join our New Business team in a hybrid role (working 3 days a week in the office), on a 12 month fixed term contract basis. In this role you will be responsible for ensuring telephone calls from Motor Dealers\u002Fbrokers are answered professionally, transferring inbound calls to the appropriate teams across operational areas and processing finance applications proposed within delegated mandate authority. You will ensure inbound calls are answered within agreed Service Level Agreements (SLA’s), that all Regulatory and Compliance requirements are adhered to and that Consumer Duty principals are always maintained. You will also; respond to queries via email, ensuring signed\u002Fcompleted documentation from our introducers is paid out and ensure the GI error queue is worked within its SLA. We have a range of benefits available which include: Competitive salary circa. £27,000 (dependent on experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Responsibilities will include: Handling inbound telephone queries from supporting dealers and internal sales staff Processing Funding documents by checking all funding documentation is received and meets Regulatory and Legal requirements Identifying potential fraudulent proofs and false identities & liaising with the Fraud\u002FFinancial Crime team Providing appropriate advice to resolve dealer queries or requests verbally and in writing Liaising with field-based Sales staff, Dealers and other business areas Managing all incoming post and department mailbox within SLA Managing all Generic Interface errors within SLA Supporting the Leisure & Specialist Funding & DCC team Working deals for Ltd Companies and Business Partnerships Working the Funding Online referral queue to resolve problems and enable the deal to be funded Identifying Vulnerable customers via dealer partners Adhering to all Compliance & Regulatory controls including GDPR Dealing with or escalate any identified risks in relation to SCUK risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework We’re looking for someone who: Has excellent communication skills and an excellent telephone manner Is a proactive team player and able to work on their own initiative Is self-motivated and enthusiastic Has strong computer literacy and numeracy skills Has a decisive and inquisitive manner Has the ability to work under pressure and to tight deadlines Has Call\u002FContact centre\u002Ftelephone-based experience (desirable but not essential) Strong influencing and negotiating skills (desirable but not essential) Other things you need to know: The hours of work will be 35 hours per week, Monday to Friday 9-5 with one late shift 11-7 in 4 and 1 weekend in 4 with lieu days Thursday and Friday the following week. You will also be required to work 2 bank holidays a year. This role is a hybrid role requiring a minimum of 3 days in the office, but the first 6 months will require full time onsite training in the office. Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":68,"slug":69,"title":70,"location":71,"raw_job_location_address_addressLocality":120,"raw_hiringOrganization_logo_url":71,"raw_description":121},"Home Base - National","SCUK Regional Finance Development Manager - Motorcycles, Midlands Country: United Kingdom Why apply for this role? The Regional Finance Development Manager is responsible for the management of Retail and Wholesale revenues, within their appointed region, with the aim of exceeding performance, quality and service-related objectives. Reporting directly to the Senior Sales Partner, the successful candidate will be responsible for the management of trading relationships, primarily with motorcycle retailers, either as an OEM finance partner, or on a non-franchise basis. Where required this will involve working closely with our manufacturer partners to secure mutual objectives. The ideal candidate should reside in the given territory. The successful candidate will be allocated a company car to carry out their duties. Consequently, the successful candidate must hold a full UK driving licence and full UK motorcycle licence. What you’ll be doing Sales & Account Management Ensure retailer loyalty is maintained, with recommended strategies developed to maximise sales volumes through increased finance penetration Be proactive in developing the finance performance of retailers within your assigned region Manage prospecting \u002F renewals activity within the region Develop consultative, valued and successful relationships at all levels within retailers Lead and support development of a sales business plan for all assigned supporting businesses Assist the risk team to manage the company's exposure via close monitoring of retailer performance Margin & Profit Management Conduct regular detailed oversight and performance reviews with relevant management teams as required, analysing performance to identify best practice, initiate process improvements, increase sales and profitability, whilst managing regulatory oversight and compliance across the retailer. Support line management in job specific project work as required Negotiate retailer terms packages and related objectives as required Dealer Sales Skills Management Provide coaching to retailer sales teams and management to help improve related sales performance Implement Finance driven trade cycle management processes within each retailer Identify key development areas and engage the wider resources of Santander to support. Key Relationships: Liaise with our manufacturer partner Area Managers to jointly develop network relationships Monitor retailer stock profile and provide finance-based solutions to drive stock turn and sales Participate in presentations and negotiations as required Liaise with the Risk Department to assist in the preparation of wholesale credit submissions Conduct Risk: Ensure that supporting retailer partners are promoting and selling finance compliantly within regulatory guidelines determined by the Financial Conduct Authority Deal with or escalate any identified risks in relation to Santander Consumer risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework What we’re looking for Proven experience of working in a sales and targets environment within the Motor Finance Industry Excellent and proven track record of achieving sales targets Previous experience within the leisure industry (motorcycle, recreational\u002Futility vehicle, watercraft) either as a successful Sales Executive and\u002For finance specialist An in-depth knowledge of retail finance and associated products Excellent interpersonal and customer care skills Strong relationship management skills Proven ability to communicate via different methods at all levels Strong numerical, presentation and influencing skills Sound knowledge of distribution channels and consumer legislation The successful candidate will live in or be prepared to move to the specified region Experience of a controlled sales process within a dealership environment Coaching or training experience Thorough understanding of relevant regulatory requirements e.g. FCA, Finance Awareness and knowledge of external marketplace; organisational structures, products etc. Possess first class written and verbal communication skills and ability to effectively communicate with and present to both internal and external stakeholders across all levels of the business. Must be an excellent team player with the ability to establish strong working relationships with stakeholders, colleagues and business partners What we offer We have a range of benefits available which include: • Competitive salary of £55k-£60k dependent on experience • 27 days holiday per annum, plus bank holidays. • Pension contribution. Minimum 3% with an employer matched contribution. • Corporate rates for private medical insurance and other insurance products • Employee assistant programme • Enhanced family friendly policies • Sharesave scheme • Discounts on high street brands • Local retail discounts • Company Car Other things you need to know At Santander Consumer, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander Consumer, and we will provide you with knowledge to help you manage risks in your role. About Santander Consumer Finance Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. SCUK has a number of joint venture arrangements with key manufacturers and also trades on behalf of a number of manufacturers including KTM, Yamaha, Triumph, Piaggio Group and MG. At SCUK we encourage our people to have the Right Attitude in order to get the Right Outcome for our customers, dealer partners, internal and external stakeholders. Our company culture is the vehicle that steers us in the right direction to achieve this through 9 corporate behaviours which help create an environment that is Simple, Personal and Fair for our colleagues and customers. Equal Opportunities Santander Consumer Finance are an equal opportunities employer. Our customers come from a wide range of backgrounds, and so do our people. By reflecting and celebrating diversity in our workforce, we’ve created an inclusive culture, which adds real value to our business. When we talk about diversity, we’re not just paying lip service. It’s too important. Everyone here is selected, promoted, and treated on their aptitude and skills to do the job, irrespective of their gender, age, disability, race, religion & belief, or sexual orientation. It’s a culture where everyone counts, in which the diverse range of backgrounds and perspectives makes us stronger and helps us retain talented people and develop them to their full potential. What are the next steps If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. If you have any questions, please don’t hesitate to ask us at: recruitment@santanderconsumer.co.uk The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.",{"id":123,"slug":124,"title":125,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":126},21939,"scuk-collections-amp-dispute-specialist-12-month-ftc-scu-santander-consumer-uk-plc","SCUK Collections & Dispute Specialist (12 month FTC)","SCUK Collections & Dispute Specialist (12 month FTC) Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for several passionate and friendly Collection & Dispute Specialist’s to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract. For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too, and working in your team you will deal with a variety of inbound and outbound calls from customers who are experiencing financial difficulty, rental arrears, end of contract charges and late and legal arrears activity. You will work with customers to find appropriate solutions for their circumstances ensuring good customer outcomes are at the heart of all decisions being made, as well as undertaking collections activity on secured personal and business contract hire arrears which may be throughout various stages of arrears such as one rental past due, end of contract charges and all the way through to late arrears and legal activity. Please note this role is a hybrid role with at least 3 days a week in the Newport Pagnell office for the first 6 months, after this time you will move to working in the Milton Keynes office. Responsibilities: To receive incoming and make outbound calls to Customers in arrears via our automated & manual dialling system Negotiate affordable payment plans with customers that are acceptable to both Santander Consumer Finance and the customer ensuring the best customer outcomes as defined by CONC, whilst adhering to pre-defined and prescriptive mandates. Be persuasive, tenacious, and self-motivated Use negotiation and persuasion skills to gain customer commitment Administer and maintain customer agreements Be aware of latest legislation and enforcement developments to offer best advice to assist customer decision making process Liaise with external customers and third-party suppliers to resolve complex queries. Trace and locate missing customers Prepare documentation for Police compounds and the litigation process Updating system records accordingly ensuring data is accurate and factual Handling each call in a professional telephone manner and can show empathy and sympathy as required Remaining empathic, calm, and acting in a professional, respectful and ethical manner, and have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case Demonstrate tact, discretion, and composure under pressure Identifying and reporting on vulnerability as dictated by individual circumstances Comply with prescribed regulatory and company policies Dealing with or escalating any identified risks in relation to Santander Consumer risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework Protecting and enhancing customer and company interests Awareness of latest legislation and enforcement Ensure complaints are managed in line with TCF and FCA regulation considerations We’re looking for people who have: Previous collections experience (preferred but not essential) Customer service experience Strong negotiation skills, and understanding of the importance of discretion and professionalism when dealing with sensitive financial matters Confident telephone manner Attention to detail Ability to work under pressure Confidence in decision making Computer Literacy and keyboard skills Sound numeracy skills. Ability to work under pressure Tenacity when negotiating for a pre-determined outcome. Persuasive, persistent and self-motivated We have a range of benefits available which include: Competitive salary of £25,000 - £28,000 (dependent on skills & experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this post are 09:00-17:00 across Monday to Friday The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered) You will be required to work full time in the office during your training period until you are at the required standard to start working on a hybrid basis (this will be line managers discretion) Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":128,"slug":129,"title":130,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":131},21940,"scuk-customer-experience-executive-12-month-ftc-scu-santander-consumer-uk-plc","SCUK Customer Experience Executive (12 month FTC)","SCUK Customer Experience Executive (12 month FTC) Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for several passionate and friendly Customer Experience Executive’s to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract. In this rewarding role you will be answering and responding to customer queries and complaints received through various inbound contact methods including telephone calls, emails, live chats and postal enquires. You will clearly communicate with customers by explaining procedures and managing expectations, providing information whilst taking ownership of issues raised and following through to completion, amending details identified during interactions, and verifying information whilst ensuring compliance with GDPR and Data Protection Act. You will also investigate various complaints by liaising with internal departments, external parties and reviewing pieces of evidence ensuring a suitable resolution is achieved. Please note this role is a hybrid role with at least 3 days a week in the Newport Pagnell office for the first 6 months, after this time you will move to working in the Milton Keynes office. Responsibilities: To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels Ensure each communication is dealt with in a professional manner and have the ability to show empathy and sympathy as required Respond to customer queries and complaints by various communication methods such as telephone, email, live chat or letter Clearly and accurately document your discussion and any actions due to be taken Ensure treating customers fairly is at the heart of every communication with customers Provide an exceptional level of service, adapting to different scenarios and challenges Making informed decisions collaboratively with customers to provide appropriate solutions Understand issues from the customer’s perspective, by asking pertinent questions to drive further understanding Gathering information from relevant departments and external parties Handle customer complaints via the SRC process within 3 days and identify resolutions that are fair to the customer and company where possible To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology. Adhere to company complaints policies & procedures To be able to multitask and be flexible within the tasks delegated on a daily basis To ensure all customer related data is accurately recorded and always factual in line with GDPR Investigate, log, resolve and response to customer or claims management company queries surrounding Credit Files and Data Subject Access requests within the regulatory time frame To show a positive attitude to all team members by being loyal and fully committed to team objectives To undertake all other tasks\u002Fresponsibilities as requested by the Line Manager Achieving monthly targets set by the leadership team Deal with\u002Fescalate identified risks in relation to risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework Acknowledging, drafting and sending out complaints promptly written and verbally Responding to complaints within set time limits, systematically and fairly Resolving customers’ queries within agreed authority Ensure complaints are managed in line with TCF and FCA regulation considerations We’re looking for people who have: Customer Service experience Their own initiative to resolve complex customer queries A positive, enthusiastic outlook and who are receptive to change Ability to work under pressure and to deadlines Planning and organising skills, and the ability to manage their own workload Excellent attention to detail Telephone & call handling skills Numeracy skills Good interpersonal skills, with a professional business manor Strong communication skills verbally and in writing Complaint handling experience (preferred but not essential) Contact Centre work experience (preferred but not essential) We have a range of benefits available which include: Competitive salary of £25,000 - £28,000 (dependent on skills & experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this post are 09:00-17:00 across Monday to Friday The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered) You will be required to work full time in the office during your training period until you are at the required standard to start working on a hybrid basis (this will be line managers discretion) Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":133,"slug":134,"title":135,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":136},22003,"scuk-commissions-analyst-12-month-ftc-scu-santander-consumer-uk-plc","SCUK Commissions Analyst (12 Month FTC)","SCUK Commissions Analyst (12 Month FTC) Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We are pleased to share that we are currently looking for a Commissions Analyst to join the Customer Operations Team on a 12-month Fixed Term Contract, working a minimum of 3 days a week in the Redhill office. Reporting to the Data Access and Commissions Oversight Manager, you will be responsible for developing and maintaining standardised automated processes compliant with data governance requirements across SCUK’s Operation, which is key to ensuring business as usual KPI’s can be measured by leadership teams and that ongoing change is supported by meaningful and analysed data. You will also be tasked with conducting regular, in-depth analysis of data to identify trends, forecast for the future and proactively identify areas for improvement ultimately supporting leadership teams to make informed decisions, and the continuous improvement of customer experience and service performance should be at the heart of day-to-day practice. Responsibilities will include: Personal: Managing and adapting in a busy, pressurised and frequently changing environment maintaining a confident and consistent approach Building effective strong working relationships with a wide range of stakeholders with ability to manage expectations\u002F mediate between stakeholders with competing priorities Communicating, presenting and influencing at all levels paired with excellent written and interpersonal communication skills Planning and organising own workload Proactive approach towards self-development and maintains commitment in working towards team and company objectives Data: Explaining complex formulas and ways of working to non-technical colleagues often foreseeing requirements prior to being requested (Regulatory changes\u002FMedia attention etc) Employs a “rapid response service” to take care of quick fire and simple business questions Directs and promotes a standardised approach to data best practices, to encourage greater coherency and robust assurance Defines, creates and maintains the data required for ad-hoc and regular reporting as well as dashboards needed for programme delivery and\u002For portfolio-level decision making Has a proven grasp of data structure and databases alongside a demonstrable understanding of Commercial Data Develop strong methodologies and clearly defined processes Handle large volumes of data using experience\u002Fknowledge of SAAS, SQL Server and Business Objects Promotes sound governance and works in line with control frameworks to ensure data is of the highest accuracy, traceable and streamlined, including creating and updating procedure guides to evidence how tools and reports function Regulation: Excellent understanding of regulatory requirements specifically surrounding Consumer Duty and GDPR ensuring solutions align to our commitment to set high standards in order to achieve good customer outcomes Deal with, or escalate identified risks in relation to SCUK UK risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework We’re looking for someone who has: Good analytical, problem solving and conceptual skills to develop methodologies\u002Fprocesses An enthusiastic and driven individual evidenced by a proven track record Strong, working knowledge of Microsoft Excel for data manipulation (Index, Match, VBA, complex formulas) Advanced knowledge database interrogation & programming skills (relational database, advance select queries, indexes, and constraints) Experience of implementing suitable control mechanisms to prevent occurrence or re-occurrence of data quality issues A strong understanding of data security and compliance standards to protect the integrity and confidentiality of data Technical Writing skills – with a natural skill to convey complex data findings to non-technical stakeholders in a clear and understandable manner (this must include Technical Writing ability to create accurate product and service documentation) Strong Attention to detail and impeccable time management Excellent communication skills with the ability to communicate with and present to both internal and external stakeholders across all levels Desirable skills, but not essential: Management Experience\u002FPrevious Project Management experience Previous experience using BI tools like Tableau, Power BI, or QlikView for data visualisation and analysis Demonstrates accountability and showcases sound ownership of reporting related activities. Experience with Power Query \u002F Power Automate Cloud\u002FSAAS services experience\u002Fqualification Experience with Python or equivalent Analytics experience\u002Fqualification We have a range of benefits available which include: Competitive salary of £36,000 - £38,000 (dependent on experience) 27 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The working hours for this role are 35 hours per week across 09:00-17:00 This is a hybrid role only, and remote workers will be not be considered Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":138,"slug":139,"title":112,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":140},22004,"scuk-customer-service-advisor-scu-santander-consumer-uk-plc","SCUK Customer Service Advisor Country: United Kingdom Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first 6 months (fully remote workers will not be considered). In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time. ***Please note, all new starters are subject to our background vetting checks that take up to 4 weeks, and the start date for the position will be 23rd March 2026. Interviews will be taking place at the SCUK Redhill office the weeks commencing 5th, 12th & 19th January.*** Day-to-day, you’ll: Answer a high volume of calls and interacting with customers over live chat and email Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call Investigate customer queries, raising with relevant parties and escalating where needed Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA) Liaise closely with other teams to advocate on behalf of customers Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible Be a digital communications expert, assisting customers digitally using their own device What will make you stand out? Excellent customer service experience Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career Passion and dedication to deliver fantastic service and get the best outcome every time Excellent communication skills with the ability to work effectively as part of a team Ability to maintain high levels of accuracy whilst working to tight timeframes Things you need to know: The department operates between the hours of 8am and 6pm and you will be required to work across the below shift pattern: Week 1 – 08:00-15:00 (1-hour unpaid break) & Saturday 09:00-14:00 Week 2 – 09:00-17:00 (1-hour unpaid break) Week 3 – 10:00-18:00 (1-hour unpaid break) Week 4 – 08:00-16:00 (1-hour unpaid break) Week 5 – 09:00-17:00 (1-hour unpaid break) Week 6 – 10:00-18:00 (1-hour unpaid break) These hours equate to an average of a 35-hour week, across a 4-week period. Please note there is also a requirement to work 2 bank holidays per year We have a range of benefits available which include: Competitive salary of £26,161 per annum 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts Location & Training: Full training for this role will be provided on site at our Redhill office for the first 6 months. After this time, hybrid working will be available (with a minimum of 3 days a week in the office) as per the line managers discretion and dependant on the individuals work performance. Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":142,"slug":143,"title":144,"location":71,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":71,"raw_description":146},63994,"scuk-vehicle-reallocation-amp-logistics-coordinator-santander-consumer-uk-plc","SCUK Vehicle Reallocation & Logistics Coordinator","Unity Place - Milton Keynes","SCUK Vehicle Reallocation & Logistics Coordinator Country: United Kingdom Santander Consumer Finance (SCUK) is one of the UK’s Leading Motor Finance companies and we are currently looking for an enthusiastic Vehicle Reallocation & Logistics Coordinator to join our business working in Wharley End Cranfield, 5 days per week in the office. The purpose of this role is to act as the central coordination point for vehicle reallocation and logistics activity, ensuring vehicles are progressed efficiently following inspection, prepared for their next stage, and moved in line with operational requirements, customer expectations, and agreed timescales. Please note the closing date for this role will be, end of day, Wednesday 9th September 2026. Responsibilities will include: Vehicle Reallocation Management - Ensure inspection outcomes are reviewed promptly and vehicles are progressed to the appropriate next stage. Maintain efficient vehicle turnaround times and accurate reallocation records. Logistics Planning and Coordination - Plan and coordinate vehicle movements, collections and deliveries in accordance with operational requirements and service level agreements. Vehicle Intake, Release and Dispatch Support - Ensure all incoming and outgoing vehicles are accurately recorded, documented and processed through operational systems. Repair Tracking and Exception Management - Coordinate repair bookings, monitor completion dates, track progress and escalate delays that may impact service delivery or turnaround times. System Accuracy and Record Maintenance - Maintain accurate records of vehicle movements, repairs, inspections and reallocations within internal systems. Vehicle Status Monitoring - Maintain visibility of vehicle status, inspection outcomes, repair requirements and logistics schedules, ensuring timely progression and issue resolution. Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: Experience within fleet management, vehicle logistics, transport coordination or automotive operations is desirable Strong organisational and planning skills. Ability to manage multiple priorities simultaneously. Experience coordinating vehicle inspections, repairs and supplier activities is desirable Vehicle Logistics Coordination experience Vehicle Reallocation Management experience Vehicle Inspection Process experience Repair & Maintenance Coordination experience Fleet, Transport & Vehicle Management Systems experience We have a range of benefits available which include: Competitive salary of £25k - £29k per annum 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this role are 09:00-17:00 across Monday to Friday Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":148,"slug":149,"title":150,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":151},25220,"scuk-commercial-legal-counsel-scu-santander-consumer-uk-plc","SCUK Commercial Legal Counsel","SCUK Commercial Legal Counsel Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We are pleased to share that we are looking for a Commercial Legal Counsel to join us on a permanent basis providing support to the Head of Legal. The role will require you to provide accurate and timely legal, regulatory and corporate governance advice to all areas of the business and ensure that strategic and business objectives are delivered with legal risks monitored and controlled. As part of this important role, you will ensure compliance with legal and regulatory requirements with a ‘Think Customer’ approach. You will anticipate, review and implement new legislative requirements affecting SCUK, and ensure legal risk management remains a priority within the business. The role will also require the provision of support on corporate\u002Finternal governance matters, the review of commercial agreements and the general operation of the internal legal function. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Acting as a point of contact for the business on legal matters and provide advice Reviewing relevant laws and regulation and actively collaborate with other functions and stakeholders on the timely implementation of requirements or changes Advice on interpretation and impact of relevant laws\u002Fregulation affecting the Company Drafting\u002Freviewing commercial contracts, partner arrangements, supplier agreements, and other documentation (from inception) and transact accordingly in a legally compliant manner in accordance with Company policies and business requirements and keep appropriate records Assist in regulatory landscape horizon scanning. Assist the Head of Legal in running and delivery of legal projects Provide support to project initiatives and programmes, including reviewing requirements documentation and making recommendations from a legal advisory perspective Raise the profile of legal services and risk management within the business by utilising various channels Attend meetings \u002F industry forums as directed by the Head of Legal Manage and coordinate relevant external legal support Dealing with\u002Fescalating identified risks in relation to SCUK risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework Assist the Head of Legal, the Legal & Compliance Director & Compliance team in ensuring effective governance is in place, such as reviewing and drafting policies, procedures, committee terms of references, drafting relevant committee documents and minutes Assist the Head of Legal, the Legal & Compliance Director or the Compliance team with any relevant corporate\u002Finternal governance matters We’re looking for someone who: Is a UK Qualified Solicitor\u002FBarrister\u002FAttorney\u002FFCILEX-2-5yrs PQE with relevant experience working for an in-house legal department of a large organisation or law firm Has experience in reviewing and drafting commercial contracts including procurement, supplier and intermediary relationships Has experience advising on legal compliance matters including GDPR, competition, anti-bribery and corruption, sanctions and money laundering regulations Has the ability to analyse, evaluate and communicate issues Has digital and ecommerce legal and regulatory knowledge\u002Fexperience Has excellent verbal and written communication skills with the ability to build relationships internally (including senior stakeholders) as well as externally Has well-developed report writing and I.T. skills Has Corporate Governance experience We have a range of benefits available which include: A competitive salary of circa £80,000 (dependent on skills & experience) 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The working hours for this role are 09:00-17:00, across Monday - Friday Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":153,"slug":154,"title":155,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":156},25221,"scuk-economic-crime-compliance-manager-scu-santander-consumer-uk-plc","SCUK Economic Crime Compliance Manager","SCUK Economic Crime Compliance Manager Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for Economic Crime Compliance Manager. The purpose of this role is to deliver a first class Economic Crime Compliance function, ensuring the business operates in accordance with all applicable laws, rules and regulations whilst supporting the strategy and commercial aims of the business. Delivery of effective measures for prevention or identification, management and control of economic crime risks. Providing guidance to business on embedding and delivery of regulatory requirements. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Maintain awareness of proposed changes to Financial Crime and fraud laws and regulation, clarify and assess potential impact on SCUK and prepare briefings for ExCo as necessary. Represent SCUK on industry or regulatory forums to discuss developments and gain insight to inform of SCUK activity. Support the development and maintenance of compliant, customer-focussed policies and procedures through maintaining an up-to-date awareness of developments to European and UK legislation, drawing on direction and guidance by senior management as required; to ensure delivery of relevant parts of these policies. Manage implementation of all changes necessary arising from new law, regulation, rules, guidance, codes of conduct and industry best practice - in addition to policies imposed upon SCUK by our parent bank, Santander Consumer HQ and\u002For the wider Santander Group. Ensure that appropriate, relevant and up to date Economic Crime compliance training is delivered across the business, including mandatory online modules and face to face sessions. Maintain staff awareness of our regulatory obligations and compliance policies via use of various mediums. Support development of effective Financial Crime and fraud MI capabilities and feedback systems to ensure that appropriate key risk indicators are identified and monitored by the businesses in a timely manner. Liaise with internal departments to ensure Santander Consumer-wide reports accurately reflect the status of each function, escalating issues to senior management as and when appropriate. Analyse Financial Crime and fraud MI to ensure processes\u002Fprocedures operate in a compliant manner and are consistent with high-level policy. Where shortfalls exist, recommend strategies\u002Fplans for improvement and monitor action. Is pro-active in identifying financial crime and fraud risks (including associated reputational risks) and issues and supports the delivery of appropriate solutions to mitigate and\u002F or address these. Ensure senior management are promptly advised of any significant issues as they arise and assist in formulating action plans and preparation of any necessary notifications to regulators. Instigate projects or initiatives which close regulatory gaps and manage actions to address issues identified via in-house monitoring, Internal Audit reports or regulatory reviews. Review, research, develop and recommend systems, procedures and services to support continual improvement of quality assessments of compliance. Assess, establish and monitor the effectiveness of initiatives that will produce significant improvements in regulatory compliance across the business. Be the Compliance lead on Financial Crime and fraud related activities. Design, implement and embed controls relevant to risks identified and perform ongoing testing of the design and performance of controls to ensure they remain effective in managing financial crime and fraud risks. Represent the SCUK Compliance function at internal and external meetings, forums and committees as and when required. Ensure compliance with relevant Financial Crime and fraud policies and procedures and new regulatory requirements. Manage the performance and development of individual members of other functions within the wider department. Ensure own continual professional and personal development. Supporting the development and upskilling of more junior members. Owning and enhancing existing risk frameworks, becoming the SME for the business and ensuring alignment with wider internal and external frameworks. Taking the lead of key Financial Crime and fraud reports required by both internal and external audiences, coordinating with the relevant teams where necessary. Ensuring timely collation, production and publication of high-quality papers, minutes and tracking of actions. Being responsible for the preparation of producing reporting and papers for the Financial Crime Committee or other relevant committee. Leading and directing the Onboarding & Exits Sub-Committee and take responsibility for the production of relevant papers in a timely fashion. Support the implementation of the Strategic Blueprint and any strategic initiatives as communicated by SCUK; be an ambassador and role model the TEAMS behaviours. As a technical expert: Identify key Santander Consumer initiatives where subject matter expertise is required in order to be compliant, and ensure the business has access to appropriate advice as and when required. Act as a point of contact for technical guidance and policy interpretation, identifying those issues that cannot immediately be solved and escalating as appropriate. Regularly review industry publications and other external information and share knowledge (upward and downward) as appropriate. Risk: Deal with or escalate any identified risks in relation to Santander Consumer risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework. Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: Significant risk and compliance experience and be well versed in the area of financial services operations A strong commercial awareness and an ability to produce technical and policy output which is clear and practical Strong communicator\u002Finfluencer evidence of effective management of stakeholders up to Board Level Demonstrated experience in providing solutions to regulatory issues and taking ownership of resolution A detailed knowledge of regulatory and industry matters gained from UK finance or banking organisations People management – experience in leading and developing teams and individuals A sound understanding of risk controls, processes, measures and related MI\u002Freporting and the related technical knowledge. Sound knowledge of regulated and compliant environments and the control thereof. Has ideally worked within motor related financial services or as a minimum worked within a related services sector or within economic crime risk or compliance within a financial services firm. Is able to produce sound working documentation and presentations, including business case proposals and requirements, briefs and presentations. Has an appreciation of legal, regulatory and compliance issues relating to the use of customer data and is familiar with the principles encapsulated within ‘treating customers fairly’ and conduct risk. We have a range of benefits available which include: Competitive salary of £60k - £65k, dependent on experience 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":158,"slug":159,"title":160,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":161},25222,"scuk-financial-support-advisor-12-month-ftc-scu-santander-consumer-uk-plc","SCUK Financial Support Advisor 12 month FTC","SCUK Financial Support Advisor 12 month FTC Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too. This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties. You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader. This is a 12 month FTC. You will be required to work full time in the office for an initial 6 month period and hybrid working will be assessed after a successful 6 month probation. What you’ll be doing: Receiving incoming calls and making outbound calls to customers in arrears via our automated & manual dialling system Offering customers appropriate financial signposting, suitable and appropriate options, and guidance on their finance agreement Negotiating affordable payment plans with customers that are acceptable to both Santander Consumer Finance and the customer ensuring the best customer outcomes as defined by CONC, whilst adhering to pre-defined and prescriptive mandates Handling each call in a professional telephone manner and have the ability to show empathy and sympathy as required Taking ownership of queries and complaints Updating system records accordingly ensuring data is accurate and factual Administering and maintaining customer agreements Identifying and reporting on vulnerability escalating to Champions as dictated by individual circumstances Dealing with or escalating any identified risks in relation to Santander Consumer risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework Protecting and enhancing customer and company interests Being aware of latest legislation and enforcement developments to offer best advice to assist customer decision making process Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: A team player, whilst also being able to work autonomously Strong interpersonal skills and an excellent telephone manner Ability to work well under pressure and to tight deadlines Highly organised and possess strong planning skills Positive and enthusiastic approach Receptive to change Previous call centre or call handling experience is desirable Adequate computer literacy and numeracy skills Good verbal and written communication skills We have a range of benefits available which include: Competitive salary of £26,950 - £29,000 dependent on experience 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Enhanced family friendly policies Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts Other things you need to know: The team operates between the hours of 9am until 6pm therefore you will be required to work a 3 weekly shift pattern Monday - Friday between these hours. Please note: The team are currently working 9am to 5pm or 10am to 6pm. You will be given adequate notice if this changes. Equal Opportunities At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":163,"slug":164,"title":165,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":166},36245,"scf-hq-product-manager-embedded-finance-global-automotive-scu-santander-consumer-uk-plc","SCF HQ - Product Manager - Embedded Finance (Global Automotive)","SCF HQ - Product Manager - Embedded Finance (Global Automotive) Country: United Kingdom WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Openbank, we are building a global, digital-first Automotive platform, connecting customers, dealers, OEMs, and partners to deliver seamless financing and mobility solutions at scale. This is a unique opportunity to join a high-impact global team at the centre of our automotive transformation. You’ll play a critical role in shaping how finance is embedded directly into partner ecosystems, from dealer channels and OEM platforms to digital marketplaces and direct-to-consumer journeys. Working with some of our biggest and most important global partners, you will play a key role in owning and shaping the strategy, definition and delivery of embedded finance products that help our partners sell more vehicles, while creating brilliant customer experiences. This role is ideal for a product manager who thrives at the intersection of customer insight, commercial strategy, technology and delivery. The Job Role As Product Manager – Embedded Finance, you will own the end-to-end product lifecycle for key embedded finance proposition across our global automotive ecosystem. You’ll work closely with major OEMs, dealer and importer groups, and marketplace partners to understand their strategic priorities and customer journeys, translating these into scalable product solutions that can be built, launched and continuously optimised across multiple markets. This is not a role focused purely on gathering requirements. We’re looking for a true Product Manager who can shape what needs to be built, define the roadmap, drive prioritisation decisions and be accountable for successful delivery and commercial outcomes. What you’ll be doing Own product strategy and roadmap Define the product vision and roadmap for embedded finance capabilities across global automotive channels Identify opportunities through market insight, customer behaviour and partner strategy Translate business needs into clear product propositions, MVP scope and phased delivery plans Prioritise initiatives and make clear trade-off decisions based on customer value, technical feasibility and commercial impact Lead the exploration of how we can harness the opportunities of agentic AI, using intelligent automation to transform customer and partner journeys, while maximising the discoverability and lead generation across AI channels. Shape and deliver solutions Lead discovery and solution design with engineering, data, operations, risk and commercial teams Define what needs to be built to solve real customer and partner problems Own product requirements, backlog priorities and delivery milestones Be accountable for successful launch of product capabilities into production Ensure solutions are scalable, modular and adaptable across global and local market needs Drive delivery outcomes from concept through launch and post-release iteration Build strategic partner relationships Build strong working relationships with global OEMs, dealer groups, importer networks and marketplaces Develop a deep understanding of partner strategies, priorities and growth plans Collaborate with commercial and account teams to shape joint propositions and initiatives Build trusted relationships with senior stakeholders internally and externally Optimise performance and outcomes Use data and analytics to drive product performance and commercial outcomes Monitor funnel performance, conversion, approval rates and acquisition efficiency Identify opportunities to improve customer journeys and increase partner value Lead post-launch reviews and continuous optimisation cycles Drive ROI through smarter processes, automation and product enhancements Why join us This is an opportunity to shape the future of mobility finance at global scale. You’ll be joining a business investing heavily in digital innovation, working on products that sit at the heart of how customers discover, finance and manage vehicles in the future. We offer: A high-impact role with global visibility Exposure to major international automotive partners The opportunity to shape category-leading embedded finance journeys Competitive compensation and career growth opportunities International collaboration with teams across multiple markets Would you like to grow with us? Join our team! Santander is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A.with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.  For further information about your rights and data protection, please read the Openbank Privacy Policy applicable to this type of data processing here.  The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":168,"slug":169,"title":170,"location":71,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":71,"raw_description":171},77573,"scuk-customer-experience-executive-12-month-fixed-term-contract-santander-consumer-uk-plc","SCUK Customer Experience Executive, 12 month Fixed Term Contract","SCUK Customer Experience Executive, 12 month Fixed Term Contract Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for several passionate and friendly Customer Experience Executive’s to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract. In this rewarding role you will be answering and responding to customer queries and complaints received through various inbound contact methods including telephone calls, emails, live chats and postal enquires. You will clearly communicate with customers by explaining procedures and managing expectations, providing information whilst taking ownership of issues raised and following through to completion, amending details identified during interactions, and verifying information whilst ensuring compliance with GDPR and Data Protection Act. You will also investigate various complaints by liaising with internal departments, external parties and reviewing pieces of evidence ensuring a suitable resolution is achieved. Please note this role is a hybrid role with at least 3 days a week in the Newport Pagnell office for the first 6 months, after this time you will move to working in the Milton Keynes office. Responsibilities: To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels Ensure each communication is dealt with in a professional manner and have the ability to show empathy and sympathy as required Respond to customer queries and complaints by various communication methods such as telephone, email, live chat or letter Clearly and accurately document your discussion and any actions due to be taken Ensure treating customers fairly is at the heart of every communication with customers Provide an exceptional level of service, adapting to different scenarios and challenges Making informed decisions collaboratively with customers to provide appropriate solutions Understand issues from the customer’s perspective, by asking pertinent questions to drive further understanding Gathering information from relevant departments and external parties Handle customer complaints via the SRC process within 3 days and identify resolutions that are fair to the customer and company where possible To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology. Adhere to company complaints policies & procedures To be able to multitask and be flexible within the tasks delegated on a daily basis To ensure all customer related data is accurately recorded and always factual in line with GDPR Investigate, log, resolve and response to customer or claims management company queries surrounding Credit Files and Data Subject Access requests within the regulatory time frame To show a positive attitude to all team members by being loyal and fully committed to team objectives To undertake all other tasks\u002Fresponsibilities as requested by the Line Manager Achieving monthly targets set by the leadership team Deal with\u002Fescalate identified risks in relation to risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework Acknowledging, drafting and sending out complaints promptly written and verbally Responding to complaints within set time limits, systematically and fairly Resolving customers’ queries within agreed authority Ensure complaints are managed in line with TCF and FCA regulation considerations We’re looking for people who have: Customer Service experience Their own initiative to resolve complex customer queries A positive, enthusiastic outlook and who are receptive to change Ability to work under pressure and to deadlines Planning and organising skills, and the ability to manage their own workload Excellent attention to detail Telephone & call handling skills Numeracy skills Good interpersonal skills, with a professional business manor Strong communication skills verbally and in writing Complaint handling experience (preferred but not essential) Contact Centre work experience (preferred but not essential) We have a range of benefits available which include: Competitive salary of £25,000 - £28,000 (dependent on skills & experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this post are 09:00-17:00 across Monday to Friday The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered) You will be required to work full time in the office during your training period until you are at the required standard to start working on a hybrid basis (this will be line managers discretion) Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.",{"id":173,"slug":174,"title":175,"location":71,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":71,"raw_description":176},77575,"scuk-vehicle-inspector-santander-consumer-uk-plc","SCUK Vehicle Inspector","SCUK Vehicle Inspector Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for a Vehicle Inspector to undertake comprehensive vehicle inspections that accurately assess the condition, compliance and roadworthiness of returned vehicles, ensuring they meet BVRLA standards. The role supports the effective management of vehicle remarketing operations by maintaining accurate inspection records, ensuring efficient vehicle movements and compound management. Providing operation support including the collection and delivery of vehicles to customers, dealerships, repair centres and other business locations where required. This role is based in Milton Keynes. Please note the closing date for this role will be, end of day, Thursday 27th August. Responsibilities will include: Vehicle Inspections - To carry our accurate and detailed vehicle inspections in accordance to the BVRLA fair wear and tear criteria. Validate service history, interior condition, tyre tread depths, windscreen condition, bodywork condition, MOT and RFL data. Completed within 72 hours. Maintain Compound & Vehicle Locations - You will be responsible for maintaining the yard, this will involve moving vehicles around the as and when required, ensuring all vehicles are parked correctly and that the system reflects this along with regular stock checks. Off-site Vehicle Inspections - As above however there be occasions where vehicle inspections will need to be completed at the customers locations. Where this is the case CLM will provide transport, fuel and cover any other related expenses. Vehicle Delivery & Collection - From time to time, you may be required to deliver or collect vehicles to and from customers, dealerships, repair centres, auction sites or other business locations. This must be carried out safely, professionally and in accordance with company policies. Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: Full Clean UK Driving License Previous experience in vehicle inspections Knowledge of the BVRLA Fair Wear & Tear Standards is desirable Understanding of vehicle body repair techniques and damage identification is desirable Ability to work independently and prioritise workload in a fast-paced operational environment. Experience in compund management is desirable We have a range of benefits available which include: Competitive salary of £25k - £27k dependent on experience 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Private medical cover after 12 months service £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this role are 08:00-17:30 across Monday to Friday Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.",{"id":178,"slug":179,"title":180,"location":71,"raw_job_location_address_addressLocality":145,"raw_hiringOrganization_logo_url":71,"raw_description":181},77576,"scuk-fleet-operations-executive-12-month-fixed-term-contract-santander-consumer-uk-plc","SCUK Fleet Operations Executive, 12 month Fixed Term Contract","SCUK Fleet Operations Executive, 12 month Fixed Term Contract Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract. In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer’s vehicle fleet or an individual customers car. Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams\u002Fother areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing. Please note this role is a hybrid role with at least 3 days a week in the Newport Pagnell office for the first 6 months, after this time you will move to working in the Milton Keynes office. Responsibilities: Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI’s Answering calls received and dealing with enquiries in a timely and efficient manner Ensuring that accurate records are maintained using a combination of fleet systems Carrying out a variety of fleet operational activities Producing reports and management information Managing customer enquiries Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents) Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI’s are on track Attending of court to sign statutory declarations or supporting of justice summons Updating and maintaining client contacts for appropriate processes Preparation of invoices and paperwork Assisting with the drafting and implementation of effective policies and processes regarding fleet operations Sending and maintaining monthly reporting requirements adhering to KPI’s Updating and maintain spreadsheets Assisting with the processing of payments Assisting our Third-Party supplier with the arrangement of the collection of the vehicle Preparing end of contract billing We’re looking for people who have: Previous collections experience (preferred not essential) Customer services experience Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome An understanding of the importance of discretion\u002Fprofessionalism when dealing with sensitive financial matters A confident telephone manner Attention to detail as well as sound numeracy skills Ability to work under pressure Confidence in decision making Computer Literacy\u002FMS office skills (including Outlook\u002FExcel\u002FWord etc) A persuasive, persistent and self-motivated attitude We have a range of benefits available which include: Competitive salary of £24,500 - £26,000 (dependent on skills & experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this post are 09:00-17:00 across Monday to Friday The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered) You will be required to work full time in the office during your training period until you are at the required standard to start working on a hybrid basis (this will be line managers discretion) Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.",{"id":183,"slug":184,"title":185,"location":71,"raw_job_location_address_addressLocality":186,"raw_hiringOrganization_logo_url":71,"raw_description":187},77645,"scuk-financial-support-agent-12-month-fixed-term-contract-santander-consumer-uk-plc","SCUK Financial Support Agent, 12 month Fixed Term Contract","Redhill Consumer Finance","SCUK Financial Support Agent, 12 month Fixed Term Contract Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too. This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties. You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader. You will be required to work full time in the office for an initial 6 month period and hybrid working will be assessed after a successful 6 month probation. What you’ll be doing: Receiving incoming calls and making outbound calls to customers in arrears via our automated & manual dialling system Offering customers appropriate financial signposting, suitable and appropriate options, and guidance on their finance agreement Negotiating affordable payment plans with customers that are acceptable to both Santander Consumer Finance and the customer ensuring the best customer outcomes as defined by CONC, whilst adhering to pre-defined and prescriptive mandates Handling each call in a professional telephone manner and have the ability to show empathy and sympathy as required Taking ownership of queries and complaints Updating system records accordingly ensuring data is accurate and factual Administering and maintaining customer agreements Identifying and reporting on vulnerability escalating to Champions as dictated by individual circumstances Dealing with or escalating any identified risks in relation to Santander Consumer risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework Protecting and enhancing customer and company interests Being aware of latest legislation and enforcement developments to offer best advice to assist customer decision making process Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: A team player, whilst also being able to work autonomously Strong interpersonal skills and an excellent telephone manner Ability to work well under pressure and to tight deadlines Highly organised and possess strong planning skills Positive and enthusiastic approach Receptive to change Previous call centre or call handling experience is desirable Adequate computer literacy and numeracy skills Good verbal and written communication skills We have a range of benefits available which include: Competitive salary of £27,500 - £29,000 dependent on experience 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Enhanced family friendly policies Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts Other things you need to know: The team operates between the hours of 9am until 6pm, working either 9am – 5pm or 10am – 6pm. Please note: Our department hours will be 9am – 7pm and Saturdays 9am – 1pm Equal Opportunities At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.",{"id":189,"slug":190,"title":191,"location":71,"raw_job_location_address_addressLocality":186,"raw_hiringOrganization_logo_url":71,"raw_description":192},77646,"scuk-financial-support-agent-santander-consumer-uk-plc","SCUK Financial Support Agent","SCUK Financial Support Agent Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom. For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too. This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties. You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader. You will be required to work full time in the office for an initial 6 month period and hybrid working will be assessed after a successful 6 month probation. What you’ll be doing: Receiving incoming calls and making outbound calls to customers in arrears via our automated & manual dialling system Offering customers appropriate financial signposting, suitable and appropriate options, and guidance on their finance agreement Negotiating affordable payment plans with customers that are acceptable to both Santander Consumer Finance and the customer ensuring the best customer outcomes as defined by CONC, whilst adhering to pre-defined and prescriptive mandates Handling each call in a professional telephone manner and have the ability to show empathy and sympathy as required Taking ownership of queries and complaints Updating system records accordingly ensuring data is accurate and factual Administering and maintaining customer agreements Identifying and reporting on vulnerability escalating to Champions as dictated by individual circumstances Dealing with or escalating any identified risks in relation to Santander Consumer risk policies and\u002For legislative and regulatory guidelines in accordance with the Santander UK group risk framework Protecting and enhancing customer and company interests Being aware of latest legislation and enforcement developments to offer best advice to assist customer decision making process Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: A team player, whilst also being able to work autonomously Strong interpersonal skills and an excellent telephone manner Ability to work well under pressure and to tight deadlines Highly organised and possess strong planning skills Positive and enthusiastic approach Receptive to change Previous call centre or call handling experience is desirable Adequate computer literacy and numeracy skills Good verbal and written communication skills We have a range of benefits available which include: Competitive salary of £27,500 - £29,000 dependent on experience 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Enhanced family friendly policies Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts Other things you need to know: The team operates between the hours of 9am until 6pm, working either 9am – 5pm or 10am – 6pm. Please note: Our department hours will be 9am – 7pm and Saturdays 9am – 1pm Equal Opportunities At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.",{"id":194,"slug":195,"title":196,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":197},36369,"scuk-contract-hire-accounting-manager-scu-santander-consumer-uk-plc","SCUK Contract Hire Accounting Manager","SCUK Contract Hire Accounting Manager Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies providing finance to a network of car dealerships throughout the United Kingdom. The purpose of this role is to establish and lead core financial operations for an existing contract hire (CH) business that we will migrate in June. The role holder will have one direct report (P\u002FQ accountant). Post migration of the existing CH portfolio, our aim is to write new contract hire business. The contract hire finance team will expand as the business scales; the post holder will take a central role in establishing the finance team and its processes. Please note – This role is a Unity Place, Milton Keynes based job role. Responsibilities will include: Progresses specific actions that could minimise or mitigate risks identified (e.g., conduct risk, operational risk, credit risk etc.) and ensure 100% completion of mandatory training and any other role specific training required. Proactively supports the bank in meeting its business, legal, regulatory and stakeholder obligations in respect of Financial Crime Compliance. Including identifying, deterring, detecting, and disrupting money laundering, sanctions non-compliance, terrorist financing, bribery, corruption, and tax evasion risks that arise by way of its activities. Ensures all planning assumptions and reporting controls are fully documented and operated correctly. Leads a small, high performing team of finance professionals enhancing and streamlining reporting, improving analysis capability, and providing accurate information and credible forecasts. Initially the role will have one direct report, as contract hire expands, there is an expectation that the team will increase in size, with a mix of accounts assistants and part qualified accountants. Fostering new ideas and developing individual talent, ensuring appropriate performance targets and development plans are in place. Provides a useful, high quality service to the business by listening effectively and establishing clear channels of communication with the customer around mutual expectations. Key customer relationship is the external auditors, and the finance manager will ensure that audit queries are answered in full and on a timely basis. Demonstrates awareness and understanding of Santander’s contract hire business strategy. Understands the value of data on the decision-making process. Provides analysis and delivers insight that links financial reports to business strategies in order to improve understanding and to better support business decisions and plans. Provides commercial and other technical advice to support business decision making. Ensures robust controls are in place to reconcile MI view to the statutory financial statements. Oversees production of external reporting. Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: Knowledge of processes, methods, and tools of financial reporting; ability to create and maintain accurate and thorough financial reports. Knowledge of the financial services industry and relevant commercial sectors, the organisation, business and regulatory environment. Knowledge of macroeconomic landscape, economic drivers and their relevance to the Bank’s strategy and sustainability. Ability to interpret and evaluate financial information and make recommendations. Track record of handling projects, developing information systems and various stakeholder management. Experience in working with multiple internal customers, some at a senior level. Problem solving, organisational and process improvement skills. Ability to manage multiple conflicting interests and deadlines, challenging others. Ability to look beyond the immediate situations \u002F issues. Experience on updating, presenting insight and discussing cost and \u002F or income performance. Understands the need to use different leadership styles to manage or influence colleagues. Confident and credible in dealings with external stakeholders \u002F bodies. Experience in working in a finance function. CIMA \\ ACCA \\ACA (or equivalent) qualification We have a range of benefits available which include: Competitive salary dependent on experience 30 days holiday per annum, plus bank holidays Car Allowance Annual bonus based on personal and company performance Private medical cover Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":199,"slug":200,"title":201,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":202},36372,"scuk-contract-hire-accounting-professional-scu-santander-consumer-uk-plc","SCUK Contract Hire Accounting Professional","SCUK Contract Hire Accounting Professional Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies providing finance to a network of car dealerships throughout the United Kingdom. The role purpose is to support the financial operations of this existing leasing portfolio along with our plans to write new contract hire business in the medium term. The role will encompass a mix of day- to day finance tasks, along with project-based work around the system set up, policies and processes. You will be part of a small team that will deliver monthly financials and will be responsible for all finance areas linked to contract hire. The role holder will assist with cash management, timely processing of sales and purchase invoices, VAT returns and statutory reporting requirements and act as a finance point-of-contact for internal stakeholders and external partners (auditors, suppliers etc). At month end, the role holder will assist with month end closing activities, including journals, prepayments, accruals and balance sheet reconciliations. Please note – This role is a Unity Place, Milton Keynes based job role. Responsibilities will include: Promotes and encourages good culture and behaviours personally and across the Team, in line with I AM Risk. Identifies, assesses, manages, and reports risks, taking proactive personal responsibility for ‘doing the right thing’ in compliance with regulatory requirements and our frameworks and policies. Proactively supports the bank in meeting its business, legal, regulatory and stakeholder obligations in respect of Financial Crime Compliance. Including identifying, deterring, detecting, and disrupting money laundering, sanctions non-compliance, terrorist financing, bribery, corruption, and tax evasion risks that arise by way of its activities. Ensures planning assumptions and reporting controls are fully documented and operated correctly. Supports the development of the internal control framework. Streamlines reporting, improves analysis, and provides accurate information. Support the creation and maintenance of customer agreements, including revenue recognition, asset depreciation and cost allocation. Prepare management packs, KPIs and variance analysis for inclusion in the monthly financial results. Take on increasing responsibility as the contract hire finance function matures. Demonstrates awareness and understanding of SCUK’s business model. Ensures robust controls are in place to reconcile data to the statutory financial statements. Challenge and analyse business methods and practices. Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: Knowledge of processes, methods, and tools of financial reporting; ability to create and maintain accurate and thorough financial reports. An understanding of IFRS 16, IAS 16, IAS 36 and IFRS 9. This may be theoretical knowledge from studies, but the role holder will need to be familiar with the above standards to ensure that the contract hire business is IFRS compliant. Knowledge of how operating leases work within the UK, including rentals, servicing and maintenance along with the use of industry data for RV pricing.; ability to provide specific financial knowledge and experience to help organizational development. Part Qualified Accountant, actively studying with a view to full qualification. We have a range of benefits available which include: Competitive salary dependent on experience 27 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":204,"slug":205,"title":206,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":207},36373,"scuk-de-fleet-administrator-scu-santander-consumer-uk-plc","SCUK De-Fleet Administrator","SCUK De-Fleet Administrator Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for a De-fleet Administrator to join the expanding Leasing team in Milton Keynes on a 12 month initial contract. This role plays a key part in supporting the effective management of the end-of-contract vehicle lifecycle, ensuring processes are completed accurately, efficiently, and in line with industry guidelines. The position involves reviewing vehicle damage in accordance with BVRLA standards, coordinating collections, and managing de-fleet activities to ensure a smooth transition at contract end. Please note: this is a hybrid role working at least 3 days a week in the office, once initial new starter training is complete You will be based initially in our Newport Pagnell office (for upto 6 months) and then will be working in our Milton Keynes office Responsibilities will include: Review end of contract vehicle damage and process in accordance with BVRLA guidelines Action requests and support the wider business with any end of contract query Follow the de-fleet processes and support the wider business Supporting collection of vehicles when required and associated tasks To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels Ensure each communication is dealt with in a professional manner Clearly and accurately document any actions taken Provide an exceptional level of service, adapting to different scenarios and challenges Make informed decisions collaboratively with customers to provide appropriate solutions Understand issues from the customer’s perspective, by asking pertinent questions to drive further understanding Gathering information from relevant external parties To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology Adhere to company complaints policies & procedures To be able to multitask and be flexible within the tasks delegated on a daily basis To ensure all customer related data is accurately recorded and always factual in line with GDPR Achieving monthly targets set by the leadership team Resolving queries within agreed authority Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: Previous experience in an administrative role dealing with customers both verbally and in writing Must possess first class written and verbal communication skills and be able to effectively communicate with both internal and external stakeholders across the business Strong attention to detail and produce work to the highest standard Must display sound time management skills by delivering activity within prescribed timeframes through the effective prioritisation of actions (self and team) across multiple tasks Must be capable of planning daily work allocation to prioritise urgent and important tasks first and then work through all other tasks keeping to deadlines Computer Literacy\u002FMS office skills (including Outlook\u002FExcel\u002FWord etc) We have a range of benefits available which include: Competitive salary of £26,000 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":209,"slug":210,"title":211,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":212},36374,"scuk-fleet-operations-executive-12-month-ftc-scu-santander-consumer-uk-plc","SCUK Fleet Operations Executive (12 month FTC)","SCUK Fleet Operations Executive (12 month FTC) Country: United Kingdom Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract. In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer’s vehicle fleet or an individual customers car. Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams\u002Fother areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing. Please note: - This role is based full time on site - The successful candidate will be required to work in the Newport Pagnell office for the first 6 months, and after this time you will move to working in the Milton Keynes office Responsibilities: Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI’s Answering calls received and dealing with enquiries in a timely and efficient manner Ensuring that accurate records are maintained using a combination of fleet systems Carrying out a variety of fleet operational activities Producing reports and management information Managing customer enquiries Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents) Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI’s are on track Attending of court to sign statutory declarations or supporting of justice summons Updating and maintaining client contacts for appropriate processes Preparation of invoices and paperwork Assisting with the drafting and implementation of effective policies and processes regarding fleet operations Sending and maintaining monthly reporting requirements adhering to KPI’s Updating and maintain spreadsheets Assisting with the processing of payments Assisting our Third-Party supplier with the arrangement of the collection of the vehicle Preparing end of contract billing We’re looking for people who have: Previous collections experience (preferred not essential) Customer services experience Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome An understanding of the importance of discretion\u002Fprofessionalism when dealing with sensitive financial matters A confident telephone manner Attention to detail as well as sound numeracy skills Ability to work under pressure Confidence in decision making Computer Literacy\u002FMS office skills (including Outlook\u002FExcel\u002FWord etc) A persuasive, persistent and self-motivated attitude We have a range of benefits available which include: Competitive salary of £24,500 - £26,000 (dependent on skills & experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Other things you need to know: The hours for this post are 09:00-17:00 across Monday to Friday The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":214,"slug":215,"title":112,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":216},36495,"scuk-customer-service-advisor-scu-santander-consumer-uk-plc-2","SCUK Customer Service Advisor Country: United Kingdom Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first 6 months (fully remote workers will not be considered). In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time. ***Please note, all new starters are subject to our background vetting checks that take up to 4 weeks, and the start date for the position will be in July. Interviews will be taking place at the SCUK Redhill office in May.*** Day-to-day, you’ll: Answer a high volume of calls and interacting with customers over live chat and email Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call Investigate customer queries, raising with relevant parties and escalating where needed Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA) Liaise closely with other teams to advocate on behalf of customers Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible Be a digital communications expert, assisting customers digitally using their own device What will make you stand out? Excellent customer service experience Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career Passion and dedication to deliver fantastic service and get the best outcome every time Excellent communication skills with the ability to work effectively as part of a team Ability to maintain high levels of accuracy whilst working to tight timeframes Things you need to know: The department operates between the hours of 8am and 6pm and you will be required to work across the below shift pattern: Week 1 – 08:00-15:00 (1-hour unpaid break) & Saturday 09:00-14:00 Week 2 – 09:00-17:00 (1-hour unpaid break) Week 3 – 10:00-18:00 (1-hour unpaid break) Week 4 – 08:00-16:00 (1-hour unpaid break) Week 5 – 09:00-17:00 (1-hour unpaid break) Week 6 – 10:00-18:00 (1-hour unpaid break) These hours equate to an average of a 35-hour week, across a 4-week period. Please note there is also a requirement to work 2 bank holidays per year We have a range of benefits available which include: Competitive salary of £27,138 per annum 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts Location & Training: Full training for this role will be provided on site at our Redhill office for the first 6 months. After this time, hybrid working will be available (with a minimum of 3 days a week in the office) as per the line managers discretion and dependant on the individuals work performance. Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":218,"slug":219,"title":220,"location":71,"raw_job_location_address_addressLocality":186,"raw_hiringOrganization_logo_url":71,"raw_description":221},77649,"scuk-ombudsman-escalated-complaints-team-leader-santander-consumer-uk-plc","SCUK Ombudsman & Escalated Complaints Team Leader","SCUK Ombudsman & Escalated Complaints Team Leader Country: United Kingdom Why apply for this role? This is an excellent opportunity to lead a specialist team responsible for managing complaints referred to the Financial Ombudsman Service (FOS), helping to deliver fair, timely and well-evidenced outcomes for customers. As Ombudsman & Escalated Complaints Team Leader, you’ll play a key role in supporting the business to strengthen complaint handling, improve customer outcomes and reduce avoidable FOS referrals. You’ll lead, coach and develop a dedicated case-handling team, providing technical guidance on complex and sensitive cases while using insight from FOS decisions, trends and MI to drive continuous improvement across Customer Relations and wider business areas. Please note the closing date for this role will be, end of day, Tuesday 29th September 2026 Responsibilities include: Leading the day-to-day delivery, performance, wellbeing and capability of a specialist team managing FOS complaints. Ensuring FOS referrals are investigated, evidenced and responded to within required timescales and to a high-quality standard. Providing technical guidance and decision support on complex, sensitive, high-value or precedent-setting cases. Reviewing case strategy, evidence, rationale and redress to ensure fair, consistent and customer-focused outcomes. Overseeing responses to FOS investigator views, provisional assessments and final decisions, ensuring actions and redress are completed accurately and promptly. Building constructive working relationships with FOS, customers, internal stakeholders and third parties to support clear, timely and evidence-based communication. Monitoring team MI and KPIs, including caseload, ageing, timeliness, productivity, quality, outcomes and redress trends. Completing regular quality and case reviews, providing actionable feedback and coaching to improve technical judgement, investigation standards and written advocacy. Identifying FOS themes, root causes, repeat failure points and systemic issues, escalating risks and translating insight into process, control and customer outcome improvements. Supporting governance reporting, priority escalations and continuous improvement activity across Customer Relations and wider business areas. What we're looking for: Significant experience in complaint handling, customer relations or a regulated financial services environment, including demonstrable experience of cases referred to FOS. Strong working knowledge of FCA DISP complaint-handling requirements, FOS complaint resolution and the importance of fair customer outcomes. Previous people leadership, team management, coaching or technical leadership experience within a complaints environment. Confidence assessing evidence, jurisdiction, fairness, liability, redress and customer impact to support clear and defensible case decisions. Excellent written and verbal communication skills, with the ability to explain complex complaint decisions clearly to FOS, customers and senior stakeholders. Strong analytical skills, with the ability to interpret MI, identify trends and use insight to manage performance, risk and improvement activity. A collaborative approach, with the ability to build effective relationships across Customer Relations, Quality Assurance, Risk, Compliance, Legal, operational and product teams. High levels of accuracy, judgement, accountability and resilience when managing competing priorities, sensitive cases and regulatory expectations. Competence using Microsoft Office, particularly Word and Excel, and the ability to learn complaint and FOS case-management systems quickly. A relevant complaint-handling, regulatory, leadership or financial services qualification would be desirable. We have a range of benefits available which include: Competitive salary dependent on experience 27 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Private medical cover £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.",{"id":223,"slug":224,"title":225,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":226},19601,"scuk-capital-data-analyst-scu-santander-consumer-uk-plc","SCUK Capital Data Analyst","SCUK Capital Data Analyst Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We are now looking for an experienced Capital Data Analyst to join the finance team in this newly created role. This role involves coding data extraction (SAS, Python, SQL), automating processes, and ensuring CRR compliance for senior management and regulatory reporting. As the technical expert you will be responsible for extracting, transforming, and reporting contract-level data from disparate source systems along with establishing the RWA reporting structure from inception to execution. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered. Responsibilities will include: Establish and maintain an efficient reporting network for the Capital team, requiring data production using various programming languages (SAS, Python, SQL) depending on the source systems Extraction and treatment of capital database. Develop all reporting code from scratch, ensuring flexibility and adaptability to evolving requirements Drive automation strategies to minimize reliance on manual End-User Computing (EUCs) within the team, enhancing overall efficiency and control Investigate and manage data errors raised during the month-end capital consumption process, collaborating with relevant teams to implement robust solutions Parametrize statistical models for loss given default (LGD) and probability of default (PD) provided by the Methodology team into corporate tools (Modellica) working with its specific coding language Ensure compliance with regulatory and management reporting and auditing requirements on the verification processes for internal (IVT) and external (PRA\u002FECB) validation. Implements specific policies or practices based on laws or regulations governing these practices Prepare and analyse large datasets about the business portfolio for various internal and external projects aimed at improving capital consumption Prepare presentations and reports for internal committees and Senior Management. Ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience Ensure thorough and ongoing documentation of all input and report production processes, ensuring accuracy and facilitating effective team backups Act as a backup for other team members as necessary, requiring a solid understanding of month-end financial analysis and CRR regulations Collaborates with departmental associates and management. Promote best practices across the team through effective communication and collaboration Adapts easily to changing work demands (month-end, system amendments, or new projects) which may require working beyond standard hours Understanding of the necessity of moving forward with less than perfect information and ability to flexibly and comfortably adapt to changing work demands Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: Programming Languages and demonstrable experience in data extraction and manipulation using SAS, Python, and SQL is essential Data extraction and manipulation: Strong MS Excel skills for quick analysis and reporting are essential Familiarity with data visualization tools (e.g., Tableau, Power BI) Risk Modelling: Experience working in statistical models used for capital consumption (LGD, PD estimation) Knowledge of national and international prudential normative: Strong understanding of the Capital Requirements Regulation (CRR), Risk Weighted Assets (RWA) and the Basel framework Understanding of financial principles, accounting standards (IFRS), securitisation structures and risk management concepts will be highly valued Knowledge of relevant banking regulations and compliance requirements Knowledge\u002Fskills of financial analysis and tools pertaining to, corporate finance, capital markets, and credit rating methodologies Demonstrable analytical knowledge\u002Fskills analysing financial data, to support build financial models, and to assist with interpretation of key metrics to inform strategic decisions Demonstrable written and verbal communication skills to effectively present complex financial information to clients and stakeholders with diverse abilities Demonstrable knowledge\u002Fskills of building and maintaining business relationships with clients and internal partners Problem-solving: Aptitude for investigating discrepancies in datasets. Identify causes and propose solutions Attention to detail: Ensure accuracy in data extraction, calculation and reporting Teamwork: Share knowledge, provide reliable backup and embrace best practices Communication & Adaptability: Adapt the level of detail of complex technical and regulatory information to diverse audiences. Perceive lack of audience comprehension; further simplifies explanation when needed Initiative & Proactivity: Take ownership. Identify potential issues before becoming problems Flexibility and Time management: Manage variable workloads, meet tight month end deadlines and adapt quickly to changes in regulatory requirements\u002Fsystems updates We have a range of benefits available which include: Competitive salary of £54,000 – 60,000 dependant on experience 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":228,"slug":229,"title":230,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":231},17702,"scuk-contentious-regulatory-amp-l2-complaints-oversight-manager-scu-santander-consumer-uk-plc","SCUK Contentious Regulatory & L2 Complaints Oversight Manager","SCUK Contentious Regulatory & L2 Complaints Oversight Manager Country: United Kingdom Santander Consumer Finance is looking for a Contentious Regulatory & L2 Complaints Oversight Manager to join the Compliance and Regulation Team when you will be supporting and reporting to the Head of Function. In this role you will provide advice on contentious regulatory matters including where remediation is required from a second line perspective, to ensure compliance with legal and regulatory responsibilities and in particular evidencing Think Customer. Please note this role is a hybrid role with at least 3 days a week in the Redhill office Responsibilities will include: To manage contentious regulatory matters and develop, implement and sustain second line oversight on complaints handling and management To support the head of function perform oversight on contentious regulatory and complaints management matters and to lead the function to deliver this Act as a point of contact for the business on second line contentious legal and regulatory matters and advice Lead and manage the team of paralegals to respond to claims and disputes involving SCUK Provide legal\u002Fregulatory advice on events and incidents for emerging and crystalised risks Have a ‘Think Customer’ mindset in the implementation of any responses to issues and events management Support any remediation activities following the identification of relevant issues and provide appropriate advice and oversight Manage the second line control framework for the oversight of complaints management within SCUK (and oversight of any outsourced contract hire complaints) Act as an escalation point for material complaints and escalate to the head of function as necessary Provide guidance to first line teams on contentious regulatory and complaints management Assist in regulatory landscape horizon scanning in respect of potentially contentious matters and claims and complaints risk Provide support to project initiatives and programmes, including reviewing requirements documentation and making recommendations from a second line legal\u002Fregulatory advisory perspective Engage with relevant internal and external stakeholders in a professional and progressive way to best manage SCUK’s reputation Attend meetings \u002F industry forums as required Coordinate relevant external advisors as necessary support Deal with or escalate any identified risks in relation to SCUK risk policies and\u002For legislative and regulatory guidelines in accordance with the San UK group risk framework Other ad hoc tasks as directed by the head of the function director Provide support and guidance to Project Milan and relevant remediation tasks Produce any relevant MI and reporting as required by the head of the function Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection What we’re looking for: Sound knowledge of the UK regulatory framework, including FCA rules and guidance (particularly DISP, CONC, SYSC and SUP) in relation to Consumer Credit and Consumer Rights - (ideally, more specifically Motor Finance) Previous demonstrable experience of working in a contentious legal or regulatory environment Previous experience of leading a high performing team in a regulated and challenging environment Qualified Compliance professional or Solicitor\u002FBarrister\u002FAttorney\u002FFCILEX with relevant PQE or demonstrable NQE Ability to analyse, evaluate and communicate issues Excellent verbal and written communication skills with the ability to build relationships internally and externally Well-developed report writing and I.T. skills Experience of project management and delivery of proposals\u002F presentations to Senior Management (desirable) Digital and legal and regulatory knowledge and experience (desirable) We have a range of benefits available which include: Competitive salary of £60,000 - £70,000 per annum (dependant on experience) 30 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance Car allowance Private medical cover Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":233,"slug":234,"title":235,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":236},19602,"scuk-customer-relations-advisor-scu-santander-consumer-uk-plc","SCUK Customer Relations Advisor","SCUK Customer Relations Advisor Country: United Kingdom SCUK, one of the UK’s Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey. In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business. You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings. We have a range of benefits available which include: Competitive salary of £27,500-£29,500 per annum (dependant on experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts What the day to day looks like: Ensuring exceptional customer service is provided to complainants Investigating and resolving the cause of individual complaints Responding to telephone complaints in a professional and timely manner Acknowledging, drafting and sending out complaints promptly, systematically and fairly within set time limits Gathering information from relevant departments and external parties Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly We’re looking for someone who: Has previous Customer Service experience in an office-based role Has previous complaint handling experience Has strong interpersonal skills and call handling skills Has the ability to work well under pressure and to tight deadlines Has a positive and enthusiastic approach and is receptive to change Is highly organised and possesses strong planning skills Has a good level of computer literacy and numeracy skills Has strong verbal and written communication skills Has an in-depth knowledge of SCUK company complaint handling procedures, company policy and products, department procedures and current legislation (desirable – not essential) Has sound knowledge of the SCUK Ficres, Rumba and TCS Mainframe process and procedure (desirable – not essential) Other things you need to know: The department operates between the hours of 9am and 5pm, Monday – Friday After training is completed, hybrid working will be available with a minimum of 3 days a week in the office There is a requirement to work 2 bank holidays per year Location & Training: Full training for this role will be given and will be on site at our SCUK office in Redhill for up to the first 6 months. After this time, hybrid working will be available as per the line managers discretion and dependant on the individuals work performance. Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.",{"id":238,"slug":239,"title":240,"location":71,"raw_job_location_address_addressLocality":71,"raw_hiringOrganization_logo_url":71,"raw_description":241},19603,"scuk-data-administrator-12-mth-ftc-scu-santander-consumer-uk-plc","SCUK Data Administrator - 12 mth FTC","SCUK Data Administrator - 12 mth FTC Country: United Kingdom Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrator’s to join our team on a full time, hybrid basis on a 12 month fixed term contract (working at least 3 days a week onsite in the office). In this role you will be working through customer commission queries received through Data Subject Access Requests (DSAR’s) and customer complaints. You will keep to high quality standards and liaise with our legal representatives to ensure all regulatory and legal responsibilities are met. This is a Fixed Term role lasting 12 months, and both interviews and training will be completed onsite Training will be onsite for the first 2 weeks with the option to work hybrid on successful completion All applicants are also required to complete our mandatory vetting checks which can take 3 – 4 weeks to complete The start dates for this role is 26th January 2026 Responsibilities will include: Responding to customer commission queries in writing Investigating, logging, resolving and responding to customers\u002Fclaims management company queries surrounding Credit Files, Complaints & DSAR’s within a set time frame Following company policy, adhering to service levels and any current legislation Liaising with other areas of SCUK, including our internal\u002Fexternal legal teams to ensure complex customer queries are satisfactorily responded to Ensuring all customer data is accurately recorded, factual and in line with GDPR Dealing with or escalating risks in relation to SCUK risk policies and\u002For legislative & regulatory guidelines in accordance with the San UK group risk framework Ensure all relevant legislation and regulation is followed Any other ad hoc and reasonable requests from the management team We’re looking for someone with: Previous administrative experience Their own initiative to investigate and resolve complex customer queries Attention to detail The ability to work under pressure and to tight deadlines Excellent written communication skills, as well as strong numeracy skills A positive, enthusiastic approach as well as excellent interpersonal skills We have a range of benefits available which include: £27,000 per annum 25 days holiday per annum, plus bank holidays £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. The Santander Effect Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges. As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect."]