[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-case-manager-level-1-allianz-insurance-18-de-au":3},{"id":4,"slug":5,"title":6,"description":7,"company":8,"is_featured":12,"featured_until":7,"is_active":13,"deactivated_at":7,"is_enriched":13,"processed_job_posting_json":14,"processed_latitude":69,"processed_longitude":70,"processed_employment_types":71,"processed_working_hours":72,"processed_working_hours_labels":74,"processed_home_office":75,"processed_salary_min":66,"processed_salary_max":67,"processed_salary_currency":63,"processed_salary_source":76,"processed_benefits":77,"processed_benefits_labels":82,"processed_industry":83,"processed_skills":7,"processed_job_location":84,"processed_full_address_gmaps":86,"processed_street_gmaps":88,"processed_city_gmaps":89,"processed_postal_code_gmaps":90,"processed_country_gmaps":92,"processed_country_iso_code_gmaps":94,"full_description":17,"formatted_description":95,"processed_employment_types_labels":36,"processed_home_office_labels":34,"processed_industry_labels":38,"processed_it_skills":96,"processed_it_skills_labels":98,"processed_soft_skills":99,"processed_soft_skills_labels":101,"processed_job_expertise_skills":102,"processed_job_expertise_skills_labels":103,"processed_language_requirements":104,"processed_total_experience_years":111,"processed_professional_field":112,"processed_professional_field_labels":115,"processed_leadership_role":12,"processed_date_posted":20,"raw_job_url":116,"apply_url":7,"raw_hiringOrganization_logo_url":7,"translations":7,"canonical_industry_key":83,"canonical_industry_label":38,"max_cpc":117,"actual_cpc":7},81833,"case-manager-level-1-allianz-insurance-18","Case Manager Level 1",null,{"name":9,"slug":10,"logo_url":11},"Allianz Insurance","allianz-insurance","https:\u002F\u002Fcdn.phenompeople.com\u002FCareerConnectResources\u002FAISAIPGB\u002Fimages\u002FHeader-1706868786965.svg",false,true,{"@context":15,"@type":16,"title":6,"description":17,"hiringOrganization":18,"datePosted":20,"validThrough":21,"jobLocation":22,"jobLocationType":34,"employmentType":35,"industry":37,"skills":39,"baseSalary":61},"https:\u002F\u002Fschema.org\u002F","JobPosting","\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">CASE MANAGER – PERSONAL INJURY CLAIMS – CHARLESTOWN\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\"> \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">Let’s care for tomorrow, so we can create a better future together, for everyone.  \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">Put the customer at the heart of everything you do\u003Cbr>Feel empowered to make a positive impact\u003Cbr>Be trusted to do what's right\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">What if you could play a meaningful role in helping people recover from injury and regain confidence in their future?\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">In this role, you'll support customers who are navigating the impact of a personal injury and guide them through their recovery journey. You'll have the opportunity to build genuine relationships, manage complex and sensitive situations, and make a positive difference in the lives of people when they need support the most.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">Every claim represents a person with a unique story. You'll work closely with customers and key stakeholders to understand their needs, support recovery and rehabilitation outcomes, and help create pathways towards independence and wellbeing.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">As a trusted Case Manager, you'll provide expert guidance, educate customers on the claims process, set clear expectations, and deliver compassionate support every step of the way. Through proactive engagement and strong relationship management, you'll help customers achieve the best possible outcomes while delivering an exceptional customer experience.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">About the role\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"margin-top: 0cm; margin-bottom: 0cm;\" type=\"disc\">\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Manage personal injury claims from initial notification through to resolution, including determining liability and compensation entitlements in line with legislative, regulatory and business requirements.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Assess treatment, rehabilitation and support needs, developing tailored claim strategies focused on recovery, independence and return-to-work outcomes.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Interpret medical, rehabilitation and vocational information to support sound decision-making across complex claims.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Engage with customers, employers, health professionals, legal representatives and other stakeholders, handling sensitive conversations with empathy and professionalism.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Deliver proactive communication and exceptional service while maintaining accurate records and compliance with quality, privacy and regulatory obligations.\u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\"> \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">About you\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"margin-top: 0cm; margin-bottom: 0cm;\" type=\"disc\">\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Experience in case management, personal injury, injury management, rehabilitation, disability support, allied health, social services or a related field is highly desired however not required. \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Previous experience managing personal injury claims is highly regarded however not required.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Confidence communicating with customers over the phone and through written correspondence, with the ability to build rapport, manage sensitive conversations, and provide support during challenging circumstances.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Comfortable navigating multiple computer systems and technologies, with the ability to quickly learn new platforms, maintain accurate records, and manage administrative tasks efficiently.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">A genuine passion for supporting customers through challenging circumstances and helping them achieve positive outcomes.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Strong communication and relationship-building skills with the ability to influence and engage a broad range of stakeholders.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">An empathetic and customer-focused approach that allows you to understand individual needs and build trust.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Strong problem-solving, decision-making and negotiation skills.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Excellent organisation and time management skills, with the ability to manage competing priorities.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">High attention to detail and a commitment to delivering quality outcomes.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Year 12 Certificate or equivalent.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0cm 0cm 0cm 18pt; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">Benefits and perks\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul style=\"margin-top: 0cm; margin-bottom: 0cm;\" type=\"disc\">\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.\u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! \u003C\u002Fspan>\u003C\u002Fli>\u003Cli style=\"color: black; margin-bottom: 0cm; line-height: normal; margin-top: 0cm; margin-right: 0cm; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\">For more details about our benefits, visit the \u003C\u002Fspan>\u003Cspan style=\"color: windowtext;\">\u003Ca href=\"https:\u002F\u002Fcareers.allianz.com\u002FAUS\u002Fcontent\u002FEmployee-Benefits-AUS\u002F?locale=en_GB\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">Allianz Careers\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif;\"> site. \u003C\u002Fspan>\u003C\u002Fli>\u003C\u002Ful>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\"> \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">About Allianz Group\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\"> \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">Adjustments and support \u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"font-size: 10.0pt; line-height: 115%; font-family: 'Allianz Neo', sans-serif; color: black;\">If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to \u003C\u002Fspan>\u003Cspan style=\"font-size: 11.0pt; line-height: 115%; font-family: Arial, sans-serif;\">\u003Ca href=\"mailto:careers@allianz.com.au\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-size: 10.0pt; line-height: 115%; font-family: 'Allianz Neo', sans-serif; color: black;\">careers@allianz.com.au\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fspan>\u003Cspan style=\"font-size: 10.0pt; line-height: 115%; font-family: 'Allianz Neo', sans-serif; color: black;\"> for a confidential conversation. \u003C\u002Fspan>\u003C\u002Fp> \u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">Join us. Let’s care for tomorrow. \u003C\u002Fspan>\u003Ca href=\"http:\u002F\u002Fwww.allianz.com.au\u002Fcareers\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\">www.allianz.com.au\u002Fcareers\u003C\u002Fspan>\u003C\u002Fa>\u003Cu>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\"> \u003C\u002Fspan>\u003C\u002Fu>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black;\"> \u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cstrong>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black; background-color: yellow;\">Important Notice:\u003C\u002Fspan>\u003C\u002Fstrong>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: black; background-color: yellow;\">Allianz \u003C\u002Fspan>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; background-color: yellow;\">will never contact you from an email address that does not end with \u003Cstrong>‘@allianz.com.au’\u003C\u002Fstrong> or another official Allianz domain. If you receive an email from an address like ’\u003C\u002Fspan>\u003Ca href=\"mailto:allianz.customerservice@gmail.com\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: windowtext; background-color: yellow;\">allianz.customerservice@gmail.com\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; background-color: yellow;\">’” or ’\u003C\u002Fspan>\u003Ca href=\"mailto:allianz-support@yahoo.com\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: windowtext; background-color: yellow;\">allianz-support@yahoo.com\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; background-color: yellow;\">’, it is \u003Cstrong>\u003Cu>not\u003C\u002Fu>\u003C\u002Fstrong> from Allianz and may likely be a scam.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; background-color: yellow;\">Examples of official Allianz email addresses à\u003Cstrong> \u003C\u002Fstrong>\u003C\u002Fspan>\u003Ca href=\"mailto:john.smith@allianz.com.au\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: windowtext; background-color: yellow;\">john.smith@allianz.com.au\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; background-color: yellow;\"> | \u003C\u002Fspan>\u003Ca href=\"mailto:support@allianz.co.uk\" target=\"_blank\" rel=\"noopener\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: windowtext; background-color: yellow;\">support@allianz.co.uk\u003C\u002Fspan>\u003C\u002Fa>\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; background-color: yellow;\"> | \u003C\u002Fspan>\u003Ca href=\"mailto:jane.smith@allianz.com\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; color: windowtext; background-color: yellow;\">jane.smith@allianz.com\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\"> \u003C\u002Fp>\u003Cp style=\"margin: 0cm; line-height: normal; font-size: 11pt; font-family: Arial, sans-serif;\">\u003Cspan style=\"font-size: 10.0pt; font-family: 'Allianz Neo', sans-serif; background-color: yellow;\">If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.\u003C\u002Fspan>\u003C\u002Fp>",{"@type":19,"name":9},"Organization","2026-10-08","2027-10-08",[23],{"@type":24,"address":25,"geo":30},"Place",{"@type":26,"addressLocality":27,"addressCountry":28,"addressRegion":29},"PostalAddress","Charlestown","AU","New South Wales",{"@type":31,"latitude":32,"longitude":33},"GeoCoordinates",-32.967883,151.6945872,"HYBRID",[36],"PERMANENT",[38],"Insurance",[40,41,42,43,44,45,46,19,47,48,49,50,51,52,53,54,55,56,57,58,59,60],"Computer Systems","Technology Platforms","Communication","Empathy","Problem-solving","Decision-making","Negotiation","Time Management","Attention to Detail","Relationship-building","Influencing","Case Management","Personal Injury Claims Management","Injury Management","Rehabilitation","Disability Support","Allied Health","Social Services","Claims Processing","Stakeholder Engagement","Compliance",{"@type":62,"currency":63,"value":64},"MonetaryAmount","AUD",{"@type":65,"minValue":66,"maxValue":67,"unitText":68},"QuantitativeValue",70000,90000,"YEAR",[32],[33],"permanent",[73],"FULL_TIME",[73],"hybrid","estimated",[78,79,80,81],"Inclusive Culture","Work-life balance","Career Development","Financial and Well-being Perks",[78,79,80,81],"insurance",[85],"allianz, charlestown, australia",[87],"Charlestown NSW 2290, Australien",[],[27],[91],"2290",[93],"Australien",[28],"**CASE MANAGER – PERSONAL INJURY CLAIMS – CHARLESTOWN**\n\nAt Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.\n\nWe offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.\n\nLet’s care for tomorrow, so we can create a better future together, for everyone.  \n\nPut the customer at the heart of everything you do  \nFeel empowered to make a positive impact  \nBe trusted to do what's right\n\nWhat if you could play a meaningful role in helping people recover from injury and regain confidence in their future?\n\nIn this role, you'll support customers who are navigating the impact of a personal injury and guide them through their recovery journey. You'll have the opportunity to build genuine relationships, manage complex and sensitive situations, and make a positive difference in the lives of people when they need support the most.\n\nEvery claim represents a person with a unique story. You'll work closely with customers and key stakeholders to understand their needs, support recovery and rehabilitation outcomes, and help create pathways towards independence and wellbeing.\n\nAs a trusted Case Manager, you'll provide expert guidance, educate customers on the claims process, set clear expectations, and deliver compassionate support every step of the way. Through proactive engagement and strong relationship management, you'll help customers achieve the best possible outcomes while delivering an exceptional customer experience.\n\n**About the role**\n\n- Manage personal injury claims from initial notification through to resolution, including determining liability and compensation entitlements in line with legislative, regulatory and business requirements.\n- Assess treatment, rehabilitation and support needs, developing tailored claim strategies focused on recovery, independence and return-to-work outcomes.\n- Interpret medical, rehabilitation and vocational information to support sound decision-making across complex claims.\n- Engage with customers, employers, health professionals, legal representatives and other stakeholders, handling sensitive conversations with empathy and professionalism.\n- Deliver proactive communication and exceptional service while maintaining accurate records and compliance with quality, privacy and regulatory obligations.\n\n**About you**\n\n- Experience in case management, personal injury, injury management, rehabilitation, disability support, allied health, social services or a related field is highly desired however not required. \n- Previous experience managing personal injury claims is highly regarded however not required.\n- Confidence communicating with customers over the phone and through written correspondence, with the ability to build rapport, manage sensitive conversations, and provide support during challenging circumstances.\n- Comfortable navigating multiple computer systems and technologies, with the ability to quickly learn new platforms, maintain accurate records, and manage administrative tasks efficiently.\n- A genuine passion for supporting customers through challenging circumstances and helping them achieve positive outcomes.\n- Strong communication and relationship-building skills with the ability to influence and engage a broad range of stakeholders.\n- An empathetic and customer-focused approach that allows you to understand individual needs and build trust.\n- Strong problem-solving, decision-making and negotiation skills.\n- Excellent organisation and time management skills, with the ability to manage competing priorities.\n- High attention to detail and a commitment to delivering quality outcomes.\n- Year 12 Certificate or equivalent.\n- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  \n\n**Benefits and perks**\n\n- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  \n- Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.\n- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. \n- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! \n- For more details about our benefits, visit the Allianz Careers site. \n\n**About Allianz Group**\n\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  \n\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust. \n\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. \n\n**Adjustments and support** \n\nIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. \n\nJoin us. Let’s care for tomorrow. www.allianz.com.au\u002Fcareers  \n\n**Important Notice:**\n\nAllianz will never contact you from an email address that does not end with **‘@allianz.com.au’** or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is **not** from Allianz and may likely be a scam.\n\nExamples of official Allianz email addresses à ** **john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com\n\nIf you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.",{"computer systems":97,"technology platforms":97},3,[40,41],{"communication":100,"empathy":100,"problem-solving":100,"decision-making":100,"negotiation":100,"organization":100,"time management":100,"attention to detail":100,"relationship-building":100,"influencing":100},4,[42,43,44,45,46,19,47,48,49,50],{"compliance":97,"allied health":97,"rehabilitation":97,"case management":97,"social services":97,"claims processing":97,"injury management":97,"disability support":97,"stakeholder engagement":97,"personal injury claims management":97},[51,52,53,54,55,56,57,58,59,60],{"detected_language_jobad":105,"required":106},"en",[107],[108],{"language":109,"level":110},"ENGLISH","C2",2,[113,114],"Social and Religious Professionals","Business and Administration Professionals",[113,114],"https:\u002F\u002Fcareers.allianz.com\u002Fglobal\u002Fen\u002Fjob\u002F107210\u002Fcase-manager-level-1",1]