Workload and Capacity Management Officer

Operations

Purpose of the Role

As a Workload and Capacity Management Officer, you will be responsible for overseeing and optimizing the distribution of work and resources across various teams and projects. Your role involves analyzing current workloads, forecasting future capacity needs, and implementing strategies to improve efficiency and productivity.

Responsibilities of the Role

Capacity Planning and Forecasting

Conduct regular assessments of current resource capacity (e.g., staffing levels, resources).
Forecast (predict) future demand based on business strategy, marketing plans, and historical usage trends.
Develop detailed Capacity Plans outlining necessary upgrades or scale-downs to align with anticipated demand.

Workload Analysis and Allocation

Monitor and analyze the actual workload across teams and systems to identify bottlenecks or idle resources.
Recommend adjustments to resource allocation and task prioritization to maximize efficiency and prevent employee burnout.
Ensure critical workloads are sufficiently provisioned to meet defined Service Level Agreements (SLAs).

Performance Monitoring and Reporting

Set up and maintain tools for performance and capacity monitoring.
Generate detailed and timely reports (Capacity Reports) on resource utilization, workload trends, and capacity risks.
Present reports and data-driven insights to management to facilitate informed investment decisions.

Risk Management

Identify and assess capacity-related risks (e.g., resource saturation before a peak season or delayed hiring).
Propose mitigation strategies to prevent service disruption.

Requirements for the Role

Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or a related field.
Several years of progressive experience in Capacity Management, Workload Management, IT Service Management (ITSM), Operations, or Data Analysis.
Strong analytical and problem-solving skills.
Proficiency in data modeling and statistical analysis.
Competency in using Capacity Planning and Monitoring Tools (e.g., MS Excel, Power BI/Tableau, or enterprise-level CWM software).
Excellent communication skills, particularly in presenting technical data to both management and technical teams.
Knowledge of the ITIL framework is highly desirable.
Experience with AI-driven adaptive learning technologies and data analysis for personalized training.
Proficiency in using AI tools for content recommendation, automated assessment, and feedback.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.

Together, we can build an environment where everyone feels empowered and confident to explore, grow and to shape a better future – for our customers and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

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Workload and Capacity Management Officer