[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-igo-operations-manager-mfd-allianz-insurance-de-be":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":89,"processed_longitude":90,"processed_employment_types":91,"processed_working_hours":92,"processed_working_hours_labels":94,"processed_home_office":95,"processed_salary_min":86,"processed_salary_max":87,"processed_salary_currency":83,"processed_salary_source":96,"processed_benefits":97,"processed_benefits_labels":102,"processed_industry":103,"processed_skills":7,"processed_job_location":104,"processed_full_address_gmaps":106,"processed_street_gmaps":108,"processed_city_gmaps":109,"processed_postal_code_gmaps":110,"processed_country_gmaps":111,"processed_country_iso_code_gmaps":113,"full_description":17,"formatted_description":114,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":115,"processed_it_skills_labels":117,"processed_soft_skills":118,"processed_soft_skills_labels":120,"processed_job_expertise_skills":121,"processed_job_expertise_skills_labels":123,"processed_language_requirements":124,"processed_total_experience_years":135,"processed_professional_field":136,"processed_professional_field_labels":139,"processed_leadership_role":13,"processed_date_posted":20,"raw_job_url":140,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":141,"canonical_industry_label":142,"max_cpc":143,"actual_cpc":7},81582,"igo-operations-manager-mfd-allianz-insurance","IGO Operations Manager m\u002Ff\u002Fd",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":81},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp>\u003Cstrong>About Allianz Partners\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>Allianz Partners (AP) is a world leader in B2B2C insurance and assistance, specializing in the areas of international Health & Life, Automotive, Assistance and Travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>About the Role\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>This is a high-impact leadership role at the intersection of operations excellence and strategic client partnership. As Operations Manager, Brussels, you will lead a dedicated operations team serving some of the world's most complex and prestigious clients — International Governmental Organisations (IGOs) — whose multi-country, multi-stakeholder structures demand exceptional service delivery, consultative engagement, and operational agility.\u003C\u002Fp>\u003Cp>You will be the trusted operational face to IGO decision-makers, presenting performance insights, influencing plan design, and navigating the intricacies of serving organisations with global reach and unique governance structures. Internally, you will work across functions — partnering closely with Key Account Management, Health Line of Business teams, and senior leadership — to ensure seamless, high-quality service that strengthens and grows these flagship relationships.\u003C\u002Fp>\u003Cp>Reporting to the Regional Head of Operations, Europe and Americas, you will also hold full responsibility for the Brussels office, including legal, HR, vendor, and facility management.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-size: 10pt;\">\u003Cstrong>Key Responsibilities\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Ch2>\u003Cspan style=\"font-size: 10pt;\">Client Engagement & Stakeholder Management\u003C\u002Fspan>\u003C\u002Fh2>\u003Cul>\u003Cli>Serve as the \u003Cstrong>primary operations contact for IGO clients\u003C\u002Fstrong> — leading contractual reviews, escalation management, and strategic service discussions with client HR teams and governing bodies.\u003C\u002Fli>\u003Cli>Present plan performance, service insights, and improvement recommendations to \u003Cstrong>IGO decision-making bodies\u003C\u002Fstrong>, staff associations, and retiree groups.\u003C\u002Fli>\u003Cli>Consult and influence clients on process optimisation, plan modernisation, and healthcare\u002Finsurance trends — acting as a \u003Cstrong>trusted advisor\u003C\u002Fstrong>, not just a service provider.\u003C\u002Fli>\u003Cli>Deliver compelling town halls and presentations that reinforce confidence and \u003Cstrong>deepen client partnerships\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Own complaints management as the \u003Cstrong>contractually named point of contact\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Produce and deliver insightful, deadline-driven client reporting that drives informed decision-making.\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Ch2>\u003Cspan style=\"font-size: 10pt;\">Operations Leadership\u003C\u002Fspan>\u003C\u002Fh2>\u003Cul>\u003Cli>Lead and develop the Brussels operations team, setting and delivering against quantitative, qualitative, and \u003Cstrong>Voice of Customer targets\u003C\u002Fstrong>.\u003C\u002Fli>\u003Cli>Act as the \u003Cstrong>key escalation and decision-making authority\u003C\u002Fstrong> on complex IGO cases, including refer-before-reject requests.\u003C\u002Fli>\u003Cli>Drive continuous improvement in efficiency, cost-effectiveness, and SLA performance across IGO and Corporate portfolios.\u003C\u002Fli>\u003Cli>Deliver strategic, cross-departmental projects (e.g. client plan modernisation) that enhance the client experience.\u003C\u002Fli>\u003Cli>Compile and communicate internal operations reports for top-tier clients.\u003C\u002Fli>\u003Cli>Act as Operations matrix\u002Fhost manager for all Brussels-based Operations staff.\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Ch2>\u003Cspan style=\"font-size: 10pt;\">People Leadership\u003C\u002Fspan>\u003C\u002Fh2>\u003Cul>\u003Cli>Provide \u003Cstrong>professional and disciplinary leadership\u003C\u002Fstrong> in a matrixed, cross-functional environment.\u003C\u002Fli>\u003Cli>Coach, develop, and motivate team members; build a strong, resilient team culture.\u003C\u002Fli>\u003Cli>Plan and forecast capacity to ensure uninterrupted service delivery at all times.\u003C\u002Fli>\u003Cli>Drive engagement and performance aligned with Allianz Engagement Survey goals.\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-size: 10pt;\">\u003Cstrong>What You Bring\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cstrong>5+ years\u003C\u002Fstrong> in operations leadership, client management, or a similar role — ideally within international health insurance, employee benefits, or complex B2B services.\u003C\u002Fli>\u003Cli>Proven ability to \u003Cstrong>manage and influence senior stakeholders\u003C\u002Fstrong> across multi-country, multi-cultural client organisations.\u003C\u002Fli>\u003Cli>Experience leading \u003Cstrong>matrixed, geographically dispersed teams\u003C\u002Fstrong> with a coaching-first mindset.\u003C\u002Fli>\u003Cli>Excellent \u003Cstrong>communication and presentation skills\u003C\u002Fstrong> — comfortable in the boardroom and on the town hall stage.\u003C\u002Fli>\u003Cli>Strategic thinker who thrives on \u003Cstrong>process improvement, operational efficiency\u003C\u002Fstrong>, and delivering measurable client outcomes.\u003C\u002Fli>\u003Cli>\u003Cstrong>Fluent in English\u003C\u002Fstrong> (written and oral); French is a strong advantage.\u003C\u002Fli>\u003Cli>Autonomous, decisive, and comfortable with ambiguity in a fast-paced, multi-tasking environment.\u003C\u002Fli>\u003Cli>Knowledge of international health insurance or employee benefits is a plus.\u003C\u002Fli>\u003Cli>\u003Cdiv>Adaptability to digital technologies and data-driven ways of working, including exposure to AI, machine learning, data analytics, and cloud-based tools, while adhering to data governance, security, and ethical standards.\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Ful>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-size: 10pt;\">\u003Cstrong>Why This Role Stands Out\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>This isn't a back-office operations role.\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cem>You'll be front and centre with some of the most complex, high-profile international clients in the industry — shaping how they experience our services, influencing their benefit strategies, and ensuring operational excellence at every touchpoint.\u003C\u002Fem>\u003C\u002Fp>\u003Cp>\u003Cstrong>\u003Cem>If you're energised by the challenge of managing intricate stakeholder landscapes and delivering exceptional outcomes for some of the world's most demanding clients, this is the role for you.\u003C\u002Fem>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>How we hire:\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>To Recruitment Agencies\u003C\u002Fp>\u003Cp>Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes\u002FCVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.\u003C\u002Fp>\u003Cp>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>Join us.\u003C\u002Fstrong> Let's care for tomorrow.\u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>106037 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\u003C\u002Fp> \u003Cp>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.  \u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-09-21","2027-09-21",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28,"addressRegion":27},"PostalAddress","Brüssel","BE",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",50.84770289999999,4.357200100000001,"ONSITE",[35],"PERMANENT",[37],"Insurance and Assistance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80],"AI","Machine Learning","Data Analytics","Cloud-based Tools","Communication","Presentation Skills","Stakeholder Management","Leadership","Coaching","Strategic Thinking","Adaptability","Decision Making","Team Development","Client Relationship Management","Influencing","Problem Solving","Autonomy","Operations Leadership","Client Management","International Health Insurance","Employee Benefits","Complex B2B Services","Process Improvement","Operational Efficiency","SLA Performance Management","Contractual Reviews","Escalation Management","Strategic Service Discussions","Client Reporting","Complaints Management","Capacity Planning","Matrix Management","Cross-functional Collaboration","Legal Management","HR Management","Vendor Management","Facility Management","Project Management","Budgeting","Data Governance","Security Compliance","Ethical Standards",{"@type":82,"currency":83,"value":84},"MonetaryAmount","EUR",{"@type":85,"minValue":86,"maxValue":87,"unitText":88},"QuantitativeValue",70000,100000,"YEAR",[31],[32],"permanent",[93],"FULL_TIME",[93],"onsite","estimated",[98,99,100,101],"Inclusive workplace","Equal opportunities","Professional development","Engagement and performance aligned with Allianz Engagement Survey goals",[98,99,100,101],"insurance and assistance",[105],"allianz, bruxelles, belgium",[107],"Brüssel, Belgien",[],[27],[],[112],"Belgien",[28],"**About Allianz Partners**\n\nAllianz Partners (AP) is a world leader in B2B2C insurance and assistance, specializing in the areas of international Health & Life, Automotive, Assistance and Travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.\n\n**About the Role**\n\nThis is a high-impact leadership role at the intersection of operations excellence and strategic client partnership. As Operations Manager, Brussels, you will lead a dedicated operations team serving some of the world's most complex and prestigious clients — International Governmental Organisations (IGOs) — whose multi-country, multi-stakeholder structures demand exceptional service delivery, consultative engagement, and operational agility.\n\nYou will be the trusted operational face to IGO decision-makers, presenting performance insights, influencing plan design, and navigating the intricacies of serving organisations with global reach and unique governance structures. Internally, you will work across functions — partnering closely with Key Account Management, Health Line of Business teams, and senior leadership — to ensure seamless, high-quality service that strengthens and grows these flagship relationships.\n\nReporting to the Regional Head of Operations, Europe and Americas, you will also hold full responsibility for the Brussels office, including legal, HR, vendor, and facility management.\n\n**Key Responsibilities**\n\n## Client Engagement & Stakeholder Management\n\n- Serve as the **primary operations contact for IGO clients** — leading contractual reviews, escalation management, and strategic service discussions with client HR teams and governing bodies.\n- Present plan performance, service insights, and improvement recommendations to **IGO decision-making bodies**, staff associations, and retiree groups.\n- Consult and influence clients on process optimisation, plan modernisation, and healthcare\u002Finsurance trends — acting as a **trusted advisor**, not just a service provider.\n- Deliver compelling town halls and presentations that reinforce confidence and **deepen client partnerships**.\n- Own complaints management as the **contractually named point of contact**.\n- Produce and deliver insightful, deadline-driven client reporting that drives informed decision-making.\n\n## Operations Leadership\n\n- Lead and develop the Brussels operations team, setting and delivering against quantitative, qualitative, and **Voice of Customer targets**.\n- Act as the **key escalation and decision-making authority** on complex IGO cases, including refer-before-reject requests.\n- Drive continuous improvement in efficiency, cost-effectiveness, and SLA performance across IGO and Corporate portfolios.\n- Deliver strategic, cross-departmental projects (e.g. client plan modernisation) that enhance the client experience.\n- Compile and communicate internal operations reports for top-tier clients.\n- Act as Operations matrix\u002Fhost manager for all Brussels-based Operations staff.\n\n## People Leadership\n\n- Provide **professional and disciplinary leadership** in a matrixed, cross-functional environment.\n- Coach, develop, and motivate team members; build a strong, resilient team culture.\n- Plan and forecast capacity to ensure uninterrupted service delivery at all times.\n- Drive engagement and performance aligned with Allianz Engagement Survey goals.\n\n**What You Bring**\n\n- **5+ years** in operations leadership, client management, or a similar role — ideally within international health insurance, employee benefits, or complex B2B services.\n- Proven ability to **manage and influence senior stakeholders** across multi-country, multi-cultural client organisations.\n- Experience leading **matrixed, geographically dispersed teams** with a coaching-first mindset.\n- Excellent **communication and presentation skills** — comfortable in the boardroom and on the town hall stage.\n- Strategic thinker who thrives on **process improvement, operational efficiency**, and delivering measurable client outcomes.\n- **Fluent in English** (written and oral); French is a strong advantage.\n- Autonomous, decisive, and comfortable with ambiguity in a fast-paced, multi-tasking environment.\n- Knowledge of international health insurance or employee benefits is a plus.\n- Adaptability to digital technologies and data-driven ways of working, including exposure to AI, machine learning, data analytics, and cloud-based tools, while adhering to data governance, security, and ethical standards.\n\n**Why This Role Stands Out**\n\n**This isn't a back-office operations role.**\n\n*You'll be front and centre with some of the most complex, high-profile international clients in the industry — shaping how they experience our services, influencing their benefit strategies, and ensuring operational excellence at every touchpoint.*\n\n***If you're energised by the challenge of managing intricate stakeholder landscapes and delivering exceptional outcomes for some of the world's most demanding clients, this is the role for you.***\n\n**How we hire:**\n\nTo Recruitment Agencies\n\nAllianz recruits through dedicated in-house teams and does not accept unsolicited resumes\u002FCVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.\n\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\n\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\n\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\n\n**Join us.** Let's care for tomorrow.\n\n106037 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\n\nAllianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.",{"ai":116,"data analytics":116,"machine learning":116,"cloud-based tools":116},2,[39,40,41,42],{"communication":119,"presentation skills":119,"stakeholder management":119,"leadership":119,"coaching":119,"strategic thinking":119,"adaptability":119,"decision making":119,"team development":119,"client relationship management":119,"influencing":119,"problem solving":119,"autonomy":119},4,[43,44,45,46,47,48,49,50,51,52,53,54,55],{"budgeting":122,"hr management":122,"data governance":116,"client reporting":119,"legal management":122,"capacity planning":119,"client management":119,"employee benefits":122,"ethical standards":116,"matrix management":119,"vendor management":122,"project management":119,"contractual reviews":119,"facility management":122,"process improvement":119,"security compliance":116,"complex b2b services":122,"complaints management":119,"escalation management":119,"operations leadership":119,"operational efficiency":119,"sla performance management":119,"strategic service discussions":119,"cross-functional collaboration":119,"international health insurance":122},3,[56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80],{"detected_language_jobad":125,"required":126},"en",[127,131],[128],{"language":129,"level":130},"ENGLISH","C1",[132],{"language":133,"level":134},"FRENCH","B2",5,[137,138],"Business and Administration","Insurance and Financial Services",[137,138],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F106037\u002Figo-operations-manager-m-f-d","insurance","Insurance",1]