PRODUCTIVITY PERFORMANCE & IMPROVEMENT MANAGER | PERSONAL INJURY | SYDNEY/ CHARLESTOWN

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

The Productivity Performance & Improvement Manager will drive the ongoing performance, benefits realisation and continuous improvement of productivity solutions across Personal Injury and Commercial portfolios, partnering with operational teams to optimise outcomes, address issues and ensure sustained business value aligned to strategic priorities.

Key Accountabilities:

Monitor and optimise performance of productivity solutions, tracking benefits, trends, stability and outcomes to ensure ongoing value delivery.
Lead benefits realisation and reporting, providing clear, evidence-based insights on productivity outcomes and business impact.
Partner with operational teams to understand business needs, identify challenges and ensure solutions remain effective in practice.
Analyse performance and operational data to identify risks, inefficiencies and improvement opportunities, turning insights into actionable recommendations.
Drive continuous improvement initiatives and early intervention activities to resolve issues, enhance solution performance and deliver measurable outcomes.
Support stakeholder decision-making and governance by providing clear recommendations, contributing to automation standards and applying lessons learned to strengthen future practices.

About you

To be successful in this role, you will have:

Strong insurance industry experience, ideally within Personal Injury, Claims or Commercial Insurance environments.
Demonstrated claims operations experience, with a deep understanding of frontline objectives, operational challenges and what drives business performance.
Experience leading and identifying opportunities to enhance efficiency, quality and customer outcomes.
Strong analytical and technical capability, including experience using data, reporting and productivity solutions (such as automation) to drive business improvements.
Ability to understand how productivity initiatives impact the customer experience, balancing operational efficiency with customer outcomes.
Proven leadership and stakeholder management skills, with the ability to influence outcomes, drive change and partner effectively across the business despite having no direct reports.

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses 🡪 john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.

1 Job im Bereich Claims Operations in Australien

Productivity Performance and Improvement Manager