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(Guangzhou) Ltd.","fwd-information-technology-guangzhou-ltd",[138],"Guangzhou",[140],"CN","onsite",180000,300000,"estimated",[122],{"microsoft word":147,"microsoft excel":147,"microsoft powerpoint":147,"claims workflow systems":147},3,[149,150,151,105],"Microsoft Word","Microsoft Excel","Microsoft PowerPoint",{"evidence review":153,"claims governance":147,"aml\u002Fctf compliance":147,"delegated authority":147,"fraud risk controls":147,"life claims assessment":153,"medical claims assessment":153,"insurance claims operations":153,"policy provisions interpretation":153,"critical illness claims assessment":153},4,[56,155,20,35,16,68,23,156,74,86],"Medical Claims Assessment","AML\u002FCTF Compliance",{"id":158,"slug":159,"title":160,"raw_title":132,"is_featured":133,"company":161,"raw_hiringOrganization_logo_url":132,"processed_city_gmaps":162,"processed_country_iso_code_gmaps":163,"processed_home_office":141,"processed_salary_min":164,"processed_salary_max":165,"processed_salary_currency":119,"processed_salary_source":144,"processed_working_hours":166,"processed_employment_types":11,"processed_it_skills":167,"processed_it_skills_labels":168,"processed_job_expertise_skills":170,"processed_job_expertise_skills_labels":171,"max_cpc":17,"actual_cpc":175},56272,"senior-manager-project-delivery-fwd-information-technology-guangzhou-ltd","Senior Manager, Project Delivery",{"name":135,"slug":136,"logo_url":132},[138],[140],100000,150000,[122],{"jira":153,"miro":147,"trello":147,"confluence":153,"azure devops":153},[114,96,169,108,99],"Azure DevOps",{"lean":153,"safe":153,"scrum":153,"kanban":153,"agile metrics":153,"team dynamics":153,"agile coaching":153,"backlog refinement":153,"servant leadership":153,"agile methodologies":153,"agile transformation":153,"estimation techniques":153,"organizational agility":153,"agile center of excellence":153,"scaled agile implementation":153,"product development lifecycle":153},[47,38,172,44,62,71,173,83,80,174,65,50,32,41,29,53],"SAFe","Agile Center of Excellence","Product Development Lifecycle",0.6,{"name":135,"slug":136,"logo_url":132,"id":177,"jobs":178,"description_de":132,"description_en":132,"industry":132,"headquarters_city":132,"headquarters_country_iso":132,"latitude":132,"longitude":132,"website_url":132,"raw_street":132,"raw_city":132,"raw_zip_code":132,"raw_country":132,"raw_legal_form":132,"raw_bafin_id":132,"raw_trade_names":132,"raw_permissions":132,"translations":132},4205,[179,185,190,195,200,204,209,214,218,223,225],{"id":180,"slug":181,"title":182,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":184},72779,"senior-business-analyst-fwd-information-technology-guangzhou-ltd","Senior Business Analyst","China - Guangzhou","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Be responsible for designing the insurance related system and functions, work together with project team on implementation and deployment to support FWD strategic target. Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making Work with Group solution management and assist the solution design and requirement discussion FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":186,"slug":187,"title":188,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":189},72781,"senior-test-analyst-automation-fwd-information-technology-guangzhou-ltd","Senior Test Analyst, Automation","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Provide automation technical solution Work on the Automation functional test case design based on user story Develop and maintenance the automation test scripts to incorporate the sprint version planning FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":191,"slug":192,"title":193,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":194},72782,"officer-underwriting-fwd-information-technology-guangzhou-ltd","Officer, Underwriting","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE • This role performs life and medical underwriting assessment and service support activities in CTC under Hong Kong underwriting governance. • The role applies approved underwriting guidelines and delegated authority to deliver accurate, timely and compliant case decisions, while supporting consistent service quality across the offshore operation. KEY ACCOUNTABILITIES • Assess medical and non-medical life insurance applications and make underwriting decisions within delegated authority and approved guidelines. • Review case information, identify missing or inconsistent evidence, and request or follow up on additional requirements needed for assessment. • Process assigned cases within agreed service level and turnaround time standards, while maintaining case documentation and decision accuracy. • Escalate complex, exceptional, high-risk or out-of-authority cases to the Underwriting Manager or designated Hong Kong underwriting authority. • Handle underwriting enquiries from internal distribution and service channels, providing clear case status and requirement explanations within approved protocols. • Comply with underwriting governance, confidentiality, AML\u002FCTF controls, information security requirements and applicable operating procedures. • Identify recurring case, workflow or system issues and contribute observations and data to quality improvement, training and approved enhancement initiatives. • Support knowledge sharing, calibration and ad hoc underwriting assignments as directed by the line manager. KEY PERFORMANCE INDICATORS • Case turnaround time and achievement of agreed SLA. • Underwriting decision accuracy, consistency and documentation quality. • Compliance with delegated authority, guidelines and control requirements. • Productivity and timely management of assigned case inventory. • Quality of enquiry handling and stakeholder service. EXTERNAL & INTERNAL CONTACTS • CTC Underwriting Manager and underwriting colleagues. • Hong Kong Underwriting, Distribution, New Business, Operations and relevant risk or compliance partners. • Approved medical, reinsurer or service-provider contacts where required by established process. DECISION MAKING • Make underwriting assessments and decisions within delegated authority and approved guidelines. • Determine routine additional evidence or case requirements in accordance with established underwriting rules. • Prioritise assigned workload to meet service and quality requirements. • Identify and escalate cases involving complexity, exceptions, heightened risk or authority limits. QUALIFICATIONS \u002F EXPERIENCE • University graduate or above; professional insurance or underwriting qualification such as FLMI, or equivalent, is preferred. • Minimum 3 years of solid experience in life and medical insurance underwriting. • Practical experience in medical and non-medical case assessment and underwriting decision-making. KNOWLEDGE & TECHNICAL SKILLS • Sound knowledge of life and medical underwriting principles, guidelines, evidence evaluation and risk assessment. • Working knowledge of delegated authority, case escalation, confidentiality, AML\u002FCTF and relevant operational controls. • Strong analytical and problem-solving skills, with the ability to interpret medical, financial and non-medical information. • Good written and spoken English and Chinese. • Proficiency in Microsoft Word, Excel and PowerPoint and ability to work with underwriting workflow systems. COMPETENCIES • Sound professional judgment with clear accountability for decisions within assigned authority. • Detail-oriented, quality-focused and risk-aware. • Able to manage multiple priorities and work effectively under pressure in a changing environment. • Effective communicator and collaborative team player across locations and functions. • Self-motivated, disciplined and receptive to technical feedback and continuous learning. • Customer and service oriented while maintaining underwriting independence and control standards. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":196,"slug":197,"title":198,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":199},72783,"assistant-manager-development-fwd-information-technology-guangzhou-ltd-2","Assistant Manager, Development","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions. Lead the System module and provide the solution related to this module Interact with users for collecting requirements and providing technical solutions Provide guidance for junior developers to complete tasks Get used to the Agile development process and reach the goal of each sprint Implement the requirements by defining and analyzing system problems; designing and testing standards and solutions. KEY ACCOUNTAIBILITIES Responsible for software development and maintenance of mission critical frontend trading systems for multiple BUs Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan. Make sure developer’s working with high efficiency and high quality. Review current technology and drive ways to leverage and improve productivity Perform systems administration and daily IT operation tasks Select the right technology solutions for building the regional end-to-end sales platform. Provide integration solution with other systems. Translate user requirements to functional & technical specs, lead the project team members to perform the development according to confirmed technical specs. Carry out feasibility study of requirements and functional specs with users and other functional stakeholders. Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement KEY PERFORMANCE INDICATORS Business indicators: Assist to rollout system related project according to agreed timeline and resource Technical indicator: Total Tickets vs Open Tickets: Monitor the ticket churn over time Average Handle Time: Keep your tasks timely under control Mean Time To Repair: Analyze how fast you resolve different incidents EXTERNAL & INTERNAL CONTACTS FWD local IT teams (Internal) Infra team Network security team Solution delivery team FWD business owners (Internal) Marketing team External vendors (External) DECISION MAKING Allocate manpower and resources to meet timely deadline Recommendations on IT solutions, design & approach for the related project implementation QUALIFICATIONS \u002F EXPERIENCE University degree in Computer Science or equivalent At least 8 years of application development experience Strong insurance knowledge, problem solving and analytical skills Strong leadership experience. Proven track records in managing regional-based Front-end systems, preferably experiences in implementing IT systems\u002Fprojects to multiple BUs. KNOWLEDGE & TECHNICAL SKILLS Experience with modern programming language, Node.js, ReactJS, Java Experience with CI\u002FCD pipeline from frontend build perspective. Experience integrating with RESTful APIs Knowledge of modern container technology, such as docker, K8s Knowledge of modern authorization mechanisms, such as OAuth, JSON Web Token Experience with common front-end development tools such as Webpack, NPM, etc. Good command of spoken and written English COMPETENCIES Development manager Architect SME of one module FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":201,"slug":202,"title":188,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":203},72784,"senior-test-analyst-automation-fwd-information-technology-guangzhou-ltd-2","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com • Provide automation technical solution • Work on the Automation functional test case design based on user story • Develop and maintenance the automation test scripts to incorporate the sprint version planning KEY ACCOUNTAIBILITIES Apply various automation framework designs and document the automation test strategy Select and use the right tool for automation, develop and execute the test script, analysis and generate test reports Able to design the test cases used for automation testing based on user story Enrich the existing automation test coverage Execute the automation scripts to follow project schedule and testing cycles Collating and monitoring the defect management process Perform regression testing Coming up with exact solutions for problems related to issue identity and error handling Interacting with BA or developers to solve the various issues they face and updating on the situation Provide ad-hoc support when required KEY PERFORMANCE INDICATORS Able to develop the automation framework Able to develop new automation test scripts based on the user story\u002F enhancement Able to execute test case using automation tools Able to analysis automation testing results and identify the root cause EXTERNAL & INTERNAL CONTACTS CTC Testing manager CTC Testing automation team CTC BA CTC development team DECISION MAKING Recommend automation framework and technical solution basic on project platform differentiate Estimate automation project timeline and resource effort. QUALIFICATIONS \u002F EXPERIENCE Bachelor's or higher in Information Technology, Computer Science, or equivalent experience 5+ years testing or automation experience Expertise in writing Python scripts, familiar with Selenium and Appium mechanism Attention to details with good problem solving and analytical skills Insurance industry is preferred KNOWLEDGE & TECHNICAL SKILLS Know basic insurance knowledge. Capable of Working careful with strong responsibility Knowledge of test tools like Selenium, Appium, JMeter, Load Runner, Mobile Testing tools, etc Good communication and interpersonal skills Good command of both reading and written English and Chinese COMPETENCIES Able to use various automation schemes to complete test tasks efficiently and quickly Provide end-to-end automation solution for difference insurance systems and business data flows FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":205,"slug":206,"title":207,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":208},72787,"senior-officer-customer-engagement-fwd-information-technology-guangzhou-ltd","Senior Officer, Customer Engagement","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com · Act as a senior service specialist for complex advisor enquiries, escalated service cases and complaints across distribution channels, applying sound judgement and coordinating cross-functional resolution under Hong Kong Life Operations governance. · Contribute to consistent service standards and advisor experience by providing case guidance, sharing frontline insights and supporting capability and process improvements across the offshore operation. KEY ACCOUNTAIBILITIES Independently handle complex and escalated advisor enquiries relating to life insurance products, policies, transactions and servicing requirements across all distribution channels, providing accurate guidance within approved procedures and delegated authority. Take end-to-end ownership of complex service issues and escalated complaints by analysing available information, identifying root causes, determining appropriate handling and communication approaches, and driving timely resolution. Coordinate with relevant CTC BPO Life Operations and Hong Kong Life Operations teams to clarify requirements, resolve cross-functional issues and manage customer, conduct, operational and reputational risks. Exercise sound judgement within empowerment guidelines to determine solutions for non-standard cases, prioritise urgent or high-impact matters, and escalate cases involving material risk, policy exceptions or authority limits. Provide structured case guidance, coaching and quality feedback to Assistant Officers and Officers; identify recurring capability gaps and support targeted knowledge-sharing and calibration activities. Lead assigned service improvement projects and user acceptance testing activities by clarifying requirements, coordinating stakeholders, assessing operational impacts and risks, tracking delivery, and recommending implementation actions. Analyse recurring enquiry themes, complaints, workflow issues and service data, and recommend practical improvements to procedures, knowledge content, controls or customer journeys. Maintain accurate case rationale, records and follow-up actions, and comply with service standards, confidentiality, conduct, information security and relevant operational controls. Support ad hoc assignments requiring senior service expertise, cross-team coordination or implementation support as directed by the line manager. KEY PERFORMANCE INDICATORS Meet the overall key performance indicator (KPI) of both customer and advisor hotlines Meet the turnaround time (TAT ) objectives of the assigned processes in relation to service level agreements (SLA) handling of Advisor calls and written requests QA score of call quality Error rate of the assigned tasks Number of complaints\u002Fcompliment related to the assigned responsibilities Efficiency and productivity of the assigned tasks Work quality of the Assistant Officer \u002F Officer under mentoring Growth in the process capabilities of the less experienced staff in the team EXTERNAL & INTERNAL CONTACTS Advisors from the agency, bancassurance and other distribution channels. Customer Engagement supervisors and colleagues; other functional teams within CTC BPO Life Operations; and relevant teams across Hong Kong Life Operations, including Distribution, Operations, Underwriting and Claims, for daily operational coordination, enquiry handling, issue resolution and service delivery. DECISION MAKING In accordance with the empowerment guidelines and authority QUALIFICATIONS \u002F EXPERIENCE University graduate or above; a professional qualification in insurance, customer service or a related discipline is preferred. Minimum 5 years of relevant experience in life insurance operations or customer service, including substantial experience in handling complex advisor enquiries, escalated service cases and complaints. Demonstrated experience in providing case guidance, coaching or quality feedback to less experienced staff. Practical experience in supporting service improvement projects, process enhancements or user acceptance testing, with the ability to assess operational impacts and recommend actions. Proven ability to work independently, manage competing priorities and coordinate stakeholders across functions and locations. Willing and able to work on a shift schedule from Monday to Saturday, including alternate Saturday duty from 9:00 a.m. to 1:00 p.m. KNOWLEDGE & TECHNICAL SKILLS Sound knowledge of life insurance products, policy servicing processes, distribution-channel practices, complaint handling requirements and relevant operational controls. Strong analytical and problem-solving skills, with the ability to identify root causes, evaluate customer, service and operational impacts, and recommend practical resolution or improvement actions. Strong stakeholder management and influencing skills, with the ability to coordinate complex case resolution across CTC BPO Life Operations and Hong Kong Life Operations teams. Ability to interpret procedures and empowerment guidelines, exercise sound judgement within delegated authority, and escalate matters involving material customer, conduct, operational or reputational risk. Effective coaching and knowledge-sharing skills, with the ability to provide structured case guidance and quality feedback to junior colleagues. Good planning, project coordination and user acceptance testing skills, including requirements clarification, impact assessment, risk identification and implementation support. Proficiency in written and spoken Cantonese, English and Mandarin, with clear and professional verbal and written communication. Proficiency in Microsoft Word, Excel and PowerPoint and the ability to work effectively with customer service and workflow systems. COMPETENCIES Customer & Market led Uses feedback and interpersonal ability to establish and maintain positive relationships with advisors Identifies the importance of different markets, advisors and emerging products and technologies relevant to own area Deliver the vision & Strategy Is able to describe what the plans are for own role and function and how they link to the company vision. Delivers against and supports the Functions strategy People oriented & Culture Seeks input from team and encourages inclusive and innovative cooperation towards team goals Actively seeks out and shares information about the company culture and acts accordingly Decisions & Results Recognizes opportunities or problems requiring attention Ensures role KPI’s relate and contribute to the broader team objectives FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":210,"slug":211,"title":212,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":213},56269,"assistant-manager-business-analyst-fwd-information-technology-guangzhou-ltd","Assistant Manager, Business Analyst","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE • Be responsible for designing the insurance related system and functions, work together with project team on implementation and deployment to support FWD strategic target. • Lead the system core functions and be a product owner to make sure the product design aligned with user requirements across multiple markets and achieve business goals • Act as a BA lead to key BU and support the project delivery in line with countries’ product requirements • Work with Group solution management and assist the solution design and requirement discussion PURPOSE Be responsible for designing the insurance related system and functions, work together with project team on implementation and deployment to support FWD strategic target. Lead the system core functions and be a product owner to make sure the product design aligned with user requirements across multiple markets and achieve business goals Act as a BA lead to key BU and support the project delivery in line with countries’ product requirements Work with Group solution management and assist the solution design and requirement discussion KEY ACCOUNTAIBILITIES Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan Translate user requirements to functional specs, lead the team members to formulate solution proposal for the functions and make sure the proposal meeting countries’ requirements Communicate with different levels of stakeholders and influence their buy-in on the best-fit solutions Carry out feasibility study of requirements and functional specs with users and other functional stakeholders Participate into the system design review and collaborate with the development team to prioritize the development tasks. Periodical review and evaluate the product design to improve reusability ratio for different BUs. Coach team members to prepare solution proposal on requirement and functional specification. Build up a set of methodology to track daily, weekly, and monthly metrics and reports to improve the system performance. Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues Build and develop an insurance functions COE to ensure a sustainable support to countries. KEY PERFORMANCE INDICATORS KPI to enable Polaris strategy: Execute the Polaris strategy by respective initiatives to facilitate the digital and cloud-enabled transformations Increase the reusability of business solution and source code in the transformation process Improve better service availability for 24 x 7 support Business indicators: Continuously improve FWD insurance product design Continuously improve FWD assessment\u002FSTP solution design and delivery management Technical indicators: IT Support Employees per End Users: Ratio support employees vs end-users Manage to meet the preset standard per the IT Service Level Agreement (SLA) Manage to build high reusability rules design Continuously improve FWD system design Understand the user’s requirement Provide completed solution Deliver solutions and projects on time EXTERNAL & INTERNAL CONTACTS GO solution team Local Market business user and project team GO transformation team CTC management team IT vendors DECISION MAKING Recommendations on IT solutions, design & approach Define the business scope to fulfill the requirement QUALIFICATIONS \u002F EXPERIENCE Bachelor’s \u002F master’s degree in computer science, computer engineering or equivalent experience. 5+ Insurance experience Experience on the insurance system and business analyst roles Ability to communicate and influence all levels Ability to transform customer requirements into technology requirements KNOWLEDGE & TECHNICAL SKILLS Get familiar with agile SDLC environment. Excellent analytical and organization skills. Effective working in a team as well as working independently. Strong written and verbal communication skills. Ability to analyze issues, develop options, and solve problems, making architecturally sound decisions within the cost and risk parameters set by FWD. Developed written and verbal communication skills targeted at a diverse audience Customer Focus – Seek to understand the business needs and seek for regular response from the users People Management – Demonstrate awareness of own capabilities and development needs and support other’s development by sharing own experience and expertise Strategic thinking – Understand how own work aligned with broader team and department objectives. Able to plan own work priorities to achieve team targets and work and resolve problem quickly FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":215,"slug":216,"title":198,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":217},72780,"assistant-manager-development-fwd-information-technology-guangzhou-ltd","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com • Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions. • Lead the System module and provide the solution related to this module • Interact with users for collecting requirements and providing technical solutions • Provide guidance for junior developers to complete tasks • Get used to the Agile development process and reach the goal of each sprint • Implement the requirements by defining and analyzing system problems; designing and testing standards and solutions. PURPOSE Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions. Lead the System module and provide the solution related to this module Interact with users for collecting requirements and providing technical solutions Provide guidance for junior developers to complete tasks Get used to the Agile development process and reach the goal of each sprint Implement the requirements by defining and analyzing system problems; designing and testing standards and solutions. KEY ACCOUNTAIBILITIES Responsible for software development and maintenance of mission critical frontend trading systems for multiple BUs Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan. Make sure developer’s working with high efficiency and high quality. Review current technology and drive ways to leverage and improve productivity Perform systems administration and daily IT operation tasks Select the right technology solutions for building the regional end-to-end sales platform. Provide integration solution with other systems. Translate user requirements to functional & technical specs, lead the project team members to perform the development according to confirmed technical specs. Carry out feasibility study of requirements and functional specs with users and other functional stakeholders. Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement KEY PERFORMANCE INDICATORS Business indicators: Assist to rollout system related project according to agreed timeline and resource Technical indicator: Total Tickets vs Open Tickets: Monitor the ticket churn over time Average Handle Time: Keep your tasks timely under control Mean Time To Repair: Analyze how fast you resolve different incidents EXTERNAL & INTERNAL CONTACTS FWD local IT teams (Internal) Infra team Network security team Solution delivery team FWD business owners (Internal) Marketing team External vendors (External) DECISION MAKING Allocate manpower and resources to meet timely deadline Recommendations on IT solutions, design & approach for the related project implementation QUALIFICATIONS \u002F EXPERIENCE University degree in Computer Science or equivalent At least 8 years of application development experience Strong insurance knowledge, problem solving and analytical skills Strong leadership experience. Proven track records in managing regional-based Front-end systems, preferably experiences in implementing IT systems\u002Fprojects to multiple BUs. KNOWLEDGE & TECHNICAL SKILLS Experience with modern programming language, Node.js, ReactJS, Java Experience with CI\u002FCD pipeline from frontend build perspective. Experience integrating with RESTful APIs Knowledge of modern container technology, such as docker, K8s Knowledge of modern authorization mechanisms, such as OAuth, JSON Web Token Experience with common front-end development tools such as Webpack, NPM, etc. Good command of spoken and written English COMPETENCIES Development manager Architect SME of one module FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":219,"slug":220,"title":221,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":222},56270,"assistant-manager-data-platform-delivery-fwd-information-technology-guangzhou-ltd","Assistant Manager, Data Platform Delivery","About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE • It will be an individual contributor in a highly entrepreneurial work environment, Independently manage stakeholders and AI model project from end to end. • Conduct data analytics and modelling to generate business insights. • Use advanced analytics and artificial intelligence to improve modelling accuracy • Create FWD own IP \u002F Patent at AI model area. KEY ACCOUNTAIBILITIES · Stakeholder Management · Project Management · Understand business needs and design modelling methodology · Conduct data sourcing and Integrate necessary data · Conduct data discovery and data transformation · Build models to find best optimal using different algorithms · Model deployment using Azure · Drive model execution and productivity improvement · Model review and optimization · Apply patent for innovative AI models KEY PERFORMANCE INDICATORS · Model accuracy · Incremental APE · Time\u002F Cost save · Productivity improve % · STP\u002FSTU improve % EXTERNAL & INTERNAL CONTACTS · Group and country function team DECISION MAKING · In accordance with PCG delegated authority QUALIFICATIONS \u002F EXPERIENCE · Bachelor\u002FMaster\u002FPhD degree on statistics, information engineering, computer science, math · SAS certificates · Machine Learning certificates · Over 3 years data analytics, statistical modelling or machine learning working experience · KNOWLEDGE & TECHNICAL SKILLS · Statistics Modelling Skill: linear regression, logistic regression, decision tree, neural network, random forest, k-means, ARMA, association rule, XGBoost, CATBosst, CNN · Tool: Python\u002FPyspark, Azure, AWS Sagemaker, RapidMiner, Spark, pylearn2, SQL COMPETENCIES · In accordance with According to Band 40 Competency FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":158,"slug":159,"title":160,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":224},"About FWD Group FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828. For more information, please visit www.fwd.com PURPOSE • Translate and implement the Group IT strategy and vision into agile execution plans proactively eliminating barriers to progress by connecting delivery teams and business teams • Strategically lead CTC company-wide agile delivery function to ensure consistent, high-quality execution of strategic initiatives by defining agile methodology and developing best practice to Scrum Master teams. • Cultivate a culture of experimentation, psychological safety, and continuous learning, empowering teams to evolve their practices while maintaining alignment with group standards. • Champion best agility practice by influencing senior stakeholders and decision-makers in Group IT and Shared Services to adopt adaptive ways of working, anchored in measurable outcomes and clear stakeholder engagement aligned with GO Platform Strategy. • Lead development team in managing delivery programs for 4 platforms for markets and GO, while also providing guidance to the Scrum Masters of 4 platforms, including Opus, Omne, Cube and OneMod. ACCOUNTAIBILITIES Drive agile transformation by embedding agile mindsets, behaviors, and delivery excellence throughout the organization, enabling faster value realization and improved cross-functional collaboration. Engage stakeholders across four key domains digital, operations, data, and shared services to refine platform alignment, ensuring unified practices, shared goals, and synchronized delivery outcomes. Develop and scale the Agile Center of Excellence, acting as the steward of agile thought leadership, coaching capability, and best practice dissemination in CTC. Manage and mentor Scrum Masters, ensuring effective agile execution in strategic programs. Initially lead team resource allocation, delivery priorities, and agile practices with stakeholders across group and business unit initiatives. Design and refine the agile methodology and guidance continuously optimizingagile processes including framework selection (Scrum, SAFe, Kanban) and tooling (Jira, Confluence, Azure DevOps). Foster strategic alignment through close collaboration with business leaders, project teams, and IT functions. Develop an agile community and a series educational activities such as agile workshops, sharing sessions, and engagement activities to promote agile awareness. Define and prioritize the definition of CTC agile metrics to enable data-driven decision-making through systematic tracking and reporting. Advocate agile values throughout all levels of the organization and drive change management efforts. KEY PERFORMANCE INDICATORS Business indicators: Strategic Project include 4 platforms Delivery Success Timely, high-quality execution of agile initiatives across platforms and countries, aligned with enterprise objectives. Agile Adoption Rate Across Regions Percentage of business units and platforms consistently applying agile practices and frameworks. Scrum Master Team Development Growth in coaching capability, certification achievements, and internal promotion rates within the Scrum Master team. Organizational Agile Maturity Progression Measurable improvement in agile maturity scores across CTC\u002FFWD, reflected in assessments or health checks. Stakeholder Alignment & Satisfaction Senior leadership engagement and satisfaction with agile outcomes and visibility of delivery progress. Standardization & Platform Alignment Degree of delivery process and tooling consistency across the four key platforms. Agile Culture & Continuous Learning Frequency and impact of agile learning initiatives (e.g., workshops, CoPs, retrospectives), fostering innovation and psychological safety. EXTERNAL & INTERNAL CONTACTS FWD project delivery teams (Internal) Product Owner Scrum team Development team Testing team FWD BU business owners (Internal) Project team FWD GO IT Function Heads\u002FHead of Shared Services DECISION MAKING Decide which agile frameworks (Scrum, SAFe, Kanban, LeSS) are most appropriate for strategic initiatives and ensure contextual adoption across countries and platforms. Make decisions on Scrum Master staffing, development plans, and deployment to key strategic programs across geographies. Define and align delivery processes across multiple platforms, ensuring consistent execution and efficient resource use. Establish the phased roadmap for enterprise agile maturity progression, including key milestones, diagnostics, and transformation activities. QUALIFICATIONS \u002F EXPERIENCE Minimum 12 years of experience in agile roles with 5+ years in strategic leadership. Proven track record in leading agile transformations within complex, cross-functional environments. Experience in scaled agile implementations and driving agile maturity. Advanced agile certifications such as SAFe Program Consultant (SPC), Certified Scrum Professional (CSP), ICAgile Certified Expert preferred. Strong leadership, communication, and stakeholder management skills. Proficiency in Agile tools such as Jira, Confluence, Miro, or Azure DevOps. Strong understanding of product development lifecycle, team dynamics, and Agile delivery metrics. Certifications such as CSM, PSM II\u002FIII, A-CSM, or SAFe-related credentials are highly preferred. Excellent facilitation, stakeholder management, and conflict resolution skills.. KNOWLEDGE & TECHNICAL SKILLS Deep understanding of Agile frameworks and methodologies, including Scrum, Kanban, SAFe, and Lean, with the ability to adapt practices contextually. Strong knowledge of Agile product development lifecycles, estimation techniques, backlog refinement, and team delivery metrics. Skilled in Agile coaching and team facilitation, able to nurture high-performing, self-organizing teams through mentoring and servant leadership. Hands-on experience with Agile collaboration tools such as Jira, Confluence, Miro, Trello, or Azure DevOps. Strong ability to interpret and act on Agile metrics like velocity, burn-down, cycle time, and lead time to improve performance and transparency. Up-to-date with the latest trends in Agile delivery, team dynamics, and organizational agility, including knowledge of cross-team or enterprise Agile frameworks (e.g., LeSS, Nexus, Spotify model). COMPETENCIES Agile project product owner expert. Strategic program Scrum Master Leader. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn",{"id":129,"slug":130,"title":131,"location":132,"raw_job_location_address_addressLocality":183,"raw_hiringOrganization_logo_url":132,"raw_description":226},"About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE • Perform life, medical and critical illness claims assessment and service support activities in CTC under Hong Kong claims governance. • Apply policy provisions, approved claims guidelines and delegated authority to deliver accurate, timely and compliant claim outcomes while supporting consistent service quality across the offshore operation. PURPOSE Perform life, medical and critical illness claims assessment and service support activities in CTC under Hong Kong claims governance. Apply policy provisions, approved claims guidelines and delegated authority to deliver accurate, timely and compliant claim outcomes while supporting consistent service quality across the offshore operation. KEY ACCOUNTABILITIES Assess life, medical and critical illness claims and determine claim outcomes within delegated authority, policy provisions and approved guidelines. Review claim forms, medical evidence and supporting documents; identify missing or inconsistent information and follow up on additional requirements needed for assessment. Process assigned claims within agreed service levels and turnaround standards while maintaining accurate records, clear rationale and complete documentation. Escalate complex, exceptional, suspicious, high-risk or out-of-authority cases to the Claims Team Manager or designated Hong Kong claims authority. Handle claims enquiries from policyholders, claimants, distribution and internal service channels, providing clear status and requirement explanations within approved protocols. Comply with claims governance, confidentiality, fraud risk controls, AML\u002FCTF requirements, information security standards and applicable operating procedures. Identify recurring claim, workflow or system issues and contribute observations and data to quality improvement, training and approved enhancement initiatives. Support knowledge sharing, calibration and ad hoc claims assignments as directed by the line manager. KEY PERFORMANCE INDICATORS Claims turnaround time and achievement of agreed SLA. Claim assessment accuracy, consistency and documentation quality. Compliance with delegated authority, policy provisions and control requirements. Productivity and timely management of assigned claim inventory. Quality of enquiry handling and stakeholder service. EXTERNAL & INTERNAL CONTACTS CTC Claims Team Manager and claims colleagues. Hong Kong Claims, Customer Engagement, Distribution, Operations, Underwriting and relevant risk, compliance or legal partners. Policyholders, claimants, approved medical providers and other service-provider contacts where required by established process. DECISION MAKING Make claim assessments and decisions within delegated authority, policy provisions and approved guidelines. Determine routine additional evidence or claim requirements in accordance with established claims rules. Prioritise assigned workload to meet service and quality requirements. Identify and escalate cases involving complexity, exceptions, suspected fraud, heightened risk or authority limits. QUALIFICATIONS \u002F EXPERIENCE University graduate or above; professional insurance or claims qualification such as FLMI, ALHC or equivalent is preferred. Minimum 3 years of relevant experience in life and\u002For medical claims operations. Practical experience in claim assessment, evidence review and claim decision-making. KNOWLEDGE & TECHNICAL SKILLS Sound knowledge of life, medical and critical illness claims principles, policy provisions, evidence evaluation and claim assessment. Working knowledge of delegated authority, case escalation, fraud indicators, confidentiality, AML\u002FCTF and relevant operational controls. Strong analytical and problem-solving skills, with the ability to interpret medical and non-medical information. Good written and spoken English and Chinese. Proficiency in Microsoft Word, Excel and PowerPoint and ability to work with claims workflow systems. COMPETENCIES Sound professional judgment with clear accountability for decisions within assigned authority. Detail-oriented, quality-focused and risk-aware. Able to manage multiple priorities and work effectively under pressure in a changing environment. Effective communicator and collaborative team player across locations and functions. Self-motivated, disciplined and receptive to technical feedback and continuous learning. Customer and service oriented while maintaining claims independence and control standards. FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com Follow us on LinkedIn"]