[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-customer-service-fulfillment-officer-outsourcing-uob-vietnam-de-ch":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":66,"processed_longitude":68,"processed_employment_types":70,"processed_working_hours":71,"processed_working_hours_labels":73,"processed_home_office":74,"processed_salary_min":75,"processed_salary_max":76,"processed_salary_currency":77,"processed_salary_source":78,"processed_benefits":79,"processed_benefits_labels":82,"processed_industry":83,"processed_skills":7,"processed_job_location":84,"processed_full_address_gmaps":86,"processed_street_gmaps":88,"processed_city_gmaps":89,"processed_postal_code_gmaps":91,"processed_country_gmaps":92,"processed_country_iso_code_gmaps":94,"full_description":16,"formatted_description":96,"processed_employment_types_labels":23,"processed_home_office_labels":21,"processed_industry_labels":25,"processed_it_skills":97,"processed_it_skills_labels":100,"processed_soft_skills":101,"processed_soft_skills_labels":103,"processed_job_expertise_skills":104,"processed_job_expertise_skills_labels":105,"processed_language_requirements":106,"processed_total_experience_years":113,"processed_professional_field":114,"processed_professional_field_labels":116,"processed_leadership_role":11,"processed_date_posted":20,"raw_job_url":117,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":83,"canonical_industry_label":25,"max_cpc":113,"actual_cpc":7},52186,"customer-service-fulfillment-officer-outsourcing-uob-vietnam","Customer Service Fulfillment Officer (Outsourcing)",null,{"name":9,"slug":10,"logo_url":7},"UOB Vietnam","uob-vietnam",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":20,"jobLocationType":21,"employmentType":22,"industry":24,"skills":26,"baseSalary":57,"validThrough":65},"https:\u002F\u002Fschema.org\u002F","JobPosting","About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description About the Department The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches. Job Responsibilities ▪ Attend to outbound telephone calls\u002Fcontacts in accordance with standard operating procedures. ▪ Ensure customer requests sending to relevant stakeholders are solved in a timely manner. ▪ Be able to perform formal letter sending out to customer’s requests following standard template. ▪ Be able to interact with customers through phone\u002Femail\u002Fmail box in a professional way. ▪ Provide information on services offered by the bank to enhance customer relationships. ▪ Provide professional, friendly and high quality customer service for each point of contact with the customer. ▪ Identify and respond to customer needs accordingly. ▪ Able to consistently communicate in a positive and enthusiastic manner; while handling customer complaints in an assertive manner. ▪ Provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional image. ▪ Update and perform off-line maintenance on system terminals following customers’ inquiry requests. ▪ Ensure effective and timely follow-up as promised to customers. ▪ Process financial entries and adjustment on customers’ accounts if necessary. ▪ Other-tasks assigned by the supervisor and the management. ▪ Reports to the Team Leader \u002F Supervisor. Job Requirements ▪ Holds at least Diploma or Degree in any field. ▪ Experience in a call center would be an added advantage. ▪ Excellent interpersonal and communication skills with good command of written and spoken English. ▪ Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task. ▪ Working knowledge of specialized products, systems, and services. ▪ Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax. ▪ High level of listening and comprehension skills. Able to probe for required information from customer ▪ Assertive and able to manage in situations where there may be limited information. Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site",{"@type":18,"name":19},"Organization","3801 UOB Vietnam","2026-04-02","ONSITE",[23],"CONTRACT",[25],"Banking",[27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56],"Microsoft Excel","Microsoft Word","Email","Internet","Communication","Interpersonal Skills","Customer Service","Teamwork","Initiative","Commitment","Service Orientation","Ability to Work Under Pressure","Maturity","Motivation","Meticulousness","Analytical Thinking","Multitasking","Listening Skills","Comprehension","Assertiveness","Problem Solving","Positive Attitude","Enthusiasm","Call Center Experience","Knowledge of Banking Products","Knowledge of Banking Systems","Financial Entries Processing","Account Adjustments","Formal Letter Writing","Off-line Maintenance on System Terminals",{"@type":58,"currency":59,"value":60},"MonetaryAmount","EUR",{"@type":61,"minValue":62,"maxValue":63,"unitText":64},"QuantitativeValue",30000,45000,"YEAR","2027-04-02",[67],18.3195813,[69],105.6024533,"contract",[72],"FULL_TIME",[72],"onsite",120000000,180000000,"VND","estimated",[80,81],"Equal opportunity employer","Accommodations for recruitment process",[80,81],"banking",[85],"3801, ho chi minh (city area), vietnam",[87],"Tien Vao Nha Chua, Đường Hồ Chí Minh, Xã Hà Linh, Hà Tĩnh, Vietnam",[],[90],"Ho",[],[93],"ch",[95],"CH","## About UOB\n\nUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.\n\n## Job Description\n\n### About the Department\n\nThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.\n\n### Job Responsibilities\n\n- Attend to outbound telephone calls\u002Fcontacts in accordance with standard operating procedures.\n- Ensure customer requests sending to relevant stakeholders are solved in a timely manner.\n- Be able to perform formal letter sending out to customer’s requests following standard template.\n- Be able to interact with customers through phone\u002Femail\u002Fmail box in a professional way.\n- Provide information on services offered by the bank to enhance customer relationships.\n- Provide professional, friendly and high quality customer service for each point of contact with the customer.\n- Identify and respond to customer needs accordingly.\n- Able to consistently communicate in a positive and enthusiastic manner; while handling customer complaints in an assertive manner.\n- Provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional image.\n- Update and perform off-line maintenance on system terminals following customers’ inquiry requests.\n- Ensure effective and timely follow-up as promised to customers.\n- Process financial entries and adjustment on customers’ accounts if necessary.\n- Other-tasks assigned by the supervisor and the management.\n- Reports to the Team Leader \u002F Supervisor.\n\n### Job Requirements\n\n- Holds at least Diploma or Degree in any field.\n- Experience in a call center would be an added advantage.\n- Excellent interpersonal and communication skills with good command of written and spoken English.\n- Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.\n- Working knowledge of specialized products, systems, and services.\n- Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax.\n- High level of listening and comprehension skills. Able to probe for required information from customer\n- Assertive and able to manage in situations where there may be limited information.\n\n### Additional Requirements\n\n## Be a Part of the UOB Family\n\nUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.\n\n## Apply now and make a Difference\n\nTogether, Let’s Build the Future of ASEAN\n\nWe value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today.\n\nUOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.\n\nCareer Site: UOB Career site",{"email":98,"internet":99,"microsoft word":98,"microsoft excel":98},3,2,[27,28,29,30],{"communication":102,"interpersonal skills":102,"customer service":102,"teamwork":98,"initiative":98,"commitment":98,"service orientation":98,"ability to work under pressure":98,"maturity":98,"motivation":98,"meticulousness":98,"analytical thinking":98,"multitasking":98,"listening skills":102,"comprehension":102,"assertiveness":98,"problem solving":98,"positive attitude":98,"enthusiasm":98},4,[31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49],{"account adjustments":99,"formal letter writing":98,"call center experience":99,"financial entries processing":99,"knowledge of banking systems":99,"knowledge of banking products":99,"off-line maintenance on system terminals":99},[50,51,52,53,54,55,56],{"detected_language_jobad":107,"required":108},"en",[109],[110],{"language":111,"level":112},"ENGLISH","B2",1,[33,115],"Operations",[33,115],"https:\u002F\u002Fuobgroup.wd3.myworkdayjobs.com\u002Fen-us\u002Fuobexternal\u002Fjob\u002Fho-chi-minh-city-area\u002Fcustomer-service-fulfillment-officer--outsourcing-_jr80972"]