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Key Accountabilities Responsible for both forecasting and delivery, against specific territory targets Manage and identify opportunities to increase the adoption of additional services (eg RMT\u002FInsurance) Manage the daily provision of the service to partners by maintaining the appropriate internal Ayvens resources Work with the relevant resources to maximise partner profitability in line with growth expectations Ensure the appropriate business processes evolve to support the operational & commercial goals of both the partner, their customers and Ayvens. Build and develop relationships with key partner stakeholders to support the delivery of identified territory targets Bring creative thinking and continuous improvement to add value to partner relationships and develop our mutual outcomes. Undertake meeting cadence relative to the opportunity which the partner presents (Regular face to face with relevant virtual meetings as appropriate) Skills, Experience & Background Demonstrate strong understanding of sales processes, customer dynamics, and field‑based commercial activity. Show ability to develop trust, retain clients, and deepen engagement in a partner‑driven environment. Understand how judgments impact revenue, margin, service delivery, and customer outcomes. Show consistent success against KPIs, objectives, or performance targets. Contribute to team goals, shares insights, and supports colleagues to ensure seamless partner & customer experience. Communicate in a straightforward, honest, and clear manner, demonstrating accountability and an ability to work to deadlines. Possess in‑depth knowledge of the tools, platforms, and services required to manage partner accounts effectively. Balance collaboration with self-direction; able to self‑manage, prioritise, and deliver without close supervision. Use data to identify trends, resolve issues, and inform commercial or service outcomes. What we can offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, EV Vehicle, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":471,"slug":472,"title":473,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":474},45129,"business-readiness-lead-lpuk-leaseplan-uk-ltd","Business Readiness Lead","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Our Business Readiness function provides market leading Customer Care capability to Ayvens Customers, whether Fleet Managers, Drivers or Dealer & Broker Partners. In this role you will be responsible for leading the process for the development and delivery of Ayvens Customer Service Strategy, taking ownership of Customer Experience, Resource Planning and Business Readiness capabilities The key responsibilities of the role are as follows Organise and complete business impact assessments across the teams impacted by the changes, ensuring the impact on employees and customers is considered. Supporting operational leaders in assessing and highlighting risk & compliance challenges associated to the implementation of change. Work with impacted areas and planning team to assess the impact of the change on the function, including any changes in volumes, liaising with the project team to ensure impacts are fed into the master project plan. Attend relevant working groups to ensure department needs are adequately represented and that identified impacts, risks and issues and escalated as appropriate to the relevant Head of function. Create, manage and monitor the detailed project plan to ensure all business readiness activities are executed in a timely manner. Provide timely summary and status updates as required. Lead how divisional change is implemented by supporting colleagues, team managers, SMEs and stakeholders to achieve change activity milestones and target deadlines. Co-ordinate the implementation of new or changed service level agreements and key performance indicators required as a result of the project implementation. Co-ordinate the implementation of new or amended procedures, ensure skills matrix and training plans are updated and ensure the appropriate quality measures and controls are introduced where required. Engagement with L&D to produce the training needs assessment and agree the strategy for training delivery . Implement local communications plans to ensure all teams are aware and informed about changes. Partner with the central change management function to understand the impact of the company change portfolio on the business area and provide input to the quarterly integrated portfolio review. Skills and Experience Strong understanding of the operational landscape of the Customer Service Division (Structure, People, Processes and Systems) Good understanding of project and improvement management methods including Agile, Lean, APM Experience working on change projects Proactive and able to work as part of a team and as an individual Confident decision-making skills and the ability to prioritise or escalate appropriately Excellent stakeholder management skills, able to build relationships to collect data on time, chase outstanding actions and challenge back where necessary. This is a 12-month Fixed Term Contract What We Can Offer Generous contributory pension scheme  25 days holiday, in addition to bank holidays  Volunteering days to assist in charity work Sustainability Initiatives  Holiday buy \u002F sell (subject to conditions) Travel Insurance (cost associated) Dental Insurance (cost associated) Flexible working options available Eligibility for Annual Bonus Scheme Study support (where applicable) Enhanced parental leave Generous Employee Referral Scheme (£1000) Cycle2work Scheme  Free breakfast \u002F fruit in the Bristol office EV charging points, bike storage, shower & changing facilities, car parking Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. *ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":476,"slug":477,"title":478,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":479},45130,"corporate-capacity-amp-budget-planning-manager-lpuk-leaseplan-uk-ltd","Corporate Capacity & Budget Planning Manager","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Ayvens Customer Service function provides market leading Customer Care capability to Ayvens Customers, whether Fleet Managers, Drivers or Dealer & Broker Partners. Supporting both the Ayvens brand and our White Label & Banking Partners, the Customer Service function is crucial to protecting and growing the Ayvens brand within the UK market. An exciting and newly created opportunity reporting to the Head of Corporate Customer Service the role holder will play a key role in our continued evolution Key Purpose To lead the development and delivery of advanced capacity forecasting and budget strategies, driving proactive, high impact resource planning and operational excellence. The role holder models resource, vehicle, and process requirements to ensure commitments can be delivered efficiently and profitably, balancing customer needs with strategic and operational objectives. To provide senior-level strategic insights on capacity, budgeting and cost-to-serve across customer segments, directly shaping informed business decisions, financial performance, and competitive advantage. To champion the optimisation of service delivery, cost efficiency and scalability through expert forward-looking capacity planning, budget governance, and cross-functional alignment. Serves as the primary up-front interface between Customer Service and Commercial teams, to assess the operational feasibility and financial viability of proposed corporate customer solutions. Key Accountabilities Lead the gathering, analysis, and interpret data from multiple sources to produce accurate short-, medium-, and long-term capacity forecasts for Corporate Customer Services operations. Develop, maintain, and continuously improve capacity planning models and budget frameworks aligned with organisational objectives. Deliver high-quality insights and analysis on cost to serve across different customer segments to support senior decision-making. Proactively monitor, challenge, and course-correct performance against forecasts recommending strategic corrective actions. Build and maintain strong collaborate relationships with senior operational, finance, and executive stakeholders to ensure capacity and budget plans support business strategy and priorities. Prepare and present compelling reports, executive dashboards, and strategic recommendations to senior leadership on capacity utilisation, financial performance, and strategic opportunities. Lead continuous improvement initiatives across planning processes, tools, data governance and innovation in forecasting methodologies.. Skills, Experience & Background Significant, proven experience in capacity planning and budget management, ideally within a customer services or operations environment. Strong analytical skills with demonstrated ability to develop forecasts and provide strategic insights that influence business decisions. Advanced proficiency in Excel and experience with data visualisation\u002FBI tools (e.g. Power BI). Excellent communication and presentation skills, with the ability to influence senior stakeholders. Solid understanding of financial principles, forecasting methodologies, and performance metrics. Experience in a customer services \u002F contact centre context. Familiarity with advanced planning software. Previous exposure to multi-segment cost-to-serve analysis What we offer Rewards & Financial Benefits Competitive basic salary, Contributory pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":304,"slug":305,"title":306,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":481},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ensuring the business lends responsibly and within appetite across all channels the Credit Risk Department is accountable for recommending, implementing and monitoring strategies, policies and models used to quantify and manage credit risk. As a result of growth we’re currently seeking an additional Credit Policy Analyst to join our Bristol based team. Purpose Ensure the business operates within the defined credit risk strategy, policies and risk appetite. Support the development and performance of controls around credit risk decisioning, monitoring and operational processes. Define, maintain and continuously improve the framework and governance structure for credit risk management Responsibilities Support in the ongoing monitoring of credit risk policy and processes, and the continuous improvement of the credit risk management framework. Develop, perform and continuously improve key controls assessing the application of critical policies, processes and guidance, regulatory requirements and Ayvens Group standards, and support the delivery of credit risk supervisory controls provided by Ayvens Group Deliver detailed case-level quality assurance of underwriting assessments whilst applying expertise to provide feedback for Risk Operations. Support the Portfolio team in the ongoing optimisation of credit risk strategies, policies and processes. Support the co-ordination and monitoring of action plans following the local identification of risks, control feedback or audit or regulatory recommendations. Skills, Experience & Background Experience in an underwriting role within both B2C and B2B lending preferable. An analytical, detail-orientated and inquisitive mind-set, focussed on pragmatically solving real-world problems, and demonstrated with experience in a previous analytical role. Refined communication skills, both verbal and written, and an ability to tailor this to simplify complex topics for a broad audience. Driven to continually develop professional knowledge and skills, and adept at researching and applying new techniques or technologies. Demonstrates professionalism, integrity and honesty in all work activities. Demonstrates resilience when faced with challenging situations. Able to empathise whilst remaining impartial. Technical Capabilities: Proficient with tools and technologies critical within credit risk management, such as systems used for onboarding, lending strategy management, underwriting and risk monitoring. High standard in IT literacy including office applications. What we can offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (Limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":284,"slug":285,"title":286,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":483},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The mission of the Risk & Compliance division is to nurture a mature risk and compliance environment which enables good outcomes, responsible risk taking and informed decision making, as well as providing assurance to our colleagues, customers and stakeholders. As a result of growth we’re currently seeking an additional Credit Risk Analyst to join our Bristol based team, reporting to the Credit Risk Manager (Portfolio) Purpose Ensure the business continues to lend responsibly and the portfolio is managed within agreed risk appetite. Support the ongoing optimisation of credit risk policies and strategy by producing analysis and insight into current portfolio and market trends. Contribute to a data-led ethos in decision making within the business. Responsibilities Support the Portfolio team in the analysis and assessment of existing and emerging credit risks. Monitor and optimise the credit strategy, credit risk appetite and policies, across the credit lifecycle, to ensure these remain robust and aligned to strategic objectives, Ayvens Group standards and regulatory requirements. Develop and monitor key performance drivers and portfolio forecasts. Perform monitoring for portfolio-level activities, such as limit and exposure management, concentration risk management and default management. Produce management information and ad-hoc analysis, providing insight to senior management and the wider business. Skills, Experience & Background An analytical, detail-orientated and inquisitive mind-set, focussed on pragmatically solving real-world problems, and demonstrated with experience in a previous analytical role. Refined communication skills, both verbal and written, and an ability to tailor this to simplify complex topics for a broad audience. Driven to continually develop professional knowledge and skills, and adept at researching and applying new techniques or technologies. Demonstrates professionalism, integrity and honesty in all work activities. Demonstrates resilience when faced with challenging situations. Able to empathise whilst remaining impartial. Technical Capabilities: High standard in IT literacy including office applications. Demonstrable coding experience, and knowledge of SAS\u002FSQL\u002FPython preferable. Desired Previous Experience: Highly numerical background in relevant area, such as statistics or business. Demonstrable interest in modelling, analytics or economics preferable. Desirable Education and Technical Ability: A degree in a STEM subject or related field preferable. What we can offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (Limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":485,"slug":486,"title":184,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":487},45133,"credit-controller-lpuk-leaseplan-uk-ltd","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous opportunity for a Credit Controller on a 12 month fixed term contract, to work in our established Bristol based Head Office, located in Emersons Green Credit Control’s primary focus is on the collection of overdue balances, minimising potential credit losses, supporting vulnerable customers and the resolution of queries that are preventing payment. Summary of Key Purpose Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contact Ensure prompt query resolution to facilitate payment Demonstrate regulatory compliance to deliver good customer outcomes Responsibilities Optimising customer facing time to chase and collect overdue\u002Fmissed payments via telephone, letter and email Dealing with\u002Fsolving queries on invoices with both internal departments and external customers Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options Deliver a high level of customer service Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders Working alongside outsource and supplier partners to manage overdue\u002Fmissed payments, debt and vehicle recovery (as required) Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change Skills & Experience Previous experience managing customers in financial difficulty\u002F collections and or credit Control Excellent communication skills: written, verbal, report writing and presenting Excellent time management, planning and organisational skills Self-motivated Proven experience of working under pressure within a process driven role focused on daily KPI’s Evidence of sharing own experience and expertise Sounds judgement and commercial awareness Strong background of delivering excellent customer service Competent user of Microsoft Office suite of applications e.g. Excel, Word What we offer Rewards & Financial Benefits Salary range between £27,030 - £29,000 dependant on experience, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":489,"slug":490,"title":491,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":492},45134,"end-of-contract-customer-support-assistant-lpuk-leaseplan-uk-ltd","End of Contract Customer Support Assistant","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for an End of Contract Customer Support Assistant to join our team and help deliver an excellent experience to our customers throughout the life of their contract. This role would suit someone who enjoys helping customers, solving problems and working in a busy environment where attention to detail really matters. You'll work closely with customers and colleagues across the business, handling account changes, resolving queries and ensuring requests are completed accurately and on time. No two days are quite the same. One minute you might be helping a customer with a contract amendment, the next you could be working with colleagues across the business to resolve a query or find a solution to an issue. Key Responsibilities… Processing contract amendments and customer requests accurately and within agreed service levels Providing support to customers and frontline teams on products, processes and queries Managing customer enquiries and taking ownership through to resolution Investigating issues and identifying any process exceptions that require further review Supporting the resolution of customer complaints and helping to deliver positive customer outcomes Maintaining accurate records and ensuring all activities are completed compliantly Working closely with colleagues across the business to resolve customer issues efficiently Contributing ideas to improve processes and enhance the customer experience Developing your knowledge of our products, systems and processes to become a subject matter expert Skills and Experience Experience in a customer service, administration or operational support role Excellent communication skills, both written and verbal A genuine focus on delivering great customer service Strong attention to detail and a high level of accuracy Good organisation and time management skills Ability to manage multiple tasks and work to deadlines Confidence using Microsoft Office, particularly Word and Excel A proactive approach and willingness to take ownership of issues Someone who enjoys working collaboratively and building positive relationships This role would be a 12 month fixed term contract. What we offer Rewards & Financial Benefits Salary: £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":494,"slug":495,"title":496,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":497},45135,"part-time-customer-service-advisor-driver-care-lpuk-leaseplan-uk-ltd","Part-Time Customer Service Advisor (Driver Care)","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for enthusiastic and customer-focused individuals to join our Driver Care team in Lyde Green on a part time basis. This is a great opportunity if you enjoy helping people, solving problems and working as part of a close-knit team. Every day is different, and you'll play an important role in making sure our customers receive the help and support they need. The role is ideal for anyone looking for part-time hours that fit around family commitments, studies or other responsibilities. What you'll be doing… Speaking with customers and responding to queries by phone and other communication channels Taking ownership of customer issues and seeing them through to resolution Keeping customers updated and managing expectations throughout the process Investigating and resolving complaints and service issues Recording customer interactions accurately on our systems Following up on customer feedback and outstanding actions Making outbound calls to customers when needed Working closely with colleagues across the business to deliver the best outcome for customers Suggesting improvements that could make life easier for our customers or improve the way we work Keeping your knowledge up to date through ongoing training What we're looking for… Previous customer service experience Strong communication skills and a friendly, professional approach Someone who enjoys helping people and finding solutions Confidence dealing with a variety of customers and situations Good attention to detail and organisational skills A positive attitude and willingness to learn Comfortable using computer systems and learning new processes This is a telephone-based role so important you're happy on the phones and keen to help, with a can do attitude Important information.. Working hours are 10:00am to 2:30pm, Monday to Friday You'll need to be available to attend a two-week full-time induction and training programme After training, you'll move onto your part-time working pattern We're aiming for start dates in mid-September If you're looking for a part-time role where you can help customers, learn new skills and work with a great team, we'd love to hear from you. What we offer Rewards & Financial Benefits Pro Rata Salary £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":499,"slug":500,"title":501,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":502},45136,"remarketing-amp-defleet-administrator-lpuk-leaseplan-uk-ltd","Remarketing & Defleet Administrator","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for a Remarketing & Defleet Administrator join our Remarketing team. This role plays an important part in ensuring vehicles are processed efficiently at the end of their contract and that customers receive a fair and professional experience throughout the vehicle return process. You'll investigate customer queries and complaints, liaise with suppliers and internal teams, and ensure vehicle inspections and damage charges are handled in line with industry standards. Key Responsibilities… Managing customer queries and complaints relating to vehicle returns and damage charges Investigating complaints and providing fair, timely and customer-focused resolutions Ensuring vehicle inspections are completed in line with BVRLA Fair Wear and Tear guidelines Reviewing inspection reports and ensuring customers are only charged for damage that falls outside accepted standards Working closely with suppliers, inspection providers and internal teams to resolve issues Monitoring work in progress to ensure service levels and department targets are achieved Maintaining accurate records across all relevant systems Recording and reporting inspection discrepancies and non-conformance issues Responding to customer enquiries within agreed service levels Supporting continuous improvement by identifying recurring issues and opportunities to improve processes Skills and Experience… Previous experience in a customer service, complaints handling, administration or operational support role Strong communication skills, both written and verbal Excellent attention to detail and accuracy Good organisational and time management skills Ability to manage a high volume of work and prioritise effectively A proactive approach and confidence using your own initiative Strong problem-solving skills and a customer-focused mindset Good IT skills and confidence using multiple systems Experience investigating customer complaints Experience within the automotive, fleet, leasing or vehicle rental sector is highly advantageous. What we offer Rewards & Financial Benefits Salary: £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":504,"slug":505,"title":506,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":507},45139,"customer-experience-manager-lpuk-leaseplan-uk-ltd","Customer Experience Manager","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Customer Success function provides support to all customer facing teams by providing the framework, assessment method and insight to ensure that we deliver high quality customer interactions ensuring we continually strive for improvement. We are current seeking a CX Manager to join the team, reporting to the Head of Customer Success this is an exciting opportunity as we continue to re-shape our organisation Purpose Lead the organisation’s customer insight and experience strategy to improve customer outcomes, satisfaction, and loyalty Act as the voice of the customer, embedding customer-centric thinking across journeys, processes and decision-making Drive continuous improvement through data-led insight, ensuring alignment with Consumer Duty and regulatory expectations Key Accountabilities Voice of Customer (VoC) & Insight Management Own and develop the organisation’s Voice of Customer framework Design and manage customer feedback mechanisms including NPS, CSAT, CES, OSAT, surveys, complaints insight and digital feedback Analyse customer data (quantitative and qualitative) to identify trends, pain points, root causes and sentiment Produce insight reports and present findings to drive business improvements and strategic decisions Translate insight into actionable recommendations that improve customer and business outcomes Customer Journey & Experience Improvement Map and analyse end-to-end customer journeys across all channels Identify friction, failure demand, service gaps and customer effort Lead and support initiatives to improve customer outcomes, retention, trust and operational efficiency Partner cross-functionally to embed customer-centric and inclusive design principles into products and processes Ensure journeys are accessible and inclusive for all customer segment Consumer Duty & Vulnerable Customers Support compliance with FCA Consumer Duty requirements and good customer outcomes Embed vulnerable customer considerations into journey design, communications and decision-making Analyse feedback and complaints through a Consumer Duty lens to identify risks of harm or customer detriment Support fair value, accessibility and customer understanding assessments Reporting & Governance Develop dashboards, reporting packs and insight papers on customer performance Define and track KPIs such as NPS, complaint trends and customer effort Provide data-driven recommendations to senior stakeholders and governance forums Track improvement initiatives through to measurable outcomes Stakeholder Management & Influence Build strong relationships across operational, digital, compliance, risk and product teams Influence stakeholders using data, insight and customer storytelling Facilitate workshops, journey reviews and improvement sessions Act as a customer advocate across change programmes and transformation initiatives Culture & Capability Promote a customer-first culture across the organisation Support colleagues in understanding customer needs and behaviours Embed empathy, accessibility and inclusive service principles Contribute to CX training, coaching and awareness activity Skills, Experience & Background Technical Capabilities Strong experience with customer insight tools and methodologies (NPS, CSAT, CES) Data analysis and reporting capability across multiple sources Customer journey mapping and service design understanding Experience with insight tools such as surveys, complaints analysis, and analytics platforms Desired Previous Experience Experience in Customer Experience, Insight, VoC or Service Improvement roles Proven track record of driving customer-led improvements Experience influencing senior stakeholders and working cross-functionally Understanding of vulnerable customers and inclusive service delivery Experience within regulated environments (financial services desirable) Desirable Education and Technical Ability Degree or equivalent experience in Business, Marketing, Psychology or related field Knowledge of behavioural insight, customer psychology or service design Familiarity with Consumer Duty and FCA expectations IT Applications Survey and VoC platforms (e.g., Satmetrix, Medallia, Qualtrics) Data visualisation tools (e.g., Power BI, Tableau) CRM and digital analytics platforms Microsoft Office (Excel, PowerPoint, Word What we can offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":509,"slug":510,"title":511,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":512},45144,"vehicle-procurement-administration-lead-lpuk-leaseplan-uk-ltd","Vehicle Procurement Administration Lead","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for a Vehicle Procurement Administration Lead to join our Procurement team. This is a great opportunity for someone who enjoys working in a fast-paced environment, building relationships and keeping things organised. You'll play an important role in supporting our vehicle procurement activity, helping to manage vehicle campaigns, monitor stock and provide the insight needed to support commercial decisions. Working closely with colleagues across Procurement, Commercial and Operations, you'll help make sure vehicles are sourced, managed and processed efficiently while supporting manufacturers, brokers and internal stakeholders. Key responsibilities… Supporting the day-to-day administration of vehicle procurement activities Setting up and managing vehicle campaigns, ensuring information is accurate and up to date Monitoring stock levels and helping ensure vehicles are managed efficiently throughout their lifecycle Producing reports and analysing data to help support business decisions Managing vehicle campaigns from launch through to disposal, including pricing adjustments where required Acting as a first point of contact for procurement-related queries from colleagues, brokers and suppliers Supporting the processing of rebates, bonuses and buyback agreements Maintaining accurate records and ensuring key processes are followed correctly Looking for ways to improve processes and make things work more efficiently Supporting the team with risk, governance and compliance requirements Working closely with colleagues across the business to support the wider vehicle procurement strategy Skills and Experience… Strong organisational skills and attention to detail Good communication and stakeholder management skills Confidence working with data and producing reports, particularly using Excel Comfortable managing multiple priorities and meeting deadlines A proactive approach and willingness to suggest improvements A positive attitude and desire to learn and develop Strong IT skills and the ability to pick up new systems quickly Experience in an administration, operations, procurement or supply chain role Exposure to a regulated environment would be beneficial Knowledge of the automotive, leasing or fleet sector would be an advantage What we offer Rewards & Financial Benefits Salary: £29,700 to £35,000, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":514,"slug":515,"title":516,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":517},45145,"vehicle-procurement-administration-executive-lpuk-leaseplan-uk-ltd","Vehicle Procurement Administration Executive","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for a Vehicle Procurement Administration Executive to join our growing Procurement team. This is a varied role that would suit someone who enjoys working with people, managing multiple priorities and getting involved in the detail. You'll support the day-to-day running of our vehicle procurement activities, helping to manage vehicle campaigns, monitor stock, maintain reporting and work closely with colleagues, manufacturers and brokers. Whether you're already working in procurement, automotive or operations, or looking to build on your experience, this is a great opportunity to develop your knowledge within a key area of the business. Key Responsibilities… Supporting the administration and coordination of vehicle procurement activities Helping to set up and manage vehicle sales campaigns Monitoring vehicle stock and ensuring records are accurate and up to date Producing reports and maintaining management information Supporting the management of campaigns from launch through to completion Acting as a point of contact for queries from internal teams, manufacturers and brokers Assisting with rebates, bonuses and buyback administration Looking for ways to improve processes and make things run more efficiently Supporting the team in maintaining strong controls and compliance standards Working closely with colleagues across Procurement, Commercial and Operations Skills and Experience… Strong organisational skills and attention to detail Confident communication and relationship-building skills Good Excel and general IT skills Ability to manage a varied workload and meet deadlines A proactive approach and willingness to learn Someone who enjoys solving problems and improving the way things are done A positive attitude and strong team ethic We're open to candidates from a range of backgrounds, but experience in any of the following would be beneficial: Procurement or supply chain Automotive, leasing or fleet operations Administration or operational support Working in a regulated environment Roles where accuracy, process and stakeholder management were important What we offer Rewards & Financial Benefits Salary: £27,030 - £31,000 per annum, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":320,"slug":321,"title":322,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":519},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Twelve month secondment opportunity to support the Customer Remediation Project. Great opportunity to broaden your knowledge or stretch\u002Futilise existing experience within a high profile setting. Key Purpose The Finance Remediation team was formed to ensure the timely delivery and accurate redress processes are met, from customer communication through to the payment and finance allocations. As a successful applicant you’ll manage customer queries and communications within the process agreed timelines ensuring the customer is treated fairly at all times in line with the FCA Code of Conduct. You will also manage the customer complaints process, from logging the complaint to responding within the agreeds SLA’s Primary Responsibilities Manage the daily activities for customer remediation within the business KPIs and SLAs. Ensure all customer queries are logged and responded to in a timely and accurately ensuring good customer outcomes. Ensure all customer complaints are managed and responded to in line with the complaints handling guidelines. Produce communication letters to customer ensuing accuracy and sensitivity of customer data. Process payments to customer via our Finance tools. Skills, Experience & Background Desired previous experience in any of the following areas; customer service, compliance, finance or operational risk management. You will be able to illustrate excellent communication skills: verbal, written. Strong organizational and planning skills with an ability to work to deadlines Analytical mindset with attention to detail and problem-solving capabilities. Ability to manage difficult customer queries and situations constructively. Customer-focused with a drive for fairness and doing the right thing. Collaborative working style across the team and wider business. Be open minded to support continuous improvement and efficiency. Commitment to regulatory compliance and risk management. Desired experience managing customer expectations and service delivery in a regulated environment. Proficient in Microsoft Office applications (Excel, Word). Knowledge of UK financial services regulation and compliance requirements. Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. *ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":521,"slug":522,"title":523,"location":13,"raw_job_location_address_addressLocality":524,"raw_hiringOrganization_logo_url":13,"raw_description":525},45379,"general-sales-manager-lvs-lpuk-leaseplan-uk-ltd","General Sales Manager - LVS","Virtual","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. General Sales Manager – Lombard Vehicle Solutions (LVS) Location: UK (Field Based) Salary: Competitive + Bonus + Benefits Lead Growth. Influence Strategy. Drive Performance. Are you an experienced sales leader with a strong background in vehicle funding, contract hire, fleet management, or financial services? Do you thrive in a fast-paced commercial environment, leading high-performing teams and building strategic partnerships at senior executive level? Ayvens is seeking an exceptional General Sales Manager to drive sustainable growth across our vehicle funding and fleet management offering, working closely with Lombard and NatWest Group stakeholders. LVS combines the trusted heritage of Lombard with the market-leading fleet expertise of Ayvens, delivering innovative vehicle funding and fleet management solutions to businesses across the UK. The Opportunity As General Sales Manager, you will have overall responsibility for delivering volume and margin targets across the LVS portfolio, leading both Field Sales and Telesales\u002FRetention teams while developing key strategic relationships within Lombard and NatWest Group. You will be the senior representative across regional and executive-level stakeholder groups, helping shape commercial strategy, drive growth initiatives, and ensure the long-term success of this important partnership. Key Responsibilities Lead and deliver volume, revenue and margin targets across the LVS sales operation. Manage, coach and develop the Field Sales team and provide leadership oversight of the Telesales & Retention function. Build and maintain strong relationships with senior stakeholders across Lombard and NatWest Group. Develop and execute strategic growth plans aligned to business objectives. Drive customer acquisition, retention and portfolio growth across SME, Corporate and Retail sectors. Lead quarterly strategy and performance reviews with Regional Managing Directors and senior stakeholders. Support the development and delivery of marketing campaigns, special offers and commercial initiatives. Attend and present at senior leadership meetings, steering committees and industry events. Oversee commercial approvals and support complex, high-value deal structures. Ensure effective pipeline management, forecasting and reporting through Salesforce. Recruit, motivate, develop and retain high-performing sales professionals. About You You are a commercially astute sales leader with a proven ability to deliver results through both direct and indirect sales channels. Essential Experience Significant sales leadership experience. Strong knowledge of Contract Hire and Fleet Management. Experience managing managers and leading multi-layered sales teams. Proven track record of delivering revenue and profit growth. Experience influencing and engaging senior stakeholders. Strong commercial awareness and negotiation skills. Experience with performance management, forecasting and sales analytics. Key Skills Exceptional communication and presentation skills. Strategic thinking with a strong execution focus. Coaching, mentoring and leadership capability. Senior-level stakeholder management and influencing. Proposal writing and commercial deal structuring. Strong analytical and MI interpretation skills. Resilient, target-driven and customer-focused. Excellent organisational and relationship-building abilities. Why Join Us? This is a rare opportunity to lead a strategic sales function within a market-leading vehicle solutions business, working alongside some of the UK's most recognised financial services brands. If you are passionate about developing people, delivering growth and shaping strategic partnerships, we'd love to hear from you. Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":527,"slug":528,"title":529,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":530},45140,"asset-risk-data-analyst-lpuk-leaseplan-uk-ltd","Asset Risk Data Analyst","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We’re looking for a talented Asset Risk Data Analyst to join the team at Ayvens in Bristol. In this role, you’ll help shape how we manage and optimise the performance of our vehicle portfolio by setting and reviewing residual values and SMR (Service, Maintenance and Repair) budgets, analysing registration, fleet and external benchmarking data, defining policies aligned with Ayvens’ risk appetite, and monitoring our competitive position in the marketplace. Key Responsibilities... Manage Autofutura RV and SMR databases, ensuring accurate depreciation curves that reflect current RV methodology and risk appetite. Conduct and analyse bi-annual Fleet Revaluation campaign, highlighting key areas of risk and recommending improvements to our forecasting. Manage, develop, and maintain database tools, striving for automation to increase accuracy, flexibility and scope of reporting. Provide detailed analysis to support recommendations to shape Ayvens RV and SMR policies. Lead Asset Risk communication and response to both internal and external auditors, providing evidence and explaining Asse Risk’s modelling, methodologies and practices. Support Asset Risk Analysts in setting new RVs and SMRs, considering current policies and risk appetite. Working with other areas of the business to build common reporting datasets. Periodic analysis of industry data, Ayvens residual values and maintenance budgets for new and used vehicles, disposal performance and current fleet, highlighting areas of risk and recommending policy changes. Use advanced data manipulation skills to develop new processes and routines to interrogate the Pricing databases to build a suite of regular reporting to provide key information for decision making. Support the delivery of business projects with ad-hoc reporting as requested. Ad-hoc testing for any new Pricing Software or updates and provide training as required. Skills & Experience... Good standard in IT literacy including PowerPoint and Word Advanced Microsoft Excel Coding experience in VBA, SQL and\u002For SAS Good communication skills i.e. face to face, telephone, presenting, e-mail, report writing. Time Management Data manipulation and presentation Effective problem solving, search for alternative solutions leading to process improvements. Industry experience is advantageous. This role would initially be a 12 month fixed term contract. What we offer Rewards & Financial Benefits Competitive salary and pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":532,"slug":533,"title":534,"location":13,"raw_job_location_address_addressLocality":524,"raw_hiringOrganization_logo_url":13,"raw_description":535},45378,"account-director-lpuk-leaseplan-uk-ltd","Account Director","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. This is an exciting opportunity to join our team as an Account Director where you'll be responsible for the strategic development of key accounts. Role Purpose: Responsible for the strategic development of key partnership accounts, creating, agreeing, and delivering strategic plans with customers, generating demonstrable value for our key customers and Ayvens. Role Specifics: Create and deploy the strategic business plan for each account and continuously monitor, measure and evolve where appropriate in line with client need and market\u002Findustry\u002Flegislation developments. Identify key decisions makers and build strong relationships at senior executive level. Undertaking regular meetings with the decision-maker to agree key objectives to maximise opportunities and future account development and prevent customer from re-tendering. Work closely with the Customer Relationship Manager to deliver all elements of the contract and to exceed customer expectations. Grow ‘share of wallet’ within portfolio of customers. Lead and implement contract renewals and re-tendering processes. Actively keep abreast of competitor, supplier, market and client industry activities and data. Build strong internal partnerships across Ayvens particularly with the Head of Customer Services and across other Ayvens divisions. Liaise with Propositions Team and Pricing Team to ensure the optimal solution is provided to the client in a cost-effective manner. Enhance personal development, attend conferences\u002Findustry forums and deliver presentations as agreed. Develop and build key stakeholder relationships within clients and suppliers to optimise potential growth opportunities. Responsible for managing within an agreed budget. Financial targets (units\u002Fprofitability\u002Fcost etc. as detailed on commission plan). Achieve Customer Satisfaction target. Knowledge & Experience Strong commercial and financial awareness. Strong solutions-based selling experience within a business-to-business environment. In-depth knowledge of key activities within client service\u002Fcustomer service function. Ability to recognise highly profitable opportunities within existing accounts. Proven track record of developing internal and external networks via relationship management techniques. Experience of providing creative and innovative solutions for clients. Able to demonstrate a proven track record of significant achievement and continuous improvement. Degree educated or suitable industry qualification\u002F experience led equivalent. Working knowledge of core Microsoft applications (Word, PowerPoint and Excel). Able to demonstrate advanced presentation skills that are tailored to the needs of the audience. Experience of identifying, leading and coordinating virtual teams. Ability to apply a systematic and structured approach when managing a client change. Experience of actively participating in a team environment, whilst demonstrating the capability to work independently. What we can offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Limited free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":537,"slug":538,"title":539,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":540},45142,"vehicle-maintenace-controller-lpuk-leaseplan-uk-ltd","Vehicle Maintenace Controller","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens, we’re shaping the future of mobility and delivering smarter, more sustainable solutions for our customers. Our people are at the heart of everything we do, and we’re committed to creating a high-performing, inclusive and customer-focused culture. Currently seeking an addition to our Bristol based Fleet Services Team in the form of a Maintenance \u002F Technical Controller. Key Purpose Control, manage and authorise maintenance expenditure Provide service excellence to both internal and external customers. Contain costs, in a way that will not have an adverse effect on customer service Key Responsibilities Efficiently process high volumes of on- line authorisation requests. Daily enquiries, issuing order numbers and agreeing RMT costs within agreed guidelines with the aim being to minimise these costs in line with providing excellent customer service. Authorise recharges \u002F reimbursements to customers. Ensure regular contact with customers, ensuring agreement is sought where required. Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy. Certain costs will be covered by manufacturer support schemes. Build relationships and develop the trust of the customer and\u002For drivers. Meet all agreed SLA’s and Key Performance Indicators (KPI’s) Maintain a high level of service focus, ensuring Ayvens service style is adopted and supported always. Keep abreast of market conditions and specific industry and organisational changes. Achieve optimum value from every negotiation while maintaining on-going and mutually beneficial relationships. Skills, Experience & Background Workshop experience Mechanic qualification or equivalent in experience Apprenticeship in the motor trade, would be ideal in addition to experience of working in a customer facing role. Proven ability to negotiate with service centres Ability to convey technical knowledge in a non-technical way Great attention to detail Resilience alongside the ability to follow a process and work to deadlines . What we can offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":542,"slug":543,"title":544,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":545},45150,"strategic-oem-relationship-manager-lpuk-leaseplan-uk-ltd","Strategic OEM Relationship Manager","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We’re looking for an experienced Strategic OEM Relationship Manager to join the Ayvens team on a permanent basis at our Lyde Green, Bristol (BS16 7LB) office. The role will oversee the vehicle sourcing strategy and manage key manufacturer relationships across the UK business. You’ll own the end‑to‑end vehicle procurement strategy, working closely with manufacturers, dealers and brokers to secure supply, optimise commercial outcomes and manage risk. You’ll balance strategic planning with hands‑on supplier management, ensuring operational delivery and resolving issues quickly. Strategic OEM Relationship Manager key responsibilities of the role are as follows Build and manage strong relationships with vehicle manufacturers and supply partners. Secure vehicle supply and negotiate optimal commercial terms. Manage the vehicle procurement strategy across key categories. Source tactical and bulk purchasing opportunities to support business goals. Deliver against volume, rebate and commercial performance targets. Act as the main point of contact for manufacturer performance, issue resolution and escalation. Work closely with Operations teams to ensure efficient order fulfilment and supplier performance. Maintain oversight of stock levels, campaigns and supply management controls. Use data and insight to identify opportunities, trends and risks. Collaborate with Asset Risk, Commercial and wider stakeholders to inform strategy. Contribute to Group category activity, including supplier partnerships and rebates. Support the development of supplier scorecards and performance frameworks. Drive continuous improvement across the vehicle supply chain. Ensure all activity aligns with risk, compliance and governance standards. Skills and Experience Experience in procurement, category management or supplier relationship management. Strong commercial and negotiation experience. Previous experience managing teams and business stakeholders through clear planning and effective performance development . Experience working in a fast‑paced, stakeholder‑driven environment. Good working knowledge of Microsoft Office and data analysis. Excellent systematic and reporting skills. Highly organised, with the ability to prioritise and deliver at pace. Strategic thinker with a hands‑on, delivery‑focused approach. Experience influencing senior stakeholders and external partners. Experience leading or contributing to change and improvement initiatives. Experience in the automotive or leasing sector and an understanding of vehicle supply chains and manufacturer relationships is highly advantageous What we offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":547,"slug":548,"title":549,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":550},45138,"customer-contact-forecasting-analyst-lpuk-leaseplan-uk-ltd","Customer Contact Forecasting Analyst","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We’re looking for a Customer Contact Forecasting Analyst to join our Resource Planning team at our office in Lyde Green, Bristol. This is a newly created role, offering the opportunity to design, build and implement forecasting and capacity models from the ground up. Working closely with Planning Schedulers, Real Time Coordinators and key stakeholders, you’ll use data and insight to predict demand, optimise resource planning and support key business decisions. This role will play a critical part in balancing service performance with cost efficiency. You’ll be responsible for developing accurate demand forecasts and translating these into clear capacity requirements. Using a combination of operational data, financial inputs and business forecasts, you’ll provide actionable insight to ensure the right resources are in place at the right time. Key Responsibilities Forecast customer contact demand across short, medium and long‑term time horizons. Translate forecasts into capacity models and staffing requirements (FTE). Produce clear insight and recommendations to support operational and strategic decision‑making. Monitor forecast accuracy and provide reporting to support team scheduling and planning. Analyse performance data to identify opportunities to improve efficiency and reduce costs. Support workforce planning through headcount modelling, including attrition, shrinkage and productivity. Build and maintain forecasting models using multiple data sources, including operational, financial and sales data. Provide resource impact assessments for new projects, product launches and business changes. Develop scenario models to assess the impact of process, system or structural changes on performance and customer outcomes. Create reports and presentations to communicate insights clearly to both technical and non‑technical stakeholders. Work closely with planning teams to ensure forecasting aligns with real‑time operations and scheduling. Support budgeting and financial planning through detailed headcount forecasting, Skills & Experience Strong analytical and problem‑solving skills. Experience in a forecasting, capacity planning or resource planning role. Background in a contact centre, financial services or operational environment. Advanced Excel skills and experience using tools such as Power BI or similar reporting platforms. Experience building forecasting, demand or resource planning models Ability to turn complex data into clear insight and actionable recommendations Strong communication skills, with the ability to explain technical concepts clearly Comfortable working with incomplete data and applying logical assumptions. What we offer Rewards & Financial Benefits Salary £35,000–£42,000 per annum, depending on skills and experience, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":552,"slug":553,"title":554,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":555},45148,"vehicle-procurement-category-manager-lpuk-leaseplan-uk-ltd","Vehicle Procurement Category Manager","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. As our Vehicle Procurement Category Manager, you'll play a leading role in shaping Ayvens' vehicle purchasing strategy, working closely with manufacturers, dealers and key business stakeholders to secure the right vehicles on the best possible commercial terms. This is a fantastic opportunity to take ownership of key manufacturer relationships, identify commercial opportunities and influence purchasing decisions that support both our customers and the wider business. Vehicle Procurement Category Manager Key Responsibilities… Managing relationships with vehicle manufacturers and key supply partners Negotiating supply agreements, commercial terms and rebate opportunities Working with colleagues across Commercial, Operations and Asset Risk to ensure vehicle supply meets business needs Identifying tactical and bulk purchasing opportunities to support business performance Acting as the main point of contact for manufacturer escalations and issue resolution Monitoring market trends, manufacturer activity and vehicle availability to identify risks and opportunities Producing insight and analysis to support vehicle purchasing decisions Managing manufacturer performance through regular reviews and scorecards Supporting stock management activities to ensure vehicles are sourced and managed effectively Ensuring procurement activities are carried out in line with business controls and governance requirements Looking for opportunities to improve processes and ways of working across the vehicle supply chain Skills and experience required… Experience working in the automotive, OEMs, dealerships, leasing or vehicle supply industry A strong commercial background, ideally within account management, procurement or supplier management Excellent relationship-building and stakeholder management skills Confidence negotiating with suppliers and influencing outcomes Strong analytical skills and the ability to use data to support decisions Commercial awareness and a good understanding of market dynamics A proactive approach with the ability to manage multiple priorities Strong communication and presentation skills Knowledge of vehicle supply chains and fleet operations Experience working in a regulated environment A track record of improving processes or delivering change What we offer Rewards & Financial Benefits Salary:£48,000 - £58,000 per annum, Competitive pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":557,"slug":558,"title":559,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":560},45137,"customer-service-team-leader-lpuk-leaseplan-uk-ltd","Customer Service Team Leader","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Outstanding opportunity for an experienced people leader to join our Bristol based ‘\"Indirect\" Team within Customer Service, where we provide market leading capability and interaction with a broad range of drivers, brokers and dealerships Are you passionate about leading others? Are you committed to providing excellent levels of service? Dedicated to ensuring speedy\u002F respectable turnaround and response times? Committed to leading a team who produce impressive levels of interaction? Have a passion for knowledge sharing, developing others If this sounds like you, please read on you could be just what we need to complement our existing leadership team. Strong remuneration package inc. competive basic salary, contributory pension, bonus potential, flexible working. Key Purpose Lead and manage a team to achieve all individual, team and business KPI’s and SLAs Provide all team members with feedback and coaching to ensure individual competence maximising individual and team performance Ensure a consistent high level of quality service standards are provided to internal and external customers Promote a culture of efficiency within the team, being able to challenge current ways of working, propose and manage implementation of tangible business improvements Foster and promote an engaged team therefore minimising attrition and absence Collaborate with other operational teams to proactively look for ways to reduce handoffs, costs and improve customer satisfaction Minimise business and regulatory risks through rigorous control checks Summary of Responsibilities Responsible for the day to day resourcing and workflow management of a team ensuring productivity and SLA metrics achieved Ensure all team members have documented SMART objectives, regularly review individual and team performance targets, outputs and behaviours providing timely feedback. Track, monitor and deliver in line with the Quality framework to deliver good customer outcomes Complete monthly performance reviews with all team members and implement performance improvement plans as and when required Ensure robust training and succession plans are in place to develop, engage and retain competent team members Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to Provide operational and subject matter guidance for all team processes Ensure the department achieves all relevant compliance and regulatory activities to deliver good customer outcomes. Utilise daily, weekly and monthly reporting for all required team metrics, to enable ownership and delivery of team performance. Timely escalation of any issues on policy, procedures or decision making processes to an Operations Manager Skills & Experience Proven experience in a previous leadership position Experience of managing performance, formally or informally, with a focus on both results and behaviours Excellent communication skills: written, verbal, report writing and presentations Proven people management experience including feedback, coaching and performance management Excellent time management, planning, organisational and delegation skills High levels of professionalism and stakeholder management. Broad knowledge of UK regulated and finance industry and commercial awareness Problem solving capabilities Good standard in IT literacy in particular Microsoft Office applications Self-motivated with the ability to lead others What We Can Offer Salary range between £32,000 - £38,000 Generous contributory pension scheme  25 days holiday, in addition to bank holidays  Volunteering days to assist in charity work Sustainability Initiatives  Holiday buy \u002F sell (subject to conditions) Travel Insurance (cost associated) Dental Insurance (cost associated) Eligibility for Annual Bonus Scheme Enhanced parental leave Generous Employee Referral Scheme (£1000) Cycle2work Scheme  Free breakfast \u002F fruit in the Bristol office EV charging points, bike storage, shower & changing facilities, car parking Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":562,"slug":563,"title":564,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":565},45143,"treasury-amp-reporting-analyst-lpuk-leaseplan-uk-ltd","Treasury & Reporting Analyst","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Treasury & Reporting within Ayvens UK is responsible for managing funding and interest rate risks, banking and cashflows. Whilst also providing MI across the business and into Ayvens group. We’re currently seeking a Treasury & Reporting Analyst to support the team, based within our Bristol based finance team reporting to the Treasury & Reporting Manager Key Purpose Monitor Cash Position and use this to help manage monthly funding streams Oversee production of MI for internal and external stakeholders and assist in monthly processes for the various funding sources Use funding and markets insight to help set and maintain interest rates at the appropriate levels Key Accountabilities Cashflow Upkeep of the daily cashflow spreadsheet Monitor cashflow levels and correct as appropriate Funding Assist in the management and administration of all funding schemes Enter new loans on to the relevant reporting tools and ensure cashflows are posted correctly in Finance systems Produce monthly and quarterly reports on the Funding schemes Interest Rates Ensure Interest rates are set and maintained at appropriate levels Assist with the management of the Interest Ratecharts and COBF tables Projects Provide expert support to various Finance functions through development and upkeep of existing reports and spreadsheets using SAS, VBA and SQL Ad hoc modelling and analysis of large data sets to inform ALD strategy Development of reports and processes to improve and ensure data integrity within the various Finance Assist with the development and upkeep of the Finance sharepoint site Reporting Assist in the creation and improvement of the monthly Fleet and Orderbank Reporting to UK and International stakeholders Assist in the production of the Treasury Committee Pack Banking Administration of current bank accounts and finance payment and DD solutions Assist in the development of banking systems\u002Fprocesses Skills, Experience & Background Proficient in Microsoft Office i.e. Excel to advanced level with experience of working with large datasets Experience in SAS \u002F Visual Basic \u002F VBA \u002F SQL preferred Self starter with the ability to take the initiative and work pro-actively ideally with experience of process improvement Experience of Financial Reporting and and\u002For experience working in a finance department preferred Strong numeric and analytical skills with the ability to interpret complex financial data and trends. Proactive attitude with proven ability in taking ownership for resolving problems and queries Excellent communication and interpersonal skills, with the ability to effectively communicate financial concepts to non-finance stakeholders. Proven ability to work collaboratively in a fast-paced environment and effectively manage multiple priorities. Planning, prioritising and meeting deadlines in a fast paced and complex environment What we offer Rewards & Financial Benefits Competitive remuneration package inc. contributory pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":567,"slug":568,"title":569,"location":13,"raw_job_location_address_addressLocality":13,"raw_hiringOrganization_logo_url":13,"raw_description":570},45147,"vehicle-procurement-aftersales-lead-lpuk-leaseplan-uk-ltd","Vehicle Procurement Aftersales Lead","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for an experienced Vehicle Procurement Aftersales Lead to join our Procurement team. This is an exciting opportunity to work at the heart of our manufacturer relationships, helping to resolve complex vehicle issues and ensuring our customers receive the support they need when things don't go to plan. Working closely with vehicle manufacturers, dealerships and colleagues across the business, you'll take the lead on vehicle rejection cases and major technical issues, finding practical solutions that deliver the right outcome for both our customers and Ayvens. You'll also play an important role in helping us shape and improve our aftersales offering as we continue to develop and enhance the customer experience. Key Responsibilities… Building strong relationships with vehicle manufacturers and dealer partners Managing complex vehicle rejection cases and technical escalations from start to finish Working with OEMs to agree fair and timely resolutions for customers Supporting our Complaints, Customer Service and Technical teams with specialist advice and guidance Acting as a key point of contact when customers experience significant vehicle issues Identifying opportunities to improve customer journeys, processes and ways of working Producing insight and reporting to help strengthen manufacturer relationships and improve performance Escalating recurring issues and working with manufacturers to deliver lasting solutions Supporting the development of our future aftersales model and helping to improve how teams work together Sharing knowledge and coaching colleagues where appropriate Skills and Experience Experience working with vehicle manufacturers, dealers or within the automotive industry Strong relationship-building and stakeholder management skills Experience handling complex customer issues, complaints or technical vehicle cases A practical, solutions-focused approach to problem solving Excellent communication and negotiation skills Strong organisational skills and the ability to manage multiple priorities Confidence working across different teams and levels of the business A genuine passion for delivering great customer outcomes Experience within leasing, fleet management or automotive aftersales Knowledge of vehicle rejection processes and consumer legislation Experience working in a regulated environment A track record of improving processes or delivering operational change What we offer Rewards & Financial Benefits Salary: £40,000 - £54,000 per annum, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":572,"slug":573,"title":559,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":575},53384,"customer-service-team-leader-leaseplan-uk-ltd","Bristol CEC","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Outstanding opportunity for an experienced people leader to join our Bristol based ‘Corporate’ team. Ayvens Customer Service function provides market leading capability to our broad range of customers and is crucial in protecting and growing the Ayvens brand. Are you passionate about leading others? Do you have a positive outlook with strong stakeholder management skills? Are you committed to providing excellent levels of service? Dedicated to ensuring speedy\u002F respectable turnaround and response times? Committed to leading a team who produce impressive levels of interaction? If this sounds like you, please read on you could be just what we need to complement our existing leadership team. Strong remuneration package inc. competive basic salary, contributory pension, bonus potential, flexible working. Key Purpose Lead and manage a team to achieve all individual, team and business KPI’s and SLAs Provide all team members with feedback and coaching to ensure individual competence maximising individual and team performance Ensure a consistent high level of quality service standards are provided to internal and external customers Promote a culture of efficiency within the team, being able to challenge current ways of working, propose and manage implementation of tangible business improvements Foster and promote an engaged team therefore minimising attrition and absence Collaborate with other operational teams to proactively look for ways to reduce handoffs, costs and improve customer satisfaction Minimise business and regulatory risks through rigorous control checks Effective management, clear communication and professional liaison with all 3rd party relationships Support strategic change initiatives through to completion within your business area Summary of Responsibilities Responsible for the day to day resourcing and workflow management of a team ensuring productivity and SLA metrics achieved Ensure all team members have documented SMART objectives, regularly review individual and team performance targets, outputs and behaviours providing timely feedback. Track, monitor and deliver in line with the Quality framework to deliver good customer outcomes Complete monthly performance reviews with all team members and implement performance improvement plans as and when required Ensure robust training and succession plans are in place to develop, engage and retain competent team members Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to Provide operational and subject matter guidance for all team processes Ensure the department achieves all relevant compliance and regulatory activities to deliver good customer outcomes. Utilise daily, weekly and monthly reporting for all required team metrics, to enable ownership and delivery of team performance. Timely escalation of any issues on policy, procedures or decision making processes to an Operations Manager Skills & Experience Proven experience in a previous leadership position Experience of managing performance, formally or informally, with a focus on both results and behaviours Excellent communication skills: written, verbal, report writing and presentations Proven people management experience including feedback, coaching and performance management Excellent time management, planning, organisational and delegation skills High levels of professionalism and stakeholder management. Broad knowledge of UK regulated and finance industry and commercial awareness Problem solving capabilities Good standard in IT literacy in particular Microsoft Office applications Self-motivated with the ability to lead others What We Can Offer Salary Range: £32,000-£38,000 (based on experience) Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (Limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":577,"slug":578,"title":579,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":580},53462,"customer-service-advisor-driver-care-leaseplan-uk-ltd","Customer Service Advisor (Driver Care)","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We are looking for Customer Service Advisors to join our Driver Care team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis. We are specifically keen to hear from applicants who have experience within a customer facing role. The key responsibilities of the role are as follows: Develop and maintain a comprehensive understanding of our multiple business channels and business processes. Develop and maintain a detailed knowledge of each department’s key responsibilities and function and develop effective working relationships that ensure positive outcomes for the customer. Provision of first line response across multiple mediums to all incoming customer queries and or requests, providing where possible an immediate resolution and ensuring the Customer’s expectations are managed in adherence with agreed Service levels. Effectively ‘triage’ all queries and or complaints where an immediate resolution is not possible, and ensure appropriate action is taken to resolve within agreed service levels Use workflow processes to record queries and allocate tasks as appropriate allowing completion by others where appropriate Pro-actively follow up and manage to conclusion any issues arising from our customer feedback mechanisms. Make proactive calls to customers as part of our Customer Excellence strategy. Proactively look for opportunities to improve service delivery and customer satisfaction then make suggestions as appropriate. Undertake training to pass legislative requirements Skills and experience required Proven experience in managing customer expectations and service delivery Excellent communication skills: written, verbal. Understand the need to work within legislative guidelines and look for solutions within the framework Problem solving and ability to look for process improvements, Ability to influence others, manage difficult situations Commercial awareness and understanding of business processes This is a telephone based role so important you're happy on the phones and keen to help, with a can do attitude. What we offer Rewards & Financial Benefits Salary £27,030 per annum, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":582,"slug":583,"title":584,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":585},53463,"financial-crime-analyst-leaseplan-uk-ltd","Financial Crime Analyst","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens UK Risk and Compliance division acts as the organisation’s second line of defence, making sure the business operates safely, legally, and in a way that protects customers and the firm. The Financial Crime Team sits alongside the Compliance Assurance Team within the Risk and Compliance Director’s remit. The team plays an intrinsic part in Ayvens internal control and compliance framework. The role of the Financial Crime Team is to manage the risk of financial crime within the business (including the risk of bribery and corruption) and to ensure that Ayvens maintains compliance with its responsibilities under anti-money laundering legislation. The team reports to the Financial Crime Manager \u002F Deputy MLRO. Key Responsibilities: Anti-Money Laundering Create and deliver additional training as and when provided. Provide guidance in a timely manner on the treatment of customers where AML\u002FCTF or Financial Crime concerns have been raised, both at on boarding and in-life. Support with the reviewing, and the filing of Suspicious Activity Reports as required. Also ensuring that all reported customers are regularly reviewed and that the SAR register is kept up to date. Support AML\u002FCTF risk assessments of Ayvens UK business. Review potential and existing high-risk relationships and transactions and keep relevant registers (including but not limited to Run-Off Customer register, PEP Register) up to date. Ensure applicants are reviewed against fraud, PEP and Sanctions databases and watchlists in line with Société Générale rules. Fraud Maintain relationships with industry bodies and fraud prevention agencies to ensure that fraud prevention agency rules, guidance and reporting requirements are adhered to. Analyse fraud data and prepare reports as required including but not limited to monthly management information pack and Committee reporting. Conduct investigations into fraudulent activity, including root cause analysis and examination of suspected fraudulent documentation. Anti Bribery and Corruption Support ABC Risk Assessments and activities. Carry out regular monitoring of ABC activities including but not limited to GEMs and COI declarations to ensure policy adherence and best practice throughout the business. General Identify deficiencies in policies, procedures, systems or controls relating to AML\u002FCTF and Financial Crime and help implement remedial actions to address deficiencies and ensure that these are effectively communicated to all relevant staff. Actively develop, coach and mentor colleagues to ensure they meet their full potential in line with agreed business strategy. Ensure data is accurate and maintained on all relevant systems, registers and logs. Skills and Experience: Knowledge and experience of AML including an understanding of the relevant FCA Financial Crime rules and guidance, the UK Money Laundering Regulations and JMLSG guidance. A basic understanding of the breadth of laws and regulations imposed on regulated firms to defend against financial crime. Good IT literacy for all MS office products. Able to support the production of reports and MI to a high standard. What we offer Rewards & Financial Benefits Salary of £27,000- £31,000 (based on experience), Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme. Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":587,"slug":588,"title":589,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":590},53465,"knowledge-management-team-leader-leaseplan-uk-ltd","Knowledge Management Team Leader","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Our Customer Services division plays an important role at the core of our business, delivering high-quality, customer support to Regulated and Corporate customers via multiple customer channels. Established as a key support function, our Knowledge Management Teams ensure our service led employees and customers are enabled with accurate, accessible and actionable information so that great outcomes can be delivered right first time. Key Responsibilities: Lead, coach and develop a competent team of Knowledge Content Authors and Technical Writers, providing clear direction, strong engagement and an open feedback environment to drive efficient support of business needs. Drive the quality creation, governance and continuous review of knowledge, ensuring information is compliant, well-structured, easily accessible and effectively maintained. Foster a culture of strong collaboration, building cross-functional relationships and promoting knowledge-sharing across teams to enhance overall organisational effectiveness. Own and evolve the Knowledge Management framework, ensuring robust governance, version control, content standards and audit readiness. Build, lead and implement a new approach to insight and analytics, working with data teams to harness failure demand and other data indicators that identify knowledge gaps, drivers and opportunities for optimisation across both Regulated and Corporate Customer journeys. Leverage data and insight to continuously improve knowledge effectiveness, reduce failure demand and enhance customer and colleague outcomes. Skills and Experience: Required: Demonstrable experience in a people management\u002Fleadership position Excellent communication skills both written and verbally Strong analytical capability, interpreting data into information and action. Excellent stakeholder management skills at various organisational levels Proficient in Microsoft Applications (PowerPoint, Excell, Word) High attention to detail and commitment to quality and accuracy. Able to deliver clear, insightful presentations. Desirable: Knowledge of UK regulation within a finance, automotive or other regulated type business Able to simplify complex information into digestible content for different audiences Experience of Knowledge management principles, systems, types of frameworks & content cycle best practices What we offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":592,"slug":593,"title":594,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":595},53467,"operations-team-leader-fleet-support-leaseplan-uk-ltd","Operations Team Leader - Fleet Support","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens Fleet Support Team delivers a high-quality, customer-focused service while ensuring accurate, compliant, and efficient vehicle operations. Key areas of responsibility include: Managing customer queries and complaints professionally, with a strong emphasis on service quality and customer satisfaction. The maintaining of accurate vehicle registration (V5) and registered keeper records is key to ensuring full fleet compliance alongside the processing of fines efficiently, including liability transfer, payment, recharge, and query resolution We are currently seeking an additional Team Leader to join this successful and operationally crucial function. Ideally you will have proven experience in a team leadership or supervisory role within an operational or fleet environment. Key Purpose Put customers at the centre of all activities, continuously looking for ways to improve processes and enhance their experience. Support and drive change within the department, promoting a culture of engagement, continuous improvement, and adaptability across the team. Collaborate effectively with internal departments to ensure aligned, efficient, and high‑quality service delivery. Accountabilities Deliver team performance targets, effectively planning and prioritising workload, and adapting resources to meet changing operational demands. Monitor and minimise operational losses, using strong controls, early issue identification, and prompt corrective action. Lead and develop the Fleet Support team, driving high performance and promoting a positive, accountable, customer-focused culture. Provide regular coaching and performance reviews, supporting team development, engagement, and future succession. Set and manage SMART objectives for all team members, regularly reviewing performance, behaviours, and output, and providing clear, timely feedback. Ensure strong process governance, with all procedures version-controlled, regularly reviewed, and consistently followed. Maintain full compliance with legal, regulatory, and internal requirements, meeting all deadlines. Handle escalations and operational issues promptly, implementing preventative actions to improve service and reduce repeat issues. Oversee key fleet administration activities, including vehicle taxation, V5s, fines, personalised registrations, and MOT compliance. Build and maintain effective stakeholder relationships, working collaboratively and taking a proactive, solutions-focused approach. Support the Fleet Support Manager on projects and initiatives, contributing to continuous improvement and operational efficiency. Skills, Experience & Background Essential Proven experience in a team leadership or supervisory role within an operational or fleet environment. Strong ability to manage performance, including delivering KPIs and SLAs. Experience planning and prioritising workload in a fast-paced environment. Good understanding of compliance, governance, and risk management within Operations. Experience coaching and developing team members to improve performance. Excellent communication and stakeholder management skills, with the ability to influence at all levels. Strong problem-solving skills, with the ability to make effective, timely decisions. Experience working in a fleet or similar operational environment. Experience managing complex customer requirements and delivering effective solutions. Desirable Knowledge of fleet administration processes, such as vehicle taxation, MOTs, V5s, and fines management. Experience of continuous improvement practices, such as Lean, Six Sigma, or process optimisation. What we offer Rewards & Financial Benefits Competitive salary and contributory pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) ,Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Available - Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":597,"slug":598,"title":599,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":600},53470,"risk-operations-analyst-leaseplan-uk-ltd","Risk Operations Analyst","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We’re looking for a Customer Due Diligence Analyst to join our Risk Operations team, based at our Lyde Green, Bristol (BS16 7LB) office. You’ll be responsible for assessing applications, managing due diligence activity and supporting effective risk management. This is a hands‑on role, offering responsibility for decision‑making, analysis and delivering high‑quality outcomes within a fast‑paced, regulated environment. The key responsibilities for the role are Perform KYC and Due Dilligence on new customer onboardings, periodic and event-based reviews for regulated and non-regulated customer types Conduct PEP, sanctions, and adverse media screening using industry recognised tools Request and analyse customer documentation, including structure data and financial statements to evaluate the risks associated and issue an on boarding risk rating. Produce a robust audit trail on all parts of application decisions ensuring outcomes are compliant with on boarding policies and procedures. Deliver operational effectiveness by achieving productivity and quality targets and key business objectives. Communicate with internal and external customers to resolve KYC \u002F CDD queries timely. Coordinate with the Senior Risk Operations Analyst for workflow prioritisation and escalate issues in a timely manner to achieve agreed service level agreements Skills and Experience Strong experience in KYC\u002FCDD, including complex client structure knowledge gained in a financial services organisation Ability to interpret financial documents with proven ability to analyse and record ownership and control structures correctly. Technical proficiency of data utilisation, dissemination and decisioning to risk assess accurately. Strong analytical and investigative skills with high attention to detail in documenting findings. Confident communicator, capable of interacting with internal stakeholders and external customers to resolve queries. Ability to work efficiently in a high-volume, fast-paced environment while maintaining high quality standards. What we offer Rewards & Financial Benefits Salary: £28,000–£32,000 per annum, depending on skills and experience , Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":602,"slug":603,"title":604,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":605},53490,"internal-controls-accountant-leaseplan-uk-ltd","Internal Controls Accountant","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Crucial to our continued success, the Finance function plays a key role in supporting and guiding the business to make effective, sustainable, and commercially sound decisions. We ensure robust financial controls, regulatory compliance, and effective risk management across all accounting and reporting activities. The External Reporting team is responsible for all external financial reporting and taxation matters, including statutory accounts, regulatory reporting, and HMRC submissions. Due to continued growth, we are excited to introduce a newly created opportunity for an Internal Controls Accountant. This is an excellent role for an ambitious finance professional looking to make a real impact by strengthening the control environment, enhancing processes, and supporting the business in managing risk effectively. Key Accountabilities Control Planning, Ownership & Execution Create and maintain an annual plan for control ownership and completion in Finance Design, implement, and operate controls within business processes where relevant Execute regular control activities to ensure risks are mitigated Take ownership of control gaps and drive remediation through to completion Risk Identification & Management Identify operational, financial, and regulatory risks within the division Assess risks and ensure appropriate mitigating controls are in place Keep risk assessments current and aligned to changing business activity Control Testing & Issue Resolution Perform hands-on control testing within the first line Identify failures or weaknesses and fix them quickly Track issues through to closure and ensure sustainable fixes are embedded Incident Response & Root Cause Fixing Manage operational incidents and risk events as they arise Perform root cause analysis and implement corrective actions Update processes and controls to prevent recurrence Risk Framework Delivery Maintain and update risk and control systems Produce accurate and timely risk data and reporting Ensure all risks and controls are properly documented and owned Governance & Reporting Delivery Produce regular risk and control reporting for management forums Contribute clear, data-driven insights to support decision-making Consumer Duty Price and Value Outcome Lead Produce monthly KPI metrics for Consumer Duty Forum Annual Fair Value Assessment review for all Regulated Products Stakeholder Delivery Work directly with operational teams to implement controls Support teams in resolving control issues and improving processes Regulatory & Customer Outcomes Implement regulatory requirements within business processes Embed customer outcome considerations into day-to-day decision-making Skills, Experience & Background Qualified Accountant, Certified Internal Auditor (CIA), or equivalent Practical experience in risk, controls, or audit within an operational environment Strong understanding of internal controls and how they operate in practice Experience executing control testing and resolving issues Knowledge of financial and operational processes Sector or financial services experience are desirable Hands-on, delivery-focused approach Strong problem-solving with ownership mindset Problem solver able to take action and drive outcomes without reliance on escalation Strong collaborator including clear and effective communication skills Rewards & Financial Benefits Competitive salary, annual salary review and bonus scheme, competitive pension contribution, ShareSave (SAYE) scheme, employee referral bonus (£1,000), retail discounts programme, GymFlex membership options, and Cycle to Work scheme. Health & Wellbeing Life Assurance, health assessments, travel insurance, dental insurance, critical illness cover, and personal accident insurance available Time Off & Work-Life Balance 25 days' annual leave plus a Celebration Day, 37.5-hour working week (Monday to Friday, no weekends), holiday buy and sell scheme, volunteer days, dedicated personal development time, and study support where applicable. Workplace & On-Site Facilities Free on-site parking (subject to availability), EV charging points, secure bike storage and shower facilities, complimentary breakfast, and regular staff and social events. Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":607,"slug":608,"title":609,"location":13,"raw_job_location_address_addressLocality":325,"raw_hiringOrganization_logo_url":13,"raw_description":610},53500,"customer-service-executive-leaseplan-uk-ltd","Customer Service Executive","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous permanent opportunity to progress a career with a market leading leasing business. Vacant as a result of internal progression this role will be located in our Slough office. Are you an experienced Customer Service Executive with a passion for great service? Then read on this may be a great match. Purpose of role Provide clear and accurate service and support to our customers Manage customer queries and requests through both email and telephone calls to a successful and timely resolution Deliver a professional and engaging ‘front of house’ service to our customers and external contacts Key Responsibilities Deal with incoming calls or emails from drivers, fleet contacts or Franchise partners to the expected standards Resolve all issues as far as possible and maintaining personal ownership for any which are passed to other teams for resolution Build and maintain relationships on weekly calls with key client stakeholders such as fleet managers \u002F heads of benefits , managing in-life queries of client's fleet Provide timely and accurate information to our customers to minimise queries and complaints Deliver client specific tasks and processes within agreed SLAs Utilise all tools & systems provided by LeasePlan and its suppliers and follow business controls set out to minimise risk Build rapport and confidence within our customer base Look for better ways of doing things to improve efficiency and customer service Be an experienced team member demonstrating role model behaviours Skills, Experience & Background  Customer facing experience Ability to deal calmly and professionally with customers on the telephone Strong work ethic Excellent command of spoken English to enable telephone communication with customers Good command written English to enable email communication with customers Ability to show empathy and support to customers Resilient by nature Rewards & Financial Benefits Salary £26,375, Contributory pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), 36.50 Hr Week Monday - Friday, 26 Days Annual Leave & Bank Holidays Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":612,"slug":613,"title":614,"location":13,"raw_job_location_address_addressLocality":325,"raw_hiringOrganization_logo_url":13,"raw_description":615},53503,"in-life-administration-executive-2-leaseplan-uk-ltd","In-Life Administration Executive-2","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Job Description Tremendous opportunity to join a market leading organisation for a fixed term until 31st Dec 2026. This is a varied administration focussed role in a busy team Key Purpose To ensure task management is carried out to the highest level on the following: Ancillary RFL Management which includes taxing of 140,000 vehicles V5 administration, which includes auditing the daily received documents, Handling customer requests, and working with suppliers Managing MOT data management Manage the Cherished plate service for our customers Responsible for the Safety Recall Administration Administration support on uninsured vehicles Processing of Fines and Penalties, which includes invoice queries Maintaining vehicle data, identifying, and correcting any anomalies in the data. Receipt of inbound customer telephone enquiries and the co-ordination, ensuring appropriate action\u002Fresponse as necessary from the business Take full ownership, investigate, and respond to all customer queries via an inhouse customer query system, email, phone and by post To ensure all processes are actively recorded, amended for any process change along with checking and updated on a quarterly basis Responsibilities Build relationships and develop the trust of our customer and suppliers to ensure service levels are achieved Production of identified daily and weekly fleet administration reporting Actively display and demonstrate the corporate values Authenticity, Commitment, Collaboration and Curiosity Maintain a high level of service focus Skills, Experience & Background Demonstrable experience of working in a fast paced n administrative environment where preparation, planning and organisation is evident. Experience of working in a customer contact environment where there is a requirement to build relationships at various levels. Knowledge and\u002For experience of the car leasing industry and relevant government legislation preferred but not essential. Experience of working in an environment where attention to detail is key and accuracy has been a fundamental requirement of the job. Experience of actively participating in a team environment, whilst demonstrating the capability to work independently. Working knowledge of core Microsoft Applications (Word and Excel) Strong communicator, fluent in business English language written and verbal. What's in it for you Starting salary of £26,375.00 Generous contributory pension scheme  25 days holiday, in addition to bank holidays  Volunteering days to assist in charity work Sustainability Initiatives  Holiday buy \u002F sell (subject to conditions) Travel Insurance (cost associated) Dental Insurance (cost associated) Eligibility for Annual Bonus Scheme Enhanced parental leave Generous Employee Referral Scheme (£1000) Cycle2work Scheme  EV charging points, bike storage, shower & changing facilities, car parking Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":617,"slug":618,"title":236,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":619},69245,"customer-service-advisor-fleet-care-leaseplan-uk-ltd","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens, great service is at the heart of everything we do. Our Corporate Care team supports a wide range of customers, from fleet managers and drivers to banking and business partners, ensuring they receive the help and support they need throughout their journey with us. We're looking for a Customer Service Advisor to join our team. This is a varied role where you'll build relationships with Fleet Managers, support customers with day-to-day queries, manage renewals and work closely with colleagues across the business to deliver a first-class customer experience. Key Responsibilities… Acting as the main point of contact for Fleet Managers across a portfolio of customer accounts. Providing a high level of customer service, responding to queries and resolving issues in a timely and professional manner. Building strong working relationships with customers and understanding their specific requirements. Supporting customers through the vehicle renewal process and helping to retain and grow existing business. Identifying opportunities to promote additional products and services where appropriate. Processing quotes, orders and other customer requests accurately and within agreed service levels. Keeping customer records and renewal trackers up to date. Working closely with Sales, Account Managers and Operational teams to ensure customers receive the best possible service. Attending customer meetings with Account Managers when required. Ensuring all activities are carried out in line with company policies, FCA requirements and Treating Customers Fairly principles. Supporting continuous improvement by sharing ideas and best practice across the team. Skills and Experience Previous experience in a customer service, customer support or account management role. Excellent communication skills, both written and verbal. Strong relationship-building skills and the confidence to work with a variety of stakeholders. Good organisational skills with the ability to manage a busy and varied workload. A proactive approach and a desire to find solutions for customers. Strong attention to detail and accuracy. Commercial awareness and an interest in helping to retain and grow customer accounts. Self-motivated with the ability to work both independently and as part of a team. Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel. What we offer Rewards & Financial Benefits Salary: £27,030 per annum, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":621,"slug":622,"title":623,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":624},69246,"fpa-analyst-leaseplan-uk-ltd","FP&A Analyst","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Finance function is responsible for supporting attainment of the company’s strategic objectives through: Accurate and timely monitoring and reporting of financial and business performance Providing commercially appropriate pricing that reflects fair value for customers Managing credit decisions in line with the organisational risk appetite Supporting customers in financial difficulty to deliver good outcomes The function assists and guides the business in ensuring effective, legally compliant and sustainable business decisions, whilst maintaining effective controls to manage risks and ensure robust processes across the accounting activities. This role within the Financial Planning & Analysis team plays a key role in supporting the organisation's financial performance through effective cost management and financial analysis. The FP& A Analyst will work closely with stakeholders across multiple business functions to understand cost drivers, challenge expenditure, identify opportunities for efficiency, and provide insightful financial analysis to support decision making. A significant proportion of the role will involve monitoring operational spend, supporting forecasting and budgeting activities, and helping business leaders understand and manage their costs against agreed targets. Key Responsibilities Cost Management & Control: Monitor departmental expenditure against budget and forecast, identifying variances, investigating root causes, and supporting corrective actions where required. Month-End Cost Accounting: Own and coordinate the preparation, review and posting of accruals and prepayments, including assessing supporting information and determining appropriate accounting treatment, ensuring costs are accurately recognised in the correct accounting period. Perform relevant reconciliations and control checks and work closely with business stakeholders to validate expenditure, challenge assumptions and maintain the integrity of month-end financial reporting. Build strong relationships with stakeholders across the business to understand operational activities, cost drivers, investment requirements and financial risks. Balance Sheet Controls & Risks: Own the review and reconciliation of relevant balance sheet accounts Audit Support and Ownership: Act as the key contact for auditors for the assigned areas, providing supporting documentation, explanations and evidence as required, and taking responsibility for the accuracy and completeness of the related accounting records. Reconciliations and balances. Cost Financial Analysis and Reporting: Run and review transaction reports, analyse financial data, identify trends and variances. Prepare actual versus budget and forecast analysis. Provide clear explanations of key drivers and movements to support the Finance Business Partners with variance analysis. Support governance processes by reviewing expenditure, challenging assumptions and promoting financial discipline across business functions. Support the preparation of budgets, forecasts and strategic plans, ensuring expenditure is accurately reflected and aligned to business objectives. Support projects, transformation initiatives and investigations by providing detailed financial analysis and recommendations. Skills and Experience Essential Experience within a management accounting, financial accounting, FP&A or commercial finance environment. Good understanding of management accounting principles, including accruals, prepayments, month-end processes and balance sheet reconciliations. Strong Microsoft Excel skills, including pivot tables, lookups, financial modelling and data analysis. Experience analysing financial information and explaining financial performance, risks and opportunities. Strong analytical and problem-solving skills, with the ability to identify root causes and translate findings into actionable recommendations. Ability to communicate complex financial information clearly and effectively to both financial and non-financial stakeholders. Strong stakeholder management skills with the confidence to challenge assumptions and support cost control discussions across the business. Proactive and inquisitive approach, with a desire to continuously improve processes, reporting and financial outcomes. Desirable AAT Level 4 qualified (or equivalent) and progressing towards a professional accounting qualification (ACA, ACCA, CIMA or equivalent). We are seeking candidates with strong technical accounting foundations who are keen to continue their professional development. Experience using Power BI or similar reporting and visualisation tools. Experience supporting budgeting, forecasting and planning processes. Experience working within a regulated financial services environment. Exposure to process improvement or finance transformation initiatives. What we offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":626,"slug":627,"title":628,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":629},69249,"procurement-lead-leaseplan-uk-ltd","Procurement Lead","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We’re looking for a Procurement Lead to join our expanding procurement team on a permanent basis at our Lyde Green, Bristol (BS16 7LB) office. In this role, you’ll support the effective running of the indirect procurement portfolio and provide a strong platform for future career development within procurement and supply chain management. You’ll support the day‑to‑day management of procurement activity, helping the team prioritise work requests, manage contract renewals and embed consistent, well‑governed ways of working. Acting as a central point of contact, you’ll work closely with business stakeholders and suppliers while supporting reporting, supplier onboarding and continuous improvement activity. Procurement Lead key responsibilities of the role are as follows: Act as the primary first point of contact for procurement queries, providing clear advice and guidance to stakeholders. Manage and maintain accurate workflow and renewal portfolios to support prioritisation and reporting. Act as the “voice of the customer”, identifying opportunities to improve procurement processes and policies. Manage a small portfolio of categories or contract renewals through the full sourcing lifecycle. Support supplier onboarding and ensure policies and procedures are followed consistently. Embed and maintain robust procurement processes by developing strong subject‑matter knowledge. Produce and maintain procurement reporting, using insight to improve efficiency and reduce risk. Support risk and compliance activity, including maintaining supplier records and updating Group systems. Support procurement communications and engagement across the business. Skills & Competencies Experience working in an operational, procurement or supply chain environment. Confidence working with multiple stakeholders across a business. Strong IT skills and confident using Microsoft Excel, PowerPoint with ability to learn new systems. Strong stakeholder and relationship management skills. Highly organised, with the ability to manage multiple priorities. Good data analysis and reporting capability, with strong attention to detail. Comfortable working at pace and meeting deadlines. Exposure to regulated environments where risk and compliance are important. Understanding of automotive, leasing or operational supply chains. What we offer Rewards & Financial Benefits Salary: £40,000–£50,000 per annum, depending on skills and experience, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen? Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":631,"slug":632,"title":496,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":633},69250,"part-time-customer-service-advisor-driver-care-leaseplan-uk-ltd","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for enthusiastic and customer-focused individuals to join our Driver Care team in Lyde Green on a part time basis. This is a great opportunity if you enjoy helping people, solving problems and working as part of a close-knit team. Every day is different, and you'll play an important role in making sure our customers receive the help and support they need. The role is ideal for anyone looking for part-time hours that fit around family commitments, studies or other responsibilities. What you'll be doing… Speaking with customers and responding to queries by phone and other communication channels Taking ownership of customer issues and seeing them through to resolution Keeping customers updated and managing expectations throughout the process Investigating and resolving complaints and service issues Recording customer interactions accurately on our systems Following up on customer feedback and outstanding actions Making outbound calls to customers when needed Working closely with colleagues across the business to deliver the best outcome for customers Suggesting improvements that could make life easier for our customers or improve the way we work Keeping your knowledge up to date through ongoing training What we're looking for… Previous customer service experience Strong communication skills and a friendly, professional approach Someone who enjoys helping people and finding solutions Confidence dealing with a variety of customers and situations Good attention to detail and organisational skills A positive attitude and willingness to learn Comfortable using computer systems and learning new processes This is a telephone-based role so important you're happy on the phones and keen to help, with a can do attitude Important information.. Working hours are 10:00am to 2:30pm, Monday to Friday You'll need to be available to attend a two-week full-time induction and training programme After training, you'll move onto your part-time working pattern We're aiming for start dates in October If you're looking for a part-time role where you can help customers, learn new skills and work with a great team, we'd love to hear from you. What we offer Rewards & Financial Benefits Pro Rata Salary £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":635,"slug":636,"title":637,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":638},53461,"customer-communications-specialist-leaseplan-uk-ltd","Customer Communications Specialist","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At a functional level, Commerce is responsible for the commercial performance of the business through sales, account management, marketing, and product management activities. Product & Marketing is responsible for the development (where appropriate), oversight and performance of the Ayvens suite of products and services; the translation of these to market, channel and subsegment propositions, and the optimisation of promotional activities to create demand, best positioning Ayvens within the UK market. Key Accountabilities Manage the execution of customer communications through planning and writing customer communications to support all customer channels (driver, client & partner) using Ayvens tone of voice. Manage and maintain communications library to ensure regular review and improvement to support customer service strategy and business objectives. Develop customer understanding through improved customer communications at all journey touchpoints in-line with FCA regulations. Write and amend transactional message content for customers, working closely with process owners and subject matter experts. Manage the end-to-end process of execution of customer communications through full sign off and distribution, working closely with customer data colleagues. Drive improvements in communications to move to digital through email communications, links, and working with digital marketing team to improve and update website & FAQ content. Support business with ad hoc requests for external communications and communications amendments. Skills and Experience Working knowledge of core Microsoft applications (Word, Excel, MS Teams) Experience and knowledge of leasing business (preferably ALD or LeasePlan) Experience and knowledge of regulated financial services Experience of working in a communications or marketing role Knowledge of Consumer Duty \u002F compliance frameworks Strong written communication skills and copywriting Strong organisational skills and project management Strong interpersonal skills with ability to deal with stakeholders at all levels Ability to work in a dynamic fast paced environment, enjoying the challenge of managing multiple projects simultaneously, working under pressure and to tight deadlines. What we offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":640,"slug":641,"title":263,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":642},53466,"management-accountant-leaseplan-uk-ltd","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We are seeking a talented and motivated Management Accountant to join our Finance team. This is an excellent opportunity for an ambitious finance professional looking to develop their career within a commercially focused and collaborative environment. Our Finance function plays a critical role in supporting the achievement of the company's strategic objectives through accurate financial reporting, insightful business analysis, effective risk management, and sound financial control. Working closely with stakeholders across the business, you will contribute to robust decision-making and help drive sustainable business performance. The Role As a Management Accountant, you will play a key role in delivering robust financial reporting and ensuring the accuracy and integrity of financial information. You will take ownership of specific income statement and balance sheet areas, providing analysis and insight to support business performance and informed decision-making. Key Responsibilities Prepare monthly management accounts, providing clear analysis and commentary on performance against budget, forecast and prior periods. Own accounting and reporting for designated balance sheet and income statement areas, ensuring accuracy, completeness and compliance with Group policies. Post and review monthly journals, accruals and prepayments in line with reporting deadlines. Produce meaningful management information and dashboards that support operational and strategic decision-making. Prepare and review balance sheet reconciliations, ensuring control accounts are fully supported and reconciled. Partner with budget holders and Finance Business Partners to support annual budgeting and periodic forecasting processes. Support the year-end statutory audit process, responding to auditor queries and providing supporting documentation. Identify opportunities to improve financial processes, controls and reporting efficiency. Contribute to finance transformation initiatives and ad hoc project About You We're looking for someone who combines strong technical accounting skills with a proactive and analytical approach. Essential Skills & Experience Essential Fully qualified ACA, ACCA or CIMA accountant, or in the final stages of qualification (or equivalent). Experience within a management accounting, financial accounting or commercial finance environment. Strong Microsoft Excel skills including pivot tables, lookups and data analysis. Experience preparing management accounts and balance sheet reconciliations. Ability to communicate financial information effectively to a range of stakeholders. Strong analytical and problem-solving skills. Desirable Experience using Power BI or similar reporting and visualisation tools. Experience supporting budgeting, forecasting and planning processes. Experience working within a regulated financial services environment. Exposure to process improvement or finance transformation initiatives Why Join Us? Opportunity to work within a highly respected finance function Exposure to a broad range of financial reporting and business activities Support for professional development and continued learning Collaborative environment where your contribution is valued The chance to make a genuine impact on business performance and decision-making If you're a driven finance professional looking for your next challenge, we'd love to hear from you with benefits including a competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":644,"slug":645,"title":646,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":647},53468,"it-service-desk-technician-leaseplan-uk-ltd","IT Service Desk Technician","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. An excellent opportunity to work as an IT Service Desk Technician in our Bristol office (BS16 7LB) as part of the Technology & Change Management division. Candidates must be able to commute to the office 5 days per week (Monday-Friday). This role will operate on a rota basis and shift patterns consist of 7:30am-4pm and 8:30am-5pm. Overall Purpose of the role Providing first line helpdesk support to our customers, assisting them with Hardware and software problems via phone, email or Service Desk. Working to set call SLA’s targets: meet & improve processes and look to take a proactive attitude. To provide high levels of service to business users and customer functions through the delivery and maintenance of the company’s infrastructure and information systems. To support the ethos of professionalism, team spirit and innovation. Key Responsibilities To provide technical support on ALD information systems, answering support queries either onsite or via phone or email To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with user issues To log all calls on the call logging system and maintain full documentation To maintain all assets are correctly recorded and up to date in the asset database Ensure all internal IT and Security policies are adhered to Support users in the use of computer equipment by providing necessary training and advice. Maintain SLAs and OLAs of more complex service issues by escalating to the relevant support tier and IT department To arrange for external technical support where problems cannot be resolved in house Document systems, process and procedures for reference purposes. Ensure that all data is keep and handled securely throughout it life cycle To complete all regular maintenance task are completed and recorded Ensure that all software, anti-virus and patches are deployed in occurrence with the policy Required Skills and Experience Incident and service request management. Highly competent in end point management Develops others by sharing own experience and expertise Ability to learn new technologies and skills Excellent communication skills, written, verbal, report writing and presenting Excellent time management, planning, organisational and delegation skills Self-motivated Able to lead by example and acting with integrity Ability to see big picture and evaluate the wider implications of solutions or processes Ability to work as part of a team as well as individually What we can offer Rewards & Financial Benefits Annual salary between £27,000 - £30,000, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options. Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance available Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":649,"slug":650,"title":651,"location":13,"raw_job_location_address_addressLocality":524,"raw_hiringOrganization_logo_url":13,"raw_description":652},53520,"fleet-operations-manager-leaseplan-uk-ltd","Fleet Operations Manager","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Are you an experienced fleet professional with a passion for delivering exceptional customer service, managing supplier relationships, and driving operational excellence? We're looking for a Fleet Operations Manager to take ownership of in-life fleet operations, ensuring vehicles remain compliant, cost-effective, and fully operational for our customers. This is an exciting opportunity to play a key role in managing mission critical customer fleets, working closely with suppliers, internal stakeholders, and customers to provide a seamless operational experience while delivering against key performance indicators and service level agreements. As Fleet Operations Manager, you will be responsible for the day-to-day management of customer fleet operations, ensuring vehicles are maintained, compliant, and available to support customer needs. You will act as the primary operational contact for customers and suppliers, building strong relationships and driving continuous improvement across fleet performance. You'll oversee all aspects of in-life vehicle management, including: Vehicle maintenance and compliance Vehicles off road (VOR) management Hire vehicle arrangements Accident and breakdown management Supplier performance and relationship management Operational reporting and KPI delivery Cost management and fleet optimisation Working collaboratively across Operations, Commercial, Account Management, and supplier networks, you'll ensure customers receive a reliable, efficient, and cost-effective fleet service. Key Responsibilities Fleet Operations & Service Delivery Manage all in-life vehicle activity and fleet operational processes. Ensure vehicles are maintained to agreed service levels and customer requirements. Monitor and manage vehicle compliance, maintenance schedules, and operational performance. Take ownership of vehicles off road (VOR), breakdowns, hires, and accident management processes. Support Critical Operations Managers and the wider operations team with fleet expertise and operational insight. Identify opportunities to improve service performance and reduce operational costs. Customer & Supplier Relationship Management Build trusted relationships with customers, suppliers, and internal stakeholders. Act as the operational point of contact for customers, providing expert fleet guidance and support. Support supplier onboarding and ongoing supplier governance activities. Conduct regular supplier and client review meetings to track fleet performance and resolve issues. Work closely with Commercial, Operations, and Customer Service teams to deliver customer requirements. Financial Management Monitor fleet-related expenditure and identify cost-saving opportunities. Support management of customer in-life spend and vehicle pricing activities. Work with commercial teams to maximise customer value and business revenue. Analyse supplier and network costs, developing recommendations for efficiency improvements. Reporting & Performance Management Maintain accurate fleet records and documentation in line with GDPR requirements. Ensure activity is managed through relevant supplier management systems and platforms. Produce accurate reporting, forecasting, and operational updates. Monitor and deliver against agreed KPIs and SLAs. Provide data and insights to support operational decision-making and continuous improvement initiatives. What We're Looking For Experience within fleet management, fleet operations, or a similar operational environment. Experience managing complex fleet operations and vehicle compliance requirements. Understanding of supplier performance management and service delivery frameworks. Proven experience managing supplier and customer relationships. Excellent stakeholder management and communication skills. Ability to analyse operational data and identify improvement opportunities. Strong organisational skills with the ability to manage multiple priorities. Experience working independently and collaboratively within cross-functional teams. Proficiency in Microsoft Office applications, particularly Excel and Word. Full UK driving licence. Why Join Us? This is an opportunity to join a dynamic and customer-focused team where you'll have real ownership, influence operational performance, and help shape the future of fleet service delivery. You'll work with a broad network of customers and suppliers while contributing to a culture of continuous improvement and exceptional customer service. If you're a proactive fleet professional who thrives on building relationships, solving problems, and delivering outstanding operational results, we'd love to hear from you. Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":249,"slug":250,"title":251,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":654},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for a Customer Support Advisor to join our Corporate Care team. This role is all about helping our customers and supporting our wider teams behind the scenes. You'll work closely with colleagues across the business to make sure customer requests are dealt with accurately and on time. You'll have a varied workload, from processing customer requests and solving problems to helping improve the way we work. If you enjoy being organised, working with people and delivering great service, this could be a great opportunity for you. Key Responsibilities Processing customer requests accurately and within agreed timescales Supporting colleagues across Customer Care, Sales and specialist teams Taking ownership of customer queries and helping to get them resolved Keeping customer records up to date Using different systems and processes to support customer accounts Building knowledge of our products, services and processes Working with colleagues across the business to make sure customers receive the support they need Looking for ways to improve processes and make things easier for customers and colleagues Making sure work is completed in line with company policies and procedures Skills and Experience Previous experience in a customer service or administration role Good communication skills, both written and verbal Strong attention to detail Good organisation and time management skills Confidence using Microsoft Word and Excel A positive attitude and willingness to learn Someone who enjoys solving problems and helping others A team player who can also work independently when needed What we offer Rewards & Financial Benefits Salary £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":182,"slug":183,"title":184,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":656},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous opportunity for a Credit Controller on a 12 month fixed term contract, to work in our established Bristol based Head Office, located in Emersons Green Credit Control’s primary focus is on the collection of overdue balances, minimising potential credit losses, supporting vulnerable customers and the resolution of queries that are preventing payment. Summary of Key Purpose Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contact Ensure prompt query resolution to facilitate payment Demonstrate regulatory compliance to deliver good customer outcomes Responsibilities Optimising customer facing time to chase and collect overdue\u002Fmissed payments via telephone, letter and email Dealing with\u002Fsolving queries on invoices with both internal departments and external customers Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options Deliver a high level of customer service Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders Working alongside outsource and supplier partners to manage overdue\u002Fmissed payments, debt and vehicle recovery (as required) Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change Skills & Experience Previous experience managing customers in financial difficulty\u002F collections and or credit Control Excellent communication skills: written, verbal, report writing and presenting Excellent time management, planning and organisational skills Self-motivated Proven experience of working under pressure within a process driven role focused on daily KPI’s Evidence of sharing own experience and expertise Sounds judgement and commercial awareness Strong background of delivering excellent customer service Competent user of Microsoft Office suite of applications e.g. Excel, Word This would be a 12 month fixed term contract until 31st October 2027 What we offer Rewards & Financial Benefits Salary between £27,030 - £29,000 dependant on experience, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":234,"slug":235,"title":236,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":658},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for a Customer Service Advisor to join our Fleet Care team. In this role, you'll be the main point of contact for a portfolio of Fleet Managers, helping them with everything from day-to-day queries to supporting key points in the vehicle lifecycle. You'll build strong relationships, solve problems and work closely with colleagues across the business to make sure customers receive the service and support they need. No two days are the same. One day you might be helping a customer navigate a complex query, while the next you could be supporting contract renewals or working with our Sales and Operations teams to find the best solution for a customer. If you enjoy building relationships, taking ownership and delivering great customer service, we'd love to hear from you. Key Responsibilities Acting as the main point of contact for a portfolio of Fleet Managers Building strong working relationships and getting to know your customers' needs Managing customer queries and requests from start to finish Working with colleagues across Customer Service, Sales and Operations to resolve issues quickly and effectively Supporting customers through the renewal process and maintaining accurate records Helping customers get the most from our products and services Providing administrative support across the customer journey, including quotes, orders and purchases Attending customer meetings where appropriate to support relationship management Ensuring all customer interactions are handled fairly and in line with company policies and regulatory requirements Skills and Experience Previous experience in a customer service or account support role Someone who enjoys speaking with customers and building relationships Excellent communication skills, both written and verbal Strong organisational skills and the ability to manage a busy workload A proactive approach and a willingness to take ownership Good attention to detail Confidence using Microsoft Office, particularly Outlook, Word and Excel A positive attitude and a genuine desire to help customers What we offer Rewards & Financial Benefits Salary £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":44,"slug":45,"title":46,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":660},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Digital division is responsible for ensuring high quality technology services are delivered to the Ayvens UK business by managing the implementation, delivery and management of robust and cost-effective solutions for the organisation. Incorporating Digital Product Management, Demand Management, Business and Technical Analysis, Technology Change & Adoption (IT PMO) the division ensures that technology programmes align with the business objectives and are successfully delivered to support the overall strategic direction of the organisation. The function sets policies, standards, and guidelines for technology change, demand and product management and implements these through the delivery of resilient, secure and interoperable technology solutions. This would be a 12-month fixed term contract. This role is office-based, with flexibility for home working. The successful candidate will need to be able to attend our Bristol office when required. Key Responsibilities: Facilitate delivery of new business systems by understanding operational and commercial requirements. Analyse business needs, problems and opportunities, understand requirements and translate into technical solutions. Work collaboratively with technical and non-business stakeholders to agree the solution design and business processes. Manage the expectations of business users and project stakeholders. Understand and communicate the financial and operational impact of change. Provide delivery teams with business and product knowledge to enable delivery. Assist the business and development functions in optimising the scope, benefits and risks of proposed products and projects. Contribute to monitoring project progress by tracking activity; resolving problems; publishing progress reports and recommending actions. Maintain high level of professionalism, ensuring completion of all mandatory compliance training, policies, monitoring and set objectives. Skills and Experience: Technical Capabilities: Strong elicitation & analysis Good knowledge of the software development lifecycle and agile methodology. Systems thinking and technical expertise \u002Funderstanding of key concepts and ways of working across the technical disciplines Process modelling and workflow analysis Data analysis and reporting Database management and SQL (Desirable) Desired Previous Experience: Previous experience as a Business Analyst or in a similar role supporting business change, process improvement or technology delivery Desirable Education and Technical Ability: Relevant technical qualification obtained to at degree level or equivalent demonstrable experience. IT Applications: Very good IT literacy for all MS Office products specifically Excel Experience using Microsoft DevOps or equivalent (Desirable) Ability to use SQL to query and manipulate large datasets in a database (Desirable). What we offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":10,"slug":11,"title":12,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":662},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Tremendous opportunity to join the ‘Knowledge’ team and along with colleagues take some responsibility for leading the capture and maintenance of knowledge (process & theory) for Ayvens. Your contribution will help improve the working environment for our employees through a Knowledge Management System as well as better servicing the needs of our customers through varying channels. Key Purpose Interpret the knowledge requirements from key business stakeholders and translate these into consistent and useable knowledge articles, for use in various platforms such as the Knowledge Management System Responsibility for supporting the knowledge needs of various employees through the implementation of Knowledge best practice and governance Collaborating with key stakeholders and subject matter experts across the business to harness knowledge, in turn developing our knowledge style and standards. Maintenance of a Knowledge Management System Key Responsibilities Developing knowledge style and standards across the business for use throughout all process & knowledge articles Writing and maintaining on brand knowledge\u002Fprocess articles for use in a Knowledge Management System Implement and oversee end user focus groups ensuring our knowledge is fit for purpose Work cross functionally to ensure all knowledge is on brand and delivered at the point of need Proactively understanding the priorities of the business ‘as is’ and ‘to be’ ensuring knowledge is effectively delivered to meet this demand Working with the Knowledge Team to implement knowledge governance to ensure knowledge is fit for purpose, updated accurately, and communicated to relevant functions such as the Learning & Development Team Act as a subject matter expert for Knowledge capture and governance Skills, Experience & Background Knowledge in process documentation applications e.g. Visio Competent in Microsoft Office Programs Great collaboration skills with the ability to work cross functionally Proven experience in a knowledge management role or similar Experience of knowledge, process documentation writing and maintenance Excellent written and verbal communication skills Ability to adapt to challenging workload demands and deadlines What we offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":261,"slug":262,"title":263,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":642},{"id":105,"slug":106,"title":107,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":665},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We're looking for an experienced Personal Assistant to support our Managing Director and help keep things running smoothly across the business. This is a fast-paced and varied role where no two days are the same. You'll be at the heart of the business, managing priorities, coordinating activity and helping ensure the Managing Director has the information, support and time needed to focus on what matters most. You'll build strong relationships with stakeholders across the organisation, work closely with the Board and senior leadership team, and become a trusted go-to person who can quickly adapt, solve problems and keep things moving. Role Responsibilities Managing a busy and constantly changing diary, ensuring time is spent on the right priorities Acting as a key point of contact for internal and external stakeholders Preparing presentations, reports, meeting packs and briefing papers Organising Board and leadership meetings, including agendas, minutes and follow-up actions Keeping track of actions, decisions and key business priorities to ensure nothing slips through the cracks Supporting business projects and helping coordinate activity across different teams Arranging travel, events and meetings Building strong relationships with colleagues, partners and external contacts Looking for ways to improve how things are done, including making use of AI and new technology where appropriate Handling sensitive information with discretion and professionalism Supporting the Director of Risk & Compliance with governance and Board-related activities Skills and Experience Essential Experience supporting a CEO, Managing Director or other senior executive Exceptional organisation skills and the ability to manage multiple priorities at once Strong communication skills and confidence dealing with people at all levels Experience producing professional reports, presentations and Board papers Someone who can work independently, use their initiative and make sound decisions Advanced Microsoft 365 skills, including Outlook, PowerPoint, Word, Excel and Teams A calm and professional approach, even when things get busy The ability to handle confidential information with care and discretion Desirable Experience working in financial services or another regulated industry Exposure to Board or Executive Committee meetings and governance processes Experience supporting business projects or organisational change initiatives What we offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":138,"slug":139,"title":140,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":667},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Remarketing Team at Ayvens provide a range of end of contract process and services that result in our vehicles being sold and re-leased through targeted channels. The team take responsibility for the ownership of the transport and logistics provision including the Remarketing and resale of our vehicles through a variety of channels We are currently seeking an addition to the team. a Re-Lease Proposition Lead who play a key role in supporting the growth and development of the “Re-lease” channel Key Purpose Support key stakeholders (Head of Direct Sales, Re-lease Senior Manager and Commercial Leads) in converting and developing customer opportunities in the Re-lease channel. Be the Re-lease day to day contact for key partners (Broker, Retail & OEM) ensuring an excellent customer experience and maximising sales volumes. Help to grow volume and profitability in the Re-lease channel by providing commercial direction to key stakeholders (Re-lease Senior Manager, Pricing Lead) to optimise the allocation and pricing of vehicles. Key Accountabilities To play a key role in supporting the growth and development of the Re-lease channel with the aim to:- Lead regular Re-lease customer meetings. Work closely with the Re-lease Pricing team, providing feedback and direction to maximise our competitive position. Including competitor benchmarking and new car tactical offers. Support the Ayvens Sales teams with the development of new Re-lease opportunities. Support the Ayvens Sales teams with the onboarding of new Re-lease customers. Work closely with the Re-lease Senior Manager to ensure the appropriate volume and desired vehicles are allocated to meet customer demand. Act as a core member of the Remarketing team – both influencing strategy, implementing change, reducing risk and maintaining the critical focus on stock. Make sure good risk and compliance principles are always followed. Skills, Experience & Background Experience in a sales & marketing and\u002For customer management environment. Proven experience in a role or roles that have focused on delivering customer excellence. Strong communication & presentation skills with proven ability to build trusted relationships with both internal and external stakeholders. Good commercial acumen with the ability to identify opportunities, influence pricing and allocation decisions, analyse market trends, and support profitable growth within the Re-lease channel A genuine interest in the mobility and\u002For remarketing industry. A strong team player able to work effectively across business functions. What we offer Rewards & Financial Benefits Salary range of £32,000 - £37,000, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":160,"slug":161,"title":162,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":669},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We have an exciting opportunity for a Purchasing Advisor to join our growing Ayvens Procurement Division, a team at the centre of transforming how we source, manage, and develop our external partnerships. The procurement division is responsible for all major spend areas and has a particular focus on our core operational supply chain categories, including vehicle purchasing, order fulfilment and delivery, and in‑life services. Working within this team means playing a pivotal role in strengthening our supply chain, driving efficiency, and shaping the future direction of our business. The key responsibilities of the role are as follows: To receive vehicle quotes and place orders with our quality supply chain. Build strong relationships with our suppliers to support quality and timely service during the end-to-end vehicle order to delivery process. Working with the fleet and vehicle leasing industry systems to place, progress and monitor orders. Deliver high quality administrative and process support, working collaboratively with our related internal and external customers. Working as part of the Operations and Vehicle Procurement teams to provide flexibility to adapt to the needs of our highly valued customers and supply chain. To process tasks accurately and to a high-quality standard. Customer centric approach. Keeping parties informed and anticipating next steps. To develop knowledge and expertise of our vehicle order bank and the product specification nuances between manufacturers. Proactive and responsive ensuring tasks are completed accurately and within service level. To be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers Conform to our regulatory and service obligations that rise the benchmark of our industry. Skills and experience required Solid and effective verbal and written communicator. Experience within a Customer Service environment (direct or indirect customers or suppliers) Good awareness of vehicles on the road (i.e. can identify Ford, Tesla & vehicle manufacturers) Strong attention to detail and accuracy Competent user of Microsoft Word & Excel and email. Investigative or solutions experience advantageous. This would be a 12 month fixed term contract until 31st October 2027 What we offer Rewards & Financial Benefits Salary £27,030, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":203,"slug":204,"title":205,"location":13,"raw_job_location_address_addressLocality":574,"raw_hiringOrganization_logo_url":13,"raw_description":671},"At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The overall mission of the Risk & Compliance department is to nurture a mature risk and compliance environment which enables good outcomes, responsible risk taking and informed decision making, as well as providing assurance to our colleagues, customers and stakeholders. The First Line of Defence Non-Financial Risk (1LOD NFR) team sits within the Risk and Compliance Department. It is responsible for advising, supporting and enabling LOD1 to adequately identify, mitigate and monitor their non-financial risks on a day to-day basis. Its aim is to ensure that risks are managed proactively and effectively by 1LOD, who are ultimately accountable for the proper monitoring and mitigation of the operational risks within their activities. All members of the 1LOD NFR team play a pivotal role in developing a positive risk culture & conduct within Ayvens UK and in developing our collective risk management capability. Role Responsibilities: Operate as a member of the management team within assigned business partnering divisions and deliver integrated, comprehensive and commercially focused risk management support. Influence and mature the risk management strategy, culture and capability within each division so that risks, incidents and controls are managed proactively and protect the organisations value. Be an expert on and embed all elements of the non-financial risk framework, with individual responsibility for one or more specific risk management topics. This role is specifically responsible for leading & delivering the Consumer Duty Outcome Testing framework. Lead and deliver the Consumer Duty Outcome Testing Framework. This includes Consumer Duty KPI definition and monitoring, outcome testing (policy, framework and testing), and collaboration with the Consumer Duty Forum. Act as a risk business partner for 1LOD divisions. Develop strong, meaningful relationships at a senior level, challenge and influence the management team to ensure that risks, incidents and controls are managed effectively. Work in partnership with business leaders to identify and assess operational risks and create robust risk mitigation plans in line with organisational risk appetite. Participate in the review, development and implementation of risk registers, policies, procedures and controls. Engage and motivate the 1LOD community in understanding the importance of risk management to improve organisational performance. Work collaboratively with the 1LOD community to develop capability. Escalate any instances non-compliance with policies, process and regulations appropriately. Build and sustain a positive risk culture and risk management capabilities across 1LOD. Deliver corporate induction, workshops and other risk management presentations as required. Spearhead and direct incident management working groups to mitigate the impacts arising from material operational risk and compliance incidents. Manage the end-to-end incident life cycle, including incident escalation, root cause analysis, corrective actions, preventative actions, monitoring action plans and lessons learnt exercises for material incidents. Analyse and gather insight from incident trends to form proactive interventions. Be an expert in all non-financial risk frameworks and provide accurate, timely and reliable advice. Successfully implement and maintain assigned risk management frameworks (e.g. internal control, business continuity, data protection, RCSA etc) and the associated policies, processes, governance forums and controls. Maintain full and ongoing awareness of group and regulatory requirements in relation to assigned frameworks. Translate group policies, regulatory requirements and industry best practice into proportionate, engaging and practical guidance for local teams. Spearhead and deliver initiatives to implement all non-financial risk management frameworks, such as Risk Acceptance, Risk & Control Self Assessments (RCSA) and risk registers. Maintain industry knowledge of all non-financial risk frameworks. Build excellent working relationship with central teams, influences central decision making to improve outcomes and challenges group requirements as appropriate. Skills and Experience: Consumer Duty knowledge: strong knowledge of Consumer Duty and Outcome Testing requirements. Risk Management knowledge: Strong technical risk and control knowledge. Excellent knowledge of risk frameworks, concepts and practical application. Holds relevant risk management qualification. In depth knowledge of industry best practice, policies and processes. Able to apply risk management theory\u002Fprinciples to solve new\u002Femerging business problems as they arise. Communication: First class interpersonal skills. Able to build and maintain relationships with the extended management team which enable 1LOD to raise new risks and issues without barriers. Excellent communicator, relationship builder and influencer. Adapts communication style for target audience. Able to produce high quality, accurate, and insightful presentations; reporting for senior management and risk committees. Uses a variety of training styles and techniques to improve training outcomes. Able to simplify complex concepts into engaging content. Communicates the “why” to obtain stakeholder buy in. Persuading and influencing able to examine and shape the beliefs and behaviours of colleagues with the aim of building our target risk culture and to ensure colleagues operate within risk appetite, policy and procedure. Able to question senior management and influence judgements to ensure risk mitigation plans align to risk appetite and strategy. Collaboration: Focuses energy and talent on collective success. Able to work alone and as part of a team and contribute to broader team objectives. Recognises and celebrates 1LOD best practice. Able to work with a matrix management style across the 1LOD NFR team, collaborating with different framework owners and divisional teams. Collaborates with broad range of stakeholders to deliver project\u002Fframeworks effectively. Report writing: Provides high quality reports for management, including board level papers and presentations. Able to outline clear, concise arguments and evaluate options based on strategic priorities. Produce and review risk committee packs articulating risk profile, control gaps and using the operational risk framework and material risk measures. Strong Organisational Skills. Desired: Previous experience in operational risk, outcome testing, quality assurance, audit, internal control management or related discipline Previous experience of working with customer service teams and customer journey mapping Degree level education (or holds equivalent qualifications or experience) -advantageous Holds relevant risk management qualification – advantageous Good knowledge of the FCA and Consumer Duty requirements - advantageous IT Applications: • Experience using risk systems e.g. Symbiant, Risk Wizard, ARIS • Excellent IT literacy for all MS office products, specifically Powerpoint & Excel. What we offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, EV company car, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Private Medical Insurance, Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.",{"id":74,"slug":75,"title":76,"location":13,"raw_job_location_address_addressLocality":673,"raw_hiringOrganization_logo_url":13,"raw_description":674},"Milton Keynes (Office)","At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Rental Operations incorporates operational management of the Flexible short-term rental channel alongside management of third-party rental provision to Ayvens customers (predominantly Corporate non-regulated customers). Working in conjunction with the Commercial team there is also shared responsibility of proposition and influence within sales areas. Your Role and Responsibilities Responsible for Ayvens Flex operational and administrational tasks Responsible for maximizing customer experience and product performance for Ayvens Flex interactions Work as a team member to cover all aspects of the Ayvens Flex team’s work as needed to promote and manage the product Responsible for the response to incoming bookings and requests for Ayvens Flex vehicles working to Ayvens Flex response SLAs. Manage customer enquiries and queries to find solution to customer needs within Ayvens Flex product boundaries including in-life incidents. Responsible for managing customer credit applications, account set ups, and payment set ups as required for Ayvens Flex. Arrange for collection of vehicles in line with off-hire SLAs. Ensure correct booking details, quality standards for vehicle deliveries and customer interactions for Ayvens Flex. Support account managers and CS teams by acting as product subject matter expert to promote understanding and performance of product and support to ad hoc customer requests. All aspects of fleet administration covered to support performance of Ayvens Flex Skills and Experience Experience in a rental operational environment. Experience in direct customer facing role. Valid UK Driving License Demonstrates a proven track record of administration, customer service and fleet management including de-fleet assessment. Good commercial and financial awareness Experience of analysis and reporting Experience in delivering high levels of customer service & problem resolution Experience of actively participating in a team environment, whilst demonstrating the capability to work independently Fluent in business English Language – written and verbal Working knowledge of core Microsoft applications (Word, Excel & PowerPoint) What we offer Rewards & Financial Benefits Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000) , Retail discounts programme, GymFlex membership options, Cycle to Work scheme Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance. Time Off & Work–Life Balance 25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable). Workplace & On‑Site Facilities Free parking, EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?! Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights."]