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navigate today’s challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you. Location: Windsor, ON We offer in-office, hybrid and remote work flexibility. Candidates across Canada are welcome to apply. Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB\u002FHCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play. The Role: Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license. Already have a brokers or general insurance agent license, experience in the industry and looking for a new opportunity? Apply today to learn more about what HCC has to offer! As a Sales Insurance Broker you will receive paid training, a competitive salary and benefits package along with opportunity for growth. In this position, leads are provided to you, no cold calling or sourcing your own leads! Base Salary is $40,000 annually plus commission for non-licensed candidates with a salary progression review after one year. Base Salary starts at $45,000 annually plus commission for licensed candidates with at least one year of insurance experience. Responsibilities Identify customer needs and meets or exceeds client expectations. Manage customer calls and other contact channels and meet sales objectives. Develop and maintain auto and property insurance product knowledge expertise. Correctly input customer underwriting information into a quoting system. Generate a premium estimate and discuss product and price options with the client. Sell the policy based on the features of the product and the company. Up-sell and cross-sell policy coverage. Answer inquiries about coverage, deductibles, processes, claims, etc. Skills and Requirements High School diploma required. Post-secondary education preferred. Proven sales success. Strong computer skills. Excellent communication skills. Strong multitasking abilities. Ability to stay calm under pressure. Positive and enthusiastic attitude. Ability to work in a dynamic team environment. Bilingual in French and English (an asset). Insurance experience is not required. The Perks: Group Health and Dental Benefits. RRSP Company Matching Program. Paid vacation, sick and personal days. Employee discounts on personal, home and auto insurance policies. Corporate discounts on gym memberships and other services\u002Fproducts. Company-paid Employee and Family Assistance Program. Health and wellness initiatives. Ongoing recognition programs and opportunities for advancement. Our Commitment: An environment that fosters continuous learning and improvement. A leadership team dedicated to your growth and success. To listen. Our employees have great ideas. We implement them. Appreciation of your efforts. Every day. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. #WeAreHCC www.hubcustomercentral.com www.hubinternational.com Department Sales Required Experience: Less than 1 year of relevant experience Required Travel: No Travel Required We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.",{"id":271,"slug":272,"title":108,"location":13,"raw_job_location_address_addressLocality":268,"raw_hiringOrganization_logo_url":13,"raw_description":273},73243,"service-broker-hub-international-canada-holding-limited","Are you: A team player who gets satisfaction from helping clients navigate today’s challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you. Location: Windsor, ON - We offer in-office, hybrid, and fully remote work flexibility. Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB\u002FHCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play. The Role: Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license. Already have a brokers or general insurance agent license, experience in the industry and looking for a new opportunity? Apply today to learn more about what HCC has to offer! As a Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth. Base salary starts at $45,000 annually with a salary progression review after one year. Responsibilities: Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required. Create an effortless experience for our clients. Communicate with clients by phone, email, chat and\u002For other method as required. Process requested changes or renewals. Actively pursue opportunities to retain and account-round client policies. Provide claim counseling and assistance to the client within company guidelines. Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems. Document all details of client requests and conversations in the appropriate system Refer files requiring approval to the designated individual with recommendations for handling. Exhibit accountability with regard to readiness in handling client contact opportunities Receptive to ongoing coaching and training provided and make use of self-coaching tools where available. Skills and Requirements High School diploma University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required Previous success in customer service and a strong desire to help customers Ability to multitask in a contact center environment Excellent verbal and written communication skills Ability to stay calm under pressure Positive and enthusiastic attitude Desire to work in a dynamic team environment Bilingual in French and English (an asset) Insurance experience is not required The Perks: Group Health and Dental Benefits. RRSP Company Matching Program. Paid vacation, sick and personal days. Employee discounts on personal, home and auto insurance policies. Corporate discounts on gym memberships and other services\u002Fproducts. Company-paid Employee and Family Assistance Program. Health and wellness initiatives. Ongoing recognition programs and opportunities for advancement. Our Commitment: An environment that fosters continuous learning and improvement. A leadership team dedicated to your growth and success. To listen. Our employees have great ideas. We implement them. Appreciation of your efforts. Every day. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. #WeAreHCC www.hubcustomercentral.com www.hubinternational.com Department Account Management & Service Required Experience: Less than 1 year of relevant experience Required Travel: No Travel Required We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.",{"id":275,"slug":276,"title":132,"location":13,"raw_job_location_address_addressLocality":268,"raw_hiringOrganization_logo_url":13,"raw_description":269},57699,"sales-broker-10103-hub-international-canada-holding-limited",{"id":278,"slug":279,"title":108,"location":13,"raw_job_location_address_addressLocality":268,"raw_hiringOrganization_logo_url":13,"raw_description":280},57700,"service-broker-10103-hub-international-canada-holding-limited","Are you: A team player who gets satisfaction from helping clients navigate today’s challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you. Location: Windsor, ON We offer in-office, hybrid and remote work flexibility. Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB\u002FHCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play. The Role: Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license. Already have a brokers or general insurance agent license, experience in the industry and looking for a new opportunity? Apply today to learn more about what HCC has to offer! As a Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth. Base salary starts at $45,000 annually with a salary progression review after one year. Responsibilities: Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required. Create an effortless experience for our clients. Communicate with clients by phone, email, chat and\u002For other method as required. Process requested changes or renewals. Actively pursue opportunities to retain and account-round client policies. Provide claim counseling and assistance to the client within company guidelines. Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems. Document all details of client requests and conversations in the appropriate system Refer files requiring approval to the designated individual with recommendations for handling. Exhibit accountability with regard to readiness in handling client contact opportunities Receptive to ongoing coaching and training provided and make use of self-coaching tools where available. Skills and Requirements High School diploma University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required Previous success in customer service and a strong desire to help customers Ability to multitask in a contact center environment Excellent verbal and written communication skills Ability to stay calm under pressure Positive and enthusiastic attitude Desire to work in a dynamic team environment Bilingual in French and English (an asset) Insurance experience is not required The Perks: Group Health and Dental Benefits. RRSP Company Matching Program. Paid vacation, sick and personal days. Employee discounts on personal, home and auto insurance policies. Corporate discounts on gym memberships and other services\u002Fproducts. Company-paid Employee and Family Assistance Program. Health and wellness initiatives. Ongoing recognition programs and opportunities for advancement. Our Commitment: An environment that fosters continuous learning and improvement. A leadership team dedicated to your growth and success. To listen. Our employees have great ideas. We implement them. Appreciation of your efforts. Every day. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. #WeAreHCC www.hubcustomercentral.com www.hubinternational.com Department Account Management & Service Required Experience: Less than 1 year of relevant experience Required Travel: No Travel Required We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.",{"id":282,"slug":283,"title":132,"location":13,"raw_job_location_address_addressLocality":268,"raw_hiringOrganization_logo_url":13,"raw_description":269},57701,"sales-broker-10103-hub-international-canada-holding-limited-2",{"id":285,"slug":286,"title":12,"location":13,"raw_job_location_address_addressLocality":268,"raw_hiringOrganization_logo_url":13,"raw_description":287},57702,"team-leader-insurance-operations-10103-hub-international-canada-holding-limited","The Role: We are currently seeking a Team Leader to join our team in full-time, permanent role. Are you: Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you. Location: Windsor, ON - We offer in-office, hybrid, and fully remote work flexibility. Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB\u002FHCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play. POSITION OVERVIEW The Team Leader, Insurance Operations is responsible for developing and supporting their employees, as well as coordinating the activities of their team to ensure that all goals are met within company standards. The Team Leader will participate in cross divisional process alignment discussions to maximize efficiency while maintaining a positive work environment and an effortless customer experience. DUTIES & RESPONSIBILITIES Support staff by identifying developmental needs through active monitoring of work activities and assist employees in reaching their full potential by completing regular performance reviews, coaching sessions, and creating individualized coaching plans when necessary. Recognize and encourage areas of strength and initiate corrective steps to address areas of concern through coaching opportunities and documenting important details. Collaborate with Department Managers and HR on employee performance and behaviour issues including progressive discipline, up to and including terminations. Act as a technical and workflow resource for the team by maintaining a good working knowledge of all applicable data systems, portals, customer relationship management and policy management systems, providing procedural training, guidance, and feedback to the team. Handle and document the outcome of escalations and use the situations as developmental and coaching opportunities to avoid future occurrences. Actively participate in management meetings focused on evaluation of results and planning for anticipated volumes. With management, participate in cross divisional process alignment discussions and effectively communicate required information to staff. Assist with staff schedule coordination and oversee the time management system to ensure contact centre performance expectations are met. Participate in the interview and selection process of potential candidates and communicate results to HR with detailed interview notes and examples. Participate in extracurricular team building activities which may occur outside of office hours. Perform other duties as assigned. REQUIRED SKILLS & QUALIFICATIONS Active RIBO license in good standing. Experience as a Broker. Strong computer skills. Post-secondary education preferred. Senior broker or peer coach experience preferred. Management experience is an asset. Availability to work various shifts and days of the week as required in order to support the staff. Ability to handle fluctuating work volumes in a fast paced, customer focused environment. Ability to work independently and in a team environment. Ability to communicate clearly and concisely. Salary Expectations: The expected salary range for this position is $65,000 to $70,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. The Perks: Management Bonus Eligibility Group Health and Dental Benefits. RRSP Company Matching Program. Paid vacation, sick and personal days. Employee discounts on personal, home and auto insurance policies. Corporate discounts on gym memberships and other services\u002Fproducts. Company-paid Employee and Family Assistance Program. Health and wellness initiatives. Ongoing recognition programs and opportunities for advancement. Our Commitment: An environment that fosters continuous learning and improvement. A leadership team dedicated to your growth and success. To listen. Our employees have great ideas. We implement them. Appreciation of your efforts. Every day. Take the step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. #WeAreHCC www.hubcustomercentral.com www.hubinternational.com Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.",{"id":289,"slug":290,"title":12,"location":13,"raw_job_location_address_addressLocality":268,"raw_hiringOrganization_logo_url":13,"raw_description":291},57705,"team-leader-insurance-operations-10103-hub-international-canada-holding-limited-2","The Role: We are currently seeking a Team Leader to join our team in full-time, permanent roles. Are you: Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you. Location: Windsor, ON - We offer in-office, hybrid, and fully remote work flexibility. Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB\u002FHCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play. POSITION OVERVIEW The Team Leader, Insurance Operations is responsible for developing and supporting their employees, as well as coordinating the activities of their team to ensure that all goals are met within company standards. The Team Leader will participate in cross divisional process alignment discussions to maximize efficiency while maintaining a positive work environment and an effortless customer experience. DUTIES & RESPONSIBILITIES Support staff by identifying developmental needs through active monitoring of work activities and assist employees in reaching their full potential by completing regular performance reviews, coaching sessions, and creating individualized coaching plans when necessary. Recognize and encourage areas of strength and initiate corrective steps to address areas of concern through coaching opportunities and documenting important details. Collaborate with Department Managers and HR on employee performance and behaviour issues including progressive discipline, up to and including terminations. Act as a technical and workflow resource for the team by maintaining a good working knowledge of all applicable data systems, portals, customer relationship management and policy management systems, providing procedural training, guidance, and feedback to the team. Handle and document the outcome of escalations and use the situations as developmental and coaching opportunities to avoid future occurrences. Actively participate in management meetings focused on evaluation of results and planning for anticipated volumes. With management, participate in cross divisional process alignment discussions and effectively communicate required information to staff. Assist with staff schedule coordination and oversee the time management system to ensure contact centre performance expectations are met. Participate in the interview and selection process of potential candidates and communicate results to HR with detailed interview notes and examples. Participate in extracurricular team building activities which may occur outside of office hours. Perform other duties as assigned. REQUIRED SKILLS & QUALIFICATIONS RIBO license in good standing. Experience as a Broker. Strong computer skills. Post-secondary education preferred. Senior broker or peer coach experience preferred. Management experience is an asset. Availability to work various shifts and days of the week as required in order to support the staff. Ability to handle fluctuating work volumes in a fast paced, customer focused environment. Ability to work independently and in a team environment. Ability to communicate clearly and concisely. Salary Expectations: The expected salary range for this position is $65,000 to $72,500 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. The Perks: Management Bonus Eligibility Group Health and Dental Benefits. RRSP Company Matching Program. Paid vacation, sick and personal days. Employee discounts on personal, home and auto insurance policies. Corporate discounts on gym memberships and other services\u002Fproducts. Company-paid Employee and Family Assistance Program. Health and wellness initiatives. Ongoing recognition programs and opportunities for advancement. Our Commitment: An environment that fosters continuous learning and improvement. A leadership team dedicated to your growth and success. To listen. Our employees have great ideas. We implement them. Appreciation of your efforts. Every day. Take the step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. #WeAreHCC www.hubcustomercentral.com www.hubinternational.com Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.",{"id":106,"slug":107,"title":108,"location":13,"raw_job_location_address_addressLocality":268,"raw_hiringOrganization_logo_url":13,"raw_description":293},"A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. Are you: A team player who gets satisfaction from helping clients navigate today’s challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you. Location: Windsor, ON We offer in-office, hybrid and remote work flexibility. Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB\u002FHCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play. The Role: Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license. Already have a brokers or general insurance agent license, experience in the industry and looking for a new opportunity? Apply today to learn more about what HCC has to offer! As a Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth. Base salary starts at $45,000 annually with a salary progression review after one year. Responsibilities: Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required. Create an effortless experience for our clients. Communicate with clients by phone, email, chat and\u002For other method as required. Process requested changes or renewals. Actively pursue opportunities to retain and account-round client policies. Provide claim counseling and assistance to the client within company guidelines. Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems. Document all details of client requests and conversations in the appropriate system Refer files requiring approval to the designated individual with recommendations for handling. Exhibit accountability with regard to readiness in handling client contact opportunities Receptive to ongoing coaching and training provided and make use of self-coaching tools where available. Skills and Requirements High School diploma University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required Previous success in customer service and a strong desire to help customers Ability to multitask in a contact center environment Excellent verbal and written communication skills Ability to stay calm under pressure Positive and enthusiastic attitude Desire to work in a dynamic team environment Bilingual in French and English (an asset) Insurance experience is not required The Perks: Group Health and Dental Benefits. RRSP Company Matching Program. Paid vacation, sick and personal days. Employee discounts on personal, home and auto insurance policies. Corporate discounts on gym memberships and other services\u002Fproducts. Company-paid Employee and Family Assistance Program. Health and wellness initiatives. Ongoing recognition programs and opportunities for advancement. Our Commitment: An environment that fosters continuous learning and improvement. A leadership team dedicated to your growth and success. To listen. Our employees have great ideas. We implement them. Appreciation of your efforts. Every day. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. #WeAreHCC www.hubcustomercentral.com www.hubinternational.com What we offer you We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career. Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans Generous paid time off, paid parental leave and a wellbeing program designed to support real work\u002Flife balance A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career Inserted bullet information here The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization. We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.",{"id":10,"slug":11,"title":12,"location":13,"raw_job_location_address_addressLocality":268,"raw_hiringOrganization_logo_url":13,"raw_description":295},"A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. The Role: We are currently seeking a Team Leader to join our team in a full-time, permanent role. Are you: Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you. Location: Windsor, ON - We offer in-office and hybrid work flexibility. Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB\u002FHCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play. POSITION OVERVIEW The Team Leader, Insurance Operations is responsible for developing and supporting their employees, as well as coordinating the activities of their team to ensure that all goals are met within company standards. The Team Leader will participate in cross divisional process alignment discussions to maximize efficiency while maintaining a positive work environment and an effortless customer experience. DUTIES & RESPONSIBILITIES Support staff by identifying developmental needs through active monitoring of work activities and assist employees in reaching their full potential by completing regular performance reviews, coaching sessions, and creating individualized coaching plans when necessary. Recognize and encourage areas of strength and initiate corrective steps to address areas of concern through coaching opportunities and documenting important details. Collaborate with Department Managers and HR on employee performance and behavior issues including progressive discipline, up to and including terminations. Act as a technical and workflow resource for the team by maintaining a good working knowledge of all applicable data systems, portals, customer relationship management and policy management systems, providing procedural training, guidance, and feedback to the team. Handle and document the outcome of escalations and use the situations as developmental and coaching opportunities to avoid future occurrences. Actively participate in management meetings focused on evaluation of results and planning for anticipated volumes. With management, participate in cross divisional process alignment discussions and effectively communicate required information to staff. Assist with staff schedule coordination and oversee the time management system to ensure contact centre performance expectations are met. Participate in the interview and selection process of potential candidates and communicate results to HR with detailed interview notes and examples. Participate in extracurricular team building activities which may occur outside of office hours. Perform other duties as assigned. REQUIRED SKILLS & QUALIFICATIONS RIBO license in good standing. Experience as a Broker. Strong computer skills. Bilingual French\u002FEnglish is an asset. Post-secondary education preferred. Senior broker or peer coach experience preferred. Management experience is an asset. Availability to work various shifts and days of the week as required in order to support the staff. Ability to handle fluctuating work volumes in a fast paced, customer focused environment. Ability to work independently and in a team environment. Ability to communicate clearly and concisely. Salary Expectations: The expected salary range for this position is $68,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. The Perks: Management Bonus Eligibility Group Health and Dental Benefits. RRSP Company Matching Program. Paid vacation, sick and personal days. Employee discounts on personal, home and auto insurance policies. Corporate discounts on gym memberships and other services\u002Fproducts. Company-paid Employee and Family Assistance Program. Health and wellness initiatives. Ongoing recognition programs and opportunities for advancement. Our Commitment: An environment that fosters continuous learning and improvement. A leadership team dedicated to your growth and success. To listen. Our employees have great ideas. We implement them. Appreciation of your efforts. Every day. Take the step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. #WeAreHCC www.hubcustomercentral.com www.hubinternational.com What we offer you We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career. Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans Generous paid time off, paid parental leave and a wellbeing program designed to support real work\u002Flife balance A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career Inserted bullet information here The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization. We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.",{"id":51,"slug":52,"title":53,"location":13,"raw_job_location_address_addressLocality":268,"raw_hiringOrganization_logo_url":13,"raw_description":297},"A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. he Role: We are seeking a Talent Acquisition Specialist\u002FRecruiter to join our team. Location: Windsor, ON - We offer in-office, hybrid, and fully remote work flexibility. Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. Why we are different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB\u002FHCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play. Position Overview: As a Talent Acquisition Specialist \u002F Recruiter, you will bring our purpose to life every day. How? By executing on out talent strategy at Hub Customer Central (HCC) and operationalizing the strategy to bring great ideas to life. Reporting to the Manager, Talent Acquisition, you will manage a specialized or specific technical level of job openings, requiring good knowledge and expertise to support the recruitment process, activities, and achievements. You will partner with client groups on a distinct range of recruitment needs of critical importance to the business. The Talent Acquisition Specialist \u002F Recruiter will: Work with hiring leaders and the HR team to deliver full cycle recruitment including developing and deploying proactive sourcing and selection strategies to ensure HCC is hiring the best talent based on knowledge, skills, experiences, and alignment to our culture. Recruit for specialized and\u002For technical positions at an individual contributor and management level, using multi-pronged sourcing strategies to meet hiring needs, through constant and ongoing participation in professional organizations and affiliations, networking, and cold calling. Create a constantly updated recruiting pipeline of specialized candidates, including a diverse pool, for their areas of recruiting. Assist with the design and development of behavioral interviewing techniques, guides, and other services for those involved in staffing. Identify and recommend newest trends and tools available in recruiting technology to maximize efficiency and effectiveness of the recruiting process. Assist with building diverse teams, and partner with the business to prioritize diverse representation through their work. To be successful as a Talent Acquisition Specialist \u002F Recruiter, you will need: 2+ years experience in talent acquisition in the financial sector\u002Finsurance industry across Canada. Experience within a staffing agency and\u002For corporate recruiting environment and\u002F or a customer contact centre environment. Experience with HRIS and Applicant Tracking Systems (ATS) such as Workday, and online job board such as LinkedIn and Indeed. Experience with internet sourcing\u002Fadvertising, direct sourcing, trade journal\u002Fnewspaper advertising, employee referral campaigns, and job fairs University degree, college diploma, or equivalent work experience. Proven ability to develop and execute proactive sourcing strategies that build the candidate pipeline and guide the recruitment process to closure. Demonstrated ability to establish credibility, collaborate with and influence hiring leaders while building strong relationships with internal stakeholders and candidates. Strong influencing and negotiating skills to present alternative solutions and minimize high-risk situations. Excellent presentation, communication, and interpersonal skills. High sense of urgency with strong orientation towards customer support. Ability to work with tight timelines and meet deadlines. Ability to manage sensitive and confidential information. Understanding the dynamics of a matrix organization. Strong MS Office Skills (Outlook, PowerPoint, Excel, and Word). Bilingual French\u002FEnglish considered an asset. Salary Expectations: The expected salary range for this position is $58,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. The Perks: Group Health and Dental Benefits. RRSP Company Matching Program. Paid vacation, sick and personal days. Employee discounts on personal, home and auto insurance policies. Corporate discounts on gym memberships and other services\u002Fproducts. Company-paid Employee and Family Assistance Program. Health and wellness initiatives. Ongoing recognition programs and opportunities for advancement. Our Commitment: An environment that fosters continuous learning and improvement. A leadership team dedicated to your growth and success. To listen. Our employees have great ideas. We implement them. Appreciation of your efforts. Every day. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. #WeAreHCC www.hubcustomercentral.com www.hubinternational.com What we offer you We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career. Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans Generous paid time off, paid parental leave and a wellbeing program designed to support real work\u002Flife balance A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career Inserted bullet information here The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization. We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.",{"id":86,"slug":87,"title":88,"location":13,"raw_job_location_address_addressLocality":268,"raw_hiringOrganization_logo_url":13,"raw_description":299},"A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. The Role: We are seeking a Team Leader, Nesting to join our Learning & Development team. Location: Windsor, ON - We offer in-office, hybrid, and fully remote work flexibility. Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. Why we are different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB\u002FHCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play. Position Overview: The Team Leader, Nesting is responsible for developing and supporting new Broker Trainees as well as a team of Training Coaches, ensuring that all department goals are met within company standards. The Team Leader will assist in overseeing the multi-faceted operations of the Learning and Development team including training program evaluation and enhancement, ensuring that learning is effectively transferred to on-the-job performance. The Team Leader will also participate in cross divisional process alignment discussions to maximize efficiency while maintaining a positive work environment and an effortless customer experience. Duties and Responsibilities: Assess how effectively training is translated into on-the-job performance through regularly gathering feedback and reviewing training programs and materials. Recommend updates and participate in the development of training content and delivery to ensure that learning solutions are relevant and meet the needs of both the staff and the business. Assess Broker Trainees’ progress throughout their learning journey, identifying and implementing development plans as needed to provide support and stimulate growth. Support new Broker Trainees in their transition to the HCC environment, providing ongoing guidance and support throughout each phase of training. Support Broker Trainees and Training Coaches by identifying developmental needs through active monitoring of work activities and assist employees in reaching their full potential by completing regular performance reviews, coaching sessions, and creating individualized coaching plans when necessary. Recognize and encourage areas of strength and initiate corrective steps to address areas of concern through coaching opportunities and documenting important details. Collaborate with Department Managers and HR on employee performance and behaviour issues including progressive discipline, up to and including terminations. Act as a technical and workflow resource for the team by maintaining a good working knowledge of all applicable data systems, portals, customer relationship management and policy management systems, providing procedural training, guidance, and feedback to the team. Handle and document the outcome of escalations and use the situations as developmental and coaching opportunities to avoid future occurrences. Actively participate in management meetings focused on evaluation of results and planning for anticipated volumes. With management, participate in cross divisional process alignment discussions and effectively communicate required information to staff. Assist with staff schedule coordination and oversee the time management system to ensure contact centre performance expectations are met. Participate in the interview and selection process of potential candidates and communicate results to HR with detailed interview notes and examples. Participate in extracurricular team building activities which may occur outside of office hours. Perform other duties as assigned. Required Skills & Qualifications: Appropriate RIBO license in good standing required. 3+ years experience as a Broker, within a brokerage environment. Contact centre training or facilitation experience is an asset. Training, learning and development experience is an asset. Strong technical & computer skills required. Management experience is an asset. Post-secondary education preferred. Availability to work various shifts and days of the week as required in order to support the staff. Ability to handle fluctuating work volumes in a fast paced, customer focused environment. Ability to work independently and in a team environment. Ability to communicate clearly and concisely. Salary Expectations: The expected salary range for this position is $68,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. The Perks: Group Health and Dental Benefits. RRSP Company Matching Program. Paid vacation, sick and personal days. Employee discounts on personal, home and auto insurance policies. Corporate discounts on gym memberships and other services\u002Fproducts. Company-paid Employee and Family Assistance Program. Health and wellness initiatives. Ongoing recognition programs and opportunities for advancement. Our Commitment: An environment that fosters continuous learning and improvement. A leadership team dedicated to your growth and success. To listen. Our employees have great ideas. We implement them. Appreciation of your efforts. Every day. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth. If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. #WeAreHCC www.hubcustomercentral.com www.hubinternational.com What we offer you We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career. Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans Generous paid time off, paid parental leave and a wellbeing program designed to support real work\u002Flife balance A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career Inserted bullet information here The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization. We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization."]