[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-medical-case-manager-allianz-insurance-de-au":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":12,"deactivated_at":13,"is_enriched":14,"processed_job_posting_json":15,"processed_latitude":63,"processed_longitude":64,"processed_employment_types":65,"processed_working_hours":66,"processed_working_hours_labels":68,"processed_home_office":69,"processed_salary_min":60,"processed_salary_max":61,"processed_salary_currency":57,"processed_salary_source":70,"processed_benefits":71,"processed_benefits_labels":74,"processed_industry":75,"processed_skills":7,"processed_job_location":76,"processed_full_address_gmaps":78,"processed_street_gmaps":79,"processed_city_gmaps":80,"processed_postal_code_gmaps":81,"processed_country_gmaps":83,"processed_country_iso_code_gmaps":85,"full_description":18,"formatted_description":86,"processed_employment_types_labels":36,"processed_home_office_labels":34,"processed_industry_labels":38,"processed_it_skills":87,"processed_it_skills_labels":89,"processed_soft_skills":90,"processed_soft_skills_labels":92,"processed_job_expertise_skills":93,"processed_job_expertise_skills_labels":94,"processed_language_requirements":95,"processed_total_experience_years":102,"processed_professional_field":103,"processed_professional_field_labels":104,"processed_leadership_role":12,"processed_date_posted":21,"raw_job_url":105,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":75,"canonical_industry_label":38,"max_cpc":106,"actual_cpc":7},81507,"medical-case-manager-allianz-insurance","Medical Case Manager",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,"2026-11-01",true,{"@context":16,"@type":17,"title":6,"description":18,"hiringOrganization":19,"datePosted":21,"validThrough":22,"jobLocation":23,"jobLocationType":34,"employmentType":35,"industry":37,"skills":39,"baseSalary":55},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Ch1>\u003Cstrong>Case Manager – Medical & Health\u003C\u002Fstrong>\u003C\u002Fh1>\u003Cp>Brisbane | Global Assistance Environment | Rotating Shifts\u003C\u002Fp>\u003Cp>Are you a customer-focused problem solver who thrives in fast-paced environments? Join Allianz Global Assistance as a Case Manager – Medical & Health and play a critical role in delivering real-time support and life-impacting outcomes for customers around the world.\u003C\u002Fp>\u003Cp>This is an opportunity to work at the intersection of customer experience, healthcare coordination, and digital case management, where your ability to make informed decisions and manage complex information will directly impact people in need.\u003C\u002Fp>\u003Chr>\u003Ch2>\u003Cstrong>About the Role\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>As a Case Manager, you will be the first point of contact for customers requiring medical assistance. You will manage inbound and outbound communications, coordinate care solutions, and ensure every case is handled with precision, empathy, and efficiency.\u003C\u002Fp>\u003Cp>Working within a structured yet dynamic environment, you will use integrated systems, real-time data capture, and guided workflows to deliver seamless service aligned with global standards.\u003C\u002Fp>\u003Chr>\u003Ch2>\u003Cstrong>Key Responsibilities\u003C\u002Fstrong>\u003C\u002Fh2>\u003Ch3>\u003Cstrong>Customer Experience & Case Coordination\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Deliver exceptional, empathetic customer support across phone and digital channels\u003C\u002Fli>\u003Cli>Manage cases end-to-end, ensuring timely and high-quality outcomes\u003C\u002Fli>\u003Cli>Provide clear advice aligned with policy frameworks and service protocols\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>\u003Cstrong>Real-Time Case Management\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Capture and update case information accurately within case management systems (MIDAS)\u003C\u002Fli>\u003Cli>Gather critical information efficiently during first contact to support informed decision-making\u003C\u002Fli>\u003Cli>Collaborate with Registered Nurses for medical assessment and escalation pathways\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>\u003Cstrong>Decision Support & Problem Solving\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Apply structured thinking to assess customer needs and determine appropriate actions\u003C\u002Fli>\u003Cli>Escalate complex or high-risk scenarios (e.g. evacuations, VIP cases, clinical concerns)\u003C\u002Fli>\u003Cli>Navigate dynamic situations with sound judgement and adaptability\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>\u003Cstrong>Stakeholder Collaboration\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Coordinate with global networks including medical providers, emergency services, and travel partners\u003C\u002Fli>\u003Cli>Build strong internal relationships across medical, claims, travel, and support teams\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>\u003Cstrong>Continuous Improvement\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Contribute feedback to enhance processes, systems, and customer outcomes\u003C\u002Fli>\u003Cli>Embrace ongoing learning, including evolving tools and digital workflows\u003C\u002Fli>\u003C\u002Ful>\u003Chr>\u003Ch2>\u003Cstrong>What Success Looks Like\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cul style=\"list-style-type: disc;\">\u003Cli>High-quality case handling within agreed service levels (e.g. response times, resolution rates)\u003C\u002Fli>\u003Cli>Accurate, real-time documentation and data integrity\u003C\u002Fli>\u003Cli>Consistent delivery of customer-centric outcomes\u003C\u002Fli>\u003Cli>Strong collaboration and escalation management\u003C\u002Fli>\u003C\u002Ful>\u003Chr>\u003Ch2>\u003Cstrong>About You\u003C\u002Fstrong>\u003C\u002Fh2>\u003Ch3>\u003Cstrong>Skills & Experience\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Background in customer service, contact centre, healthcare, or assistance environments\u003C\u002Fli>\u003Cli>Strong communication skills with the ability to listen, interpret, and respond effectively\u003C\u002Fli>\u003Cli>High attention to detail with confidence navigating multiple systems\u003C\u002Fli>\u003Cli>Ability to multitask and prioritise in a fast-paced, high-volume setting\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>\u003Cstrong>Mindset & Behaviours\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Empathetic, resilient, and calm under pressure\u003C\u002Fli>\u003Cli>A proactive problem-solver with a solutions-focused approach\u003C\u002Fli>\u003Cli>Comfortable working with technology-enabled processes and evolving tools\u003C\u002Fli>\u003Cli>Strong team player who supports colleagues and contributes to a positive work environment\u003C\u002Fli>\u003C\u002Ful>\u003Chr>\u003Ch2>\u003Cstrong>Why Join Us?\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cul style=\"list-style-type: disc;\">\u003Cli>Be part of a globally connected organisation delivering meaningful outcomes\u003C\u002Fli>\u003Cli>Work in an environment that blends people, process, and technology\u003C\u002Fli>\u003Cli>Access to ongoing learning and development opportunities\u003C\u002Fli>\u003Cli>A supportive team culture built on care, collaboration, and professionalism\u003C\u002Fli>\u003C\u002Ful>\u003Chr>\u003Ch2>\u003Cstrong>How to Apply\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>If you are looking for a role where you can combine customer care, critical thinking, and modern case management tools, we encourage you to apply.\u003C\u002Fp>\u003Cp>101338 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\u003C\u002Fp>",{"@type":20,"name":9},"Organization","2026-10-10","2027-10-10",[24],{"@type":25,"address":26,"geo":30},"Place",{"@type":27,"addressLocality":28,"addressCountry":29},"PostalAddress","Brisbane","AU",{"@type":31,"latitude":32,"longitude":33},"GeoCoordinates",-27.46794,153.02809,"ONSITE",[36],"PERMANENT",[38],"Insurance",[40,41,42,43,44,45,46,47,48,49,50,51,52,53,54],"MIDAS","Communication","Empathy","Problem Solving","Attention to Detail","Multitasking","Teamwork","Resilience","Adaptability","Customer Service","Case Management","Healthcare Coordination","Stakeholder Collaboration","Escalation Management","Data Integrity",{"@type":56,"currency":57,"value":58},"MonetaryAmount","AUD",{"@type":59,"minValue":60,"maxValue":61,"unitText":62},"QuantitativeValue",60000,75000,"YEAR",[32],[33],"permanent",[67],"FULL_TIME",[67],"onsite","estimated",[72,73],"Ongoing learning and development opportunities","Supportive team culture built on care, collaboration, and professionalism",[72,73],"insurance",[77],"allianz, 4000, brisbane, australia",[],[],[28],[82],"4000",[84],"Australia",[29],"# **Case Manager – Medical & Health**\n\nBrisbane | Global Assistance Environment | Rotating Shifts\n\nAre you a customer-focused problem solver who thrives in fast-paced environments? Join Allianz Global Assistance as a Case Manager – Medical & Health and play a critical role in delivering real-time support and life-impacting outcomes for customers around the world.\n\nThis is an opportunity to work at the intersection of customer experience, healthcare coordination, and digital case management, where your ability to make informed decisions and manage complex information will directly impact people in need.\n\n---\n\n## **About the Role**\n\nAs a Case Manager, you will be the first point of contact for customers requiring medical assistance. You will manage inbound and outbound communications, coordinate care solutions, and ensure every case is handled with precision, empathy, and efficiency.\n\nWorking within a structured yet dynamic environment, you will use integrated systems, real-time data capture, and guided workflows to deliver seamless service aligned with global standards.\n\n---\n\n## **Key Responsibilities**\n\n### **Customer Experience & Case Coordination**\n\n- Deliver exceptional, empathetic customer support across phone and digital channels\n- Manage cases end-to-end, ensuring timely and high-quality outcomes\n- Provide clear advice aligned with policy frameworks and service protocols\n\n### **Real-Time Case Management**\n\n- Capture and update case information accurately within case management systems (MIDAS)\n- Gather critical information efficiently during first contact to support informed decision-making\n- Collaborate with Registered Nurses for medical assessment and escalation pathways\n\n### **Decision Support & Problem Solving**\n\n- Apply structured thinking to assess customer needs and determine appropriate actions\n- Escalate complex or high-risk scenarios (e.g. evacuations, VIP cases, clinical concerns)\n- Navigate dynamic situations with sound judgement and adaptability\n\n### **Stakeholder Collaboration**\n\n- Coordinate with global networks including medical providers, emergency services, and travel partners\n- Build strong internal relationships across medical, claims, travel, and support teams\n\n### **Continuous Improvement**\n\n- Contribute feedback to enhance processes, systems, and customer outcomes\n- Embrace ongoing learning, including evolving tools and digital workflows\n\n---\n\n## **What Success Looks Like**\n\n- High-quality case handling within agreed service levels (e.g. response times, resolution rates)\n- Accurate, real-time documentation and data integrity\n- Consistent delivery of customer-centric outcomes\n- Strong collaboration and escalation management\n\n---\n\n## **About You**\n\n### **Skills & Experience**\n\n- Background in customer service, contact centre, healthcare, or assistance environments\n- Strong communication skills with the ability to listen, interpret, and respond effectively\n- High attention to detail with confidence navigating multiple systems\n- Ability to multitask and prioritise in a fast-paced, high-volume setting\n\n### **Mindset & Behaviours**\n\n- Empathetic, resilient, and calm under pressure\n- A proactive problem-solver with a solutions-focused approach\n- Comfortable working with technology-enabled processes and evolving tools\n- Strong team player who supports colleagues and contributes to a positive work environment\n\n---\n\n## **Why Join Us?**\n\n- Be part of a globally connected organisation delivering meaningful outcomes\n- Work in an environment that blends people, process, and technology\n- Access to ongoing learning and development opportunities\n- A supportive team culture built on care, collaboration, and professionalism\n\n---\n\n## **How to Apply**\n\nIf you are looking for a role where you can combine customer care, critical thinking, and modern case management tools, we encourage you to apply.\n\n101338 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent",{"midas":88},3,[40],{"communication":91,"empathy":91,"problem solving":91,"attention to detail":91,"multitasking":91,"teamwork":91,"resilience":91,"adaptability":91},4,[41,42,43,44,45,46,47,48],{"data integrity":88,"case management":91,"customer service":91,"escalation management":88,"healthcare coordination":88,"stakeholder collaboration":88},[49,50,51,52,53,54],{"detected_language_jobad":96,"required":97},"en",[98],[99],{"language":100,"level":101},"ENGLISH","C1",2,[49],[49],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F101338\u002Fmedical-case-manager",1]