Senior Payroll Officer – People & Culture

Location: Brisbane, Australia

Who we are

At Allianz, we are the home for those who dare—where innovation meets care. We empower our people to collaborate, think differently, and continuously evolve how we work. Supporting over 83 million customers globally, our teams leverage data, technology, and human insight to deliver smarter, more seamless experiences.

Allianz Partners, a global leader in assistance, insurance, and B2B2C solutions, brings together expertise across travel, health, automotive, and life. With a presence in 45 countries and a diverse workforce of 25,000+, we are united by a shared ambition: to shape the future of customer experience through intelligent, agile, and people-centric solutions.

The Opportunity

Reporting to the Payroll Manager, the Senior Payroll Officer plays a pivotal role in delivering accurate, compliant, and insight-driven payroll services across Australia and New Zealand.

This role goes beyond traditional processing—combining operational excellence with continuous improvement, systems optimisation, and data-informed decision-making to enhance payroll performance and employee experience.

Key Responsibilities

Payroll Delivery & Compliance

Manage end-to-end fortnightly payroll with a focus on accuracy, compliance, and timeliness
Maintain high-quality employee data, ensuring integrity across all payroll inputs
Interpret and apply Australian enterprise agreements, modern awards, and legislation, ensuring compliant and equitable pay outcomes
Analyse and resolve complex payroll queries related to enterprise agreements, including pay conditions, allowances, penalties, and entitlements
Process and reconcile PAYG, superannuation, and payroll tax obligations
Manage STP reporting and year-end processes with precision
Ensure adherence to governance, audit, and internal control frameworks

Systems & Process Optimisation

Act as SME for payroll systems (iChris) and Employee Self-Service platforms
Drive system enhancements and automation opportunities to improve efficiency and user experience
Conduct data audits and implement controls to support data accuracy and reliability
Develop and refine SOPs, embedding best practice and scalable processes
Support system upgrades, testing cycles, and digital optimisation initiatives

Reporting & Insights

Deliver regular and ad hoc payroll reporting using data to generate actionable insights
Support financial reporting cycles including month-end and year-end
Analyse payroll data to identify trends, risks, and improvement opportunities
Contribute to reporting requirements for Finance and Head Office

Advisory & Stakeholder Engagement

Provide clear, practical payroll advice to employees and managers, including guidance on enterprise agreements and pay conditions
Partner with HR to ensure seamless alignment across the employee lifecycle
Support initiatives that enhance self-service capability and reduce manual dependency
Build trusted relationships through responsive, solutions-focused communication

Governance & Risk

Strengthen payroll controls and ensure consistent application
Support audit processes through accurate documentation and insights
Monitor compliance with evolving Australian employment legislation
Identify risks proactively and implement corrective actions

About You

Proven experience in a senior payroll role with end-to-end responsibility
Strong expertise in iChris, with the ability to optimise systems and workflows
Demonstrated experience interpreting and applying Australian enterprise agreements and awards, and resolving related payroll queries
Advanced numerical and analytical capability, with a data-driven mindset
Experience improving processes, leveraging automation, and enhancing efficiency
High level of professionalism, resilience, and attention to detail
Strong communication and stakeholder engagement skills
Ability to work autonomously while contributing to a collaborative team environment
Adaptable and solutions-focused, with a continuous improvement mindset

Why Allianz?

We invest in our people’s growth—professionally and personally. You’ll be part of a global organisation that values innovation, wellbeing, and flexibility, with access to development programs and opportunities to work in an increasingly digital, future-focused environment.

Join us

If you're ready to bring your expertise in payroll, systems, and enterprise agreements into a role where you can truly make an impact—apply now and help shape how we work, today and tomorrow.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

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