[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-application-support-specialist-market-data-trading-systems-mfd-solactive-ag-de-ca":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":11,"featured_until":7,"is_active":12,"deactivated_at":7,"is_enriched":12,"processed_job_posting_json":13,"processed_latitude":63,"processed_longitude":65,"processed_employment_types":67,"processed_working_hours":68,"processed_working_hours_labels":70,"processed_home_office":71,"processed_salary_min":72,"processed_salary_max":73,"processed_salary_currency":74,"processed_salary_source":75,"processed_benefits":76,"processed_benefits_labels":85,"processed_industry":86,"processed_skills":7,"processed_job_location":87,"processed_full_address_gmaps":89,"processed_street_gmaps":91,"processed_city_gmaps":93,"processed_postal_code_gmaps":95,"processed_country_gmaps":97,"processed_country_iso_code_gmaps":99,"full_description":16,"formatted_description":101,"processed_employment_types_labels":22,"processed_home_office_labels":20,"processed_industry_labels":24,"processed_it_skills":102,"processed_it_skills_labels":106,"processed_soft_skills":107,"processed_soft_skills_labels":108,"processed_job_expertise_skills":109,"processed_job_expertise_skills_labels":110,"processed_language_requirements":111,"processed_total_experience_years":118,"processed_professional_field":119,"processed_professional_field_labels":122,"processed_leadership_role":12,"processed_date_posted":123,"raw_job_url":124,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":86,"canonical_industry_label":24,"max_cpc":125,"actual_cpc":7},36829,"application-support-specialist-market-data-trading-systems-mfd-solactive-ag","Application Support Specialist – Market Data & Trading Systems (m\u002Ff\u002Fd)",null,{"name":9,"slug":10,"logo_url":7},"Solactive AG","solactive-ag",false,true,{"@context":14,"@type":15,"title":6,"description":16,"hiringOrganization":17,"datePosted":19,"jobLocationType":20,"employmentType":21,"industry":23,"skills":25,"baseSalary":54,"validThrough":62},"https:\u002F\u002Fschema.org\u002F","JobPosting","Company Description\nSince its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.\nService Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24\u002F6 operational coverage.\nJob Overview\nWe are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.\nThis role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.\nYour Tasks\nProduction Support & Incident Management\nProvide L1\u002FL2 support for mission‑critical index, market‑data, and trading‑related applications\nMonitor distributed Linux systems, analyse logs, and resolve real‑time production issues\nLead incident management, coordinating with global tech and business teams, and driving root‑cause analysis\nEnsure SLA‑compliant resolution and maintain high platform availability\nManage change, release, and deployment activities following ITIL best practices\nTechnical Troubleshooting & Platform Stability\nTroubleshoot issues across market connectivity, data feeds, APIs, and distributed systems\nSupport financial, business, development, and data teams with application and data‑related inquiries\nAnalyse and modify complex SQL datasets, log messages, and system behaviour to identify and resolve issues\nExecute database modifications and optimise complex queries\nStakeholder Collaboration\nAct as a primary contact for business users across Hong Kong, Frankfurt, and Toronto\nServe as incident manager in real time, covering operations, escalation, resolution, communication, and documentation\nTranslate business requirements into technical actions and platform enhancements\nLead projects end‑to‑end independently\nDocumentation & Knowledge Management\nDocument procedures, troubleshooting guides, and best practices\nMaintain operational runbooks and support documentation\n \nContinuous Improvement & Leadership\nIdentify opportunities to improve monitoring, workflows, and support processes proactively and independently\nMentor junior support staff and contribute to a culture of operational excellence\nYour Profile\nExperience & Domain Knowledge\n5+ years in application\u002Ftechnical support within financial markets, trading platforms, or market‑data systems\nStrong understanding of front‑to‑back trade flows and market connectivity\nExperience supporting technical real‑time trading, market‑making, risk, or market‑data systems\nTechnical Skills\nStrong Linux expertise (shell, troubleshooting, performance analysis)\nStrong SQL across major RDBMS (Oracle, PostgreSQL, SQL Server)\nExperience with monitoring stacks (ELK, Kibana, Grafana, Alerta)\nFamiliarity with APIs, job schedulers, and distributed systems\nKnowledge in Bash\u002FPython scripting for automation and data analysis\nKnowledge of cloud platforms (AWS\u002FAzure) is a plus\nProcess & Soft Skills\nStrong incident, change, and release management experience (ITIL)\nAbility to lead high‑pressure production incidents with calm and clarity\nExcellent communication skills in English; comfortable working with global teams\nProactive, structured, and able to take ownership of complex issues\nBonus Skills\nExposure to market‑making, derivatives, or multi‑asset trading environments\nSoftware development or DevOps experience\nOur Offer\nGlobal Team: \nBe part of the Solactive family, a motivated team with an international setting.\nFinTech Excellence:\n Join our team and delve into the inner workings of a thriving FinTech company.\nModern Culture: \nEnjoy our modern, flat hierarchy and startup-like culture.\nResponsibility & Connections: \nTake over responsibility from day one and build relationships in- and outside the company.\nSpecial Benefits: \nRegular staff parties, access to Corporate Benefits, modern office space and free beverages.\nYour Application\nInterested? Don’t miss your chance and directly apply online by clicking the “Apply now” button on our website and filling in the application form. Please make sure to also upload your CV, cover letter and relevant references. We are looking forward to hearing from you! \nTo all recruitment agencies: We do not accept unsolicited CVs\u002FCandidate Profiles. Please do not forward any CVs\u002FCandidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs\u002FCandidate Profiles are not being covered by Solactive.\nSOLACTIVE AG\nGerman Index Engineering\nHuman Resources\nPlatz der Einheit 1 \n60327 Frankfurt am Main \nFor further information, please visit: www.solactive.com\u002Fcareer\u002F",{"@type":18,"name":9},"Organization","2026-04-21","ONSITE",[22],"PERMANENT",[24],"Financial Services",[26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53],"Linux","SQL","Bash","Python","ELK","Kibana","Grafana","Alerta","APIs","AWS","Azure","Communication","Leadership","Problem-solving","Teamwork","Proactive","Structured","Ownership","Application Support","Incident Management","Market Data Systems","Trading Platforms","ITIL","Change Management","Release Management","Root Cause Analysis","Database Management","Automation",{"@type":55,"currency":56,"value":57},"MonetaryAmount","EUR",{"@type":58,"minValue":59,"maxValue":60,"unitText":61},"QuantitativeValue",60000,90000,"YEAR","2027-06-17",[64],43.670295,[66],-79.3856143,"permanent",[69],"FULL_TIME",[69],"onsite",80000,110000,"CAD","estimated",[77,78,79,80,81,82,83,84],"Global team","FinTech excellence","Modern culture","Responsibility & connections","Regular staff parties","Corporate benefits","Modern office space","Free beverages",[77,78,79,80,81,82,83,84],"financial services",[88],"33 bloor street eeast, on m4w 3h1, toronto, ca",[90],"33 Bloor St E, Toronto, ON M4W 3H1, Kanada",[92],"Bloor Street East 33",[94],"Toronto",[96],"M4W 3H1",[98],"Kanada",[100],"CA","## Company Description\n\nSince its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.\n\nService Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24\u002F6 operational coverage.\n\n## Job Overview\n\nWe are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.\n\nThis role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.\n\n## Your Tasks\n\n**Production Support & Incident Management**\n- Provide L1\u002FL2 support for mission‑critical index, market‑data, and trading‑related applications\n- Monitor distributed Linux systems, analyse logs, and resolve real‑time production issues\n- Lead incident management, coordinating with global tech and business teams, and driving root‑cause analysis\n- Ensure SLA‑compliant resolution and maintain high platform availability\n- Manage change, release, and deployment activities following ITIL best practices\n\n**Technical Troubleshooting & Platform Stability**\n- Troubleshoot issues across market connectivity, data feeds, APIs, and distributed systems\n- Support financial, business, development, and data teams with application and data‑related inquiries\n- Analyse and modify complex SQL datasets, log messages, and system behaviour to identify and resolve issues\n- Execute database modifications and optimise complex queries\n\n**Stakeholder Collaboration**\n- Act as a primary contact for business users across Hong Kong, Frankfurt, and Toronto\n- Serve as incident manager in real time, covering operations, escalation, resolution, communication, and documentation\n- Translate business requirements into technical actions and platform enhancements\n- Lead projects end‑to‑end independently\n\n**Documentation & Knowledge Management**\n- Document procedures, troubleshooting guides, and best practices\n- Maintain operational runbooks and support documentation\n\n**Continuous Improvement & Leadership**\n- Identify opportunities to improve monitoring, workflows, and support processes proactively and independently\n- Mentor junior support staff and contribute to a culture of operational excellence\n\n## Your Profile\n\n**Experience & Domain Knowledge**\n- 5+ years in application\u002Ftechnical support within financial markets, trading platforms, or market‑data systems\n- Strong understanding of front‑to‑back trade flows and market connectivity\n- Experience supporting technical real‑time trading, market‑making, risk, or market‑data systems\n\n**Technical Skills**\n- Strong Linux expertise (shell, troubleshooting, performance analysis)\n- Strong SQL across major RDBMS (Oracle, PostgreSQL, SQL Server)\n- Experience with monitoring stacks (ELK, Kibana, Grafana, Alerta)\n- Familiarity with APIs, job schedulers, and distributed systems\n- Knowledge in Bash\u002FPython scripting for automation and data analysis\n- Knowledge of cloud platforms (AWS\u002FAzure) is a plus\n\n**Process & Soft Skills**\n- Strong incident, change, and release management experience (ITIL)\n- Ability to lead high‑pressure production incidents with calm and clarity\n- Excellent communication skills in English; comfortable working with global teams\n- Proactive, structured, and able to take ownership of complex issues\n\n**Bonus Skills**\n- Exposure to market‑making, derivatives, or multi‑asset trading environments\n- Software development or DevOps experience\n\n## Our Offer\n\n**Global Team:**  \nBe part of the Solactive family, a motivated team with an international setting.\n\n**FinTech Excellence:**  \nJoin our team and delve into the inner workings of a thriving FinTech company.\n\n**Modern Culture:**  \nEnjoy our modern, flat hierarchy and startup-like culture.\n\n**Responsibility & Connections:**  \nTake over responsibility from day one and build relationships in- and outside the company.\n\n**Special Benefits:**  \nRegular staff parties, access to Corporate Benefits, modern office space and free beverages.\n\n## Your Application\n\nInterested? Don’t miss your chance and directly apply online by clicking the “Apply now” button on our website and filling in the application form. Please make sure to also upload your CV, cover letter and relevant references. We are looking forward to hearing from you! \n\nTo all recruitment agencies: We do not accept unsolicited CVs\u002FCandidate Profiles. Please do not forward any CVs\u002FCandidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs\u002FCandidate Profiles are not being covered by Solactive.\n\nSOLACTIVE AG  \nGerman Index Engineering  \nHuman Resources  \nPlatz der Einheit 1   \n60327 Frankfurt am Main   \n\nFor further information, please visit: www.solactive.com\u002Fcareer\u002F",{"aws":103,"elk":104,"sql":105,"apis":104,"bash":104,"azure":103,"linux":105,"alerta":103,"kibana":104,"python":104,"grafana":104},2,3,4,[26,27,28,29,30,31,32,33,34,35,36],{"communication":105,"leadership":104,"problem-solving":105,"teamwork":104,"proactive":104,"structured":104,"ownership":105},[37,38,39,40,41,42,43],{"itil":104,"automation":104,"change management":104,"trading platforms":105,"release management":104,"application support":105,"database management":104,"incident management":105,"market data systems":105,"root cause analysis":105},[44,45,46,47,48,49,50,51,52,53],{"detected_language_jobad":112,"required":113},"en",[114],[115],{"language":116,"level":117},"ENGLISH","C1",5,[120,121],"Information and Communications Technology Professionals","Finance Professionals",[120,121],"2026-06-17","https:\u002F\u002Fsolactive.jobs.personio.de\u002Fjob\u002F2607217",1]