Key responsibilities/What you do

The Regional Head, Sales Excellence & Steering (RSES) is the senior executive accountable for operationalizing the global Sales Excellence & Steering strategy across the region. This leader oversees a large multi-country organization, ensuring that global standards become consistent, effective, and sustainable regional operating practices.

Strategic Execution & Operating Model Alignment

· Translate global Sales Excellence & Steering strategy into regional execution plans and governance routines.

· Implement a verticalized operating model across customer/industry segments.

· Ensure adherence to global process, governance, compliance, and performance standards.

· Serve as executive owner of commercial governance: pipeline/forecast reviews, deal boards, QBRs.

Sales Steering, Forecasting & Performance Management

· Own regional pipeline integrity and forecast accuracy; drive consistent methodology across countries.

· Embed standardized KPIs, dashboards, analytical frameworks, and performance routines.

· Identify trends, risks, and opportunities; advise regional and country leadership.

· Drive planning and target setting in partnership with Finance and Sales.-setting in partnership with Finance and Sales.

Salesforce Governance, Tooling & Data Quality

· Act as regional executive sponsor for Salesforce and related commercial tools.

· Enforce global CRM governance (stage discipline, opportunity management, approvals, data accuracy).

· Improve data quality to enable reporting, analytics, automation, and AI driven insights.-driven insights.

· Partner with the Global CRM team on enhancements and regional change management.

Implementation & Delivery Excellence

· Oversee the regional implementation/PMO function to ensure on time, high quality delivery of new business and partner integrations.-time, high-quality delivery of new business and partner integrations.

· Maintain rigorous delivery governance, readiness criteria, and risk escalation paths.

· Drive cross-functional alignment across Sales, Product, IT, Ops, Legal, Compliance, Finance.-functional alignment across Sales, Product, IT, Ops, Legal, Compliance, Finance.

· Institutionalize reusable assets, playbooks, and continuous improvement practices.

Sales Enablement & Support Leadership

· Lead the region-wide enablement/support network to ensure consistent operational execution across countries.

· Standardize tender support, pricing coordination, reporting, onboarding workflows, and CRM hygiene.

· Develop regional enablement curricula, certifications, and sales playbooks aligned with global standards.

· Improve frontline capacity by reducing administrative burden and increasing operational maturity.

People Leadership & Culture

· Lead and inspire a diverse, multi-market organization with varying maturity and complexity.

· Build capabilities in analytics, delivery management, CRM, governance, and enablement.

· Develop succession plans and talent mobility across the region.

· Foster a culture of accountability, continuous improvement, and cross-market collaboration.-market collaboration.

Risk, Compliance & Control Frameworks

· Ensure adherence to regulatory, contractual, operational, and internal governance requirements.

· Leverage broad knowledge of insurance and assistance markets to guide decision making.-making.

· Maintain audit readiness and alignment with global risk/compliance standards.

Key requirements/What you bring

· Bachelor’s required; MBA or Master’s preferred

· 15+ years in Sales Excellence/Steering, Sales/Revenue Operations, or Commercial Strategy

· 10+ years leading large, multi-country teams

· Deep experience operationalizing global strategies in multinational, matrixed organizations

· Strong background with Salesforce governance and tool adoption at scale

· Experience across B2B2C, direct, and broker sales models

· Insurance/assistance sector experience highly advantageous

· Up to 30–40% travel required across the region

Key Benefits/What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

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