[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"all-featured-jobs-au":3,"job-search-\u002Fde-au\u002Fcompany\u002Fbwa-group-services-pty-ltd":6,"company-bwa-group-services-pty-ltd-de-au":44,"company-filters-\u002Fde-au\u002Fcompany\u002Fbwa-group-services-pty-ltd":55},{"total":4,"jobs":5},0,[],{"total":7,"jobs":8},1,[9],{"id":10,"slug":11,"title":12,"raw_title":13,"is_featured":14,"company":15,"raw_hiringOrganization_logo_url":13,"processed_city_gmaps":18,"processed_country_iso_code_gmaps":20,"processed_home_office":22,"processed_salary_min":23,"processed_salary_max":24,"processed_salary_currency":25,"processed_salary_source":26,"processed_working_hours":27,"processed_employment_types":29,"processed_it_skills":30,"processed_it_skills_labels":33,"processed_job_expertise_skills":38,"processed_job_expertise_skills_labels":39,"max_cpc":7,"actual_cpc":7},71528,"customer-service-representative-bwa-group-services-pty-ltd","Customer Service Representative",null,false,{"name":16,"slug":17,"logo_url":13},"BWA Group Services Pty Ltd","bwa-group-services-pty-ltd",[19],"Perth",[21],"AU","hybrid",50000,60000,"AUD","estimated",[28],"FULL_TIME","permanent",{"computer skills":31,"mobile banking apps":32,"online chat systems":31,"online banking platforms":32},3,2,[34,35,36,37],"Online Chat Systems","Mobile Banking Apps","Online Banking Platforms","Computer Skills",{"regulatory compliance":32,"banking products knowledge":32,"operational risk management":32,"occupational health and safety":32},[40,41,42,43],"Banking Products Knowledge","Regulatory Compliance","Occupational Health and Safety","Operational Risk Management",{"name":16,"slug":17,"logo_url":13,"id":45,"jobs":46,"description_de":13,"description_en":13,"industry":13,"headquarters_city":13,"headquarters_country_iso":13,"latitude":13,"longitude":13,"website_url":13,"raw_street":13,"raw_city":13,"raw_zip_code":13,"raw_country":13,"raw_legal_form":13,"raw_bafin_id":13,"raw_trade_names":13,"raw_permissions":13,"translations":13},4099,[47,50],{"id":10,"slug":11,"title":12,"location":13,"raw_job_location_address_addressLocality":48,"raw_hiringOrganization_logo_url":13,"raw_description":49},"Perth, WA - 300 Murray Street - Bankwest Place","We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide chat & phone based support to our customers during our 24 hour, 7 days per week service. Start Date: Monday 16 November 2026 These roles are full-time and operate on a rotating roster across 7 days a week, 24 hours a day. This includes working early, evening, weekend and public holiday shifts. Rosters will vary and change based on business needs. See yourself in the team: On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment; we are always there for our customers when they need us the most. Your responsibilities: Offer helpful and timely assistance to customers using our online chat service. Support customers with new ways of banking through our app and online banking Be the warm and engaging voice of the business that our customers connect with. Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction Receive inbound calls from customers, offering resolution of the query at first point Provide customers with information relating to their products, services and transactional information Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business Hours and Training: Training is a compulsory component and you will need to attend all training dates to be successful for the position. Training will begin on your start date in and run for 3 weeks full time at our Perth office, 300 Murray Street, between 9:00am - 5:00pm AWST. Post training, you will begin your 24\u002F7 rotational shifts. We will confirm your roster at least 4 weeks in advance We offer 3 weeks of training (during main business hours) Are you big on work\u002Flife balance? We are too, we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin. We're interested in hearing from people who have: The ability to work 24\u002F7 rotational rosters Customer service skills Strong computer skills and ability to multitask Ability to work in a high paced environment and revels in change and feedback to improve performance Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks Live within reasonable travel distance to our Perth office Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next superstar, apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 24\u002F09\u002F2026 At Bankwest, we're on a mission to become Australia's favourite digital bank. We believe that banking should be smarter, simpler and designed around our customers. And it’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change. In turn, our colleagues' ambition is matched with life balance, benefits and unique career momentum opportunities. We say our culture is “made by us”. And we’re really proud of that.",{"id":51,"slug":52,"title":53,"location":13,"raw_job_location_address_addressLocality":48,"raw_hiringOrganization_logo_url":13,"raw_description":54},55014,"principal-software-engineer-full-stack-net-bwa-group-services-pty-ltd","Principal Software Engineer – Full Stack .NET","We're building AI support that matters for Bankwest customers. You have principal .NET depth and cloud-native design skills. Together we reinvent banking support with agentic AI. Do work that matters: Bankwest has a rich heritage. We’re proud to be part of the fabric of Western Australia with a strong culture built on local support. With the support of a strong partner in CBA, we share a belief in the value of our brand, our potential for growth and a big aspirational Vision. Step into a Principal Software Engineer role within the Bankwest Customer Support Experience Crew, leading the end-to-end build of next generation, AI powered customer platforms. This is a hands-on role grounded in modern .NET, system design, and cloud native engineering, where you’ll architect and deliver resilient, scalable solutions across AWS and Azure. You’ll drive the shift from traditional NLU chatbots to agentic AI systems, designing generative AI chat experiences that can reason, act, and resolve customer needs in real time. While Dynamics 365, Omnichannel, and Copilot Studio are part of the ecosystem, your focus is full cycle engineering—building robust services, APIs, and integrations that power always on, personalised support at scale. Working across a multi crew model, you’ll act as a technical authority for AI driven engagement platforms, shaping architecture, standards, and delivery across the organisation. You’ll combine deep expertise in .NET, distributed systems, and cloud with emerging AI, embedding generative capabilities into critical journeys. Collaborating with cross functional teams, you’ll deliver secure, high performing systems while mentoring engineers and setting a high bar for quality. It’s a role that blends strategic thinking with hands on execution, giving you the platform to redefine customer support through cutting edge technology and make a lasting impact at principal level. See yourself in our team: The Bankwest Customer Support Experience Crew sits at the intersection of modern software engineering, AI, and customer-centric design redefining how customers interact with the bank when it matters most. Their mission is to deliver fast, accurate, and seamless support through intelligent digital experiences, especially in urgent or high-stress moments where trust is critical. Built on a modern .NET ecosystem and deeply integrated with Microsoft platforms like Dynamics 365, Omnichannel, and Copilot Studio, the crew engineers scalable, resilient solutions across a multi-cloud environment spanning Azure and AWS. This enables tightly orchestrated customer journeys that are both efficient for the bank and intuitive for customers. Today’s capability is anchored in Natural Language Understanding (NLU) -driven chatbot services that interpret intent and automate support, but the crew is actively evolving toward an agentic Large Language Model (LLM) based architecture. This shift moves from reactive conversations to proactive, context-aware AI agents capable of reasoning, orchestrating workflows, and dynamically resolving customer needs. It’s where software engineering meets AI-native system design, requiring strength in distributed systems, cloud engineering, and emerging disciplines like agent design and LLM governance. The result is a strategic, forward-looking capability that is not just improving support, but fundamentally reshaping how the bank delivers intelligent, scalable customer experiences. We’re interested in hearing from people who: Bring Principal Software Engineer depth in .NET \u002F .NET Core, with strong system design and software architecture experience across complex, distributed, enterprise-scale platforms Have a proven track record of full-cycle engineering, designing, building, shipping, operating and continuously improving production systems with a true “you build it, you own it” mindset Are deeply hands-on in code, able to lead from the front on REST API design, backend services, integration patterns and modern full-stack engineering practices Can architect and scale secure, resilient and observable solutions across AWS, applying strong DevSecOps, quality engineering, monitoring, telemetry and operational excellence standards Have experience leading the evolution of modern customer support or digital service platforms, ideally across Microsoft Copilot Studio, Power Platform, Dynamics 365 Omnichannel and .NET-based services Provide both strategic leadership and technical leadership, setting engineering direction, defining scalable patterns and governance, and mentoring teams to deliver high-quality outcomes across multiple crews. Understand how to apply AI, LLMs and agentic capabilities to real-world products, such as complex chatbot or chat pod systems, with AI seen as a strong advantage, while deep .NET engineering, architecture and full-cycle delivery remain essential Tech skills: We don't expect you to know everything, but experience in several of the following will set you up for success: Back End: .NET, .NET Core, ASP.NET Core, C#, backend services Front End: React, Next.js API: REST, OAuth, webhooks Architecture: Event-Driven Architecture, Microservices Architecture, Domain-Driven Design Cloud: AWS, Azure Infrastructure as Code: CloudFormation, CDK Containers: Docker, Kubernetes DevOps: CI\u002FCD, GitHub Actions, Observability and Monitoring: Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Datadog Testing: API Testing, Test-Driven Development (TDD), Unit Testing, Integration Testing Quality Tools: Blazemeter, JMeter, Selenium, Postman Nice to have: Agentic Frameworks: LangChain, LangGraph, LlamaIndex, AutoGen, Semantic Kernel, MCP, Strands AI Architecture: RAG, vector databases (Pinecone, Weaviate), AI evaluation, monitoring, governance, Responsible AI Microsoft Stack: Copilot Studio, Power Apps, Power Automate, Dataverse, Dynamics 365, M365 If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 14\u002F09\u002F2026 At Bankwest, we're on a mission to become Australia's favourite digital bank. We believe that banking should be smarter, simpler and designed around our customers. And it’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change. In turn, our colleagues' ambition is matched with life balance, benefits and unique career momentum opportunities. We say our culture is “made by us”. And we’re really proud of that.",{"industry":56,"employment_type":60,"expertise_skills":63,"it_skills":73,"salary_currency":82,"processed_working_hours":84},[57],{"key":58,"label":59,"count":7},"banking","Banking",[61],{"key":29,"label":62,"count":7},"PERMANENT",[64,66,68,71],{"key":65,"label":40,"slug":65,"count":7},"banking-products-knowledge",{"key":67,"label":43,"slug":67,"count":7},"operational-risk-management",{"key":69,"label":70,"slug":69,"count":7},"occupational-health-and-safety","Occupational Health And Safety",{"key":72,"label":41,"slug":72,"count":7},"regulatory-compliance",[74,76,78,80],{"key":75,"label":37,"slug":75,"count":7},"computer-skills",{"key":77,"label":35,"slug":77,"count":7},"mobile-banking-apps",{"key":79,"label":36,"slug":79,"count":7},"online-banking-platforms",{"key":81,"label":34,"slug":81,"count":7},"online-chat-systems",[83],{"key":25,"label":25,"count":7},[85],{"key":28,"label":28,"count":7}]