[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-capacity-planning-analyst-allianz-insurance-2-de-eg":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":79,"processed_longitude":80,"processed_employment_types":81,"processed_working_hours":82,"processed_working_hours_labels":84,"processed_home_office":85,"processed_salary_min":76,"processed_salary_max":77,"processed_salary_currency":73,"processed_salary_source":86,"processed_benefits":87,"processed_benefits_labels":88,"processed_industry":89,"processed_skills":7,"processed_job_location":90,"processed_full_address_gmaps":92,"processed_street_gmaps":93,"processed_city_gmaps":94,"processed_postal_code_gmaps":95,"processed_country_gmaps":96,"processed_country_iso_code_gmaps":98,"full_description":17,"formatted_description":99,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":100,"processed_it_skills_labels":104,"processed_soft_skills":105,"processed_soft_skills_labels":106,"processed_job_expertise_skills":107,"processed_job_expertise_skills_labels":108,"processed_language_requirements":109,"processed_total_experience_years":101,"processed_professional_field":116,"processed_professional_field_labels":119,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":120,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":89,"canonical_industry_label":37,"max_cpc":121,"actual_cpc":7},82045,"capacity-planning-analyst-allianz-insurance-2","Capacity Planning Analyst",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":71},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cstrong>About the role\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Reporting to the Capacity Analyst Lead, the Capacity Analyst takes responsibility for the implementation and management of end to end headcount resource planning life cycle and performance to ensure enable effective management and of all inbound and back office work types across a vast insurance enterprise. The position will have high visibility to all operations teams internally.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cstrong>\u003Cspan style=\"font-size: 10pt;\">What you will do\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cstrong>Implementation and maintenance of best practice resource planning practices\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul type=\"disc\">\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Manage the Global Capacity Model to manage the long-term\u002Fshort-term capacity planning processes for a vast insurance enterprise.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Mitigate capacity risks by managing dependencies across multiple sites and geographies. Clearly communicate dependencies and manage\u002Ftrack expectations.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Clearly communicate dependencies to the right stakeholders and manage\u002Ftrack expectations.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Participate in global customer service initiatives and project roll outs to cater to growing business needs.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Collaborate with stakeholders to implement risk mitigation strategies.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cstrong>Other requirements\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Support project assignments as required\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">Mentoring the wider WFM team, nurturing skills development, promoting best practices, and enhancing overall team performance. Identify potential risks to production capacity and proactively devise contingency plans.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan data-teams=\"true\">\u003Cstrong>AI Readiness  \u003C\u002Fstrong>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.\u003C\u002Fspan> \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Cstrong>What you will need\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">To be successful in this position you will need to have the following skills\u002F experience:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul style=\"margin-top: 2.35pt; margin-bottom: .0001pt;\">\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 24px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">3+ years in Workforce Management, within a contact centre environment.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 24px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">2+ years in a capacity planning and forecasting role.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 24px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Previous experience with WFM platforms (eg: Verint, Aspect, IEX).\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 24px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Proficiency in data modelling, statistical analysis, and data visualization.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 24px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access. Experience with SQL or other data retrieval languages advantageous.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 24px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Ability to interpret data for performance trends and long-term improvement opportunities.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 0.05pt 0cm 0cm 24px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Experience presenting long-term scenario plans to senior leadership.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 2.35pt 0cm 0cm; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 2.35pt 0cm 0cm; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 2.35pt 0cm 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">\u003Ca style=\"color: black;\" name=\"_Hlk215235349\">\u003C\u002Fa>\u003Cstrong>\u003Cspan style=\"font-size: 10pt;\">Behavioral Competencies\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul style=\"margin-top: 2.35pt; margin-bottom: .0001pt;\">\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 0px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">A highly customer-focused individual with excellent interpersonal and communicative skills\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 0px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Excellent problem solving skills\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 0px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">A high level of results\u002Fgoal orientation\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 0px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Takes full ownership and responsibility for the task\u002Fduties assigned to them\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 0px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Very high attention to detail\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 0px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Excellent team player & ability to work on own initiative\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 0px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 0px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Fully capable of prioritising and managing own work independently \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"margin: 2.35pt 0cm 0.0001pt 0px; font-size: 11pt; font-family: arial, helvetica, sans-serif; color: black;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">Ability to influence others and lead by example\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin-top: 2.35pt;margin-right: 0cm;margin-bottom: 0.0001pt;margin-left: 0px;font-size: 11pt;font-family: arial, helvetica, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin-top: 2.35pt;margin-right: 0cm;margin-bottom: 0.0001pt;margin-left: 0px;font-size: 11pt;font-family: arial, helvetica, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin-top: 2.35pt;margin-right: 0cm;margin-bottom: 0.0001pt;margin-left: 0px;font-size: 11pt;font-family: arial, helvetica, sans-serif;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">\u003Cspan data-teams=\"true\">\u003Cstrong>How We Hire\u003C\u002Fstrong> \u003C\u002Fspan>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin-top: 2.35pt;margin-right: 0cm;margin-bottom: 0.0001pt;margin-left: 0px;font-size: 11pt;font-family: arial, helvetica, sans-serif;\">\u003Cspan style=\"font-size: 10pt; color: black; font-family: arial, helvetica, sans-serif;\">\u003Cspan data-teams=\"true\">Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.\u003C\u002Fspan> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-family: arial, helvetica, sans-serif; color: black;\">99619 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\u003C\u002Fspan>\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-10-02","2027-10-02",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Cairo","EG",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",30.06263,31.24967,"ONSITE",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70],"Excel","Power BI","Microsoft Access","SQL","Verint","Aspect","IEX","Customer Focus","Interpersonal Skills","Communication","Problem Solving","Results Orientation","Ownership","Attention to Detail","Teamwork","Initiative","Stress Management","Prioritization","Influence","Leadership","Workforce Management","Capacity Planning","Forecasting","Data Modelling","Statistical Analysis","Data Visualization","Headcount Reporting","Risk Mitigation","Stakeholder Management","Scenario Planning","Mentoring","Project Management",{"@type":72,"currency":73,"value":74},"MonetaryAmount","EUR",{"@type":75,"minValue":76,"maxValue":77,"unitText":78},"QuantitativeValue",45000,65000,"YEAR",[31],[32],"permanent",[83],"FULL_TIME",[83],"onsite","estimated",[],[],"insurance",[91],"allianz, cairo, egypt",[],[],[27],[],[97],"Egypt",[28],"**About the role**\n\nReporting to the Capacity Analyst Lead, the Capacity Analyst takes responsibility for the implementation and management of end to end headcount resource planning life cycle and performance to ensure enable effective management and of all inbound and back office work types across a vast insurance enterprise. The position will have high visibility to all operations teams internally.\n\n**What you will do**\n\n**Implementation and maintenance of best practice resource planning practices**\n\n- Manage the Global Capacity Model to manage the long-term\u002Fshort-term capacity planning processes for a vast insurance enterprise.\n- Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes.\n- Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost.\n- Mitigate capacity risks by managing dependencies across multiple sites and geographies. Clearly communicate dependencies and manage\u002Ftrack expectations.\n- Clearly communicate dependencies to the right stakeholders and manage\u002Ftrack expectations.\n- Participate in global customer service initiatives and project roll outs to cater to growing business needs.\n- Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation.\n- Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations.\n- Collaborate with stakeholders to implement risk mitigation strategies.\n\n**Other requirements**\n\n- Support project assignments as required\n- Mentoring the wider WFM team, nurturing skills development, promoting best practices, and enhancing overall team performance. Identify potential risks to production capacity and proactively devise contingency plans.\n- **AI Readiness** Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.\n\n**What you will need**\n\nTo be successful in this position you will need to have the following skills\u002F experience:\n\n- 3+ years in Workforce Management, within a contact centre environment.\n- 2+ years in a capacity planning and forecasting role.\n- Previous experience with WFM platforms (eg: Verint, Aspect, IEX).\n- Proficiency in data modelling, statistical analysis, and data visualization.\n- High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access. Experience with SQL or other data retrieval languages advantageous.\n- Ability to interpret data for performance trends and long-term improvement opportunities.\n- Experience presenting long-term scenario plans to senior leadership.\n\n**Behavioral Competencies**\n\n- A highly customer-focused individual with excellent interpersonal and communicative skills\n- Excellent problem solving skills\n- A high level of results\u002Fgoal orientation\n- Takes full ownership and responsibility for the task\u002Fduties assigned to them\n- Very high attention to detail\n- Excellent team player & ability to work on own initiative\n- Highly motivated and innovative individual possessing the ability to work under pressure and to continuously meet tight deadlines and service standards\n- Fully capable of prioritising and managing own work independently\n- Ability to influence others and lead by example\n\n**How We Hire**\n\nAllianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.\n\n99619 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent",{"iex":101,"sql":102,"excel":103,"aspect":101,"verint":101,"power bi":103,"microsoft access":101},3,2,4,[39,40,41,42,43,44,45],{"customer focus":103,"interpersonal skills":103,"communication":103,"problem solving":103,"results orientation":103,"ownership":103,"attention to detail":103,"teamwork":103,"initiative":103,"stress management":103,"prioritization":103,"influence":103,"leadership":103},[46,47,48,49,50,51,52,53,54,55,56,57,58],{"mentoring":101,"forecasting":103,"data modelling":103,"risk mitigation":103,"capacity planning":103,"scenario planning":103,"data visualization":103,"project management":101,"headcount reporting":103,"statistical analysis":103,"workforce management":103,"stakeholder management":103},[59,60,61,62,63,64,65,66,67,68,69,70],{"detected_language_jobad":110,"required":111},"en",[112],[113],{"language":114,"level":115},"ENGLISH","C1",[117,118],"Business Administration","Finance",[117,118],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F99619\u002Fcapacity-planning-analyst",1]