Team Leader – Complex Home Repairs (GI Property Claims)

📍 Brisbane | Leadership Role

Lead complex claims. Influence outcomes. Shape smarter ways of working.

At Allianz Partners, we are building the future of insurance operations—combining human expertise with smarter, data-led decision making to deliver better outcomes for customers when they need us most.

We’re looking for an experienced GI Property Claims leader to step into a critical role overseeing complex and large-loss home insurance claims, while driving performance across a high-performing team and dispute resolution function.

About the Role

Reporting to the Platform Manager – Home Operations, you will lead a specialist team managing high-severity, high-value property claims and internal disputes.

This is a role for someone who thrives in complexity—balancing technical claims expertise, customer outcomes, risk management, and commercial performance, while leveraging insights and continuous improvement approaches to optimise results.

👉 This role requires deep, hands-on experience in General Insurance (GI) Property Claims—this is essential.

What You’ll Be Responsible For

🔹 Leading Complex Claims & Technical Excellence

Oversee end-to-end management of large-loss and complex property claims
Ensure accurate policy interpretation, scope validation, and cost assessment
Guide teams through technically challenging claims involving structural damage and high-value exposure
Partner with loss adjusters, builders, and technical experts to drive best outcomes

🔹 Driving Smarter, Data-Informed Decisions

Use performance data and insights to improve cost, quality, and turnaround times
Identify trends, risks, and opportunities across claims portfolios
Apply a continuous improvement mindset to enhance processes and outcomes

🔹 Dispute & Escalation Management

Lead resolution of internal disputes (IDR) and complex escalations
Navigate sensitive situations with customers and stakeholders
Apply a risk-based, structured approach to decision-making

🔹 Team Leadership & Capability Building

Lead, coach, and develop a high-performing team
Foster a culture of accountability, collaboration, and growth
Build capability in handling complex claims and disputes
Act as a role model in delivering customer-centric outcomes

🔹 Commercial & Financial Performance

Drive cost control and identify opportunities for savings
Monitor builder and supplier performance using KPI frameworks
Ensure financial accuracy and minimise leakage

🔹 Customer & Stakeholder Experience

Deliver exceptional service across all touchpoints
Manage vulnerable customers with empathy and professionalism
Influence and engage a broad stakeholder group, including senior leaders

What You Bring

✅ Essential: GI Property Claims Expertise

Minimum 5+ years in General Insurance Property Claims
Strong experience in:
- Complex and large-loss claims
- Dispute and escalation management
- Builder and repair network engagement

✅ Technical Capability

Deep understanding of:
- Building and construction practices
- Policy coverage and interpretation
- Scope validation and cost control

✅ Leadership & Commercial Acumen

Proven experience leading teams in high-pressure environments
Strong financial mindset with cost containment experience
Ability to make sound decisions on high-value claims

✅ Future-Focused Mindset

Comfortable working in data-led, insight-driven environments
Curious, adaptable, and open to new tools, systems, and smarter ways of working
Passion for continuous improvement and operational excellence

Why Allianz Partners?

At Allianz, we empower our people to challenge the status quo, think differently, and lead change.

We combine:

Global scale and expertise
A collaborative, people-first culture
Increasingly intelligent, insight-driven operations

…so you can build a career that’s both impactful and future-ready.

Ready to Apply?

If you're a GI Property Claims expert ready to step into a leadership role where you can influence outcomes, lead people, and drive smarter claims management—we’d love to hear from you.

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