[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-dispute-resolution-officer-allianz-insurance-de-au":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":74,"processed_longitude":75,"processed_employment_types":76,"processed_working_hours":77,"processed_working_hours_labels":79,"processed_home_office":80,"processed_salary_min":71,"processed_salary_max":72,"processed_salary_currency":68,"processed_salary_source":81,"processed_benefits":82,"processed_benefits_labels":88,"processed_industry":89,"processed_skills":7,"processed_job_location":90,"processed_full_address_gmaps":92,"processed_street_gmaps":93,"processed_city_gmaps":94,"processed_postal_code_gmaps":95,"processed_country_gmaps":97,"processed_country_iso_code_gmaps":99,"full_description":17,"formatted_description":100,"processed_employment_types_labels":35,"processed_home_office_labels":33,"processed_industry_labels":37,"processed_it_skills":101,"processed_it_skills_labels":102,"processed_soft_skills":103,"processed_soft_skills_labels":105,"processed_job_expertise_skills":106,"processed_job_expertise_skills_labels":108,"processed_language_requirements":109,"processed_total_experience_years":107,"processed_professional_field":116,"processed_professional_field_labels":118,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":119,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":89,"canonical_industry_label":37,"max_cpc":120,"actual_cpc":7},82031,"dispute-resolution-officer-allianz-insurance","Dispute Resolution Officer",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":33,"employmentType":34,"industry":36,"skills":38,"baseSalary":66},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cdiv>\u003Ch2>Internal Dispute Resolution Officer (Travel)\u003C\u002Fh2>\u003Cp>\u003Cstrong>Brisbane, QLD | Hybrid Working\u003C\u002Fstrong>\u003C\u002Fp>\u003Ch3>Help Shape Better Customer Outcomes\u003C\u002Fh3>\u003Cp>At Allianz Partners, we're committed to delivering fair, customer-focused outcomes while continuously improving the experience we provide to our customers. We're looking for an experienced \u003Cstrong>Internal Dispute Resolution Officer\u003C\u002Fstrong> to join our Travel Complaints team and play a key role in resolving complex customer complaints, driving insights, and supporting service excellence across Australia and New Zealand.\u003C\u002Fp>\u003Cp>This role is ideal for a highly organised and analytical professional who enjoys problem-solving, investigating complex matters, and influencing positive change through customer feedback and operational insights.\u003C\u002Fp>\u003Ch2>About the Role\u003C\u002Fh2>\u003Cp>Reporting to the Travel Complaints Team Leader, you will be responsible for managing end-to-end customer complaints and disputes, ensuring outcomes align with business, contractual, regulatory and customer expectations.\u003C\u002Fp>\u003Cp>You will:\u003C\u002Fp>\u003Cul>\u003Cli>Investigate and resolve complex customer complaints and disputes.\u003C\u002Fli>\u003Cli>Gather and assess information to determine fair and balanced outcomes.\u003C\u002Fli>\u003Cli>Engage with customers through written and verbal communication with empathy and professionalism.\u003C\u002Fli>\u003Cli>Manage complaint timeframes in line with regulatory obligations.\u003C\u002Fli>\u003Cli>Maintain accurate records, reporting and complaint metrics.\u003C\u002Fli>\u003Cli>Identify trends, root causes and opportunities for service improvement.\u003C\u002Fli>\u003Cli>Partner with stakeholders across operations, claims, customer service, risk and compliance teams.\u003C\u002Fli>\u003Cli>Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness.\u003C\u002Fli>\u003Cli>Share insights and best practices to support complaint avoidance and improved customer outcomes.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>About You\u003C\u002Fh2>\u003Cp>You are naturally curious, solutions-focused and comfortable working with complex information to make balanced decisions.\u003C\u002Fp>\u003Cp>You'll bring:\u003C\u002Fp>\u003Cul>\u003Cli>Experience in complaints management, dispute resolution or customer advocacy within financial services, insurance or a regulated environment.\u003C\u002Fli>\u003Cli>A strong understanding of customer resolution principles and complaint handling frameworks.\u003C\u002Fli>\u003Cli>Experience working with the General Insurance Code of Practice (GICOP) or similar regulatory frameworks.\u003C\u002Fli>\u003Cli>Exceptional written communication and documentation skills.\u003C\u002Fli>\u003Cli>Strong analytical and investigative capability.\u003C\u002Fli>\u003Cli>Ability to build credibility and influence stakeholders across multiple business functions.\u003C\u002Fli>\u003Cli>Advanced customer service skills and experience managing sensitive or escalated customer matters.\u003C\u002Fli>\u003Cli>Excellent organisation, prioritisation and time management skills.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>What Will Make You Successful\u003C\u002Fh2>\u003Cp>We're looking for someone who:\u003C\u002Fp>\u003Cul>\u003Cli>Uses data and customer feedback to identify trends and opportunities for improvement.\u003C\u002Fli>\u003Cli>Embraces new systems, tools and ways of working.\u003C\u002Fli>\u003Cli>Enjoys solving problems and simplifying complex issues.\u003C\u002Fli>\u003Cli>Can balance customer advocacy with risk and compliance requirements.\u003C\u002Fli>\u003Cli>Takes ownership, exercises sound judgement and thrives in a changing environment.\u003C\u002Fli>\u003Cli>Has a continuous improvement mindset and a passion for delivering better customer experiences.\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Why Allianz Partners?\u003C\u002Fh2>\u003Cul>\u003Cli>Hybrid working arrangements.\u003C\u002Fli>\u003Cli>Supportive and collaborative team culture.\u003C\u002Fli>\u003Cli>Opportunities for career growth and development.\u003C\u002Fli>\u003Cli>Meaningful work that directly impacts customer outcomes.\u003C\u002Fli>\u003Cli>Exposure to continuous improvement and customer experience initiatives across Australia and New Zealand.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>If you're passionate about resolving complex issues, improving customer outcomes and contributing to a high-performing team, we'd love to hear from you.\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003Cp>97843 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-10-07","2027-10-07",[23],{"@type":24,"address":25,"geo":29},"Place",{"@type":26,"addressLocality":27,"addressCountry":28},"PostalAddress","Brisbane","AU",{"@type":30,"latitude":31,"longitude":32},"GeoCoordinates",-27.46794,153.02809,"HYBRID",[35],"PERMANENT",[37],"Insurance",[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65],"Written Communication","Verbal Communication","Analytical Thinking","Problem 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Zealand",[83,84,85,86,87],"insurance",[91],"allianz, 4000, brisbane, australia",[],[],[27],[96],"4000",[98],"Australia",[28],"## Internal Dispute Resolution Officer (Travel)\n\n**Brisbane, QLD | Hybrid Working**\n\n### Help Shape Better Customer Outcomes\n\nAt Allianz Partners, we're committed to delivering fair, customer-focused outcomes while continuously improving the experience we provide to our customers. We're looking for an experienced **Internal Dispute Resolution Officer** to join our Travel Complaints team and play a key role in resolving complex customer complaints, driving insights, and supporting service excellence across Australia and New Zealand.\n\nThis role is ideal for a highly organised and analytical professional who enjoys problem-solving, investigating complex matters, and influencing positive change through customer feedback and operational insights.\n\n## About the Role\n\nReporting to the Travel Complaints Team Leader, you will be responsible for managing end-to-end customer complaints and disputes, ensuring outcomes align with business, contractual, regulatory and customer expectations.\n\nYou will:\n\n- Investigate and resolve complex customer complaints and disputes.\n- Gather and assess information to determine fair and balanced outcomes.\n- Engage with customers through written and verbal communication with empathy and professionalism.\n- Manage complaint timeframes in line with regulatory obligations.\n- Maintain accurate records, reporting and complaint metrics.\n- Identify trends, root causes and opportunities for service improvement.\n- Partner with stakeholders across operations, claims, customer service, risk and compliance teams.\n- Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness.\n- Share insights and best practices to support complaint avoidance and improved customer outcomes.\n\n## About You\n\nYou are naturally curious, solutions-focused and comfortable working with complex information to make balanced decisions.\n\nYou'll bring:\n\n- Experience in complaints management, dispute resolution or customer advocacy within financial services, insurance or a regulated environment.\n- A strong understanding of customer resolution principles and complaint handling frameworks.\n- Experience working with the General Insurance Code of Practice (GICOP) or similar regulatory frameworks.\n- Exceptional written communication and documentation skills.\n- Strong analytical and investigative capability.\n- Ability to build credibility and influence stakeholders across multiple business functions.\n- Advanced customer service skills and experience managing sensitive or escalated customer matters.\n- Excellent organisation, prioritisation and time management skills.\n\n## What Will Make You Successful\n\nWe're looking for someone who:\n\n- Uses data and customer feedback to identify trends and opportunities for improvement.\n- Embraces new systems, tools and ways of working.\n- Enjoys solving problems and simplifying complex issues.\n- Can balance customer advocacy with risk and compliance requirements.\n- Takes ownership, exercises sound judgement and thrives in a changing environment.\n- Has a continuous improvement mindset and a passion for delivering better customer experiences.\n\n## Why Allianz Partners?\n\n- Hybrid working arrangements.\n- Supportive and collaborative team culture.\n- Opportunities for career growth and development.\n- Meaningful work that directly impacts customer outcomes.\n- Exposure to continuous improvement and customer experience initiatives across Australia and New Zealand.\n\n**If you're passionate about resolving complex issues, improving customer outcomes and contributing to a high-performing team, we'd love to hear from you.**\n\n97843 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent",{},[],{"written communication":104,"verbal communication":104,"analytical thinking":104,"problem solving":104,"stakeholder influence":104,"customer service":104,"organisation":104,"prioritisation":104,"time management":104,"empathy":104,"professionalism":104,"curiosity":104,"ownership":104,"sound judgement":104,"adaptability":104,"continuous improvement mindset":104},4,[39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54],{"reporting":104,"data analysis":104,"risk management":104,"claims management":107,"customer advocacy":104,"dispute resolution":104,"investigative skills":104,"complaints management":104,"regulatory compliance":104,"customer experience improvement":104,"general insurance code of practice (gicop)":104},3,[55,56,57,58,59,60,61,62,63,64,65],{"detected_language_jobad":110,"required":111},"en",[112],[113],{"language":114,"level":115},"ENGLISH","C2",[44,37,117],"Compliance",[44,37,117],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F97843\u002Fdispute-resolution-officer",1]