What you do

The Ecommerce Platform Manager oversees the performance, evolution, and optimization of our B2C ecommerce websites across the APAC region. Acting as the champion for the digital website experience, this role delivers on the product vision to create a best-in-class web journey that exceeds customer expectations and drives business growth

Reporting to the Head of Ecommerce Management, the Ecommerce Platform Manager plays a pivotal role in supporting the growth of the regional B2C business. This includes day-to-day ownership of website performance, execution of strategic improvements, and oversight of A/B multivariate testing as well as user research to continually enhance the customer experience.

This role manages the end-to-end digital product lifecycle, from ideation and discovery through development, deployment, and measurement. The Ecommerce Platform Manager translates business goals and customer insights into actionable product roadmaps, detailed requirements, and prioritized backlogs. Collaboration is key: the role partners closely with customer experience, data analytics, marketing, and IT teams to ensure cohesive, data-driven, and customer-centric solutions.

Under the direction of the Head of Ecommerce Management, this position also contributes to defining the long-term digital strategy, identifying growth opportunities, incorporating stakeholder feedback, and maintaining alignment across business lines to deliver measurable impact and continuous improvement in the regional ecommerce experience

Key Responsabilities

Adapt the global website strategy into local and regional requirements and execute to optimize the customer experience and achieve overall revenue goals
Manage the development of the digital product roadmap, with a primary focus on creating solutions that are innovative, simple and intuitive to the customer
Lead the cross-functional platform team utilizing Agile methodologies, communicating the product backlog priorities and ensuring that solutions are delivered according to plan
Prioritize and maintain the product backlog; provide inputs for release planning (including writing user stories), define acceptance criteria and conditions of satisfaction for sprints
Lead product discovery and ideation to prioritize opportunities and identify solutions
Utilize A/B/n testing to drive improvements in customer experience and web performance over time
Utilize web analytics and other monitoring tools to understand the how different customer segments use the web site and identify opportunities to improve the user experience (e.g. process simplification, personalization)
Be the key point person for any site issues or obstacles in development progress; work to resolution and break down barriers, when needed, to remove roadblocks
Acquire and grow a deep knowledge of the customer - serving as the ultimate voice of the customer for the web properties. When appropriate, conduct customer research to obtain actionable insights, defining customer personas and use cases
Maintain and grow a deep knowledge of the travel insurance industry, specifically from the point of view of how technology is being applied to power the customer experience
Monitor competitor websites and stay abreast of industry trends, incorporating best practices as applicable
Provide regular updates to key stakeholders, including presentations to senior management.

What you bring

BA/BS degree required. Master’s degree a plus
Three to five years of experience working in an ecommerce digital product management role; working with cross-functional teams, including IT, UX, design and QA
Strong technical knowledge of solutions used an ecommerce environment and experience working with web design, UX and content development
Technical background a plus (i.e. software development)
Experience working in an Agile environment
Strong analytical and problem-solving skills
Exceptional organizational and project management skills
Strong communication skills, both verbal and written
An entrepreneurial spirit and interest in continuous learning, as well as a passion for coming up with creative solutions
Passionate about leveraging technology to power the customer experience
Enjoys working with cross-functional teams and is open and accepting of others’ ideas
Regular, predictable, reliable attendance is an essential function of this position.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

1 Job in Adelaide

eCommerce Platform Manager