[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-solutions-architect-fmd-operational-excellence-allianz-insurance-de-de":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":78,"processed_longitude":80,"processed_employment_types":82,"processed_working_hours":83,"processed_working_hours_labels":85,"processed_home_office":86,"processed_salary_min":74,"processed_salary_max":75,"processed_salary_currency":71,"processed_salary_source":87,"processed_benefits":88,"processed_benefits_labels":98,"processed_industry":99,"processed_skills":7,"processed_job_location":100,"processed_full_address_gmaps":102,"processed_street_gmaps":103,"processed_city_gmaps":104,"processed_postal_code_gmaps":106,"processed_country_gmaps":108,"processed_country_iso_code_gmaps":110,"full_description":17,"formatted_description":112,"processed_employment_types_labels":23,"processed_home_office_labels":21,"processed_industry_labels":25,"processed_it_skills":113,"processed_it_skills_labels":117,"processed_soft_skills":118,"processed_soft_skills_labels":119,"processed_job_expertise_skills":120,"processed_job_expertise_skills_labels":121,"processed_language_requirements":122,"processed_total_experience_years":129,"processed_professional_field":130,"processed_professional_field_labels":132,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":133,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":99,"canonical_industry_label":25,"max_cpc":134,"actual_cpc":7},42430,"solutions-architect-fmd-operational-excellence-allianz-insurance","Solutions Architect (f\u002Fm\u002Fd) - Operational Excellence",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"jobLocationType":21,"employmentType":22,"industry":24,"skills":26,"baseSalary":69,"validThrough":77},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp>\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>We are currently looking for a Solutions Architect (f\u002Fm\u002Fd) within the Core IT Services department, which provides IT infrastructure platform for the business.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>You will be part of a global team responsible for IT Service Management & Integration (ITSM&I), collaborating with colleagues across Europe and Asia. The team focuses on the ownership, continuous improvement and execution of key IT processes, while managing the ITSM platform (ServiceNOW), supporting integration & oversight of service providers and the service transition of new applications.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>This position will be based in Frankfurt\u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>What you will do\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>Own the end-to-end ServiceNow platform, including observability and event-management architecture, spanning ITSM, ITOM, ITAM, Security Operations and enterprise workflows; define and continuously evolve the platform vision, roadmap, architectural guardrails, and target state\u003C\u002Fli>\u003Cli>Lead the evolution toward a cloud native, SaaS first, API driven ecosystem, integrating observability, monitoring, DevOps \u002F DevSecOps, and enterprise tooling to improve automation and resilience\u003C\u002Fli>\u003Cli>Drive AI, GenAI, and Agentic AI adoption, enabling predictive operations, autonomous remediation, intelligent service desks, knowledge automation, and end-to-end workflow orchestration, aligned with enterprise AI standards\u003C\u002Fli>\u003Cli>Design and govern AI-enabled architecture, including data flows, integrations, security controls, explainability, and human-in-the-loop mechanisms to ensure responsible and auditable AI usage\u003C\u002Fli>\u003Cli>Partner with Product Owners, Process Owners, Enterprise Architecture, and Cloud teams to industrialize AI use cases, embedding GenAI and agent-based capabilities into standard operating models rather than isolated pilots\u003C\u002Fli>\u003Cli>Act as product-centric delivery leader, accountable for demand intake, backlog prioritization, high level solution design, and value driven execution using Agile-at-scale and OKR-based prioritization\u003C\u002Fli>\u003Cli>Serve as architectural and delivery counterpart to external service providers and outsourcing partners, ensuring quality, accountability, and alignment with platform standards and operating models\u003C\u002Fli>\u003Cli>Enable continuous service improvement by driving workflow optimization, automation, and simplification across Incident, Problem, Change, and Request processes\u003C\u002Fli>\u003Cli>Lead stakeholder engagement across IT and business functions, including Enterprise Architecture, Security, Compliance, Finance, Procurement, and senior management\u003C\u002Fli>\u003Cli>Ensure strong governance of the ServiceNow platform, covering testing, release management, documentation, standards, licensing, cost optimization, and KPI-driven value realization\u003C\u002Fli>\u003Cli>Act as subject matter expert for audits and compliance, providing evidence, addressing findings, and supporting regulatory and internal assurance activities\u003C\u002Fli>\u003Cli>Produce executive-level decision papers, status reporting, risk assessments, and recommendations to support strategic planning and investment decisions\u003C\u002Fli>\u003Cli>Oversee ServiceNow licensing, consumption tracking, and cost optimization in collaboration with other teams\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>What you bring \u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Required:\u003C\u002Fp>\u003Cul>\u003Cli>Degree in Information Technology, Computer Science, Engineering, or equivalent practical experience\u003C\u002Fli>\u003Cli>8+ years in enterprise IT platforms, IT service management, or digital operations\u003C\u002Fli>\u003Cli>5+ years of hands-on experience architecting and operating the ServiceNow platform\u003C\u002Fli>\u003Cli>Strong expertise in ServiceNow architecture and workflow design, project management, including ITSM processes, automation, integrations, and event driven patterns\u003C\u002Fli>\u003Cli>Proven experience integrating ServiceNow with observability, DevOps \u002F DevSecOps, cloud platforms, and API-based toolchains\u003C\u002Fli>\u003Cli>Demonstrated experience with AI engineering and AI-enabled service management, including:\u003Cul style=\"list-style-type: circle;\">\u003Cli>GenAI-powered workflows (e.g. virtual agents, intelligent routing, knowledge automation)\u003C\u002Fli>\u003Cli>Predictive and AI-assisted workflows and automation in operations\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>Practical exposure to Agentic AI, such as autonomous or semi-autonomous agents for remediation or workflow execution, including governance and human-in-the-loop controls\u003C\u002Fli>\u003Cli>ServiceNow Certified Technical Architect (CTA), validating enterprise-scale ServiceNow platform architecture, governance, integrations, and operating model design\u003C\u002Fli>\u003Cli>ServiceNow AI \u002F Generative AI platform expertise or certification (e.g. Now Assist, ServiceNow AI Platform, AI Control Tower), demonstrating hands-on experience designing and governing GenAI and workflow-embedded AI capabilities at enterprise scale\u003C\u002Fli>\u003Cli>Working knowledge of ServiceNow CSDM at an architectural level, enabling consistent service and workflow design across the ServiceNow platform\u003C\u002Fli>\u003Cli>Experience defining platform roadmaps, architectural guardrails, and reference patterns\u003C\u002Fli>\u003Cli>Strong ability to translate architectural and AI decisions into business value and executive-level communication\u003C\u002Fli>\u003Cli>Experience working with external service providers and managed-service partners\u003C\u002Fli>\u003Cli>Experience working in global, multicultural teams\u003C\u002Fli>\u003Cli>Fluency in English both written and spoken; German is a plus\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp>Preferred:\u003C\u002Fp>\u003Cul>\u003Cli>ServiceNow experience and certifications in ITOM, AIOps, Security Operations, Integration Hub or others\u003C\u002Fli>\u003Cli>Certifications or hands-on experience in AI engineering, GenAI, cloud AI services, or Responsible AI\u003C\u002Fli>\u003Cli>ITIL certification with practical workflow experience\u003C\u002Fli>\u003Cli>Certifications or proven expertise in leading observability and monitoring platforms (e.g. Datadog, Dynatrace, Prometheus\u002FGrafana), supporting event-driven integrations, AIOps, and closed loop automation with ServiceNow\u003C\u002Fli>\u003Cli>Certification or advanced practical experience with enterprise work management and DevOps tooling (e.g. Atlassian Jira), enabling seamless workflow integration across ITSM, DevOps, and product teams\u003C\u002Fli>\u003Cli>Enterprise AI \u002F Agentic AI architecture certification (e.g. Microsoft Certified: Agentic AI Business Solutions Architect or equivalent), indicating capability to design autonomous, multi-agent, and governed AI solutions integrated across cloud, platform, and enterprise tooling\u003C\u002Fli>\u003Cli>Experience in regulated environments (e.g. financial services) and familiarity with DORA, VAIT, KAIT\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cstrong>What we offer\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cul>\u003Cli>We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model\u002F flexible working hours)\u003C\u002Fli>\u003Cli>Securing your future: Access to company pension\u002Fsavings plans\u003C\u002Fli>\u003Cli>Family support (relocation\u002F childcare facilities)\u003C\u002Fli>\u003Cli>Company share purchasing plan\u003C\u002Fli>\u003Cli>Mental health and wellbeing programs\u003C\u002Fli>\u003Cli>Mobility solutions (Jobrad bike leasing, subvention Jobticket)\u003C\u002Fli>\u003Cli>Career opportunities within the entire Allianz Group\u003C\u002Fli>\u003Cli>Self-guided learning & development\u003C\u002Fli>\u003Cli>Volunteering time\u003C\u002Fli>\u003Cli>… and so much more!\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-07-05","HYBRID",[23],"PERMANENT",[25],"Insurance",[27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68],"ServiceNow","ITSM","ITOM","ITAM","Security Operations","DevOps","DevSecOps","Cloud Platforms","API","AI Engineering","GenAI","Agentic AI","Observability","Monitoring","Datadog","Dynatrace","Prometheus\u002FGrafana","Atlassian Jira","Integration Hub","AIOps","Communication","Stakeholder Engagement","Leadership","Collaboration","Problem Solving","Strategic Thinking","Governance","IT Service Management","Enterprise Architecture","Project Management","Agile-at-scale","OKR","ServiceNow Certified Technical Architect (CTA)","ServiceNow AI Certification","ITIL","CSDM","DORA","VAIT","KAIT","Cost Optimization","Vendor Management","Audit and Compliance",{"@type":70,"currency":71,"value":72},"MonetaryAmount","EUR",{"@type":73,"minValue":74,"maxValue":75,"unitText":76},"QuantitativeValue",90000,130000,"YEAR","2027-07-05",[79],50.12696,[81],8.66796,"permanent",[84],"FULL_TIME",[84],"hybrid","estimated",[89,90,91,92,93,94,95,96,97],"Flexible work arrangements","Company pension\u002Fsavings plans","Family support (relocation\u002Fchildcare facilities)","Company share purchasing plan","Mental health and wellbeing programs","Mobility solutions (Jobrad bike leasing, subvention Jobticket)","Career opportunities within the entire Allianz Group","Self-guided learning & development","Volunteering time",[89,90,91,92,93,94,95,96,97],"insurance",[101],"allianz, 60323, frankfurt, germany",[],[],[105],"Frankfurt am Main",[107],"60323",[109],"Germany",[111],"DE","**We are currently looking for a Solutions Architect (f\u002Fm\u002Fd) within the Core IT Services department, which provides IT infrastructure platform for the business.**\n\nYou will be part of a global team responsible for IT Service Management & Integration (ITSM&I), collaborating with colleagues across Europe and Asia. The team focuses on the ownership, continuous improvement and execution of key IT processes, while managing the ITSM platform (ServiceNOW), supporting integration & oversight of service providers and the service transition of new applications.\n\n**This position will be based in Frankfurt.**\n\n**What you will do**\n\n- Own the end-to-end ServiceNow platform, including observability and event-management architecture, spanning ITSM, ITOM, ITAM, Security Operations and enterprise workflows; define and continuously evolve the platform vision, roadmap, architectural guardrails, and target state\n- Lead the evolution toward a cloud native, SaaS first, API driven ecosystem, integrating observability, monitoring, DevOps \u002F DevSecOps, and enterprise tooling to improve automation and resilience\n- Drive AI, GenAI, and Agentic AI adoption, enabling predictive operations, autonomous remediation, intelligent service desks, knowledge automation, and end-to-end workflow orchestration, aligned with enterprise AI standards\n- Design and govern AI-enabled architecture, including data flows, integrations, security controls, explainability, and human-in-the-loop mechanisms to ensure responsible and auditable AI usage\n- Partner with Product Owners, Process Owners, Enterprise Architecture, and Cloud teams to industrialize AI use cases, embedding GenAI and agent-based capabilities into standard operating models rather than isolated pilots\n- Act as product-centric delivery leader, accountable for demand intake, backlog prioritization, high level solution design, and value driven execution using Agile-at-scale and OKR-based prioritization\n- Serve as architectural and delivery counterpart to external service providers and outsourcing partners, ensuring quality, accountability, and alignment with platform standards and operating models\n- Enable continuous service improvement by driving workflow optimization, automation, and simplification across Incident, Problem, Change, and Request processes\n- Lead stakeholder engagement across IT and business functions, including Enterprise Architecture, Security, Compliance, Finance, Procurement, and senior management\n- Ensure strong governance of the ServiceNow platform, covering testing, release management, documentation, standards, licensing, cost optimization, and KPI-driven value realization\n- Act as subject matter expert for audits and compliance, providing evidence, addressing findings, and supporting regulatory and internal assurance activities\n- Produce executive-level decision papers, status reporting, risk assessments, and recommendations to support strategic planning and investment decisions\n- Oversee ServiceNow licensing, consumption tracking, and cost optimization in collaboration with other teams\n\n**What you bring**\n\nRequired:\n\n- Degree in Information Technology, Computer Science, Engineering, or equivalent practical experience\n- 8+ years in enterprise IT platforms, IT service management, or digital operations\n- 5+ years of hands-on experience architecting and operating the ServiceNow platform\n- Strong expertise in ServiceNow architecture and workflow design, project management, including ITSM processes, automation, integrations, and event driven patterns\n- Proven experience integrating ServiceNow with observability, DevOps \u002F DevSecOps, cloud platforms, and API-based toolchains\n- Demonstrated experience with AI engineering and AI-enabled service management, including:\n  - GenAI-powered workflows (e.g. virtual agents, intelligent routing, knowledge automation)\n  - Predictive and AI-assisted workflows and automation in operations\n- Practical exposure to Agentic AI, such as autonomous or semi-autonomous agents for remediation or workflow execution, including governance and human-in-the-loop controls\n- ServiceNow Certified Technical Architect (CTA), validating enterprise-scale ServiceNow platform architecture, governance, integrations, and operating model design\n- ServiceNow AI \u002F Generative AI platform expertise or certification (e.g. Now Assist, ServiceNow AI Platform, AI Control Tower), demonstrating hands-on experience designing and governing GenAI and workflow-embedded AI capabilities at enterprise scale\n- Working knowledge of ServiceNow CSDM at an architectural level, enabling consistent service and workflow design across the ServiceNow platform\n- Experience defining platform roadmaps, architectural guardrails, and reference patterns\n- Strong ability to translate architectural and AI decisions into business value and executive-level communication\n- Experience working with external service providers and managed-service partners\n- Experience working in global, multicultural teams\n- Fluency in English both written and spoken; German is a plus\n\nPreferred:\n\n- ServiceNow experience and certifications in ITOM, AIOps, Security Operations, Integration Hub or others\n- Certifications or hands-on experience in AI engineering, GenAI, cloud AI services, or Responsible AI\n- ITIL certification with practical workflow experience\n- Certifications or proven expertise in leading observability and monitoring platforms (e.g. Datadog, Dynatrace, Prometheus\u002FGrafana), supporting event-driven integrations, AIOps, and closed loop automation with ServiceNow\n- Certification or advanced practical experience with enterprise work management and DevOps tooling (e.g. Atlassian Jira), enabling seamless workflow integration across ITSM, DevOps, and product teams\n- Enterprise AI \u002F Agentic AI architecture certification (e.g. Microsoft Certified: Agentic AI Business Solutions Architect or equivalent), indicating capability to design autonomous, multi-agent, and governed AI solutions integrated across cloud, platform, and enterprise tooling\n- Experience in regulated environments (e.g. financial services) and familiarity with DORA, VAIT, KAIT\n\n**What we offer**\n\n- We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model\u002F flexible working hours)\n- Securing your future: Access to company pension\u002Fsavings plans\n- Family support (relocation\u002F childcare facilities)\n- Company share purchasing plan\n- Mental health and wellbeing programs\n- Mobility solutions (Jobrad bike leasing, subvention Jobticket)\n- Career opportunities within the entire Allianz Group\n- Self-guided learning & development\n- Volunteering time\n- … and so much more!",{"api":114,"itam":115,"itom":115,"itsm":114,"aiops":116,"genai":114,"devops":115,"datadog":116,"devsecops":115,"dynatrace":116,"agentic ai":115,"monitoring":115,"servicenow":114,"observability":115,"ai engineering":114,"atlassian jira":116,"cloud platforms":115,"integration hub":116,"prometheus\u002Fgrafana":116,"security operations":115},4,3,2,[27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46],{"communication":114,"stakeholder engagement":114,"leadership":115,"collaboration":114,"problem solving":114,"strategic thinking":114,"governance":114},[47,48,49,50,51,52,53],{"okr":115,"csdm":115,"dora":116,"itil":116,"kait":116,"vait":116,"agile-at-scale":115,"cost optimization":115,"vendor management":115,"project management":115,"audit and compliance":115,"it service management":114,"enterprise architecture":115,"servicenow ai certification":115,"servicenow certified technical architect (cta)":114},[54,55,56,57,58,59,60,61,62,63,64,65,66,67,68],{"detected_language_jobad":123,"required":124},"en",[125],[126],{"language":127,"level":128},"ENGLISH","C1",8,[131],"Information and Communications Technology Professionals",[131],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F98409\u002Fsolutions-architect-f-m-d-operational-excellence",1]