At Allianz Commercial, we are committed to delivering superior claims experiences to our customers: before, during, and after a loss. We are looking for a new Senior Claims Handler to join our team based in Antwerp.

Reporting to the Head of Claims Belgium & Netherlands, you will play a key role in ensuring effective and efficient claims handling across the lines of business in scope. Your responsibilities will include creating and maintaining strong, professional relationships with brokers, collaborating with other departments to ensure accurate claims administration, and completing general claims administration tasks. You will manage a portfolio of clients and serve as their primary point of contact for all claims-related matters.

To excel in this role, you’ll bring a combination of technical expertise, customer focus, and a collaborative mindset. You’ll be a trusted partner for our clients, brokers, and internal teams, ensuring claims are handled with precision, efficiency, and care.

Some of your specific responsibilities could include:

Handle end-to-end both Belgian and international claims, mostly in Property and Engineering. Your assistance in managing claims in Financial Lines and Liability would also be required.
Input, process, and maintain accurate claims records (e.g., reserves, payments) for designated accounts.
Produce management information reports (e.g., monthly major claims movements).
Prepare referral documentation and materials as needed.
Report loss information internally and externally.
Work with other teams during the claims handling process, such as Risk Consulting, Underwriting, and Operations, as well as with colleagues in our offices abroad.
Participate in IT/digital projects to share your technical insights, e.g., as a Subject Matter Expert.

What You’ll Bring to the Role

Significant experience in handling claims for corporate clients, with a strong focus on Property and Engineering lines.
Solid understanding of coverage principles and claims resolution strategies.
Strong knowledge of relevant legal frameworks, processes, guidelines, and litigation management.
Fluency in Dutch, French, and English as this is a market-facing function in a multi-cultural environment.
Knowledge of reserving principles and practices.
Highly organized, with the ability to prioritize tasks, work autonomously, and meet deadlines.
Strong interpersonal skills, business acumen, and the ability to negotiate effectively.
Positive team spirit, with a proactive attitude and eagerness to learn and grow.
Proficient in Microsoft 365, particularly Excel, with experience using digital claims solutions.
Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.

Senior Claims Handler (m/f/d)

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