[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-search-\u002Fde-de\u002Fjobs-by-expertise\u002Ftelephone-support":3,"seo-content-expertise-telephone-support-de":140,"expertise-filters-\u002Fde-de\u002Fjobs-by-expertise\u002Ftelephone-support":170,"featured-jobs-\u002Fde-de\u002Fjobs-by-expertise\u002Ftelephone-support":258},{"total":4,"jobs":5},5,[6,41,64,91,116],{"id":7,"slug":8,"title":9,"raw_title":10,"is_featured":11,"company":12,"raw_hiringOrganization_logo_url":15,"processed_city_gmaps":16,"processed_country_iso_code_gmaps":18,"processed_home_office":20,"processed_salary_min":21,"processed_salary_max":22,"processed_salary_currency":23,"processed_salary_source":24,"processed_working_hours":25,"processed_employment_types":27,"processed_it_skills":28,"processed_it_skills_labels":29,"processed_job_expertise_skills":30,"processed_job_expertise_skills_labels":33,"max_cpc":40,"actual_cpc":40},79512,"telefonist-sachbearbeiter-mwd-first-level-service-bank11-fuer-privatkunden-und-handel-gmbh","Telefonist \u002F Sachbearbeiter (m\u002Fw\u002Fd) First-Level-Service",null,false,{"name":13,"slug":14,"logo_url":10},"Bank11 für Privatkunden und Handel GmbH","bank11-fuer-privatkunden-und-handel-gmbh","https:\u002F\u002Fwww.bank11.de\u002Funternehmen\u002Fkarriere\u002Finc\u002Fdisplay_image.php?id=2&type=logo",[17],"Neuss",[19],"DE","hybrid",35000,45000,"EUR","estimated",[26],"FULL_TIME","permanent",{},[],{"coordination":31,"email support":32,"loan processing":31,"customer service":32,"telephone support":32,"financial services knowledge":31},3,4,[34,35,36,37,38,39],"Customer Service","Telephone Support","Email Support","Financial Services Knowledge","Loan Processing","Coordination",1,{"id":42,"slug":43,"title":44,"raw_title":10,"is_featured":11,"company":45,"raw_hiringOrganization_logo_url":10,"processed_city_gmaps":49,"processed_country_iso_code_gmaps":51,"processed_home_office":20,"processed_salary_min":52,"processed_salary_max":53,"processed_salary_currency":23,"processed_salary_source":24,"processed_working_hours":54,"processed_employment_types":27,"processed_it_skills":56,"processed_it_skills_labels":57,"processed_job_expertise_skills":60,"processed_job_expertise_skills_labels":61,"max_cpc":40,"actual_cpc":40},48715,"servicebetreuerin-wmd-fuer-die-businessline-landessparkasse-zu-oldenburg-2","Servicebetreuer\u002Fin (w\u002Fm\u002Fd) für die BusinessLine",{"name":46,"slug":47,"logo_url":48},"Landessparkasse zu Oldenburg","landessparkasse-zu-oldenburg","\u002Fimages\u002Flogos\u002Flandessparkasse-zu-oldenburg-logo.svg",[50],"Oldenburg (Oldb)",[19],40000,55000,[26,55],"PART_TIME",{"ms office":31,"online banking":31},[58,59],"MS Office","Online Banking",{"product sales":31,"telephone support":32,"account management":31},[62,63,35],"Account Management","Product Sales",{"id":65,"slug":66,"title":67,"raw_title":10,"is_featured":11,"company":68,"raw_hiringOrganization_logo_url":72,"processed_city_gmaps":73,"processed_country_iso_code_gmaps":75,"processed_home_office":20,"processed_salary_min":76,"processed_salary_max":76,"processed_salary_currency":23,"processed_salary_source":24,"processed_working_hours":77,"processed_employment_types":78,"processed_it_skills":79,"processed_it_skills_labels":80,"processed_job_expertise_skills":81,"processed_job_expertise_skills_labels":82,"max_cpc":40,"actual_cpc":40},48515,"praxisintegriertes-duales-studium-im-bereich-betriebswirtschaftimmobilienbewertung-kreissparkasse-koeln","Praxisintegriertes duales Studium im Bereich Betriebswirtschaft\u002FImmobilienbewertung",{"name":69,"slug":70,"logo_url":71},"Kreissparkasse Köln","kreissparkasse-koeln","\u002Fimages\u002Flogos\u002Fkreissparkasse-koeln-logo.svg","https:\u002F\u002Finstitute-logos.sparkasse.de\u002F37050299.svg",[74],"Sankt Augustin",[19],1487.66,[26],"student",{},[],{"documentation":31,"quality assurance":31,"telephone support":31,"property inspection":31,"real estate valuation":32,"market value appraisal":32,"mortgage lending value appraisal":32,"regulatory compliance (crr, marisk)":31},[83,84,85,86,87,88,89,90],"Real estate valuation","Market value appraisal","Mortgage lending value appraisal","Quality assurance","Documentation","Regulatory compliance (CRR, MaRisk)","Property inspection","Telephone support",{"id":92,"slug":93,"title":94,"raw_title":10,"is_featured":11,"company":95,"raw_hiringOrganization_logo_url":99,"processed_city_gmaps":100,"processed_country_iso_code_gmaps":102,"processed_home_office":20,"processed_salary_min":103,"processed_salary_max":104,"processed_salary_currency":23,"processed_salary_source":24,"processed_working_hours":105,"processed_employment_types":27,"processed_it_skills":106,"processed_it_skills_labels":107,"processed_job_expertise_skills":108,"processed_job_expertise_skills_labels":109,"max_cpc":40,"actual_cpc":40},31706,"privatkundenassistentin-im-in-und-outbound-sparkasse-muensterland-ost","PrivatkundenassistentIn im In- und Outbound",{"name":96,"slug":97,"logo_url":98},"Sparkasse Münsterland Ost","sparkasse-muensterland-ost","\u002Fimages\u002Flogos\u002Fsparkasse-muensterland-ost-logo.svg","https:\u002F\u002Finstitute-logos.sparkasse.de\u002F40050150.svg",[101],"Münster",[19],44500,53500,[26],{},[],{"card management":31,"customer service":32,"product knowledge":31,"sales recognition":31,"telephone support":32,"account management":31,"online banking support":31},[110,90,111,112,113,114,115],"Customer service","Account management","Card management","Online banking support","Sales recognition","Product knowledge",{"id":117,"slug":118,"title":119,"raw_title":10,"is_featured":11,"company":120,"raw_hiringOrganization_logo_url":124,"processed_city_gmaps":125,"processed_country_iso_code_gmaps":127,"processed_home_office":20,"processed_salary_min":21,"processed_salary_max":53,"processed_salary_currency":23,"processed_salary_source":24,"processed_working_hours":128,"processed_employment_types":27,"processed_it_skills":129,"processed_it_skills_labels":130,"processed_job_expertise_skills":131,"processed_job_expertise_skills_labels":133,"max_cpc":40,"actual_cpc":139},25521,"mitarbeiter-mwd-mobiles-einsatzteam-loerrachrheinfelden-40-100-sparkasse-loerrach-rheinfelden","Mitarbeiter (m\u002Fw\u002Fd) Mobiles Einsatzteam Lörrach\u002FRheinfelden (40-100%)",{"name":121,"slug":122,"logo_url":123},"Sparkasse Lörrach-Rheinfelden","sparkasse-loerrach-rheinfelden","\u002Fimages\u002Flogos\u002Fsparkasse-loerrach-rheinfelden-logo.svg","https:\u002F\u002Finstitute-logos.sparkasse.de\u002F68350048.svg",[126],"Lörrach",[19],[55,26],{},[],{"cash handling":31,"telephone support":132,"sales of banking products":31,"customer service in banking":31,"customer referral to advisors":31,"self-service terminal guidance":31},2,[134,135,136,137,90,138],"Customer service in banking","Cash handling","Self-service terminal guidance","Sales of banking products","Customer referral to advisors",0.8,{"image_path":141,"content_de":142,"content_en":155,"composite_key":168,"last_updated":169},"\u002Fimages\u002Fexpertise\u002Ftelephone-support.webp",{"tab1":143,"tab2":146,"tab3":149,"tab4":152},{"title":144,"content":145},"Bedeutung & Relevanz","Telephone support ist in der Finanzbranche Deutschlands ein unverzichtbarer Bestandteil der Kundenbetreuung und des operativen Geschäfts. In einer Zeit, in der digitale Kanäle dominieren, bleibt der persönliche Telefonkontakt ein entscheidender Faktor für Kundenzufriedenheit und -bindung. Fachkräfte in diesem Bereich sind die erste Anlaufstelle für Kundenanfragen, sei es zu Kontoständen, Produktdetails oder bei Problemen. Sie tragen maßgeblich zur Effizienz und zum Ruf eines Finanzinstituts bei.\n\nDie Relevanz von Telephone support wird durch die wachsende Komplexität von Finanzprodukten und regulatorischen Anforderungen weiter gesteigert. Mitarbeiter müssen nicht nur kommunikativ stark sein, sondern auch ein fundiertes Verständnis für Finanzthemen mitbringen. In Deutschland suchen Banken, Versicherungen und Finanzdienstleister zunehmend nach Spezialisten, die sowohl technische als auch zwischenmenschliche Fähigkeiten vereinen.\n\nDarüber hinaus zeigt sich, dass Telephone support oft als Sprungbrett für weitere Karriereschritte dient. Viele erfolgreiche Finanzexperten haben ihre Laufbahn im Kundenservice begonnen. Die Nachfrage nach qualifizierten Telephone-support-Fachkräften ist daher ungebrochen hoch. Wer über Kenntnisse in Bereichen wie [Account Management](\u002Fde-de\u002Fjobs-by-expertise\u002Faccount-management), [Customer Service](\u002Fde-de\u002Fjobs-by-expertise\u002Fcustomer-service), [Documentation](\u002Fde-de\u002Fjobs-by-expertise\u002Fdocumentation) verfügt, hat besonders gute Chancen, sich in diesem dynamischen Umfeld zu positionieren und langfristig erfolgreich zu sein.",{"title":147,"content":148},"Top-Branchen & Standorte","Telephone support ist in Deutschland in zahlreichen Branchen gefragt, wobei der Finanzsektor eine herausragende Rolle spielt. Besonders stark vertreten ist diese Tätigkeit in [Bankwesen](\u002Fde-de\u002Fjobs-by-industry\u002Fbanking), [Finanzdienstleistungen](\u002Fde-de\u002Fjobs-by-industry\u002Ffinancial-services). Banken, Versicherungen und Finanzdienstleister setzen auf gut geschulte Telephone-support-Teams, um ihren Kunden einen erstklassigen Service zu bieten. Auch Finanztechnologie-Unternehmen und Asset-Management-Firmen erkennen zunehmend den Wert eines professionellen telefonischen Supports.\n\nGeografisch konzentrieren sich die Stellenangebote auf bestimmte Ballungsräume und Wirtschaftszentren. Zu den führenden Standorten zählen [Sankt Augustin](\u002Fde-de\u002Fjobs-in-sankt-augustin), [Oldenburg (Oldb)](\u002Fde-de\u002Fjobs-in-oldenburg-oldb), [Lörrach](\u002Fde-de\u002Fjobs-in-loerrach). Diese Städte und Regionen bieten nicht nur eine hohe Dichte an Finanzinstituten, sondern auch attraktive Arbeitsmöglichkeiten und ein gutes Umfeld für Berufseinsteiger und erfahrene Fachkräfte.\n\nDie Wahl des Standorts kann sich auf das Gehalt und die Karrierechancen auswirken. In Großstädten sind die Gehälter oft höher, aber auch die Lebenshaltungskosten. Dennoch bieten viele Unternehmen flexible Arbeitsmodelle an, die es ermöglichen, Telephone support auch von anderen Orten aus zu leisten. Insgesamt ist die Nachfrage nach Telephone-support-Fachkräften in Deutschland stabil und bietet vielfältige Perspektiven in unterschiedlichen Branchen und Regionen.",{"title":150,"content":151},"Gefragte Skills & Arbeitgeber","Im Bereich Telephone support sind bestimmte Fähigkeiten besonders gefragt, um den Anforderungen der Finanzbranche gerecht zu werden. Neben exzellenten Kommunikationsfähigkeiten und Empathie spielen technische Kenntnisse eine immer wichtigere Rolle. Zu den gefragtesten Skills zählen [Ms Office](\u002Fde-de\u002Fjobs-by-skill\u002Fms-office), [Online Banking](\u002Fde-de\u002Fjobs-by-skill\u002Fonline-banking). Diese Kompetenzen ermöglichen es den Mitarbeitern, Kundenanfragen effizient zu bearbeiten, Daten zu analysieren und Lösungen schnell zu finden.\n\nDarüber hinaus sind Branchenkenntnisse und ein Verständnis für regulatorische Vorgaben von Vorteil. Arbeitgeber legen Wert auf Teamfähigkeit, Stressresistenz und eine serviceorientierte Einstellung. Die Top-Arbeitgeber in diesem Bereich sind [Kreissparkasse Köln](\u002Fde-de\u002Fcompany\u002Fkreissparkasse-koeln), [Landessparkasse zu Oldenburg](\u002Fde-de\u002Fcompany\u002Flandessparkasse-zu-oldenburg), [Sparkasse Lörrach-Rheinfelden](\u002Fde-de\u002Fcompany\u002Fsparkasse-loerrach-rheinfelden). Diese Unternehmen bieten nicht nur attraktive Arbeitsbedingungen, sondern auch umfangreiche Weiterbildungsmöglichkeiten und klare Karrierepfade.\n\nEin erfolgreicher Telephone-support-Mitarbeiter sollte zudem in der Lage sein, mit verschiedenen Softwaresystemen zu arbeiten und sich schnell in neue Tools einzuarbeiten. Die Kombination aus fachlichen und sozialen Kompetenzen ist entscheidend, um in diesem Berufsfeld zu bestehen. Wer diese Fähigkeiten mitbringt, hat hervorragende Chancen, bei renommierten Arbeitgebern in Deutschland eine Anstellung zu finden und sich beruflich weiterzuentwickeln.",{"title":153,"content":154},"Karrierepfad & Gehalt","Der Karrierepfad im Bereich Telephone support bietet vielfältige Entwicklungsmöglichkeiten. Vom ersten Kundenkontakt bis hin zur Leitung eines Support-Teams oder der Spezialisierung auf komplexe Finanzprodukte ist alles möglich. Viele Unternehmen fördern die Weiterbildung ihrer Mitarbeiter und bieten interne Aufstiegschancen. Mit zunehmender Erfahrung und zusätzlichen Qualifikationen können Telephone-support-Fachkräfte in höhere Positionen aufsteigen, etwa als Teamleiter, Trainer oder im Qualitätsmanagement.\n\nWas das Gehalt betrifft, so zeigt sich in Deutschland ein klares Bild. Das Median-Gehalt für Telephone support liegt bei €54k. Die Gehaltsspanne, in der sich die meisten Positionen bewegen, reicht von €45k – €55k. Das Einstiegsgehalt liegt bei €1k, während erfahrene Fachkräfte bis zu €55k verdienen können. Diese Werte können je nach Region, Unternehmensgröße und individueller Qualifikation variieren.\n\nAktuell sind auf dem deutschen Arbeitsmarkt 5 offene Stellen für Telephone support ausgeschrieben. Dies unterstreicht die hohe Nachfrage nach qualifizierten Fachkräften. Wer eine Karriere in diesem Bereich anstrebt, findet also gute Chancen und attraktive Verdienstmöglichkeiten. Mit der richtigen Mischung aus Kommunikationsstärke, Fachwissen und Engagement steht einer erfolgreichen beruflichen Laufbahn im Telephone support nichts im Wege.",{"tab1":156,"tab2":159,"tab3":162,"tab4":165},{"title":157,"content":158},"Strategic Importance","Telephone support is a critical function in the financial industry, serving as the frontline for customer inquiries, issue resolution, and relationship management. In Deutschland, where precision and efficiency are highly valued, telephone support professionals ensure seamless communication between financial institutions and their clients. This role is not just about answering calls; it involves understanding complex financial products, providing accurate information, and maintaining compliance with regulatory standards. The importance of telephone support is underscored by its integration with other key expertise areas such as [Account Management](\u002Fen-de\u002Fjobs-by-expertise\u002Faccount-management), [Customer Service](\u002Fen-de\u002Fjobs-by-expertise\u002Fcustomer-service), [Documentation](\u002Fen-de\u002Fjobs-by-expertise\u002Fdocumentation). These skills collectively enhance customer satisfaction, operational efficiency, and risk mitigation. As financial services become more digital, telephone support remains a vital human touchpoint, bridging the gap between technology and personalized service. For professionals, mastering telephone support opens doors to diverse career opportunities, as it builds a strong foundation in client interaction and problem-solving, which are transferable across various financial domains.",{"title":160,"content":161},"Top Industries & Locations","Telephone support roles in Deutschland are predominantly concentrated in key financial hubs and industries. The top locations for these positions include [Sankt Augustin](\u002Fen-de\u002Fjobs-in-sankt-augustin), [Oldenburg (Oldb)](\u002Fen-de\u002Fjobs-in-oldenburg-oldb), [Lörrach](\u002Fen-de\u002Fjobs-in-loerrach), where major financial institutions and service centers are headquartered. These cities offer a dynamic job market with numerous opportunities for telephone support specialists. In terms of industries, [Banking](\u002Fen-de\u002Fjobs-by-industry\u002Fbanking), [Financial Services](\u002Fen-de\u002Fjobs-by-industry\u002Ffinancial-services) are the primary employers, reflecting the diverse applications of telephone support across banking, insurance, and financial services. For instance, in banking, telephone support handles account inquiries and transaction issues; in insurance, it manages policyholder assistance; and in financial technology, it supports digital platform users. The demand for telephone support is robust across these sectors, driven by the need for excellent customer service and regulatory compliance. Professionals in this field can expect a stable career with growth potential, as these industries continue to invest in customer experience and operational excellence.",{"title":163,"content":164},"In-Demand Skills & Employers","To excel in telephone support within the financial sector, certain skills are highly sought after. Key technical proficiencies include [Ms Office](\u002Fen-de\u002Fjobs-by-skill\u002Fms-office), [Online Banking](\u002Fen-de\u002Fjobs-by-skill\u002Fonline-banking), which enable professionals to handle data, manage customer records, and utilize internal systems efficiently. Additionally, soft skills such as communication, empathy, and problem-solving are essential for effective phone interactions. The leading employers in this domain are [Kreissparkasse Köln](\u002Fen-de\u002Fcompany\u002Fkreissparkasse-koeln), [Landessparkasse zu Oldenburg](\u002Fen-de\u002Fcompany\u002Flandessparkasse-zu-oldenburg), [Sparkasse Lörrach-Rheinfelden](\u002Fen-de\u002Fcompany\u002Fsparkasse-loerrach-rheinfelden), which are known for their comprehensive training programs and career development opportunities. These companies prioritize customer satisfaction and invest in their support teams to ensure high-quality service. For job seekers, highlighting these skills and targeting these employers can significantly enhance their chances of securing a rewarding telephone support role. Moreover, continuous learning and adaptability are crucial, as financial products and technologies evolve rapidly. By staying updated with industry trends and enhancing both technical and interpersonal skills, professionals can thrive in this dynamic field.",{"title":166,"content":167},"Career Path & Salary","A career in telephone support offers a clear progression path, from entry-level positions to senior roles such as team lead or quality assurance specialist. In Deutschland, the salary for telephone support roles varies based on experience, location, and employer. Currently, there are 5 open positions, indicating a healthy demand for these professionals. The median salary for telephone support is €54k, with a typical range of €45k – €55k. Entry-level positions may start at €1k, while experienced specialists can earn up to €55k. These figures reflect the competitive nature of the financial industry and the value placed on customer service excellence. Career advancement often comes with additional responsibilities, such as handling complex escalations or training new hires, which can lead to higher compensation. For those looking to enter or progress in this field, focusing on continuous skill development and gaining experience with reputable employers can significantly impact earning potential and career growth.","expertise:telephone-support:de","2026-08-17T17:25:02.453006+02:00",{"industry":171,"employment_type":178,"expertise_skills":183,"it_skills":248,"salary_currency":253,"processed_working_hours":255},[172,175],{"key":173,"label":174,"count":4},"banking","Banking",{"key":176,"label":177,"count":32},"financial services","Financial Services",[179,181],{"key":27,"label":180,"count":32},"PERMANENT",{"key":78,"label":182,"count":40},"STUDENT",[184,186,188,191,193,196,199,202,204,206,208,210,213,216,219,222,224,227,230,233,236,239,242,245],{"key":185,"label":35,"slug":185,"count":4},"telephone-support",{"key":187,"label":62,"slug":187,"count":132},"account-management",{"key":189,"label":190,"slug":189,"count":132},"customer-advisory","Customer advisory",{"key":192,"label":39,"slug":192,"count":40},"coordination",{"key":194,"label":195,"slug":194,"count":40},"customer-referral-to-advisors","Customer Referral To Advisors",{"key":197,"label":198,"slug":197,"count":40},"card-management","Card Management",{"key":200,"label":201,"slug":200,"count":40},"customer-service-in-banking","Customer Service In Banking",{"key":203,"label":87,"slug":203,"count":40},"documentation",{"key":205,"label":36,"slug":205,"count":40},"email-support",{"key":207,"label":37,"slug":207,"count":40},"financial-services-knowledge",{"key":209,"label":38,"slug":209,"count":40},"loan-processing",{"key":211,"label":212,"slug":211,"count":40},"market-value-appraisal","Market Value Appraisal",{"key":214,"label":215,"slug":214,"count":40},"mortgage-lending-value-appraisal","Mortgage Lending Value Appraisal",{"key":217,"label":218,"slug":217,"count":40},"online-banking-support","Online Banking Support",{"key":220,"label":221,"slug":220,"count":40},"product-knowledge","Product Knowledge",{"key":223,"label":63,"slug":223,"count":40},"product-sales",{"key":225,"label":226,"slug":225,"count":40},"property-inspection","Property Inspection",{"key":228,"label":229,"slug":228,"count":40},"quality-assurance","Quality Assurance",{"key":231,"label":232,"slug":231,"count":40},"real-estate-valuation","Real Estate Valuation",{"key":234,"label":235,"slug":234,"count":40},"regulatory-compliance-crr-marisk","Regulatory Compliance (Crr, Marisk)",{"key":237,"label":238,"slug":237,"count":40},"sales-of-banking-products","Sales Of Banking Products",{"key":240,"label":241,"slug":240,"count":40},"sales-recognition","Sales Recognition",{"key":243,"label":244,"slug":243,"count":40},"self-service-terminal-guidance","Self-Service Terminal Guidance",{"key":246,"label":247,"slug":246,"count":40},"cash-handling","Cash Handling",[249,251],{"key":250,"label":58,"slug":250,"count":40},"ms-office",{"key":252,"label":59,"slug":252,"count":40},"online-banking",[254],{"key":23,"label":23,"count":4},[256,257],{"key":26,"label":26,"count":4},{"key":55,"label":55,"count":132},{"total":259,"jobs":260},0,[]]