[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-search-\u002Fde-de\u002Fjobs-by-skill\u002Fitsm":3,"seo-content-skill-itsm-de":71,"skill-page-filters-\u002Fde-de\u002Fjobs-by-skill\u002Fitsm":100,"featured-jobs-\u002Fde-de\u002Fjobs-by-skill\u002Fitsm":207},{"total":4,"jobs":5},1,[6],{"id":7,"slug":8,"title":9,"raw_title":10,"is_featured":11,"company":12,"raw_hiringOrganization_logo_url":10,"processed_city_gmaps":16,"processed_country_iso_code_gmaps":18,"processed_home_office":20,"processed_salary_min":21,"processed_salary_max":22,"processed_salary_currency":23,"processed_salary_source":24,"processed_working_hours":25,"processed_employment_types":27,"processed_it_skills":28,"processed_it_skills_labels":32,"processed_job_expertise_skills":53,"processed_job_expertise_skills_labels":54,"max_cpc":4,"actual_cpc":70},42430,"solutions-architect-fmd-operational-excellence-allianz-insurance","Solutions Architect (f\u002Fm\u002Fd) - Operational Excellence",null,false,{"name":13,"slug":14,"logo_url":15},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",[17],"Frankfurt am Main",[19],"DE","hybrid",90000,130000,"EUR","estimated",[26],"FULL_TIME","permanent",{"api":29,"itam":30,"itom":30,"itsm":29,"aiops":31,"genai":29,"devops":30,"datadog":31,"devsecops":30,"dynatrace":31,"agentic ai":30,"monitoring":30,"servicenow":29,"observability":30,"ai engineering":29,"atlassian jira":31,"cloud platforms":30,"integration hub":31,"prometheus\u002Fgrafana":31,"security operations":30},4,3,2,[33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52],"ServiceNow","ITSM","ITOM","ITAM","Security Operations","DevOps","DevSecOps","Cloud Platforms","API","AI Engineering","GenAI","Agentic AI","Observability","Monitoring","Datadog","Dynatrace","Prometheus\u002FGrafana","Atlassian Jira","Integration Hub","AIOps",{"okr":30,"csdm":30,"dora":31,"itil":31,"kait":31,"vait":31,"agile-at-scale":30,"cost optimization":30,"vendor management":30,"project management":30,"audit and compliance":30,"it service management":29,"enterprise architecture":30,"servicenow ai certification":30,"servicenow certified technical architect (cta)":29},[55,56,57,58,59,60,61,62,63,64,65,66,67,68,69],"IT Service Management","Enterprise Architecture","Project Management","Agile-at-scale","OKR","ServiceNow Certified Technical Architect (CTA)","ServiceNow AI Certification","ITIL","CSDM","DORA","VAIT","KAIT","Cost Optimization","Vendor Management","Audit and Compliance",0.8,{"image_path":72,"content_de":73,"content_en":86,"composite_key":99,"last_updated":10},"\u002Fimages\u002Fskill\u002Fitsm.webp",{"tab1":74,"tab2":77,"tab3":80,"tab4":83},{"title":75,"content":76},"Bedeutung & Relevanz","IT Service Management (ITSM) hat in [Deutschland](\u002Fsearch) eine herausragende strategische Bedeutung für die digitale Transformation und Wettbewerbsfähigkeit von Unternehmen. Als zentraler Bestandteil moderner IT-Infrastrukturen gewährleistet ITSM die effiziente Bereitstellung, Überwachung und Optimierung von IT-Services. In der deutschen Finanzbranche, insbesondere bei führenden Institutionen wie der [Deutsche WertpapierService Bank AG](\u002Fcompany\u002Fdeutsche-wertpapierservice-bank-ag) und der [Münchener Hypothekenbank eG](\u002Fcompany\u002Fmuenchener-hypothekenbank-eg), ist ITSM unverzichtbar für die Einhaltung regulatorischer Vorgaben und die Sicherstellung geschäftskritischer Prozesse.\n\nDie Relevanz von ITSM-Jobs in [Deutschland](\u002Fsearch) zeigt sich in der steigenden Nachfrage nach Fachkräften, die IT-Services strategisch ausrichten und kontinuierlich verbessern können. In wirtschaftlichen Zentren wie [Frankfurt am Main](\u002Fjobs-in-frankfurt-am-main) und [München](\u002Fjobs-in-muenchen) tragen ITSM-Experten maßgeblich zur operativen Exzellenz und Kundenzufriedenheit bei. Durch die Standardisierung von Prozessen und die Implementierung bewährter Frameworks wie ITIL unterstützt ITSM deutsche Unternehmen dabei, agiler zu werden und sich schnell an Marktveränderungen anzupassen.",{"title":78,"content":79},"Top-Branchen & Standorte","In [Deutschland](\u002Fsearch) ist ITSM besonders in branchenspezifischen Umgebungen gefragt, die hohe Anforderungen an Servicequalität und Compliance stellen. Zu den Top-Branchen gehören [Financial Services - Securities Services](\u002Fjobs-by-industry\u002Ffinancial-services-securities-services) und [Real Estate Banking](\u002Fjobs-by-industry\u002Freal-estate-banking), wo ITSM die Stabilität und Effizienz geschäftskritischer Systeme sicherstellt. Diese Branchen profitieren von standardisierten Serviceprozessen, die durch ITSM-Frameworks wie ITIL und CSDM ermöglicht werden.\n\nGeografisch konzentriert sich die Nachfrage nach ITSM-Experten auf wirtschaftsstarke Standorte wie [Frankfurt am Main](\u002Fjobs-in-frankfurt-am-main), das als Finanzzentrum [Deutschlands](\u002Fsearch) zahlreiche Opportunities in Banken und Finanzdienstleistern bietet. Ebenso ist [München](\u002Fjobs-in-muenchen) mit seiner vielfältigen Wirtschaftslandschaft ein Hotspot für ITSM-Rollen, insbesondere in Unternehmen der [Automotive](\u002Fjobs-by-industry\u002Fautomotive)- und Technologiesektoren. Diese Standorte bieten nicht only attraktive Karrierechancen, sondern auch ein dynamisches Umfeld für die Weiterentwicklung im ITSM-Bereich.",{"title":81,"content":82},"Gefragte Skills & Arbeitgeber","Führende Unternehmen in [Deutschland](\u002Fsearch) wie die [Deutsche WertpapierService Bank AG](\u002Fcompany\u002Fdeutsche-wertpapierservice-bank-ag) und die [Münchener Hypothekenbank eG](\u002Fcompany\u002Fmuenchener-hypothekenbank-eg) suchen gezielt nach ITSM-Experten mit spezifischen Fachkenntnissen. Gefragte Expertise umfasst [Regulatorische Compliance](\u002Fjobs-by-expertise\u002Fregulatory-compliance), [Risikomanagement](\u002Fjobs-by-expertise\u002Frisk-management) und [Prozessoptimierung](\u002Fjobs-by-expertise\u002Fprocess-optimization), die essenziell sind, um IT-Services compliant und effizient zu gestalten. Zusätzlich sind Fähigkeiten in [Projektmanagement](\u002Fjobs-by-expertise\u002Fproject-management) und [Incident Management](\u002Fjobs-by-expertise\u002Fincident-management) von großer Bedeutung, um Störungen schnell zu beheben und Service-Levels einzuhalten.\n\nDiese Unternehmen integrieren ITSM in ihre Kernprozesse, um die Servicequalität zu steigern und Wettbewerbsvorteile zu sichern. Durch den Einsatz von Tools wie ServiceNow und ITIL-Frameworks optimieren sie ihre IT-Services und stellen sicher, dass Geschäftsanforderungen erfüllt werden. ITSM-Jobs bei diesen Arbeitgebern bieten die Chance, in innovativen Umgebungen zu arbeiten und direkt zur digitalen Transformation in [Deutschland](\u002Fsearch) beizutragen.",{"title":84,"content":85},"Karriere & Entwicklung","Eine Karriere im ITSM-Bereich in [Deutschland](\u002Fsearch) bietet vielfältige Entwicklungsmöglichkeiten, beginnend mit Rollen wie IT-Service Manager oder Process Owner. Um in diesem Feld erfolgreich zu sein, sollten angehende Professionals grundlegende ITSM-Frameworks wie [ITIL](\u002Fjobs-by-skill\u002Fitil) beherrschen und sich mit Tools wie ServiceNow vertraut machen. Fortgeschrittene Karrierepfade führen zu Positionen wie Head of IT Services oder CIO, wo strategische Entscheidungen im Mittelpunkt stehen.\n\nZur Weiterbildung empfehlen sich Zertifizierungen in [ITIL](\u002Fjobs-by-skill\u002Fitil), [CSDM](\u002Fjobs-by-skill\u002Fcsdm) und [ITSM](\u002Fjobs-by-skill\u002Fitsm), die in [Deutschland](\u002Fsearch) weit verbreitet sind und von vielen Arbeitgebern geschätzt werden. Praktische Erfahrung in [Prozessoptimierung](\u002Fjobs-by-expertise\u002Fprocess-optimization) und [Risikomanagement](\u002Fjobs-by-expertise\u002Frisk-management) ist ebenfalls entscheidend, um komplexe IT-Landschaften zu managen. Durch kontinuierliches Lernen und die Anwendung von Best Practices können ITSM-Experten ihre Karriere vorantreiben und einen wertvollen Beitrag zur IT-Exzellenz in deutschen Unternehmen leisten.",{"tab1":87,"tab2":90,"tab3":93,"tab4":96},{"title":88,"content":89},"Strategic Importance","IT Service Management (ITSM) has become a cornerstone of operational excellence in [Deutschland](\u002Fsearch)'s financial sector, where regulatory scrutiny and digital transformation demand robust, standardized IT processes. In a country known for its stringent compliance requirements, ITSM provides the framework for financial institutions to align IT services with business objectives while ensuring regulatory adherence. The strategic importance of ITSM in Germany is amplified by the need for efficient incident management, process automation, and continuous service improvement, particularly in hubs like [Frankfurt am Main](\u002Fjobs-in-frankfurt-am-main) and [München](\u002Fjobs-in-münchen), where financial services and real estate banking thrive. Companies such as [Deutsche WertpapierService Bank AG](\u002Fcompany\u002Fdeutsche-wertpapierservice-bank-ag) and [Münchener Hypothekenbank eG](\u002Fcompany\u002Fmünchener-hypothekenbank-eg) leverage ITSM to enhance service delivery, reduce downtime, and support critical functions like [regulatory compliance](\u002Fjobs-by-expertise\u002Fregulatory-compliance) and [risk management](\u002Fjobs-by-expertise\u002Frisk-management). As Germany pushes toward digitalization, ITSM careers are booming, offering roles that bridge IT and business strategy, making it a vital skill for professionals aiming to drive innovation and resilience in the financial landscape.",{"title":91,"content":92},"Top Industries & Locations","In [Deutschland](\u002Fsearch), ITSM expertise is highly sought after in key industries such as financial services - securities services and real estate banking, where reliable IT infrastructure is non-negotiable. Top locations driving demand include [Frankfurt am Main](\u002Fjobs-in-frankfurt-am-main), Germany's financial capital, and [München](\u002Fjobs-in-münchen), a hub for technology and banking innovation. These cities host numerous institutions that rely on ITSM to streamline operations, with [Asset Management](\u002Fjobs-by-industry\u002Fasset-management) and [Banking](\u002Fjobs-by-industry\u002Fbanking) sectors particularly emphasizing ITSM frameworks to manage complex service portfolios. The integration of ITSM in these industries supports essential functions like [fund administration](\u002Fjobs-by-expertise\u002Ffund-administration) and [payment processing](\u002Fjobs-by-expertise\u002Fpayment-processing), ensuring compliance and efficiency. Job seekers will find abundant ITSM opportunities in these regions, with roles often tied to [process optimization](\u002Fjobs-by-expertise\u002Fprocess-optimization) and [project management](\u002Fjobs-by-expertise\u002Fproject-management), highlighting the geographic and industrial concentration of ITSM demand in Germany's dynamic economy.",{"title":94,"content":95},"In-Demand Skills & Employers","Leading companies in [Deutschland](\u002Fsearch), such as [Deutsche WertpapierService Bank AG](\u002Fcompany\u002Fdeutsche-wertpapierservice-bank-ag) and [Münchener Hypothekenbank eG](\u002Fcompany\u002Fmünchener-hypothekenbank-eg), actively seek ITSM professionals with expertise in [regulatory compliance](\u002Fjobs-by-expertise\u002Fregulatory-compliance), [risk management](\u002Fjobs-by-expertise\u002Frisk-management), and [process automation](\u002Fjobs-by-expertise\u002Fprocess-automation). These employers value ITSM skills that enhance service design and incident management, often requiring knowledge of ITIL standards and tools like ServiceNow. In-demand related expertise includes [audit support](\u002Fjobs-by-expertise\u002Faudit-support), [KPI development](\u002Fjobs-by-expertise\u002Fkpi-development), and [problem management](\u002Fjobs-by-expertise\u002Fproblem-management), which are critical for maintaining service level agreements and driving continuous improvement. ITSM roles in Germany frequently involve [stakeholder management](\u002Fjobs-by-expertise\u002Fstakeholder-management) and [reporting](\u002Fjobs-by-expertise\u002Freporting), ensuring that IT services align with business goals in sectors like financial services and real estate banking. As these companies adopt advanced ITSM practices, job opportunities grow, emphasizing the need for professionals who can integrate technical skills with business acumen in the German market.",{"title":97,"content":98},"Career & Development","Building a career in ITSM in [Deutschland](\u002Fsearch) often starts with foundational roles in IT support or service desk, progressing to positions like ITSM analyst, process manager, or IT service delivery lead. Professionals can enhance their prospects by mastering [ITIL](\u002Fjobs-by-skill\u002Fitil) certifications and related IT skills such as [CSDM](\u002Fjobs-by-skill\u002Fcsdm), [ITAM](\u002Fjobs-by-skill\u002Fitam), and [ITOM](\u002Fjobs-by-skill\u002Fitom), which are highly valued in the German job market. Development paths may include specializing in [ServiceNow](\u002Fjobs-by-skill\u002Fservicenow) platforms or focusing on areas like [process improvement](\u002Fjobs-by-expertise\u002Fprocess-improvement) and [incident management](\u002Fjobs-by-expertise\u002Fincident-management), with opportunities for advancement into leadership roles overseeing service design and catalog management. In Germany, continuous learning through workshops on [tabletop exercises](\u002Fjobs-by-expertise\u002Ftabletop-exercises) and [post-incident reviews](\u002Fjobs-by-expertise\u002Fpost-incident-reviews) can bolster expertise, while networking in hubs like [Frankfurt am Main](\u002Fjobs-in-frankfurt-am-main) and [München](\u002Fjobs-in-münchen) opens doors to ITSM jobs in top industries. Aspiring ITSM professionals should focus on gaining hands-on experience with validation & testing and IT service management frameworks to thrive in Germany's competitive financial and real estate sectors.","skill:itsm:de",{"industry":101,"employment_type":105,"expertise_skills":108,"it_skills":151,"salary_currency":203,"processed_working_hours":205},[102],{"key":103,"label":104,"count":4},"insurance","Insurance",[106],{"key":27,"label":107,"count":4},"PERMANENT",[109,112,115,118,121,124,127,129,132,134,136,139,142,145,148],{"key":110,"label":111,"slug":110,"count":4},"kait","Kait",{"key":113,"label":114,"slug":113,"count":4},"servicenow-ai-certification","Servicenow Ai Certification",{"key":116,"label":117,"slug":116,"count":4},"audit-and-compliance","Audit And Compliance",{"key":119,"label":120,"slug":119,"count":4},"it-service-management","It Service Management",{"key":122,"label":123,"slug":122,"count":4},"agile-at-scale","Agile-At-Scale",{"key":125,"label":126,"slug":125,"count":4},"project-management","Project management",{"key":128,"label":67,"slug":128,"count":4},"cost-optimization",{"key":130,"label":131,"slug":130,"count":4},"vait","Vait",{"key":133,"label":56,"slug":133,"count":4},"enterprise-architecture",{"key":135,"label":68,"slug":135,"count":4},"vendor-management",{"key":137,"label":138,"slug":137,"count":4},"dora","Dora",{"key":140,"label":141,"slug":140,"count":4},"okr","Okr",{"key":143,"label":144,"slug":143,"count":4},"servicenow-certified-technical-architect-cta","Servicenow Certified Technical Architect (Cta)",{"key":146,"label":147,"slug":146,"count":4},"csdm","Csdm",{"key":149,"label":150,"slug":149,"count":4},"itil","Itil",[152,154,156,159,161,164,166,169,171,174,176,178,181,184,187,190,193,195,198,200],{"key":153,"label":49,"slug":153,"count":4},"prometheusgrafana",{"key":155,"label":40,"slug":155,"count":4},"cloud-platforms",{"key":157,"label":158,"slug":157,"count":4},"aiops","Aiops",{"key":160,"label":46,"slug":160,"count":4},"monitoring",{"key":162,"label":163,"slug":162,"count":4},"api","Api",{"key":165,"label":50,"slug":165,"count":4},"atlassian-jira",{"key":167,"label":168,"slug":167,"count":4},"itam","Itam",{"key":170,"label":37,"slug":170,"count":4},"security-operations",{"key":172,"label":173,"slug":172,"count":4},"servicenow","Servicenow",{"key":175,"label":51,"slug":175,"count":4},"integration-hub",{"key":177,"label":45,"slug":177,"count":4},"observability",{"key":179,"label":180,"slug":179,"count":4},"itom","Itom",{"key":182,"label":183,"slug":182,"count":4},"devsecops","Devsecops",{"key":185,"label":186,"slug":185,"count":4},"genai","Genai",{"key":188,"label":189,"slug":188,"count":4},"itsm","Itsm",{"key":191,"label":192,"slug":191,"count":4},"agentic-ai","Agentic Ai",{"key":194,"label":47,"slug":194,"count":4},"datadog",{"key":196,"label":197,"slug":196,"count":4},"ai-engineering","Ai Engineering",{"key":199,"label":48,"slug":199,"count":4},"dynatrace",{"key":201,"label":202,"slug":201,"count":4},"devops","Devops",[204],{"key":23,"label":23,"count":4},[206],{"key":26,"label":26,"count":4},{"total":4,"jobs":208},[209],{"id":210,"slug":211,"title":212,"raw_title":10,"is_featured":213,"company":214,"raw_hiringOrganization_logo_url":10,"processed_city_gmaps":218,"processed_country_iso_code_gmaps":219,"processed_home_office":220,"processed_salary_min":221,"processed_salary_max":222,"processed_salary_currency":23,"processed_salary_source":10,"processed_working_hours":223,"processed_employment_types":107,"processed_it_skills":225,"processed_it_skills_labels":10,"processed_job_expertise_skills":226,"processed_job_expertise_skills_labels":227,"max_cpc":70,"actual_cpc":10},52265,"privatkundenbetreuer-mwd-banking-frankfurt-am-main-white-horse-international-gmbh","Privatkundenbetreuer (m\u002Fw\u002Fd) – Banking | Frankfurt am Main",true,{"name":215,"slug":216,"logo_url":217},"White Horse International GmbH","white-horse-international-gmbh","https:\u002F\u002Fwhitehorse-international.com\u002Fwp-content\u002Fuploads\u002F2022\u002F03\u002Fwhite-horse-logo-final-gif.gif",[17],[19],"HYBRID",45000,65000,[224],"full_time",{},{"Financial Analysis":30,"Regulatory Compliance":30,"New Customer Acquisition":30,"Private Banking Advisory":30,"Banking Products Knowledge":30,"Customer Relationship Management":30},[228,229,230,231,232,233],"Private Banking Advisory","Financial Analysis","Banking Products Knowledge","Regulatory Compliance","Customer Relationship Management","New Customer Acquisition"]