Customer Service Assistant (Part-Time | 20 Hours per Week)

📍 Australia (Hybrid – Office & Work from Home)

Looking for a flexible role that fits around your lifestyle? Join Allianz Partners as a Customer Service Assistant and build valuable skills while working consistent weekday morning hours in a supportive, global organisation.

About the Role

As a Customer Service Assistant, you’ll be the first point of contact for our customers, supporting them through a range of enquiries—from everyday questions to more complex situations.

Using your communication skills, problem-solving ability, and digital tools, you’ll help deliver efficient, personalised customer experiences that make a real difference.

What You’ll Be Doing

Manage inbound and outbound customer interactions with professionalism and care
Understand customer needs and deliver accurate, timely resolutions
Record interactions and case details in CRM systems in real time
Manage enquiries end-to-end, ensuring follow-through
Collaborate with internal teams to resolve complex cases
Contribute to a positive, high-performing team environment

What We’re Looking For

Strong communication and interpersonal skills
A customer-first mindset with a solutions-focused approach
Confidence using systems and digital tools
High attention to detail and ability to multitask
Reliable, adaptable, and a strong team player
Year 12 (or equivalent)

Customer service or call centre experience is highly regarded but not essential.

Working Arrangements

Part-Time Hours (20 Hours Per Week)

Monday to Friday only – no weekend work
5 days per week
4-hour rotational shifts between 6:00am – 11:00am
Perfect for early risers or those seeking work-life balance

Training Requirement (Full-Time)

To set you up for success, you must be available for:

3 weeks full-time training (in-office)
Monday to Friday, 8:00am – 4:00pm

After training, you will transition into your part-time roster.

Hybrid Working

Following successful completion of your 6-month probation:

✅ Work from home up to 3 days per week
✅ 2 days in the office

Why Join Allianz Partners?

At Allianz, we’re committed to helping our people thrive. You’ll be part of a global organisation that values flexibility, development, and innovation, supported by modern systems and a strong culture of care.

This role offers the perfect balance of structured part-time hours, career development, and hybrid flexibility.

Customer Service Agent - Part Time Mornings